Toyota Highlander Complaints (2022)

234 consumer complaints on file.

#11473299July 11, 2022
AIR BAGS, ENGINE
1. The SRS airbag malfunction alert message has been displayed for more than a month. The vehicle was brought to the Toyota dealer where it was purchased for being diagnosed and repaired TWICE, but the problem still exists now. [The alert message is always displayed and keeps the driver from seeing any other information on the instrument panel. This is annoying and very dangerous.] 2. The engine sometimes automatically turned off while the vehicle stopped and was waiting for green lights at intersections or yielding to other vehicles at stop signs. The driver had to start the engine again before continuing driving. The vehicle was also brought to the dealer where it was purchase for repair, but the technicians were unable to find the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472443July 5, 2022
SERVICE BRAKES, LANE DEPARTURE: WARNING
When braking, and going down a slight grade, and when there is a slight bump in the road, the brakes seem to cut out for a second or surge. This will only last for a second and then the brakes will engage again. This could cause an accident if the car in front of me stops suddenly. On the lane departure warning, if an on ramp is merging into lanes (truck by passenger lanes on I-5 in Portland), the lane departure gets confused by the merging lane markings and alters the steering. This could cause a crash
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470228June 21, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES
The contact owns a 2022 Toyota Highlander. The contact stated while driving 35-40 MPH and attempting to accelerate to enter the highway, the accelerator pedal was depressed; however, the vehicle responded sluggishly. The vehicle emitted abnormal sounds as though the transmission was in neutral. The contact depressed the accelerator pedal all the way to the floorboard and the vehicle responded as intended. There were no warning lights illuminated. The contact was able to continue driving. Additionally, the contact stated that while driving 40 MPH, the brake pedal was depressed but hesitated to respond, causing 20 feet stopping distance delay. The contact stated that the failure mainly occurred in wet conditions, snowy conditions while driving approximately 60 MPH. The vehicle was taken to the dealer and test driven. The dealer informed the contact that though the vehicle was sluggish, it was not concerning. However, the failure reoccurred increasingly. The vehicle was taken to the dealer for a second and third time. The dealer test drove the vehicle and informed the contact that they could not duplicate the failure. Additionally, the contact stated that there was a strong burning wire coating smell coming from grill radiator while driving approximately 60 MPH. The contact stated that there was a metallic rotating sound coming from the air conditioning vent while using the heat. The contact stated that the sound persisted after turning off the vehicle. The contact also stated that there was an abnormal sound coming from the rear passenger’s side subframe while reversing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The contact was awaiting a call back. The failure mileage was approximately 1,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470049June 20, 2022
VISIBILITY/WIPER
On the driver side windshield, there is an inside crack/defect that keeps spreading causing glare while driving. The Toyota dealer has been notified and they are working on paperwork to fix it. It appears to be in between the glass windshield. Pictures cannot show because of the glare from the reflection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468032June 7, 2022
SERVICE BRAKES
WHEN PARKED FOR 15 TO 20 MINUTES WITH THE ENGINE RUNNING THEN MOVING FORWARD THE BRAKES DO NOT WORK. ACCORDING TO SAN MARCOS TOYOTA THIS IS NORMAL. SPEED OD VECHILE IS LESS THAN 5 MILES PER HOUR NO BRAKES AND THIS CAUSED A VERY MINOR REAR END COLLUISN. ACCORDING TO SERVICE THE BRAKE BOOSTER SHUTS 0FF.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11467601June 5, 2022
STRUCTURE:BODY
When cruising on a highway at around 70MPH my driver side mirror started shaking. The visibility through that mirror is getting worse. The left side mirror is fine no issue with vibration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462224April 26, 2022
UNKNOWN OR OTHER
When braking the car will start braking then stop slowing down for 1/2 to 1 second and resume braking. If you have ever braked when hitting an ice patch this is exactly how it feels. The obvious answer was an intermittent braking problem and I was delighted to hear about the recall for the stability control. We had it reprogrammed last week but when driving it home it happened twice again but for the first time when braking the car ACTUALLY ACCELERATED 3-4 MPH. This is clearly not a braking failure but a very brief intermittent acceleration of the electric motor when braking. When it occurs it is almost exclusively when making a moving right hand turn onto another road or entrance ramp. The starting speed is approx 35-45 MPH when applying the brake so when into the turn the speed is 20-25 mph and your foot is still on the brake when the sensation of the car not braking occurs and lasts approx. 1/2 to 1 second before the car starts to slow again. So the sensation is that of an intermittent braking problem but it is actually a very brief acceleration of the electric motor. Not being able to slow the car at 30 MPH for even 1/2 to 1 second the car will travel an additional 22-44 feet before braking resumes. This is dangerous and very difficult to diagnose. This is intermittent but we experience it on average every other day and on that day it can occur 2-3 times. Present since we got it new and now has 2,100 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460425April 11, 2022
