Toyota Highlander Complaints (2019)

514 consumer complaints on file.

#11493525November 14, 2022
UNKNOWN OR OTHER
Sunroof glass. Driving down the highway, the sunroof glass exploded and shattered. A very loud explosion noise. Vehicle is currently at the dealer for repair. Broken glass falling on driver and passenger. Further inspection shows glass protruding upward as if it was broken from the inside. Online research has shown many other Highlanders with the same problem. Dealer blamed on a rock, so why is the glass protruding outward instead of inward. No warning lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492227November 4, 2022
VISIBILITY/WIPER
The windshield has developed a rapidly lengthening crack from the bottom to the top at the center of the glass. There is no evidence of an impact anywhere along this crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487201September 30, 2022
SUSPENSION, SUSPENSION:REAR:SHOCK ABSORBER
The contact owns a 2019 Toyota Highlander Hybrid. The contact stated while driving 5 MPH, he heard abnormal knocking sounds coming from the rear of the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the rear shocks failed and were leaking hydraulic fluid. Additionally, the dealer diagnosed that the rear control arms had failed. The vehicle was not repaired. The dealer informed the contact that he had to pay out of pocket for the repair and also that the vehicle had exceeded the warranty mileage coverage. The manufacturer was notified of the failure through voicemail message. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487154September 29, 2022
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2019 Toyota Highlander. The contact stated while driving 60 MPH, the check engine warning light illuminated and the vehicle lost motive power and stalled. The vehicle was jumpstarted and operated as designed. The contact stated that on another occasion, after refueling the vehicle and driving, the vehicle jerked, lost motive power, and stalled without warning. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not contacted or notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486512September 26, 2022
SEAT BELTS
The contact owns a 2019 Toyota Highlander. The contact stated that the 2nd row passenger’s side seat belt had started to fray at the top and near the buckle halfway through. The contact took the vehicle to the dealer who stated that the seat belts needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure and the contact was informed that the repair was not covered under warranty. The approximate failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485278September 19, 2022
POWER TRAIN
My car was manufactured in 10/2018. My car is experiencing whine noise from the transmission while driving, harsh shifting and reduced power. This issue also appeared on previous year models from 2017-2018 and was taken care under bulletin "T-SB-0160-18". However, I called Toyota and they don't want to fix my vehicle under that bulletin even though the issue my car faces is the same. I checked online and many Toyota Highlander Owners face the same issue. I can be contacted on [XXX] or [XXX] Thanks, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482573September 2, 2022
SEATS
My rear drivers side seat was not properly bolted down. I have been hearing a squeak for the past few years, that only went away when my child was sitting in the seat. We thought it was the car seat squeaking, but recently removed it since our child had grown big enough to no longer need it. I finally inspected the seat and noticed that the seat was moving when I put pressure on it. I took off the covers to the bolts on the front and noticed that I could literally remove them with my had. There was about a 1/16 to 1/8 inch of play in the seat. This is scary that my child has been riding in the unsafe seat for who knows how long. I do have videos of how loose they were, I could spin the washer freely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481273August 25, 2022
ENGINE
The contact owns a 2019 Toyota Highlander. The contact stated while his wife was driving in a parking lot at approximately 2 MPH, the vehicle suddenly accelerated without the contact's wife having depressed the accelerator pedal. The vehicle crashed into a railing in the garage. The contact stated his wife had not noticed any warning lights. The vehicle had minor damage to the front grill and bumper there were scrapes and dents on the driver's side front fender and also to the passenger side front fender. The vehicle was drivable. The contact drove the vehicle to a local dealer, the vehicle had not been diagnosed. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 40,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11480385August 21, 2022
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I have had my vehicle for a little over 3 years, with about 35K miles on it. At first, I realized my vehicle jerked a bit, but I dismissed it because it never stopped. However, I did notice that my battery was dying quickly. I was changed once by the dealership because they said the battery was defective. After they changed that battery, the next battery also went bad. While driving with my children and mother, my vehicle began sputtering and a message that said, "Check Engine Reduced engine power" came on along with "Traction Control turned off" and my engine light. My vehicle barely accelerated as I was trying to cross the intersection thankfully I managed to get out of the way of oncoming vehicles. Somehow, the vehicle ran smoothly after I turned it off and turned it back. After that issue, I then experienced an error message in reference to the Start/Stop system along with the check engine light. That issue also cleared when I turned my vehicle on and off. I then experienced another power loss issue, at which time I traveled to my local Toyota dealership but they were unable to help me then due to a battery issue. The issue then cleared itself somehow again; however, the issue came back the next day. I managed to get my vehicle to the side of the roadway at which time the vehicle stalled. I tried starting the vehicle again; however, it would not turn over. After being on the roadside for about 2 to 3 hours, I tried starting my vehicle again, and it drove fine until I reached the dealership. My vehicle was placed on a machine where they received the code for a fuel rail issue along with a misfire. I was then advised that this issue is not covered under warranty. I was also told that the problem would cost me over 4K for the part which does not include labor. I have been doing my research since and I now find that there is a recall on my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476970August 1, 2022
ELECTRICAL SYSTEM
