Toyota Prius V Complaints (2012)

218 consumer complaints on file.

#11567871January 25, 2024
SERVICE BRAKES
Brake actuator making noise every 10 seconds and oil is having to be filled in everyday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567579January 24, 2024
AIR BAGS, SEAT BELTS, SEATS
Broken bones in face. Nose split in two parts Eye socket broken along with cornea messed up. Broken ribs. Bleeding spleen. Broken neck.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11566877January 22, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, AIR BAGS
Upon driving out of my school parking lot at approximately 15 to 20 miles per hour I noticed a cushiony filled with a brakes and all of a sudden I heard a shhh all of my lights popped up on my dashboard. When I took my vehicle in to be able to find out what was going on with it I was told that I need a master cylinder and a brake booster. This was after having my vehicle for only 3 years where I purchased it from Rice Toyota Greensboro North Carolina.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558597December 5, 2023
SERVICE BRAKES
Coming to a yellow light, I braked and the vehicle made a strange sound with loss of braking, so I sped up instead, having to go through a red light. Shortly after, that afternoon, when I again started the vehicle, the safety lights lit up in the dashboard and my vehicle kept making a strange cycling noise. As it turns out, it was the whole brake actuator assembly. Under great financial hardship, I had the vehicle repaired ($4300+). I applied to Toyota Corporate for help but they denied it, saying I was outside the extended warranty. I’ve since learned this brake problem was a known issue, and Toyota settled a class action settlement. My vehicle has only 90,000 miles on it, and it is has been used primarily as an in-town vehicle, our only car. I’m asking for a recall and reimbursement on repair for affected vehicles. Toyota has been allowed to get away with responsibility for a known issue by putting it into a extended warranty program, now expired. Meanwhile, this dangerous, known defect continues to happen to unsuspecting drivers. I was lucky with my incident, as no cars came out when the light changed, but it could have been a different outcome.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557495November 29, 2023
ENGINE
Had blown gasket repair last year (which was fixed by my local Toyota Dealership and all cost paid for by myself). Dealership acknowledged that there were known issues with failures due to clogged EGR's and out-dated manifolds. Was never recalled and did not know about the issue until after the incident. Wanted to report issues since it appears countless other have been in the same situation with gen 3 Prius. Toyota needs to be offering EGR cleanings and updated manifolds at no cost and reimbursing customer's for previous repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553736November 6, 2023
SERVICE BRAKES
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553746November 6, 2023
SERVICE BRAKES
brake warning lights (ABS, traction, and (!)) went on while driving on the highway with my 8-year old. Needed brake booster replaced. Replaced at dealership for over $4500. Was a year and a half outside of a customer support program that covered cost for our vehicle through Jan 2022. Called Toyota to see if they could do anything and to report safety issue. They did not give me any funds towards repair. I feel that this is a significant and scary safety issue, and an unfair financial burden for Toyota customers to bear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545356September 19, 2023
SERVICE BRAKES
The contact owns a 2012 Toyota Prius V. The contact stated that while driving at an undisclosed speed, he depressed the brake pedal to stop the vehicle; however, he had to apply extra pressure to the brake pedal and the brake pedal extended to the floorboard to bring the vehicle to a stop. No warning light was illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and the mechanic retrieved DTC Code: 1391. The contact was informed that the brake booster assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 153,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542781September 5, 2023
SERVICE BRAKES
My Prius V experienced brake failure today, with three warning lights appearing at once and the brake pedal not engaging the brakes unless it was pressed almost to the floor. This made it feel extremely scary and unsafe to drive. I was very upset to see that this is a recurring problem with Prius cars in this age range. Although I only have less than 120,000 miles on it, Toyota is not offering an extended warranty for the failing parts (brake master cylinder and actuator and booster) past 10 years or 150,000 miles. This is total BS if they already know that there is a problem with these parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542053September 1, 2023
SERVICE BRAKES
Diagnostic code C1391 abs system. Brake accumulator pressure leak. This a known issue and common problem. $3000 dealer only repair. There was a customer service program and extended warranty. This is a major safety issue and Toyota has stopped offering any repair support and expects customers to cover the full repair price themselves.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536723August 6, 2023
SERVICE BRAKES
In July of 2021 the Toyota dealership replaced the inverter on my 2012 Prius V. At the time, it also was exhibiting signs of the brake booster and pump failure as outlined in CSP 20TE07 (see https://www.toyoheadquarters.com/threads/2012-2014-toyota-prius-v-2015-toyota-prius-v-coverage-for-brake-booster-and-brake-booster-pump-assemblies-csp-20te07.2116/). It was inside the extended warranty period, but they would not fix it at the time, because it was not throwing diagnostic codes. Subsequently, the braking system malfunctioned, nearly causing a high-speed accident on the freeway. With diagnostic lights now showing, and code C1391 stored in the OBD system, I took the car back to the dealer, but now they said it was past the 10 year limit and still would do nothing about it. This is not acceptable! They knew the brake system was failing and a safety hazard, but would not address it, just because it hadn't actually failed yet. Toyota needs to further extend the warranty and take care of this brake failure past 10 years and 150,000 miles. Just because I took good care of my car and the brakes didn't fail as early as other owners, I should not have been subjected to the risk of brake failure or the high cost of repairing the brake system when Toyota took care of this problem for so many other hybrid owners. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529152June 27, 2023
