Toyota Highlander Complaints (2023)

176 consumer complaints on file.

#11539369August 18, 2023
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, ENGINE
The contact owns a 2023 Toyota Highlander. The contact stated that the check engine warning light was illuminated. While depressing the accelerator pedal, the vehicle hesitated and the engine misfired. The secondary collision, braking system malfunction, brake ligation malfunction, and throttle control system advanced warning lights were illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was sludge in the engine. The oil was changed, and the warning lights reset. Additionally, the contact was informed that the DTC exhaust cam shaft sensor and oil pan assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537146August 8, 2023
ENGINE
Pulled out of intersection and vehicle hesitated and surged upon acceleration causing bear miss from oncoming traffic vehicle consistently hesitates and surges from stop to 35-40 mph
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536225August 3, 2023
POWER TRAIN
Almost since purchase this vehicle has emitted a shudder when driving. The loss of power has affected ability to evade when making turns, acceleration on highways, and has caused safety concerns while driving with children in the vehicle-this is a brand new vehicle purchased with approximately 7 miles on the odometer. Vehicle has been in the shop at least 3 times, 4 with today's visit. ToyotaNation forum shows that there are MANY vehicles with this issue and that Toyota Master Technicians are aware of the issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535351July 30, 2023
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
2023 Toyota Highlander XLE with 2.4 Turbo hesitates for an unacceptable period of time when accelerating from a stop. This could pose a huge safety risk when merging into traffic from a stop sign. The lag / hesitation is present on all eco / normal / sport drive modes. The issue has been occurring since the vehicle was purchased at 70 miles and currently has about 5200 miles. Toyota needs to look into this issue and address it as soon as possible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535162July 28, 2023
ENGINE
The "turbo lag" as the dealership calls it is horrendous. Vehicle has extremely poor acceleration from a stop. It is very dangerous when pulling out into traffic as acceleration falls flat for a second or two until it eventually responds and accelerates. I try to be very cognizant of the poor performance of the vehicle, but I feel it is a matter of time until something bad happens. I took the vehicle to the dealership and was told the vehicle drives as designed. Since there are no faults, the dealership has washed their hands. Contacted Toyota HQ and open a case but was told "sorry we do not have anything to offer". The complaints are all over the internet from a simple Google search and I believe Toyota will eventually release updated software as this really negatively impacts the performance of a 50K vehicle. Right now they seem to be in a state of denial and I am really disappointed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534843July 27, 2023
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Vehicle unpredictably hesitates during light to moderate acceleration in all driving modes (Sport, Normal, and Eco). This is especially dangerous when crossing in front of oncoming traffic from a stop or slow speed. Had a certified mechanic drive the car and verify the problem, but the car's systems don't report that there is a problem, so he had no answers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534090July 24, 2023
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
The vehicle hesitates when accelerating from a stop. Dealership Technician says he noticed the hesitation when accelerating, but since there are no DTC’s and No Data found saying that there is a malfunction
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531965July 13, 2023
UNKNOWN OR OTHER
While driving from Detroit to Chicago I was in a single lane traffic due to construction. I started getting message "Engine coolant temperature high, pull over when safe to do and contact dealer". The coolant temperature needle will jump to high then go back to normal. I stopped 5 different times before I could get the car to the dealer. Only once during this ordeal the gage temperature stayed at high for couple of minutes. The Toyota dealer ran all the tests and couldn't find anything wrong other than the coolant level was a little below full. The outside temperature was 90 degrees Fahrenheit, Air conditioning was on high and speed was between 40 and 60 MPH. This Hybrid car had just gone past the 5000 miles mark when this started happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531857July 12, 2023
ENGINE
When I hit the gas the car doesn’t go anywhere and almost got into an accident. Turbo lag maybe or something really really wrong. This is going to cause a huge accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530901July 7, 2023
WHEELS
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522920May 19, 2023
UNKNOWN OR OTHER
I bought toyota 2023 highlander in january. But I found water damage on roof of interior. so I went to dealership service center ( Midland toyota ). and they told to me . sun roof glass angle had wrong angle. and fixed it. ater 3 monthes same problem was appeared in this morning. so I went to Jim hudson toyota to fix it. but Jim hudson toyota PIC told to me. reason is that I parked my car angled location. I asked to him again Is that reason? he told to me. yes !!! you should go. I don't believe this. I think that toyota must explain that toyota car can't be parked on angled location
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520305May 3, 2023
SEAT BELTS
I took delivery of the new vehicle without testing all the seatbelts. The third row passenger side seat belt is fully retracted as it should be, but it's locked in that position. It came from the dealer that way, and it cannot be used. If I hadn't noticed while testing out the seats, I might incorrectly assume that it is functioning while inviting 6 passengers into my vehicle. This could lead to somebody taking a ride without a seatbelt. Third rows of these mid-size SUV's aren't commonly used, so I imagine it could be a long time (years) before somebody notices that their seat belt doesn't work, unless they happened to check them all. I have a service appointment in 2 days at my local dealer to have the seatbelt inspected and fixed or replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517605April 18, 2023
UNKNOWN OR OTHER
This car when I’m driving it has a loud wind noise I went to dealer couple time but they told me that they can’t hear any noise but I have evidence and video about the noise when I’m driving 45 mph. It is still loud noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517377April 17, 2023
TIRES:SIDEWALL
Car tire burst on interstate at normal operating speeds. Bursts throughout tire wall with large blow out on inside. No damage to tread and no other signs of damage. Tire began smoking while finding safe pull off spot. A Goodyear inspector suggested a vertical slash in tire was culprit, but slash was not on tire prior prior to being unmounted by inspector. In addition, area with slash was pinned underneath the rim while waiting on roadside assistance, as seen in attached photos. No warning (TPMS or otherwise) prior to blow out. Tire was discarded by Goodyear. Car is AWD, or a more serious wreck could have happened P235/55R20
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511838March 14, 2023
LANE DEPARTURE, ELECTRICAL SYSTEM
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED*DJR ******* DELETE VOQ *******
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507296February 14, 2023
SERVICE BRAKES, UNKNOWN OR OTHER
The vehicle brakes stop working suddenly requiring lift the pedal and slam the brakes to make it work correctly. I almost have a bad accident for this problem. I did my research and learned this is a problem that Toyota need to fix. The situation was very scary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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