Toyota Highlander Complaints (2007)

234 consumer complaints on file.

#10314571February 26, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
MY TOYOTA HIGHLANDER 2007 (7 SEATS) STALLS SINCE THE DAY I BOUGHT IT. I THOUGHT IT WAS NORMAL BUT IT IS BECOMING VERY DANGEROUS SINCE IT STALLS FOR A SEC OR 2 EVERYTIME YOU SLOW AND TRY TO ACCELERATE AFTERWARD. IT STALL MAINLY AT YIELD SIGN, WHEN SLOWLY TRYING TO CRUISE INTERSECTIONS AND WHEN YOU TRY TO PASS ON HIGHWAYS. I READ MANY STORY ON THE INTERNET WITH THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313871February 24, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 TOYOTA HIGHLANDER HYBRID. THE CONTACT STATED THAT SHE WAS DRIVING APPROXIMATELY 1 MPH, WHEN THE VEHICLE ACCELERATED AND CRASHED INTO THE GARAGE AND A BEDROOM. SHE THEN SHIFTED THE VEHICLE INTO REVERSE IT ACCELERATED IN REVERSE. SHE DEPRESSED THE BRAKE PEDAL TO AVOID AN ADDITIONAL INCIDENT, SHIFTED INTO NEUTRAL GEAR TO STOP THE VEHICLE FROM ACCELERATING. THERE WERE NO INJURIES AND NO POLICE REPORT WAS TAKEN. SHE CALLED THE DEALERSHIP BUT NO ONE INSPECTED THE VEHICLE TO FIND OUT WHY THE FAILURE OCCURRED. SHE HAD NOT SPOKEN WITH THE MANUFACTURER TO-DATE. SHE HAD NOT EXPERIENCED ANY MORE ACCELERATION FAILURES WHEN THE COMPLAINT WAS FILED. THE CURRENT MILEAGE WAS APPROXIMATELY 19,000. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10313027February 23, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 TOYOTA HIGHLANDER. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH ON NORMAL ROAD CONDITIONS. THERE WAS PRESSURE APPLIED TO THE ACCELERATOR PEDAL IN WHICH AN INCREASE OF UNINTENDED ACCELERATION OCCURRED WITHOUT WARNING. THE VEHICLE WAS ABLE TO CONTINUE IN NORMAL OPERATION. THIS WAS A ONE TIME FAILURE OCCURRENCE AND THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE INSPECTED. THE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311671February 18, 2010
SERVICE BRAKES, HYDRAULIC
ABS SYSTEM ON 2007 TOYOTA HIGHLANDER FAILED. RESULTING COST FROM DEALER WILL BE OVER 1500 AND THAT IS WITH A FRIEND IN THE SERVICE DEPARTMENT HELPING US OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311713February 18, 2010
SERVICE BRAKES, ELECTRIC
WHEN BRAKING, IF A POTHOLE OR BUMP IN THE ROAD IS HIT, THE CAR SEEMINGLY JERKS FORWARD/ACCELERATES. THIS OCCURS EVERY TIME WHEN BRAKING ON A BUMPY SURFACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311366February 17, 2010
EQUIPMENT ADAPTIVE/MOBILITY, VEHICLE SPEED CONTROL
I HAVE A 2007 TOYOTA HIGHLANDER THAT HAD MAT ENTRAPMENT--I HAD AFTER MARKET MATS AS NONE WERE GIVEN TO ME WHEN I BOUGHT THE VEHICLE--I REPORTED THIS TO TOYOTA CORPORATION AND HAD VEHICLE INSPECTED AT DEALERSHIP AND REP SAID THERE WAS NO DEFECT IN MY ACCELERATOR--THE VEHICLE HAD ACCELERATED AND I HIT A PICNIC TABLE AND 2 BIRD FEEDER AND A FENCE IN MY YARD BEFORE I GOT THE VEHICLE TO STOP. I WOULD LIKE TO KNOW WHAT IS DIFFERENT ABOUT MY ACCELERATOR AS THE 2007 IS NOT ON RECALL BUT I FEEL IT SHOULD BE--THEY DID NOT EXPLAIN THAT TO ME