Toyota Corolla Cross Complaints (2023)

174 consumer complaints on file.

#11520182May 3, 2023
ELECTRICAL SYSTEM, ENGINE, STEERING
I was stopped at a red light and the engine cut off as it usually does (the car has stop/start system that is automatically enabled each time you turn the car on). When the light turned green, I pressed the gas pedal. The car froze in place and began beeping. Several indicator lights flashed on the dashboard. The dashboard said, "Ignition OFF. Press brake firmly to engage." I pressed the brake firmly but nothing happened. I turned on my hazard lights and put the car in park, thinking that might help. I attempted to turn the car off by pushing the button, but it did not turn off. The car refused to do anything and was simply frozen in place for about 3 minutes. After approximately 3 minutes of me having to direct traffic to go around me in the rain in a busy intersection during rush hour, the car simply stopped beeping and removed the error message. When I got home, I googled the issue and discovered that this is common in 2022 and 2023 Corolla Crossovers when both the automatic stop/start system and the windshield wipers are both engaged simultaneously. Since it frequently rains where I live, I am now I am scared to drive the car with automatic stop/start on. Since the car automatically turns this feature on every time you turn the car on, this requires disabling this feature anytime I want to go anywhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520181May 3, 2023
ENGINE, STEERING
I was making an Michigan Left turn/U-turn & Hit the breaks for a traffic Signal, All of a Sudden my Engine stopped & steering got locked (I mean complete Halt), Then I have to change the Gear to Parking & restart my Car followed by Shifting to Drive mode, Luckily Vehicle started Moving & steering was Free.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520022May 2, 2023
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 Toyota Corolla Cross. The contact stated while driving downhill at a slow speed in rainy weather with the windshield wipers intermittently activated, the vehicle stalled. The contact stated that the “Engine Stopped Press Brake Firmly to Restart” message was displayed. The contact stated that she depressed the brake pedal firmly and pressed the START/STOP button however, the vehicle failed to restart. The contact stated that she turned off the vehicle, shifted to park(P), depressed the brake pedal to restart the vehicle. The dealer was notified of the failure however, the contact was sent to a voicemail. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520013May 2, 2023
ELECTRICAL SYSTEM, STEERING
Twice while I was on a roadtrip this past weekend when I was stopped, I got an error that said "Steering Power Low." The first time I was in bumper to bumper traffic in the Bronx. My phone was plugged into the vehicle to use Android Car Play. It was drizzling off and on, so my wipers may have been on, but if so, they were on intermittent. To my recollection, I was not using other electronic components at that time. The second time I was at a stop light. It was a long light, but not unreasonably so. It was raining, so my headlights and windshield wipers were on. I was using Android Car play via bluetooth connection. Both times I had to put the car into neutral and restart it. The automatic start/stop feature was on both times because I have not figured out a way to permanently turn it off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519957May 2, 2023
ENGINE, ELECTRICAL SYSTEM, VISIBILITY/WIPER
My vehicle stalled out 3 times in one day while stopped a t a traffic light. Windshield wipers were on (I do not recall what setting). First message displayed advised to press firmly on brake, which I did. Second message was "low power steering" and the engine shut off completely. I had to put in park, turn off, and restart. Thankfully it did without issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519742May 1, 2023
ENGINE
- While stopped at a red light my engine turned off. A message appeared that read ' not ready to drive, press break pedal, and push engine switch to start. Then another message appeared that read ' Engine stopped, steering power low.' It also said ignition with a check engine symbol light on. - My safety and others was okay, I suppose. But had I not been able to start my car I would have caused a lot of traffic. - I just bought this vehicle about a month ago, it is brand new and has been inspected. -There were no warning lamps or messages. The engine just turned off and I was not able to start the car for a while. This has happened twice now, both times while my windshield wipes were on as it was raining.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518994April 25, 2023
ELECTRICAL SYSTEM, STEERING, SERVICE BRAKES
On March 9th 2023 I was stopped at a red light in my brand new 2023 Toyota Corolla Cross XLE that I had for only 13 days (it had 420 miles on it). It was raining and I had my wipers on. Suddenly a loud alarm/tone was heard and several warning lights flashed across the dash. Power steering low/engine stopped/press brake firmly to restart. The steering wheel was locked. I tried pressing my breaks several times but nothing happened. The car behind me was honking their horn over and over. Next thing I know, I feel a 'bump' as my car bumped into his. He got out of his car and came up to my window and asked "whats the problem?" I pointed at the dash and told him I had no idea what was going on! He said my car was slowly rolling backwards into his car. He told me to put the car into park and turn it off so it would stop rolling. When I did this, the alarm/tone stopped. When I started the car back up, all dash lights were off and I was able to drive it to the Toyota dealership that was about 1/2 a mile away from where it broke down. My car has been at the dealership now for 6 weeks. My case was escalated to Toyota Corporate. For the longest time they told me they "couldn't duplicate the problem" and there was nothing wrong with my car even though it had thrown a x206d code (power source stop/engine stall). It wasn't until I went to the dealership and showed them the youtube video of what I had also experienced that they were suddenly able to duplicate the problem. I have been told a "software update" is in the works and they had to hang onto my car until the update becomes available as it is a safety issue to have the car suddenly stop working while at a stop light in traffic.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11518857April 25, 2023
