Toyota Highlander Complaints (2007)

234 consumer complaints on file.

#11193002April 1, 2019
SERVICE BRAKES
I PURCHASED A USED 2007 TOYOTA HIGHLANDER HYBRID LESS THAN 2 YEARS AGO AND BECAUSE I WAS NOT THE ORIGINAL OWNER, I DID NOT RECEIVE AND RECALL NOTICES OR EXTENDED WARRANTY COVERAGE NOTICES. NOW MY BRAKES ARE FAILING AND IT HAS TO DO WITH THE BRAKE ACTUATOR ASSEMBLY THAT TOYOTA OFFERED TO REPAIR FREE UNDER THEIR "ENHANCEMENT" PROGRAM. I WAS UNAWARE OF THIS BECAUSE I AM NOT THE ORIGINAL OWNER AND NOW THE ENHANCEMENT PROGRAM HAS EXPIRED. AVERAGE COST OF THIS REPAIR IS $2,500-$3,000 AND I DO NOT HAVE THAT TYPE OF MONEY AND YET I NEED MY CAR DAILY TO WORK. AT SOME POINT THE BRAKES, AS CURRENTLY INDICATED ON THE DASHBOARD AND FROM THE SOUND THEY ARE MAKING, ARE GOING TO FAIL, RESULTING IN AN ACCIDENT. THEIR ENHANCEMENT PROGRAM WAS GOOD FOR 10 YEARS OR 150,000 MILES, WHICHEVER CAME FIRST SO I AM PAST THE 10 YEAR PERIOD. WHY DO THEY PUT LIMITS ON LIFE AND DEATH SAFETY ISSUES WITH THEIR CARS ? I NEED THE NHTSA'S HELP. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181680February 21, 2019
SERVICE BRAKES
A SOUND OF SQUEAKING/PUMPING AIR OCCURS SOMETIMES WHEN I DEPRESS THE BRAKES. THIS SOMETIMES CONTINUES TO HAPPEN EVEN WITH THE CAR IS STOPPED COMPLETELY. IF THE BRAKE IS DEPRESSED LESS, THE SOUND OCCURS LESS FREQUENTLY. I HAD IT INSPECTED BY AN INDEPENDENT MECHANIC AND A DEALERSHIP MECHANIC AND WAS TOLD THE ABS ASSEMBLY HAS A LEAK AND NEEDS TO BE COMPLETELY REPLACED FOR A FEE OF ROUGHLY $2,300. THIS FIRST OCCURRED WITH MILEAGE AROUND 152,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173103January 30, 2019
HYBRID PROPULSION SYSTEM: INVERTER
TL* THE CONTACT OWNS A 2007 TOYOTA HIGHLANDER HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND "VEHICLE STABILITY CONTROL" AND "HYBRID SYSTEM" DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO HUDSON TOYOTA (599 NJ-440, JERSEY CITY, NEW JERSEY) WHERE IT WAS DIAGNOSED THAT THE INVERTER WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165675January 3, 2019
STRUCTURE:BODY, SUSPENSION
BUYING NEW CAR, POTENTIAL BUYER OF THIS CAR HAD A MECHANIC CHECK IT OUT. FOUND EXTENSIVE RUST INVOLVING FRAME AND SUSPENSION. NOT SAFE TO DRIVE. I LIVE IN NC MOUNTAINS WITH EXTENSIVE SNOW AND ICE AND SALTED ROADS. TOYOTA HAS HAD PREVIOUS RUST ISSUES AND MECHANIC SAID HE'S SEEING THIS MORE WITH LOCAL HIGHLANDERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163927December 29, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
THE BRAKE ACTUATOR FOR THE ABS SYSTEM FAILED AND NEEDED TO BE REPLACED. THIS WAS AND IS A KNOWN POTENTIAL PROBLEM BY THE TOYOTA COMPANY AS A RESULT OF MANY TOYOTA OWNERS REPLACING THEIR VEHICLE ACTUATORS DUE TO FAILURE BUT NO RECALLS HAVE BEEN ACTIVATED AND AVAILABLE FOR MY VEHICLE AS OF THIS CURRENT DATE. I FORTUNATELY DID NOT GET INTO AN ACCIDENT AS A RESULT BUT STOP USE OF THE VEHICLE AND HAD IT REPAIRED IMMEDIATELY BY A TOYOTA DEALERSHIP AT MY OWN EXPENSE. THIS WAS A VERY COSTLY EXPENSE I INCURRED BOTH IN THE ACTUATOR PART AND THE LABOR TO REPLACE IT. THE ACTUATOR AFFECTED THE BRAKE SYSTEM OF MY VEHICLE AND IS A MAJOR SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155946December 4, 2018
