Toyota Highlander Complaints (2019)

514 consumer complaints on file.

#11702607December 2, 2025
POWER TRAIN, ENGINE
•What component or system failed or malfunctioned, and is it available for inspection upon request? Transmission and power train failure during normal operation. Vehicle was occupied by mother and two small children. Vehicle produced a whining noise, delay in shifting and power failure. No warning lights appeared to give any indication of failure prior to occurring. Vehicle is available for inspection. •How was your safety or the safety of others put at risk? Vehicle stalled during normal operation. No warning indicators were present. No ability to proceed to shoulder. Traffic hazard in middle of road. Possibility of being rear ended increased. Exiting the vehicle in traffic to determine fault increase probability of being struck. Two young children seated to the rear should vehicle be rear ended due to sudden stop could cause catastrophic injuries or death. •Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, vehicle was taken and diagnostic conducted by Glendora Toyota. Vehicle was kept overnight. Dealer determined that vehicle had a transmission failure. Multiple articles and bulletins by Toyota indicating and acknowledging transmission failures in 2019 Toyota Highlander. •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Vehicle has only been inspected by Glendora Toyota service personnel. •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lights or indicators. Whining noise was heard prior and taken to Glendora Toyota for diagnosis. They advised no problems with vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702091November 30, 2025
UNKNOWN OR OTHER
My vehicle has noise in the transmission when accelerating. They should give a voletin. thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702125November 30, 2025
POWER TRAIN, STEERING, ELECTRICAL SYSTEM
Issue 1: I reported transmission issued to the dealership/service center where I purchased the car. They assured me its just the electronic transmission trying to find the right gear while driving. Continued to complaint about the jerks and shifting. Dealer warranty expired, then they agreed that I needed a new transmission. Fortunately I had an outside extended warranty otherwise they'd probably would have waited until that ended too. Status post the transmission, tuning, sensor replacements, spark plug replacement, and TPMS replacements all in one service. Prior to my warranty expiring, AWD, engine light and hard transmission shifts began with the new transmission. Returned repeatedly from April to November with no resolution. However, they did have me pay to replace sensors I had replaced in April several times and obtain a new battery. Issue 2: After "new" batter the car's electrical issues worsened resulting in a power failure while driving at 75 miles an hour and losing complete control of the vehicle. The power failure shut down the electronic shifter, power steering, All Wheel Drive, Traction control in raining conditions and ultimately the power assisted brakes. returned the vehicle to the service department for additional "testing" after taking a video of the fault messages were the car electrical systems shut down to auto start stop function warning light. I'm a skill driver and was able to avoid crashing during the incidents. The photos are from the latest day I dropped the vehicle off for review I took a video of the vehicle powering down for their records. They are now stating since they can't figure it out maybe I should pay them to replace the electrical wiring harnesses throughout the vehicle; a cost which exceeds the vehicle's worth to me. I'm convinced now more than ever they knew there was an electrical issue with the vehicle but waited me out and if I would have crashed and died all the blame would have been on me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701630November 26, 2025
POWER TRAIN
My vehicle was taken into Toyota dealership for diagnostics after experiencing a whine noise from transmission after driving. Toyota confirmed that I will need a new transmission. After researching I found that there is a defect in the transmissions for my specific type. It has been reported for years but Toyota has not addressed. Since it is a transmission failure this could lead to a breakdown while driving on highways and could risk my safety and other drivers. The estimated repair cost are currently above $8K.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700708November 21, 2025
POWER TRAIN
Owners of 2017–2022 Toyota Highlanders, 2017–2020 Siennas, and 2018–2020 Camrys are experiencing serious transmission issues—including high-pitched whining, erratic shifting, clunks, hesitation, and premature failure. These vehicles are equipped with the UA80F (AWD) and UA80E (FWD) 8-speed automatic transmissions. Toyota quietly acknowledged the problem in Technical Service Bulletins T-SB-0160-18, T-SB-0008-21, and a limited Customer Support Program (CSP ZJC)—but only offered coverage to a narrow group of VINs. Thousands of other affected vehicles were left out, even though they show the same exact symptoms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699693November 16, 2025
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
This is the second time this year 2025 my Toyota Highlander 2019 stalled fist in the middle of of intersection and second on the drive thru in in&out. Suddenly my car died. Tried to turn on followed the on screen instructions but the car failed to turn on. The first time it happened in the middle of the intersection while waiting for the light to change, after the issue I when straight to a car shop and oreilly they have this machine to check any possible issues and he said nothing shows in his machine but he think it’s the battery but I told the guy my battery and on the car shop Midas same result no major issue found and one of the technicians says It could be the auto shot off features, that must be manually turn off since this will automatically turn on. The second incident in In&Out the car died suddenly, tried to turn the car but it was on Drive so change to stop then tried to turn on multiple times but faulted , the crews decided to help us push the car out of the drive thru since we are blocking all the customers car, the steering wheel so stiff could hardly turn. We can’t change gear from stop, I was told to push off and on manual break foot pedal and this this help able to change gear to neutral, so we can push the car out of the drive thru. No message or failure message in the screen. We just push the car in the parking lot. Tried to turn on but failed. One of in&out staff was so kind to help us, he has a portable jumpstart and the car able to start. Able to drive home safe. Now I’m afraid to turn on my car or drive far distance due to this issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699721November 16, 2025
POWER TRAIN
Transmission failure. Vehicle is at this time still operational however the transmission has developed the ever so common whining sound and sluggish shifting. Upon fluid inspection metal filings can be seen and replacement has been recommended by repair shop. The whining has been evident for some time but after investigating this issue decided to have inspected. This inspection was just completed on 11/14/25