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2023 Toyota Corolla Cross. The contact stated that while at a traffic light, the vehicle shutoff and failed to restart after several attempts. The message "Malfunction - Take to Dealer" was displayed. The contact stated that she shifted into park(P) and pressed the START button, and the vehicle responded as needed. However, the failure reoccurred several times while at a complete stop. The vehicle was taken to the dealer, who informed the contact that the mechanic was unable to duplicate the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518534April 23, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, UNKNOWN OR OTHER
Purchased a Toyota Corolla Cross 2023 on April 14th. Was very excited until I began noticing when the “Automated Start Stop” system began to engage at times, when I had the system supposedly off. I took it to the dealership where they tried to reenact the problem and nothing happened, they assumed it was user error. On April 21st I had driven the car for approximately 40 minutes and it was raining very hard. I had the windshield wipers running, the radio was on and when I came to the stop sign, I engaged the break (the Automated Start Stop system was on) the car totally shut down with all its bells and whistles flashing telling me the engine was off, it needed fluid, etc. I was in quite a panic mode due to the weather conditions, and worried that someone was going to hit me from behind. After composing myself, I put the car in park and restarted the car. When I was safe to pull over I disengaged the Automatic Start Stop system. I was able to make it home. On April 22nd I took the car out to try to reenact the situation and after driving a short time, the car once again, shut down. This is very very dangerous. I now have disengaged the Automatic Start System in hopes that it will not shut down until I can return this lemon to the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518298April 21, 2023
ELECTRICAL SYSTEM, ENGINE, STEERING
What component or system failed or malfunctioned: I was stopped at a red light for about 60 seconds, and the engine's Auto Start-Stop feature was engaged (engine automatically shut off while idling at the traffic light). As the light turned green, I took my foot off the brake, and the engine did not start again. The dash displayed multiple warning signs, such as "Engine Stopped - Press Brake Firmly to Restart" (I did so, and it did not restart), and "Power Steering Low." I ended up having to put the car in park, turn off the vehicle, then turn it on again to continue moving. This happened to my 2023 Corolla Cross XLE in wet weather (rain), while I had the windshield wipers on and QI charging port enabled. How was your safety or the safety of others put at risk: I was stalled at a busy intersection for about 30-45 seconds, with cars behind me honking and attempting to drive around to pass me, putting both them and myself in danger. Has the problem been reproduced or confirmed by a dealer or independent service center?: According to this Reddit post (https://www.reddit.com/r/CorollaCross/comments/t7rv4b/comment/jc2swum/?utm_source=share&utm_medium=web2x&context=3), Toyota has confirmed there is an issue. Were there any warning lamps, messages or other symptoms of the problem prior to the failure?: No
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517724April 18, 2023
SERVICE BRAKES, STEERING, ENGINE
My brand new Vehicle stopped functioning when I got to a stop light on 2 occasions. Steering and brakes do not work and Vehicle kept moving at a slow pace uncontrollably. The first incident, dash board read “engine pressure low” This was not safe at all. It happened at an 8 lane cross intersection and thankfully I made it through before the lights turned red again. The second incident, dashboard read “engine stopped, steering power low” and the car did not move after that. Had it towed back to dealership. Toyota said they were able to duplicate the problems and it had something to do with intermittent wiper’s being on when you stop. Although I am positive I did not have my wipers on, and I was not alone, Toyota still says otherwise. I have been given back the vehicle from the dealership and feel extremely unsafe. I do not feel my safety is acknowledged as there are careless drivers on the road daily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517498April 17, 2023
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I was at a stop light with the car in drive and the wipers on intermittent. The auto on/off feature was also enabled since the car was stopped. There was a failure related to the auto on off that seems to correlate with the windshield wipers being used. The engine shut off and the error message appeared on the screen "engine stopped steering power low". The check engine and power steering lights came on. I couldn't move the car until I put it in park, shut the car off, and turned the car back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517298April 16, 2023
STEERING, ELECTRICAL SYSTEM, POWER TRAIN