SERVICE BRAKES
When coming to a stop, intermittently the brakes feel like they disengage for a moment before kicking back in and lunging me forward. The first time it happened I thought my foot has slipped off the brake pedal. When I happened again, I knew something was wrong and started noting when it happens and the driving conditions. I have taken it in the dealer 4 times now, have opened a ticket with Toyota and have been told since they can’t reproduce the problem there isn’t much they can do to fix it. The service manager did advise that a scan of my car revealed my ABS/skid kicked in at one of the times I noted, but that was it. This malfunction is typically at low speeds and when apply the brake on a curve. There is no reason the abs to kick as as this doesn’t occur when slamming on brakes, but normal braking. No warning lights have been noted on my car and confirmed by the dealership. I believe this could be a problem either causing a rear-ended or possibly a pedestrian crossing in the right conditions. The sensation is very unnerving and since it’s intermittent, I believe something is not right. I have also found an online forum with multiple users reporting the same problem. https://www.toyotanation.com/threads/2021-highlander-hybrid-platinum-not-braking-properly.1694783/page-5#post-14619325
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457457March 19, 2022
UNKNOWN OR OTHER
We were driving and heard a loud boom. After the initial shock we saw that the moonroof had shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457187March 17, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2022 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the sunroof glass exploded unexpectedly. There was no impact on the sunroof that could have caused it to shatter. The contact and her daughter did not sustain any injuries. The dealer was made aware of the failure and scheduled an upcoming appointment for inspection. The vehicle was repaired and was covered under warranty. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,050.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453159February 20, 2022
FUEL/PROPULSION SYSTEM
Car does not fill to stated 17.1 gallon capacity. Most it will fill is between 12 to 13 gallons causing the vehicle to prematurely run out of gas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451756February 13, 2022
FUEL/PROPULSION SYSTEM
The vehicle is advertised with a 17.9 gallon fuel tank. But I can only get about 14 gallons in the tank. Gauge reads full but my distance to empty is only showing 286 miles. It should read closer to 400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448511January 23, 2022
SEAT BELTS, SEATS
The Toyota highlander was advertised as a family vehicle that safely fits 7 passengers with the captain chairs. We purchased a brand new 2022 Toyota Highlander for our family of 5. However, you cannot safely install a booster car seat in the third flow as advertised in ANY position. In every position of the third row the booster car seat covers the buckle not allowing you to secure the seat belt/booster seat. The car manual show on page 58-59 to install the booster seat on the passenger side of the third row but there is not enough space. The second picture shows a car seat in the middle using an anchor bracket that does not work for a booster seat and thus would also obsure other seat buckles thus not allowing the two other seats to be used. Toyota told us to bring the vehicle to a fire station to have the car seats installed. The fire station told us to contact to 1-866-SEAT-CHECK or www.seatcheck.org to schedule an inspection and when we called them they said they do not inspect Toyota vehicles. The dealership also suggested to us to purchase a seat belt extender. The manual also states on page 59 not to use a seat belt extender as this could cause serious injury or death. The third row does not have latches and only offers an achor in the middle seat of the back row not suitable for a booster car seat. I do not want any other family to go through what we have experienced and this is a matter of child safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441642November 24, 2021
UNKNOWN OR OTHER
When driving down interstate, ticking came from above followed by a loud bang. Moon roof busted out and glass shattered out while on interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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