SERVICE BRAKES
IN 2015 I WAS TOLD BY THE TOYOTA DEALER THAT MY ABS PUMP AND ACCUMULATOR NEEDED TO BE REPLACED. THAT WAS DONE AND I IMMEDIATELY STARTING HAVING PROBLEMS WITH THE BRAKES. TWO THINGS: (1) PER THE SERVICE REP, THIS REPLACEMENT NEEDED TO BE DONE DUE TO A PUMPING SOUND BEING EMITTED FROM THE ABS PUMP AFTER THE SUV WAS TURNED OFF. THE EXACT SAME NOISE STARTED UP WITHIN A FEW DAYS OF THE REPLACEMENT. I TOOK IT BACK TO THE DEALER AND POINTED THE NOISE OUT AND WAS TOLD THAT THAT NOISE WAS "NORMAL" (SIC) (2) IMMEDIATELY AFTER THE NEW ABS SYSTEM WAS INSTALLED, A SERIOUS DEFECT IN THE BRAKES APPEARED: AS I PULLED TO A STOP THE CAR WOULD SPEED UP OR SUDDENLY MOVE FORWARD AS IF I HAD STOPPED BRAKING. I WOULD HAVE TO READJUST MY BRAKING INSTANTLY TO KEEP FROM HAVING AN ACCIDENT. THIS HAS BEEN SCARY FOR YEARS. FOR YEARS BECAUSE EACH TIME I HAD THE CAR SERVICED AND BROUGHT THIS UP TO TOYOTA AND TEST DRIVES WERE PERFORMED, I WAS ALWAYS TOLD THAT THEY DIDN'T EXPERIENCE IT OR DIDN'T SEE IT OR SOME SUCH. TWICE THEY DID OTHER BRAKE WORK WHICH DID NOTHING TO SOLVE THE PROBLEM. LASTLY, I WAS RECENTLY DRIVING ON HIGHWAY US 19 AND ALL THE ABS AND BRAKE WARNINGS CAME ON AND A LOUD SCREECH STARTED AND CONTINUED -- ABSOLUTELY EAR SPLITTING. I PUT MY FOOT ON THE BRAKES AND THE PEDAL WENT WAY DOWN AND WITH EFFORT I WAS ABLE TO GET THE CFAR TO SLOW DOWN. THE POWER ASSIST HAD DISAPPEARED ALONG WITH THE ABS. THE MESSAGE IN THE READOUT STATES SOMETHING LIKE "VCS PROBLEM" OR ERROR -- I DON'T REMEMBER SITTING HERE WRITING THIS, BUT IT IS A VCS PROBLEM. I CALLED TOYOTA AND WAS TOLD THAT 6 MONTHS AFTER MY ABS SYSTEM WAS OVERHAULED, A SERVICE BULLETIN WAS ISSUED STATING THAT THE OLDER (MINE) ABS PUMPS HAVE CRACKS OR A CRACK IN THEM. I BELIEVE ANY AUTO WITH AN ABS SYSTEM WITH A CRACK IN THE PUMP BODY SHOULD BE RECALLED AND THOSE ABS SYSTEMS REPLACED AT THE COST OF THE TOYOTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129139September 12, 2018
SERVICE BRAKES
WHEN BRAKING AT ANY SPEED, THE BRAKE PEDAL VIBRATES AND MAKES A "CHIRPING" SOUND. AFTER RESEARCHING I'VE DISCOVERED IT'S A BRAKE ACTUATOR ISSUE. TOYOTA DID EXTEND THE WARRANTY BRIEFLY, BUT NO RECALL WAS ISSUED. MY TOYOTA CERTIFIED MECHANIC SAID BRAKE FAILURE COULD DEFINITELY OCCUR WHEN THE ACTUATOR FAILS COMPLETELY. WHEN BRAKING OVER BUMPS, THE BRAKES SEEM TO GIVE OUT BRIEFLY AS WELL WHICH IS QUITE STARTLING. THE REPLACEMENT PART IS $1800 PLUS LABOR, WHICH IS RIDICULOUS CONSIDERING THIS IS DEFINITELY A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120827August 18, 2018
SERVICE BRAKES