JUST TOLD ME THAT MY FLOOR MAT CAUSED THIS TO HAPPEN--I REALIZE THAT BUT I WOULD LIKE AN ANSWER TO MY QUESTION--I BLEW A MICHELIN TIRE AND HAVE DAMAGE TO MY BUMPER--TOTAL COST--ABOUT $600 ACCORDING TO TOYOTA GARAGE--NO ANSWER FROM THEM EXCEPT TO SAY THIS WAS MY FAULT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10310567February 15, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I CANNOT BELIEVE TOYOTA IS FINALLY BEING HELD TO TASK. IN 2007 I SENT YOU A COMPLAINT ABOUT TRANSMISSION HESITATION PROBLEMS IN THE TOYOTA HIGHLANDER. IT WAS SO SEVERE, MY WIFE REFUSED TO DRIVE IT, FEARING A COLLISION ON HIGHWAY ENTRY AS THE CAR HELD BACK AND THEN LURCHED FORWARD. DESPITE HUNDREDS OF COMPLAINTS ON THE INTERNET UNDER TRANSMISSION HESITATION FOR TOYOTA, TOYOTA REFUSED TO ADMIT THERE WAS A PROBLEM AND STILL DOES! WITH OTHER PROBLEMS NOW COMING TO LIGHT, I HOPE YOU WILL RE-LOOK AT THIS ISSUE BEFORE SOMEONE IS KILLED BECAUSE OF IT, SINCE THAT SEEMS TO BE THE ONLY THING THAT GENERATES THESE INVESTIGATIONS AS ARE NOW GOING ON. PLEASE LOOK INTO THIS. A SIMPLE INTERNET SEARCH WILL SHOW YOU HUNDREDS OF COMPLAINTS AND THEY ARE ALL EXACTLY THE SAME- NOT LIKELY IF THE PROBLEM ISN'T REAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10310616February 15, 2010
STRUCTURE
I PARKED THE CAR AT MY WORK AND LOCKED MY TOYOTA 2007 HIGHLANDER. EVERY TIME THERE IS A RAIN , I SEE THE WATER LEAKING INTO INTERIORS. THIS HAPPENED FEW TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308904February 12, 2010
SERVICE BRAKES, ELECTRIC
TOYOTA HIGHLANDER HYBRID 2007. THE BRAKES HAD A COMPLETE FAILURE. I WAS DRIVING ON ICE, HIT THE BRAKES, AND THE BRAKE CALIPERS DID NOTHING. I DROVE STRAIGHT INTO A VEHICLE IN FRONT OF ME AND FORCED ANOTHER ONE TO HIT ME. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10308960February 12, 2010
SERVICE BRAKES, HYDRAULIC
I HAVE A 2007 TOYOTA HIGHLANDER HYBRID. WHEN BRAKING OVER BUMPY ROADS OR POTHOLES (EVEN SMALL BUMPS), THE SENSATION I GET IS THAT THE BRAKES ARE NO LONGER ENGAGED. THE CAR FEELS TEMPORARILY OUT OF CONTROL. THIS SENSATION IS STRONGER IF THE BUMPS ARE ENCOUNTERED DURING A TURN OR IF THERE ARE MULTIPLE BUMPS ABOUT A FOOT OR TWO APART (AS OFTEN LEFT BY BUSES REPEATEDLY STOPPING IN THE SAME AREAS ON CITY STREETS). ON FAMILIAR ROADS, I KNOW WHERE THE BUMPS ARE AND CAN DRIVE/BRAKE ACCORDINGLY. UNFAMILIAR ROADS MAKE THIS PROBLEM LESS PREDICTABLE AND MORE DANGEROUS. THIS PROBLEMS SOUNDS VERY SIMILAR TO THE PROBLEMS WITH TOYOTA PRIUS' BRAKING. MY VEHICLE IS NOT CURRENTLY PART OF THE RECALL AND I WONDER IF TOYOTA IS BEING EVASIVE ABOUT HOW EXTENSIVE THE PROBLEM TRULY IS. TEMPORARY LOSS OF BRAKING OVER BUMPY ROADS HAS EXISTED SINCE I TOOK POSSESSION OF MY NEW HIGHLANDER IN JUNE 2007. I CAN PREDICT OCCURRENCE WITH NEAR 100% ACCURACY ON CERTAIN FAMILIARLY BUMPY ROADS. I SEE ON THIS FORM THAT I MUST PICK A DATE FOR "THE" INCIDENT (THERE HAVE BEEN MANY). I'LL PICK A DATE OF RECENT PARTICULARLY MEMORABLE/SCARY OCCURRENCE. NOTE: THIS ONLINE REPORTING SYSTEM REQUIRES ME TO CHOOSE "ELECTRIC BRAKES" OR "HYDRAULIC BRAKES." I DON'T KNOW WHICH TO CHOOSE: I THINK IT IS A HYBRID OF BOTH, SO NEITHER CHOICE IS ACCURATE. NHTSA: YOU CAN DO BETTER! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308560February 10, 2010