SERVICE BRAKES, ELECTRIC:SOLENOID/ACTUATOR
The contact's wife owns a 2012 Toyota Prius V. The contact stated that while his wife was driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. Additionally, the brakes intermittently failed to stop the vehicle immediately. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed, and the mechanic retrieved DTC code: C1391. The contact was informed that the ABS actuator and pump assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528324June 22, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Toyota Prius V. The contact stated that while her husband was driving at an undisclosed speed into the dealer's parking lot, the brakes failed to stop the vehicle immediately. The brakes, ABS, and several other unknown warning lights were illuminated. The contact's husband then shifted the transmission into neutral (N) and coasted until the vehicle came to a complete stop. The dealer diagnosed the vehicle with DTC codes: C1252, C1253, and C1256, and determined that the brake booster and ABS pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 166,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527136June 15, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
ABS Unit failure (may also be called ABS CONTROL MODULE ACTUATOR AND PUMP ASSEMBLY). Three mechanics, including a Toyota dealership, is unable to reset the system to correct. The PCS system cannot be disabled which, in turn, means cruise control is no longer operable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525483June 5, 2023
SERVICE BRAKES
As I was driving, all of the brake lights turned on on the dashboard. The moment the lights turned on the brake power felt low on heavier pedal depression. I took the car in to the dealership for assessment and said they found internal failure of both brake actuator and booster and recommended replacement of both actuator pump and booster. I have had both the parts replaced and after now the second replacement of the master cylinder, there is still an error code for the pressure cylinder and all the brake lights are on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522663May 18, 2023
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
The contact owns a 2012 Toyota Prius V. The contact stated while driving approximately 35 MPH and at various other speeds, the contact heard an abnormal whirring sound like an electric motor engaging coming from the engine compartment. The contact stated that several unknown warning lights were illuminated with the brake pedal going to the floorboard while being depressed. The contact stated that the failure also occurred while starting the vehicle. The contact stated that the failure persisted. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the brake booster and the brake booster vacuum pump needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact called the manufacturer and was informed that the failure was related to Customer Support Program: 20TE07 - Brake Booster and Brake Booster Pump Assemblies (Service Brakes); however, the vehicle was not covered under warranty. The failure mileage was approximately 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521693May 12, 2023
SERVICE BRAKES
Failure of hydraulic power brake booster and brake booster pump caused loss of brake fluid resulting in brakes not working properly. Cycling noise from brake booster. Vehicle regenerative brake system also failed to operate. Independent dealer repaired vehicle at my expense after Toyota denied warranty repair
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521299May 10, 2023
SERVICE BRAKES
Brake light, Trac light, and ABS light came on after brake pedal became squeshy. Took to nearby repair shop and advised that car was not safe to drive. Scanned for codes. Code C1391 (Abnormal leak of ACC pressure) indicated. Recommended that brake booster assembly with the master cylinder be replaced, and replace the Brake Booster Assembly. Total cost of repair was $4,188.02.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516166April 9, 2023
ENGINE
the car was serviced regularly and for unknown reason the engine started running rough. I took it the mechanic and after completing a diagnostic test he said i have a blown had gasket in the engine. After reading online about the issue i discovered this year and model of toyota are notorious for having a blown head gasket issue. My mechanic recommended the engine be replaced. This is an expensive repair and toyota is denying any accountability about the issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513316March 22, 2023
SERVICE BRAKES
The brake had an issue while driving. It was hard to stop the car. It is probably due to the brake booster. I had this issue and I took my car to the dealership and they could not find the problem. I had the same issue again while driving. Luckily, when both problems happened, I drove slowly on the local roads. Toyota had recalled those specific models but the length of the warranty is not long enough to solve the problem. For instance, they gave a second warranty, either 10 years or 150K miles, which hits first. I got this brake problem 6 months later after the warranty expired. But my mileage is low ~118K. For drivers' safety, they should extend the length of the warranty. The two parts are expensive (~4-5K in total) and apparently, that's the problem with the design of the auto parts. Customers should not pay for them and risk their own life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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