I HAVE OWNED A 2007 TOYOTA HIGHLANDER HYBRID FOR SEVERAL YEARS. I BOUGHT THE CAR USED AND WAS NEVER NOTIFIED OF A SAFETY RECALL WARRANTY EXTENSION FOR THE ANTILOCK BRAKING SYSTEM (ABS MODULE). THE KNOWN DEFECTIVE PART FAILED 6 MONTHS AFTER THE EXTENSION EXPIRED AND WAS NEVER NOTIFIED OF THE RECALL. LOCAL DEALER NOW STATES THE REPAIR WILL COST $2500 WHICH IS ABOUT WHAT THE CAR IS ACTUALLY WORTH. THIS IS MY HIGHSCHOOL DAUGHTER'S CAR AND THE LIABILITY OF THE ABS MODULE & BRAKES FAILING COULD BE SIGNIFICANT. THE CAR IS OTHERWISE DRIVABLE AND THE BRAKES WORK ALTHOUGH THE ABS MODULE CONTINUES TO LIGHT UP THE VSC WARNING LIGHT ON THE LED MONITOR IN THE DASH. MY HOPE IS TO FIND SOME GOODWILL THROUGH TOYOTA OR POSSIBLY THE PART MANUFACTURER, HOWEVER HAVE BEEN UNABLE TO DO SO TO THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115490August 3, 2018
SERVICE BRAKES
THE ABS BRAKE PUMP LEAKS. IT'S A $2000 REPAIR. THERE WAS A RECALL, BUT I NEVER GOT THE RECALL LETTER. THE RECALL EXPIRED 8 MONTHS AGO AND TOYOTA WON'T HONOR IT, EVEN THOUGH THEY CONFIRMED THEY SENT THE RECALL LETTER TO THE FORMER OWNER, 17 MONTHS AFTER I PURCHASED THE CAR. THEY DID NOT SEND THE LETTER TO THE REGISTERED OWNER ON FILE WITH THE STATE, THEY SENT IT TO THE ADDRESS THEY HAD ON FILE WITH TOYOTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101290June 12, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING UNDER NORMAL CONDITIONS, ALL DASH LIGHTS WENT ON SAYING CHECK VSC SYSTEM, ABS, BRAKE LIGHTS, WARNINGS AND TRACTION. TOOK VEHICLE TO SERVICE AT TOYOTA DEALER AND WAS TOLD THE ABS ACTUATOR ASSEMBLY HAS TO BE REPLACED, FOR NEARLY $2500. THIS IS A VEHICLE WITH UNDER 65,000 MILES ON IT AND THE ACTUATOR SHOULD LAST FOR THE LIFE OF THE VEHICLE. I JUST HAD THE RADIATOR REPLACED AND BRAKES REPLACED TWO MONTHS AGO. THIS PROBLEM WAS NOT DETECTED. BRAKES HAVE ALWAYS BEEN SOFT ON THIS VEHICLE. NOW THE BATTERY IS NOT CHARGING AND THE BRAKES ONLY SEEM TO WORK OFF AND ON. I HAVE TO PUMP THE BRAKES TO MAKE THEM WORK RIGHT. THIS IS A HUGE SAFETY PROBLEM AS ALL OF MY DRIVING IS IN THE CITY IN TRAFFIC. FROM READING ONLINE THIS IS A PROBLEM THAT OCCURS FREQUENTLY WITH THIS TYPE OF TOYOTA HIGHLANDER AND OTHER MODELS. I DON'T FEEL SAFE DRIVING IT AND I CAN'T AFFORD TO FIX IT. IT'S BARELY WORTH THE COST OF REPAIRING IT. IF THIS IS A KNOWN PUBLIC SAFETY ISSUE WHY DOESN'T TOYOTA RECALL THIS PART? THE SERVICE PERSON TOLD ME THE BRAKES MAY NOW FAIL AT ANY TIME, IN A DAY OR IN TWO WEEKS. HE TOLD ME TO AVOID OTHER VEHICLES ON THE ROAD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100335June 7, 2018
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT CAME ON YESTERDAY WHILE DRIVING. WE WERE TOLD THIS MORNING THAT WE MUST REPLACE THE FUEL SYSTEM CHARCOAL CANISTER. THIS ITEM IS UNDER RECALL FOR MANY TOYOTA VEHICLES 2006-2015, BUT THEY DID NOT TELL ME THAT IT IS COVERED ON MINE. HE SAID THERE IS A CRACK AND WHEN THEY REPLACE THE CANISTER THEY NEED TO REPLACE THE FUEL CONTAINMENT VALVE AS WELL. CAN YOU PLEASE CONFIRM IF MY VEHICLE IS COVERED UNDER THE RECALL? MY VEHICLE IS ACTING PERFECTLY FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092352May 7, 2018
