Toyota Highlander Complaints (2022)

234 consumer complaints on file.

#11560616December 18, 2023
STRUCTURE:BODY
Sunroof shattered and detached at highway speed without impact
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560449December 16, 2023
UNKNOWN OR OTHER
The hood is latched, but not sealing flush. There is approximately a half inch gap. While driving the wind catches. I can see the hood moving up and down while driving. Especially if I am on the interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558857December 6, 2023
STRUCTURE:BODY
In November 2023, I received a notification about TOYOTA HIGHLANDER 2022 OPEN SAFETY RECALL WITH NO REMEDIES. I went to the local DeLuca Toyota (www.delucatoyota.com ) Dealership. The address is 1719 SW College Rd, Ocala, FL 34471, (352) 732-0770. I bought this car from this dealership. I was talking with service manager about these issues about safety recall WITH NO REMEDIES. He said they cannot do anything about. They offered a different car as a rental solution. The first problem with rental car is an additional cost. I must pay for the rental vehicle. Another problem is limit of the mileages per day. I am working in Gainesville, FL, which is 49 miles away (one way) from my home. I will use this limit in one week, and then I must pay for the mileage excess in addition to rental cost, monthly payments for Highlander and additional rental car insurance. Dealers do not know when the remedy is going to be and try to push/refer to the “LOW RISK” issue. LAW RISK cannot be measured yet should not be discussed. Risk is the risk that is why an open safety recall was issued. I discussed with repair service department and seller’s department to provide me with either of these options: repair, replacement, or refund. All these remedies were denied. I mention that I carry “A CAP INSURANCE”. The associates stated that the cap insurance, is not suitable for this situation. I think, if there are no remedies available for safety recall available for 0ver 45 days, and I aren’t provided with any of remedies, I am intitle by law, my consumer’s rights have been violated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558612December 5, 2023
UNKNOWN OR OTHER
Driver side mirror shakes in its housing at varying speeds and on non-smooth roads. It becomes a distraction of focus when you are looking at the mirror to then switch back to front. The mirror vibration almost caused an accident while overcorrecting a turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554108November 8, 2023
AIR BAGS
I got hit by a full size van at the red light and pushed to the traffic. Van is totaled and airbags deployed. I and my passenger got a whiplash, yet airbags deploy.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11551911October 25, 2023
ENGINE, POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The highlander has been having starting issue where the dash reads that the hybrid system is not functioning and won’t turn over. There is a consumer report program instead of a recall. This is deceiving. This morning the TPMS was reading that all tired were at 32 pounds of air when in fact the right front passenger was complete flat to the rim. Clearly the computer was malfunctioning with not just one aspect of the car but multiple. The local dealership isn’t helpful in that they charge $185 for diagnostic tests.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547626October 1, 2023
STRUCTURE:BODY
The Front bumper came loose on the interstate, creating a loud noise as it slid under the tires. Once safely pulled over on the side of the road the car appeared to have spontaneously dropped the front bumper, we did not encounter any debris in the road, the weather is good and clear, there was no prior damage to the vehicle. The clips that hold the bumper in place seemed to be broken.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545051September 17, 2023
VISIBILITY/WIPER
Toyota 2022 Highlander XLE AWD has a safety issue with the drivers side mirror. The issue is that the mirror vibrates when driving over small bumps or imperfections in the road. It is especially hazardous when driving at night and the following vehicles headlights flicker the reflection back in your face. It is very distracting to the driver. Toyota has similar vehicles (Rav4) that have TSB's for the same problem. Also many Lexus vehicles have similar TSB. I hope NHSTA will convince Toyota that the Highlander with mirror vibration problems need to be addressed similar to the Rav4 and Lexus models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543904September 11, 2023
SERVICE BRAKES, UNKNOWN OR OTHER
Unexpected brake failure; While driving at a slow 20 to 30 mph speed lightly braking anticipating a stop at a stop sign my car will unexpectedly surge and jolt the car forward while I'm applying maximum brake force to the peddle. I took it to the local Toyota dealer they checked it out and couldn't find or replicate the problem. I was told that possibly my driving habits or I may have my foot on the brake while still on the accelerator?? When this happens there are NO warning indicators or audible sounds either lit on the instrument panel prior to or after the event. This event on this day propelled my car approximately 6 ft past the crosswalk into the intersection of a four way stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542444September 4, 2023
UNKNOWN OR OTHER
No problem with my car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542442September 4, 2023
UNKNOWN OR OTHER, LANE DEPARTURE: ASSIST, LANE DEPARTURE: BLIND SPOT DETECTION
No
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538039August 11, 2023
FUEL/PROPULSION SYSTEM