SERVICE BRAKES, HYDRAULIC
I BELIEVE MY 2007 TOYOTA HIGHLANDER HYBRID HAS THE SAME BRAKING PROBLEMS AS DESCRIBED WITH THE TOYOTA PRIUS. I HAD THIS PROBLEM SINCE DAY ONE OF PURCHASE AND I WAS TOLD IT WAS NORMAL. HERE IS MY DESCRIPTION OF MY BRAKING PROBLEM. WHEN I AM TRAVELING ON THE HIGHWAY OR CITY DRIVING, WHENEVER I PUSH ON THE BRAKE PEDAL YOU CAN FEEL NORMAL BRAKING ALSO YOU CAN SEE THE DASH GAUGE NEEDLE POINTING TO THE BLUE AS IT RECHARGES THE BATTERIES AND THEN THE VEHICLE COMES TO A STOP. EVER SO OFTEN, WHEN I AM BRAKING I CAN FEEL THE VEHICLE LETTING UP ON THE BRAKING, HOWEVER I HAVE NOT DECREASED MY FOOT PRESSURE AND THE NEEDLE ON THE DASH GOES FROM THE BLUE TO NORMAL AND THE VEHICLE MOVES FORWARD WITH MOMENTUM AND I MUST INCREASE MY FOOT PRESSURE ON THE BRAKE PEDAL VERY QUICKLY TO RE-GAIN MY ORIGINAL BRAKING PRESSURE. THIS HAPPENS TO ME ABOUT ONCE A WEEK, AND I HAVE LOOKED A THE BATTERY STATUS AND IT SEEMS TO ME THAT THE BATTERY STILL NEEDS MORE CHARGING. IT WAS VERY SCARY AT FIRST BUT NOW I AM USE TO IT. I HAVE NO IDEA IF THIS IS NORMAL OR NOT, HOWEVER THE DESCRIPTION OF THE PRIUS PROBLEMS SOUNDS JUST LIKE MINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307824February 9, 2010
VEHICLE SPEED CONTROL
2007 TOYOTA HIGHLANDER 6-CYL LIMITED RUNNING UNDER CRUISE CONTROL WILL SLOWLY BEGIN TO ACCELERATE WHEN "RESUME" IS PRESSED IN ORDER TO GET BACK UP TO THE CRUISING SPEED. HOWEVER AS THE SPEED NEARS (WITHIN 4-5 MPH) THE CRUISING SPEED, THE TRANSMISSION DOWNSHIFTS RESULTING IN A HAZARDOUS QUICK ACCELERATION THAT REQUIRES BRAKING OR QUICKLY TURNING OFF THE CRUISE CONTROL. THIS OCCURS REGULARLY DURING HIGH SPEED HIGHWAY DRIVING. THE PROBLEM CAN ONLY BE AVOIDED BY MANUALLY RETURNING THE VEHICLE TO CRUISING SPEED BEFORE PRESSING RESUME. THE DEALER STATES THEY HAVE NO KNOWLEDGE OF THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307866February 9, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2007 TOYOTA HIGHLANDER. WHILE DRIVING 5 MPH WHEN STOPPING THE VEHICLE WITH HER FOOT ON THE BRAKE PEDAL THE BRAKES MALFUNCTIONED. WITHIN A FEW MINUTES, THEY BEGAN OPERATING NORMALLY. THE FAILURE HAS OCCURRED 20 TO 30 TIMES . THE DEALER HAS NOT BEEN NOTIFIED OF THE FAILURE. NO REPAIRS WERE MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS 150. THE CURRENT MILEAGE WAS 17,859. UPDATED 3/30/2010 THE CONSUMER STATED OCCASIONALLY WHILE STEPPING ON THE BRAKE AT LOW SPEEDS, IT WOULD FEEL LIKE THE VEHICLE WAS IN NEUTRAL. BUT, JUST A FRACTION OF A SECOND IT HAPPENED SO QUICKLY. UPDATED 05/10/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307203February 7, 2010
EQUIPMENT, SERVICE BRAKES, HYDRAULIC