SERVICE BRAKES
MY BRAKE ACTUATOR BEGAN MAKING NOISES AND VIBRATING WHILE STILL COVERED BY THE SECONDARY WARRANTY. I TOOK IT INTO LOCAL TOYOTA DEALERSHIP, AND WAS TOLD THAT DESPITE THE SOUND AND VIBRATION THE CAR HAS TO THROW THE PROPER WARNING CODES TO BE COVERED. WHEN MY REAR WINDOW MOTOR OVERLOADED AND FAILED, IMMEDIATELY THE VSC/BRAKE/ABS WARNING LIGHTS ALL CAME ON THE DASHBOARD. I BELIEVE THAT THE BRAKE ACTUATOR HAS BEEN BAD FOR AWHILE, BUT ONLY AN UNRELATED ELECTRICAL SURGE CAUSED THE ECU TO TRIP THE BRAKE ACTUATOR ERROR CODES. I'M GRATEFUL THAT TOYOTA RESPONDED TO PREVIOUS COMPLAINTS BY EXTENDING THE WARRANTY -BUT THE DELAY IN TRIPPING THE ERROR CODE COST ME 6 MONTHS OF DRIVING WITH THE PULSATING AND POUNDING BRAKE NOISE AND ALLOWED MY SECONDARY WARRANTY TO EXPIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090121April 25, 2018
SERVICE BRAKES
"BRAKE ACTUATOR ASSEMBLY WARRANTY ENHANCEMENT" WHICH CAN CAUSE THE ABS AND VSC WARNING LIGHTS TO ILLUMINATE WITH CODES C1391, C1252, C1253 AND/OR C1256 MAY BE FOUND IN THE ABS ECU. TOYOTA HAD TWO WARRANTY ENHANCEMENTS FOR THIS ONE 6/12/2007 - 6/12/2017 AND THE SECOND ENDED 12/31/2017. WE HAD MIDAS AUTO SERVICE EXPERTS DO A BRAKE EVALUATION ON 11/25/2017, WHICH SHOWED CODES C1241, C1256 AND C1391. WE HAD THE EVALUATION DONE BECAUSE AFTER BREAKING THE CHECK VSC SYSTEM AND ABS AND BRAKE LIGHT CAME ON. WE HAVE THE PAPERWORK FROM MIDAS. IT WAS ALSO BROUGHT TO THE ATTENTION OF THE TOYOTA DEALERSHIP SALESPERSON THAT SOLD US THE CAR ON 12/20/17 AND HE DOCUMENTED IT ON HIS TOYOTA LAPTOP. THE SERVICE DEPARTMENT WAS ALSO CONTACTED BUT DID NOT REVEAL THERE WAS A WARRANTY ENHANCEMENT FOR THIS PROBLEM ONLY QUOTED TO REPLACE IT WOULD BE APPROXIMATELY $2500.00. THIS IS STILL A KNOWN PROBLEM AND THERE HAVE BEEN MULTIPLE CASES OPENED FOR THIS PROBLEM. I OPENED CASE 1801083723 ON 1/8/2017 AND ANOTHER 1804032206. TOYOTA TOLD ME BECAUSE THE CASE WAS OPENED AFTER 12/31/2017 AND THE SERVICE DEPARTMENT DID NOT RUN A DIAGNOSTIC ON IT THERE IS NOTHING THEY CAN DO UNDER THE WARRANTY ENHANCEMENT EVEN THOUGH WE HAVE PROOF FROM MIDAS (A THIRD PARTY) THERE WAS AN ISSUE ON 11/25/2017 AND THE TOYOTA SALES ASSOCIATE HAS NOTES IN REFERENCE TO IT AS WELL ON 12/20/17. THIS IS VERY DANGEROUS DUE TO NOT BEING ABLE TO STOP AND SINCE IT IS A KNOWN PROBLEM TOYOTA SHOULD OPEN UP ANOTHER WARRANTY ENHANCEMENT AND BE LIABLE TO REPAIR THESE VEHICLES AS THEY ARE BROUGHT IN. TOYOTA DID RUN A DIAGNOSTIC ON IT 3/28/2017 AND HAD THE SAME PROBLEM AS IT DID ON 11/25/2017 WHEN MIDAS RAN THE EVALUATION ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083675April 6, 2018
SERVICE BRAKES