Vehicle does not fill above 14 gallons of gas. It says 10 miles until empty, but when you fill it and try to force as much gas in as it will take, it only fills to 14 gallons not the capacity of 17.8 that is advertised.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536426August 4, 2023
UNKNOWN OR OTHER
The side mirrors on the vehicle are melting and deforming. This happened with the vehicle being less than 1 year old. Nowhere else on the vehicle is melted but the dealership claims it’s “solar convergence” however none of this damage is happening to older model Toyotas that have been exposed much longer to the elements/sun. I have read online numerous people’s vehicles from Toyota suffering this same issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536014August 2, 2023
SERVICE BRAKES
A few months after the winter of 2022/2023 the car started making noise and shaking while breaking, the car was taken for regular maintenance at the dealer and I was told everything was fine on April/2023, it just got worse over time and the breaks are now failing and not stopping properly due to huge clusters of rust in the rotors. Car was taken again to the Toyota dealership and they said the warranty does not cover the rotors as they are considered wear and tear parts, rotor isn't worn but has increased in thickness in the areas were the clusters of rust are. After speaking to another mechanic I was told it happened because of the low quality steel of the rotors used by Toyota, which do not perform well in a climate where salt and other chemicals are used to treat the roads. The breaking quality has reduced so much the vehicle is taking twice as long to stop putting myself and others at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531300July 10, 2023
SERVICE BRAKES
The brake system on the 2022 Toyota Highlander Hybrid malfunctioned momentarily this weekend (7/8/23 was date of incident) in North Kington, RI. While coming to a gradual stop at a stop light, the brakes momentarily stopped working and felt like the car lunged forward before the auto braking system activated since there was a stopped vehicle in front of us. My foot was on the brake pedal but the brakes just stopped working for a moment. I've read in other toyota forums that this has happened to others with 2022 hybrid highlander models. The same issue happens when applying the brakes going down hill and going over a bump. I'm bringing the vehicle to the toyota dealer this week. No warning lights ahead of the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531016July 8, 2023
SERVICE BRAKES
While driving on the highway at an average speed of 40-60 mph and applying the brakes, I experience a noticeable shaking in the whole car and can also feel the tires shaking. I took my car to the Toyota dealer, and they confirmed that the rotors and brake pads are in good condition. However, I still do not feel safe driving my car at this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529595June 29, 2023
AIR BAGS, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
On June 26 2023 the vehicle didn't stop automatically when another car was in view in the intersection, the automatic breaking system didn't work and the air bags didn't deploy,
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11529390June 28, 2023
SERVICE BRAKES
When I am slowing down to a stop usually when im going down hill the brakes will fail and the car lunges forward. It will fell like I am stepping on air. I have taken ot to the dealership but they have been unable to duplicate the issue so I dont know what else to do. At the begining it was pretty rare but now it is happening more often
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528679June 24, 2023
UNKNOWN OR OTHER
Driver side mirror vibrates when driving above 50 miles per hour on highway. Mirror vibrates making the mirror image blurry and produce dizziness which affect the safety of the driver when changing lanes. Went to dealership, changed the whole driver mirror but still same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527384June 16, 2023
STRUCTURE:BODY
The lower front clip/air dam came off the vehicle at highway speeds(75mph) on a 2 lane highway. Highway 180 in west Texas east of Seminole, TX. A flat front face semi-truck(75mph I am guessing, but it is known the trucks exceed that speed regularly in that area.) traveling in the opposite direction. I was completing the merge to the left as a passing lane section of the highway was ending. As we passed, just a double yellow strip separating the vehicles, the wind force from the truck caused the front left(drivers side) part of the air damn to detach. The air dam was pulled under the vehicle and the entire part was ripped off the highlander and pulled under. Running over the part caused me to almost lose control of the vehicle. Luckily there was no one directly behind me or it could have been worse. If the part had been caught up in the drive train, I would have lost complete control at the 75mph speed. The dealer is denying my story and said I must of hit something. There are zero front impact marks on the air dam or any other part of my vehicle. The weather conditions were clear. About 3:30PM on a Friday. The highway was newly paved so there were no potholes or other road conditions. The front left part of the air dam is held in place by 2 plastic push pins. My theory is the wind force between the 2 vehicles passing at 75-80 mph was sufficient to cause the air dam to to be deflected enough to hit the highway. I do not know the physics of the air forces, but I am guessing it was a combined 130 mph wind gust that was generated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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