FIRST EVENT-PULLING INTO A PARKING SPACE-APPLIED THE BRAKE-CAR ACCELERATED AND WENT OVER THE BUMPER GUARD. ONGOING ISSUE-WHEN APPLYING THE BRAKE AND HITTING A BUMP IN THE ROAD AT THE SAME TIME, THE CAR LUNGES FORWARD AND THE BRAKE APPEARS TO FAIL. REPORTED TO DEALER-SAID IT WAS POSSIBLY THE ABS BRAKE SYSTEM. HAVE HAD THE BRAKES CHECKED NUMEROUS TIMES WITH NO TROUBLE FOUND. *TW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306258February 5, 2010
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
ACCELERATION & DE-ACCELERATION PROBLEM: WHEN THE VEHICLE IS IN FORWARD MOTION, ON A HIGHWAY, AND I PRESS ON THE ACCELERATOR TO RAPIDLY SPEED UP, THERE IS AN APPROXIMATELY ONE SECOND TIME DELAY IN THE VEHICLES RESPONSE TO MY REQUEST TO ACCELERATE. FREQUENTLY, THIS DELAY HAS ALMOST CAUSED AN ACCIDENT. ON THE OCCASIONS THAT I WANT TO SPEED UP TO PASS A VEHICLE, OR TO CHANGE LANES OR TO AVOID A POTENTIALLY SERIOUS SITUATION, THIS DELAY IS VERY STARTLING. BECAUSE OF THE VEHICLES RESPONSE DELAY, I THEN SOMETIMES SUDDENLY TAKE MY FOOT OF THE ACCELERATOR TO CANCEL MY ACCELERATE REQUEST. HOWEVER, THE VEHICLE, AFTER ITS INITIAL ACCELERATION DELAY, WILL THEN ACCELERATE FOR JUST A MOMENT EVEN THOUGH I HAVE NOW JUST TAKEN MY FOOT OFF THE ACCELERATOR. IN MY ALMOST 50 YEARS OF DRIVING MANY VEHICLES, ACCELERATORS ALWAYS RESPONDED INSTANTLY. THAT'S BECAUSE THERE WAS A LINKAGE CABLE THAT MECHANICALLY CONNECTED THE GAS PEDAL TO THE CARBURETOR. NOW, IN THIS TOYOTA, IT IS COMPUTER CONTROLLED. WHEN I COMPLAINED ABOUT THIS DELAY TO MY LOCAL TOYOTA DEALER, THEY TESTED THE VEHICLE AND ADVISED ME THAT EVERYTHING IS OPERATING NORMALLY. HOWEVER, THEY EXPLAINED TO ME THAT THE ACCELERATION IS NOW COMPUTER CONTROLLED AND THE COMPUTER IS OPERATING AS INTENDED. I INSISTED THAT THIS WAS A DESIGN FLAW AND THAT THE COMPUTER SHOULD NOT QUESTION MY DECISION TO ACCELERATE WHEN ==> I <== WANT TO ACCELERATE. I WAS ADVISED THAT THERE IS NO FIX FOR THIS AND THAT THIS IS HOW IT IS. I PURCHASED THIS VEHICLE NEW FROM A TOYOTA DEALER. THIS PROBLEM HAS ALWAYS EXISTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306270February 5, 2010
SERVICE BRAKES, HYDRAULIC
I OWN A 2007 TOYOTA HIGHLANDER HYBRID. THE BRAKES MOMENTARILY DO NOT ENGAGE (ESSENTIALLY SKIP) WHEN I APPLY THEM WHILE GOING OVER A BUMP OR A POTHOLE. I HAVE NOTICED THIS FOR A LONG TIME, HOWEVER CONSIDERED IT A 'QUIRK' UNTIL I WAS IN AN ACCIDENT WHICH WOULD HAVE BEEN AVOIDED IF THE ISSUE HAD NOT EXISTED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10306306February 5, 2010
SERVICE BRAKES, ELECTRIC
I OWN A 2007 TOYOTA HIGHLANDER HYBRID. I PURCHASED IT USED 6 MONTHS AGO. SINCE PURCHASE I HAVE NOTED THAT WHEN I AM BRAKING OVER UNEVEN SURFACES SOMETIMES THE CAR ACTUALLY ACCELERATES RATHER THAN DECELERATE. IT IS PARTICULARLY NOTICEABLE WHEN TURNING AT THE TIME OF BRAKING SUCH AS WHEN I AM EXITING THE HIGHWAY. I HAVE ADJUSTED MY DRIVING HABITS SO THAT I DRIVE MUCH SLOWER IN ROADWAYS WHERE THIS HAS HAPPENED AND IT HELPS MINIMIZE THE ISSUE; HOWEVER, GIVEN THE NEWS OVER BRAKING ISSUES WITH SOME OTHER HYBRID VEHICLES, I THOUGHT IT WAS WORTH BRINGING THIS ISSUE TO YOUR ATTENTION. IT IS UNCLEAR IF THIS IS A FUNCTION OF THE ABS OR TRACTION CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306296February 5, 2010
