Toyota Corolla Cross Complaints (2023)

174 consumer complaints on file.

#11587759May 8, 2024
EXTERIOR LIGHTING
There is an issue with the head lights. There are shadows in the lenses or covers that create a distraction while you are driving. I was told that Toyota did it not to have lights go into on coming cars but they make it hard for the driver to see also because it makes it look like something is in the road. I feel that they should change this cause it's a not to good of a design and it could cause a accident. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586904May 3, 2024
ELECTRICAL SYSTEM, VISIBILITY/WIPER
I have run into issues with the auto start/stop or brake hold being on while the windshield wipers are on. I get a "steering fluid low" message that comes up on the dashboard and the car becomes inoperable. I have to turn the car off and turn it back on in order to drive it again. This has been going on since I purchased the car in March 2023. I have not gone to a dealer around this issue as I've heard from other Toyota Corolla Cross owners have run into the same issue and that there is no remedy for the issue. There is no warning that this will happen, it happens unexpectedly and typically I'm sitting at stop signs or red lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584232April 20, 2024
ENGINE, AIR BAGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When I was driving, I stopped at a light, and the engine turned off. Lights, alarms went on and my car would not start. The dashboard read that there was engine failure. The car didn’t respond to pressing the brake, or shifting gears. I had to turn the car off and restart it for it to start working again. Thankfully, I was not on a hill where the car would’ve started rolling forwards or backwards. This had previously happened at another stop light. When we brought the vehicle in for a recall related to the steering column, they mentioned our car is not affected. But there seems to be an issue, and I’m concerned that it will endanger me and my passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582326April 11, 2024
ELECTRICAL SYSTEM, ENGINE
Vehicle stalled while driving with both front and rear wind shield wipers on. It was raining when this occurred. We were in heavy traffic and vehicle would not move, putting us at risk. The dealer states that they are unaware of this failure occurring in the 2023 corolla cross model. The failure happened suddenly without any type of warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577964March 18, 2024
FUEL/PROPULSION SYSTEM
Purchased car in March 2023. August 2023, rainy day. Engine shut off when at light and foot on brake. Warning signals of "engine stopped, press brake firmly to restart,’ and ‘low power steering’.” displayed. Had to put car in park to restart. Took to Toyota dealership where purchased, they couldn't recreate. Happened again later that evening. Took pics of dash and took into dealership next day. They had it for almost 3 months. Said it was the second starter. Drove fine for about 3 months and then happened again on 3/8. Took in again and they could not recreate. Not safe to drive as it happens in heavy traffic somethimes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577884March 17, 2024
STRUCTURE:BODY
Exploding Sunroof Issue: I was driving to work in my 2023 Toyota Cross on [XXX] at approximately [XXX] and I was traveling approximately 25 miles per hour when I heard what sounded like grinding glass and then wind noise quickly started coming in, although at the time I didn't know where it was coming from so I looked around to see if the windows were all rolled up. I slid the cover of the sunroof partially back and glass rained down and at that time I realized the sunroof exploded. I took photos and a video of the sun roof and it looked like it blew outward. Nothing struck the sunroof and it seemed to have just spontaneously blew up and outward. I had only 2,950 miles on my car and I assumed it was a defect in glass or installation so my husband took it to the Toyota dealership service center in Carlsbad Ca where we purchased the car and they informed him it was not covered under warranty. They gave him an 800 number to call to find out why the warranty was denied and when he called they told them they would get back to him and that they would not put the denial in any written form as he requested. As of today March 17th, no one has called back so now we start the difficult process of trying to get answers from Toyota. Since we needed the car back and couldn't wait from Toyota's response, we were forced to turn it in to the insurance company and pay the deductible. After doing some research, I'm finding out exploding sunroofs is a known issue on Toyotas. I believe this is an extreme safety hazard and am surprised the company was quick to deny it as a warranty issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576810March 12, 2024
EXTERIOR LIGHTING:HEADLIGHTS
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573787February 24, 2024
ENGINE
The car shuts off completely when I brake at a stop light. When I lifted off my foot from the brake pedal it didn't restart. It had completely shut off and I had to put the car in park and restart in order to drive. This is dangerous as when the light turned green I could not move and cars behind me are already in drive. This incident has happened 5 times and I took the car into Toyota and they said they could not diagnose the code.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573145February 21, 2024
UNKNOWN OR OTHER
I have contacted the Toyota company several times over the internal multimedia system in the vehicle I purchased in October 2023. This system requires that I download a poorly developed application on my phone from Toyota in order to fully interact with the system. I will not put any app on my personal phone that is a potential security risk and is one of the poorest rated apps on the app store where it resides. Because I won't add this awful Toyota tracking device on my phone, I am required to interact with this panel to distraction while driving, which is causing safety issues. I would like to know how it is legal for a corporation like this to require that someone download an app with security risks on their phone, in order to use an interior car function, which can cause major safety issues because it is so distracting while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572355February 16, 2024
SEATS
The drivers seat side plastic panel where the control knobs are, the clips keep breaking from sitting. I’ve got it replaced once already and it has happened again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570655February 7, 2024