BRAKE ACTUATOR ASSEMBLY ENHANCER/ABS MODULE WENT OUT IN 11/2017. TOYOTA HAD A WARRANTY ENHANCEMENT ON THIS THAT ENDED IN 12/31/2017. THIS WENT OUT IN 11/2017, BUT WAS NOT DIAGNOSED AT A TOYOTA SERVICE DEPARTMENT, BUT THE SVC DEPT WAS CALLED ABOUT IT.. IT WAS DIAGNOSED AT MIDAS. A CASE WAS OPENED WITH TOYOTA ON 1/8/2018. TOYOTA IS SAYING THEY WILL NOT HONOR THE WARRANTY BECAUSE IT IS PAST THE 12/31/2017 DATE. THIS IS A KNOWN ISSUE WITH THESE TYPE OF VEHICLES AND SHOULD BE FIXED BY TOYOTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071557February 7, 2018
ELECTRICAL SYSTEM
HORN STOPPED WORKING, IN MOTION, ON A CITY STREET WHILE TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054902December 15, 2017
AIR BAGS
MY AIRBAG ON THE DRIVERS SIDE HAS JUST STOPPED WORKING. I CALLED TOYOTA AND THEY JUST SAY ITS A 10 YEAR OLD CAR AND AIRBAGS STOP WORKING. THIS IS A HUGE SAFETY CONCERN. ALSO MY HORN IS AFFECTED BY IT TOO, BECAUSE THAT HAS STOPPED ALSO. THESE THINGS HAVE STOPPED OVER A YEAR AGO. BEING THAT MY VEHICLE IS A BATTERY POWERED CAR, PEOPLE DO NOT HEAR THE ENGINE MUCH AND THE PROBABILITY OF A ACCIDENT IS HIGHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044702November 8, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
CAR WAS PARKED IN DRIVEWAY AND WAS STATIONARY. WARMING CAR UP TO GET RID OF FROST ON WINDSHIELD. THE CAR STARTED ON FIRE - TOTAL LOST. 3 TO 4 FEET FLAMES COMING OUT OF ENGINE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11021215September 2, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
FAULTY BREAK SYSTEM THIS WOULD BE 2 TIME TO GET FIX IN LESS THAN 1 AND 3 MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015596August 15, 2017
FUEL/PROPULSION SYSTEM
THE GAS TANK FELL PARTIALLY OFF AND DRAGGED ON THE ROAD. I WAS DRIVING ON CITY STREETS, TURNING RIGHT AT 5 MPH WHEN I HEARD A LOUD POP/SNAP SOUND AND THEN A TERRIBLE SOUND OF SOMETHING DRAGGING UNDER THE CAR. FORTUNATELY, I COULD PULL OVER AND STOP WITHIN 50 FEET. THE GAS TANK WAS NOT DAMAGED SIGNIFICANTLY (IT PASSED A PRESSURE TEST AT THE DEALERSHIP). THE GAS TANK IS ATTACHED WITH TWO STRAPS, FORE AND AFT. THE RIGHT SIDES OF BOTH STRAPS SNAPPED VERY CLOSE TO WHERE THE STRAPS ARE BOLTED TO THE MAIN BODY IN A PLACE THAT COULD NOT HAVE POSSIBLY BEEN DAMAGED. THE FLAT BED TRUCK DRIVER WHO DELIVERED THE VEHICLE TO BERKELEY TOYOTA NOTED THAT THERE WERE NO SIGNS THAT THE VEHICLE HAD BEEN ABUSED IN ANY WAY. HE ALSO ARGUED THAT HAD THIS HAPPENED ON THE FREEWAY AT HIGH SPEED, IT COULD HAVE BEEN QUITE DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967245March 20, 2017
FUEL/PROPULSION SYSTEM
RECEIVED TEMPERATURE WARNING FOR HYBRID SYSTEM WHILE DRIVING ON HIGHWAY AND PULLED OVER. VEHICLE LOCKED UP AFTER PULLING OVER, MADE VERY LOUD NOISE AND COULD NOT DRIVE. TOWED TO DEALER AND WAS TOLD THAT THE HYBRID INVERTER ASSEMBLY FAILED AND REQUIRES REPLACEMENT. THERE IS A RECALL FOR DEFECT IN THIS ASSEMBLY ON MY MODEL YEAR, BUT MY VIN IS NOT INCLUDED IN THE CURRENT RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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