SERVICE BRAKES, ELECTRIC
I OWN A 2007 TOYOTA HIGHLANDER HYBRID. ON MONDAY, JAN. 25TH, MY WIFEWAS PARKING OUR HIGHLANDER. SHE PULLED INTO THE PARKING SPACE. HER FOOT WAS ON THE BRAKE PEDAL. WHEN SHE WENT TO PUT THE TRANSMISSION INTO PARK, THE CAR SUDDENLY SHOT FORWARD AND HIT A TREE, DAMAGING THE FRONT FENDER. MY WIFE WAS SURE SHE HAD THE BRAKE PEDAL DEPRESSED. WE BELIEVE THIS ACCIDENT WAS CAUSED BY A PROBLEM OF SUDDEN ACCELERATION OR BRAKING THAT MADE THE CAR GO FORWARD OVERPOWERING THE BRAKE. WE ALSO BELIEVE THAT THIS PROBLEM MAY BE RELATED TO THE TOYOTA ACCELERATION AND ELECTRONIC BRAKING THAT HAS BEEN THE BASIS OF THE RECENT TOYOTA RECALLS. BASED ON OUR EXPERIENCE: 1. 2007 TOYOTA HIGHLANDER HYBRIDS SHOULD BE ADDED TO THE RECALL LIST. 2. SINCE WE DON'T KNOW WHEN THIS WILL HAPPEN AGAIN, WE DO NOT FEEL SAVE DRIVING OUR HIGHLANDER. PLEASE HELP US TO RESOLVE THIS PROBLEM. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10306385February 5, 2010
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
THIS IS IN FOLLOW-UP TO MY COMPLAINT #10306258 FILED EARLIER THIS MORNING (FEB 5, 2010). I FOUND MY PREVIOUS SERVICE ORDER OF JULY 23, 2008, FROM MY TOYOTA DEALERSHIP, ON WHICH I COMPLAINED ABOUT THE DELAYED ACCELERATION WHEN I PRESSED ON THE GAS PEDAL. THEIR RESPONSE, AS DOCUMENTED ON MY REPAIR ORDER WAS 'SCANNED FOR ERROR CODES. NONE PRESENT. CHARACTERISTIC OF THIS TRANSMISSION.' ON MY PREVIOUS REPORT TO YOU REGARDING THIS, I CLASSIFIED THIS AS 'FUEL SYSTEM, GASOLINE' AND AS 'ELECTRICAL SYSTEM,' IT LOOKS LIKE TOYOTA CLASSIFIED THIS AS A TRANSMISSION PROBLEM. REGARDLESS, THE FACTS ARE AS I STATED THEM AND I STILL VIEW THIS TO BE A DANGEROUS CONDITION. FOR THE RECORD, MY VEHICLE WAS SERVICED ON JULY 23, 2008 AT WEST ASHLEY TOYOTA, 2100 SAVANNAH HWY, CHARLESTON, SC 29414. THEIR PHONE NUMBER IS 843-556-9110. MY CUSTOMER NBR IS 82921. MY CONCERN WAS ADDRESSED ON THEIR INVOICE # TOCS178222. I HAD MY VEHICLE IN FOR A CHECKUP AT THE ABOVE DEALERSHIP THIS MORNING, AFTER MY POSTING ON YOUR WEB SITE. I AGAIN INQUIRED ABOUT MY PREVIOUSLY REPORTED ACCELERATION PROBLEM. THE MAINTENANCE REPRESENTATIVE, HEATHER, INFORMED ME THAT SHE KNOWS OF NO PROBLEM REGARDING THIS. WHEN I ASKED IF I WAS THE ONLY ONE WHO IS EXPERIENCING THIS PROBLEM AND QUESTIONED THE FACT THAT NO ONE ELSE HAS COMPLAINED ABOUT THIS TO TOYOTA, HEATHER TOLD ME THAT SHE PERSONALLY HAS NO KNOWLEDGE OF OTHERS REPORTING THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306559February 5, 2010
SERVICE BRAKES, HYDRAULIC
EVERY TIME I APPLY MY BRAKES FROM A SPEED OF ROUGHLY 10MPH OR MORE, THEY APPLY, RELEASE, AND REAPPLY. I WAS TOLD BY THE DEALER THAT THE DELAY HAS TO DO WITH COMMUNICATION BETWEEN THE BRAKES AND THE HYBRID COMPUTER CONTROLLER. IT DOES NOT HAPPEN IF I DECELERATE IN NEUTRAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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