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699542November 15, 2025
POWER TRAIN
Our 2019 Toyota Highlanders transmission is gone. The car has 83,000 miles. I have been researching online and found out that Toyota is very much aware of the problem. They're refusing to help me. They're basing it on our VIN#. No recalls. I just want them to acknowledge that the issue needs to be addressed NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699453November 14, 2025
POWER TRAIN
The contact owns a 2019 Toyota Highlander. The contact stated that while driving approximately 35 MPH, there was an abnormal whining sound coming from the vehicle. There was no warning light illuminated. The contact previously owned a 2017 Toyota Highlander and heard the same whining sound coming from the transmission. The contact stated that when the 2017 Toyota Highlander was taken to the dealer where the vehicle was purchased, the contact was offered a trade of the 2017 Toyota Highlander for the 2019 Toyota Highlander. Following the failure of the 2019 Highlander, the vehicle was taken to two different dealers to be diagnosed. The first dealer had not diagnosed the vehicle but stated that the vehicle was operating normally. The vehicle was taken to another dealer, who diagnosed the vehicle and determined that the transmission needed to be replaced. The vehicle was not repaired. The contact researched the failure online and determined that the 2017 Highlander and the 2019 Highlander had the same model transmission, UA80F - CVT transmission. The manufacturer was informed of the failure and informed the contact that the vehicle was no longer under warranty. The failure mileage was approximately 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698765November 11, 2025
UNKNOWN OR OTHER
Loud ear-piercing noise when vehicle is started. Noise lasts about five seconds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698820November 11, 2025
UNKNOWN OR OTHER
I called Toyota as I was concerned it was sluggish and was having trouble excelerating the appointment was given to me 2 weeks out but was told if anything happens to just bring her in. I had to bring her in the week of the appointment on a tow truck as she was not moving. I was told it’s a faulty transmission I asked if it’s covered by my extended warranty and because it’s over by 4 miles it’s not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698504November 10, 2025
TIRES
The contact owns a 2019 Toyota Highlander equipped with Yokohama Tires, Tire Line: Geolandar HT-G056, Tire Size: 245/60/R18, DOT Number: TCCI2Y889. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however the contact noticed that the rear seats were vibrating. The contact also noticed that the rear tires were sliding. The vehicle was taken to the dealer, where the dealer performed a diagnostic test. The dealer inspected the rear suspension and rear springs. The dealer performed an alignment and balanced the tires. The contact was informed that the failure was due to defective rear tires. The contact had purchased the tires from Town Fair Tires. In addition, the contact stated that it was the second time the brand of tires was purchased, and the tires were defective. The manufacturer was not made aware of the failure. The failure mileage was approximately 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698302November 8, 2025
POWER TRAIN
Transmission failed at 143,000 miles. Initially vehicle lost acceleration and would not go over 60mph. Then vehicle would not go into drive, and instead rolled backwards. Vehicle was towed to dealership where they provided a report saying it needed a new transmission that would cost $9,000. No warning lights were ever present on vehicle, it just stopped operating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698147November 7, 2025
POWER TRAIN
Vehicle stalled on highway. Went into limp mode. Took to Toyota and they said I need a new transmission. The car only has 139k miles. 2019. I purchased it 1 year ago from Toyota with 101k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696644October 30, 2025
POWER TRAIN
Whining noise when accelerator is pressed. Potential failed transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695941October 27, 2025
POWER TRAIN
My car does have a similar transmission as the one that was recall in Siannas, and Camrys. I have experience the same serious transmission issues—including high-pitched whining, erratic shifting, clunks, hesitation, and premature failure. These vehicles are equipped with the UA80F (AWD) and UA80E (FWD) 8-speed automatic transmissions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695357October 24, 2025
POWER TRAIN
Bearly 60 k miles and transmission is going out I got a Toyota because it was reliable did all the required maintenance and Toyota won’t even help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695320October 23, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2019 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer and diagnosed with head gasket failure, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695204October 23, 2025
UNKNOWN OR OTHER, POWER TRAIN
While driving, I began noticing a high-pitched whining or buzzing noise when pressing the accelerator, particularly at low speeds. The sound resembles an electric or remote-control car and rises in pitch with engine RPMs. The noise disappears when I release the gas pedal. A mechanic initially suspected a wheel bearing, but after further inspection, it appears the noise is coming from the transmission or drivetrain. I later discovered that this issue is widespread among 2017–2020 Toyota Highlander models equipped with the UA80E/UA80F 8-speed automatic transmission, which has been associated with internal gear and pump whine. Toyota has issued Customer Support Program POL19-04 and Technical Service Bulletin T-SB-0008-21 addressing similar transmission whine and gear damage, but my vehicle is outside the standard 5-year/60,000-mile warranty and was not included in the extended coverage list, even though the symptoms match exactly. The problem appears to be a design or component defect within the UA80-series transmission, leading to premature wear and potential failure. This can affect drivability, safety during acceleration, and could result in transmission failure without warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694968October 22, 2025
POWER TRAIN
2019 Toyota Highlander XLE with 94,000 miles. This past Friday, the transmission started slipping...slow to move while pushing the gas pedal. After about 20 minutes, was slipping less. Pulled code P2757 off of OBD. By Monday, the car wouldn't move despite revving up to 3500-4000 rpm. Reverse would work, but not first gear. Called AAA and had it towed to a shop. Shop didn't give me codes, but said there were several. They reported that the transmission needed to be replaced or rebuilt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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