ELECTRICAL SYSTEM, ENGINE, STEERING
When driving to work it’s the 4 times the 2023 Toyota Corolla Cross turns on the engine light and starts beeping with the power steering low message and shuts down and I am unable to continue driving I have taken it 4 times to Toyota dealership with them continue to say no issue is found. For me to get the vehicle working again I have to completely turn it off lock it and then unlock it and turn it back on. This is unacceptable and a big hazard issue because it does this in the middle of traffic without any indication.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568361January 28, 2024
EXTERIOR LIGHTING
The rear running lights on my new Toyota Corolla Cross Hybrid SE were not working as they were wired improperly from the factory. I was pulled over by a policeman driving at night because my car was not visible at night due to the lack of running lights. This is very dangerous as this is a factory defect that can cause rear end collisions! I immediately made an appointment with Toyota and the dealer told me upon thorough inspection that it was a factory defect. I was given a loaner car as my car is unsafe to drive. However it is taking Toyota a very long time to fix the problem. I believe that many other Toyota Corolla Cross cars have this wiring defect and that these are accidents waiting to happen! Thank God that policeman pulled me over and notified me as it may have saved me from a serious accident. I believe that all Toyota Corolla Cross SE 2023 should be recalled to have the rear running lights inspected!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568231January 27, 2024
ENGINE
Stopped at a stop light and the engine automatically shut off as expected, however warnings appeared on the dashboard indicating that the engine stopped and power steering was low. I had to turn on my hazards at a very busy intersection as the light turned green so I could completely turn off the vehicle and restart it. This happened twice in the same trip two days ago and has happened once before a few months ago. Very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567141January 23, 2024
ENGINE
This has happened several times since I have bought the car in October 2023. Every time I am driving in the rain, stopped at a red light, with the windshield wipers engaged my car completely shuts off (no it is not the auto-start/stop feature). I receive the message stating “engine stopped, press brake firmly to restart. Power steering low.” Everytime I have been at a red light and in order to get the car to start again, I have to put my car in park, then turn it back on. This is a very dangerous issue as I worry if it will happen while I am driving with wind shield wipers engaged. So far it has happened at a red light everytime. I have already taken it into the dealer and they thought they solved the problem with a software update, but it just happened again, three times today (1/22/24).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565696January 16, 2024
ENGINE
Rattling noise while climbing uphill and the cross is loosing engine power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565579January 15, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
malfunctions of electronic control of engine, AWD system, drive-start control system codes displayed on dash all of a sudden, My vehicle is new bought it Feb 2023, Acceleration doesn't engage Change of gears is rough, Got scared on the slow road bought the vehicle back to parking lot now getting it towed to the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565301January 13, 2024
UNKNOWN OR OTHER
January 6, 2024 - 14,000 miles 6 Health alerts popped up on Toyota App/Dashboard on car, which are “Parking Brake System, Drive Start Control System, Check Engine, AWD System, and Vehicle Stability Control System” all malfunctions. Took to dealership to check out. Stated it could be “fuel quality Low”. On January 13, 2024 - again same problem- started the car in the morning all 6 lights appeared on dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564463January 9, 2024
ENGINE, ELECTRICAL SYSTEM
It was a snow/ rain day I had my wipers on and was stopped at a traffic light when my engine stopped and I got a message on my dashboard “ engine stopped power steering low”. This vehicle is new with less than 5000 miles. I had to turn off the engine and restart the car in the middle of traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563685January 5, 2024
EXTERIOR LIGHTING
Toyota is aware of the situation. Dark shadows and cloud markings appearing only on left side of the vehicle when driving at night. Videos and pictures were given and shown to this Toyota service department this being done after an employee at the Toyota at the avenues driven with me at there closing time when it was dark stated this is a defect that Toyota is already aware of and other customers have had the same issue. Vehicle left at Toyota for five days. Stated was test driven, had removed the left led light for inspection. And Toyota inspector and GM got involved for evaluating the situation. Per the Toyota documentation state. “Headlights are within factory, spec and black spot seen is from the LED projector, normal operations when compared to other vehicles, no cases currently out for any repairs or replacements.” Ends statement. The Toyota dealership at the Avenues has acknowledged and is aware of the current situation of there 2023 vehicles. The Attorney General as been notified. This website will not allow uploads of pictures or documents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562688December 29, 2023
STEERING, ENGINE, FUEL/PROPULSION SYSTEM
In November, the engine stalled at a light when it was raining and the wipers were on. Warning noises were activated and the console read "steering Power Low." The car had to be pushed out of the intersection by other drivers. After a half hour the car was able to be restarted . The Car taken to dealership and they ran diagnostics on it and declared that there was nothing wrong with the vehicle. Yet on December 27th, it happened again. This time my daughter was driving the vehicle. It was raining, the lights and wipers were on and we stopped at a light. The engine shut off and would not restart. She pressed the brake multiple times and put the car in park. After about 5 minutes of sheer terror, she was able to restart the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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