The contact owns a 2019 Toyota Highlander. The contact stated that while reversing out of a driveway, the vehicle began to jerk without warning. Once the contact reached the base of her driveway, the vehicle accelerated backward into a neighbor's tree. The air bags did not deploy upon impact. The contact called the ambulance where her daughter was transported to a hospital after she suffered a gash to the back of her head due to the accident. The contact and her daughter's friend both suffered whiplash as a result of the accident. A police report was filed. The contact was able to drive the vehicle back into her driveway where it remained in her possession. The contact called the dealer to check for recalls and was informed that there were zero recalls on the vehicle. The manufacturer had yet to be notified about the failure. The vehicle had to be repaired. The failure mileage was approximately 52,000.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11476407July 28, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Toyota Highlander. The contact stated while parking the vehicle, the brake pedal was depressed and went to the floor; however, the vehicle failed to respond. There were several unknown warning lights illuminated. The contact turned off the vehicle to reduce forward motion and stop the vehicle. The vehicle was towed to the dealer for diagnostic testing however, the mechanic was unable to determine the cause of the failure. The contact stated that a similar failure recurred, and the vehicle was taken to the dealer however, the cause of the failure was not determined. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was 27,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466802May 31, 2022
FUEL/PROPULSION SYSTEM
Temporary Loss off Power: After driving about 100 miles we stopped for a 15 minute break. Afterwards I started the car and to my surprise the engine was running but I had no power. I was able to coast down a slight grade to avoid other vehicles in the parking lot. I stopped the car, put it in Park (P), put it back in Drive (D) and was able to drive as before. We purchased this vehicle in September of 2018. It has slightly over 14K miles. This has happened at least once before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466592May 29, 2022
ENGINE
Battery constantly keeps dying. I have already bought two new batteries. I have been stranded because my car would not start. For no reason and never know when it will happen but battery will drain and not crank
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466370May 27, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
When running, after stopping at a stop sign, the car hesitates to go, kind of sputters. When turning the car on, the lights on the dash flicker and now the car won’t start. On days prior, you would turn the car key, but the car wouldn’t start on the first time. It sounded like it wouldn’t turn all the way on, like the battery died. I didn’t leave the radio on or anything that would warrant that.My safety was put at risk because I work in healthcare and get off work at midnight so if I broke down or stalled in traffic, this could cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463979May 9, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
On occasion I have been walking around this car while its just parked in my garage and I hear a a humming sound like a electric gas pump. This is 4 hours after it was used last. It is a faint sound coming from the the rear seating area. Just before I started to write this I went out to check it again and its not doing it. This is not a one time event and its concerning since I believe its electric and may be involved with gas in a parked garage. The vehicle is in like new condition and had one minor cosmetic type accident while in its first year of use. Scratches to driver side panels and front bumper. I will call the dealer tomorrow to see what they have to say. Thanks in advance for any info you can share on this issue, a fire in my garage would bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461041April 17, 2022
FUEL/PROPULSION SYSTEM
My wife was going to pick our kids up for school and was on a 60mph highway when the check engine light came on and the vehicle slowed down to 30mph in heavy traffic. She was able to maneuver off the road and get to safety. We took the vehicle to the dealership where they replaced the 3 fuel injectors for $1900. Vehicle has 38,000 miles. With such low miles and the fact that this happened on a highway in my opinion this is a major safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458200March 24, 2022
UNKNOWN OR OTHER
When speaking to someone on the phone using the bluetooth connection in the car, the person you're speaking with hears their own voice echo back to them. Toyota suggest for every call that you turn volume on the phone all the way up and turn the volume on the car lower than 45. The does not make the system hands free and is dangerous to do this while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457841March 22, 2022
FUEL/PROPULSION SYSTEM
My car continues to stall/become powerless while driving even after replacing the low-pressure fuel pump as part of the earlier safety recall On Oct/28 2021by the dealer. The same problem started re-occurring once two weeks ago and again twice today while driving on busy road. It is a safety issue, my car has driven only 17k miles. I have visited the dealer last week and reported the issue and requested to check the fault code and ascertain the fault. They have expressed their inability to do it and said, the car is out of warranty. I think the problem is beyond the fuel pump or the work was not done in a proper workmanship manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450968February 8, 2022
UNKNOWN OR OTHER
This is a 2019 Toyota Highlander and I have had to put three windshields in it. One every year. Substandard glass from the lowest bidder most likely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449154January 27, 2022
AIR BAGS, SEAT BELTS, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
Ever since I bought this car i have been having an issue where the SRS airbag Malfunction light comes on and my airbags are off seatbelts don't get recognized as buckled in. I have taken this car to the dealership numerous times to get it checked out but they cant seem to find a problem or solution. THIS IS A MAJOR SAFETY ISSUE and I would really like someone to get involved in this issue and help me figure out my next steps because of what they tell me is that they just reset the modue and it never comes back on until 2-3 months from after they chekc it out and reset it. Please help me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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