Just a couple weeks ago, my 16 year old daughter was driving our NEW 2023 Corolla Cross when she came to a busy intersection and had to stop for the red light. She reduced her speed to make the complete stop and WITHOUT engaging the ECO system (Stop/Start feature using the brake) the vehicle completely shut down and locked up on her with the "Power Steering Low" warning as well as some description about the brake. She asked what happened and what should she do. I turned the Hazard lights on and I asked her if she had tried to engage the ECO system Start/Stop and she said no. I told her to see if she could engage the Stop/Start by firmly pressing on the brake, she could not. I told her to put the car in park and again try to engage the ECO system, she could not. I told her to turn the vehicle off while in park and then restart the car. When she turned the car back on the warning cleared and she could drive the vehicle a few blocks to work. It was raining, not heavily, and we had the windshield wipers on. The "Power Steering Low" showed another time when I had the car idling in the parking lot with the wipers going waiting for my son after his game. I had to turn the car off. Numerous occasions the "Battery Charging" warning will appear when I have tried to engage the ECO system Stop/Start. One day I could not get the ECO system to engage no matter what I did, NO additional accessories were on. Same as the Power Steering Low issue unknown but, my daughter has experienced the wheel firmly locking up where she cannot control the wheel while centered in the lane. The lane assist seems to engage aggressively when not needed creating a temporary situation where the drive cannot control the wheel. My dealer has had the car 8 days without being able to replicate any error and unfortunately there SUBSTANTIAL DEFECTS DO NOT log in the cars history. Most concerning is the lack of logged warnings which the dealer says they can't diagnose the issue. Huge safety concern!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516544April 11, 2023
ENGINE, ELECTRICAL SYSTEM
I came to a stop in traffic. It was raining and my windshield wipers were on. The auto-stop feature engaged. When I took my foot off the brake, the vehicle vehicle failed to auto-start and prompted to put it in park and press the start button.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516471April 11, 2023
ENGINE, STEERING, VISIBILITY/WIPER
While it was raining, and I was at a stop light in the middle of traffic, my car stopped and made a loud warning sound and my dashboard lit up with warning signs about my engine and steering wheel. It stated "Engine Stopped, steering power low". I had to shift my car to park and turn my car off and on for it it start again. Its a brand new 2023 Corolla Cross and I've only had it for 3 months. This is very unsafe, multiple people have reported this issue. Something must be done to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516082April 8, 2023
ENGINE, UNKNOWN OR OTHER
The vehicle turned off on me while driving. It has happened many times I have taken the car to the dealer numerous times and they aren’t able to duplicate a problem. It’s turned off while on drive at a red lights numerous times, but this time On March 10,2023 it turned off while driving and it was raining. I have pictures and video of the numerous incidents. The dealers keep telling they can’t find anything wrong with the car. It Doesn’t feel safe driving the vehicle if they can’t figure what’s going on with the vehicle. The dealer is claiming they fixed the issue, but we’re never able to duplicate the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516038April 7, 2023
STEERING, ELECTRICAL SYSTEM, POWER TRAIN
I was driving my NEW 2023 corolla cross home on the side of the toll road (busy road). I stopped at a red light and pressed the brake down for the stop engine. When the light turned green and I let my foot off the brake warning lights went off saying “low steering power” the wheel locked and my car would not go. Kept saying “press brake firmly to restart” which I did several times and nothing happened. Finally I put the car in park and pressed the break with the start button a few times and it turned back on so I could drive away. However, I was stuck in the middle lane on road with a high speed limit between 50-60. I put my hazards on and cars were good about going around but it was very scary. Then the same thing happened when I was in the middle yield section trying to cross a very busy highway. I dont think the stop engine initiated and the car still locked up. This is a huge safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515729April 6, 2023
ELECTRICAL SYSTEM, VISIBILITY/WIPER
I came to a stop in traffic. It was raining and my windshield wipers were on. The auto-stop feature engaged. When I took my foot off the brake, the vehicle vehicle failed to auto-start and prompted to put it in park and press the start button.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515723April 6, 2023
ELECTRICAL SYSTEM, ENGINE
When stopped at a red light with “auto stop/start” on, in the rain with wiper blades on INT level, my car engine shut off and showed a safety message reading “engine stopped, low power steering” and then “press brake firmly to restart” which also did not work when I tried. I was stopped in traffic for a few moments before I was able to fully turn off and restart my car to clear the warning. Another time this happened was stopped in a driveway, also in the rain with my wipers on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515658April 5, 2023
ENGINE
The auto stop start feature engaged at a red light on a rainy day. When I let off the brake instead of the car automatically starting it stalled and gave me an error message flashing between “Engine stopped, press brake firmly to restart” and “engine stopped steering power low”. I pressed the brake and nothing. Pressed the start/stop ignition and nothing. Had to put car in park and press start/stop ignition again to get it moving. This was on a busy roadway in the rain& is not safe at all! Others are reporting this same malfunction but Toyota pretends it isn’t happening. This is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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