Tesla Model Y Complaints (2021)

1,096 consumer complaints on file.

#11424607July 13, 2021
SERVICE BRAKES, POWER TRAIN, VEHICLE SPEED CONTROL
This problem happens repeatedly. It has been reported by multiple Tesla owners but no action has been taken by Tesla. When driving with the cruise control engaged, the car will brake very aggressively. This happens most commonly when there is no other traffic on the road and no debris on the road. It seems the car believes there is something in front of the car for which it needs to stop, even though the road is clear. But if I press on the accelerator the car resumes normal cruise operation. If there is a car behind me I am worried that the car behind me will crash into me. The braking action is VERY aggressive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424373July 12, 2021
WHEELS
An independent tire shop and Tesla both told me my rear passenger wheel is bent. The tire on that wheel has been slowly bleeding air for the last month or so. This vehicle has 9500 miles and is not driven recklessly whatsoever. The wheel is available for inspection - I have swapped it off for another. The vehicle now shakes when driven at highway speeds and is a problem that Tesla and an independent tire store have both been unable to remedy. No warning lamps/lights/signals appear. This shaking suddenly started on 7/5, 2-3 weeks after the tire started bleeding air.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423807July 7, 2021
VISIBILITY/WIPER
My car's rear windshield got shattered on its own. It was parked outside more than 16 hours and its windshield broke on its own when no-one was inside the vehicle. When it shattered, we were near car only. This would have been disastrous if someone was sitting in the 3rd seat row, it could have fallen on them or would have impacted driving due to shattering noise. Vehicle inspection is still not completed by manufacturer. There was no other damage to windshield or no stone or any object was hit it. There were other people also around and they saw it got shattered on its own. I would be able to provide videos and photographs of the damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423332July 3, 2021
UNKNOWN OR OTHER
On 5/5/2021 my wife was driving in the Tesla Y taking her two grandkids to school and was stopped at a traffic light. The car was in Hold mode with a car in front of her and a car behind her. The car does not have Auto Pilot. All of a sudden the car started moving forward in an accelerated mode. My wife did not push the accelerator. The Tesla hit the car in front and then went into reverse and hit the car behind. Substantial damage to all three cars. My wife and my grandkids were terrified and everyone started screaming. My wife couldn’t release her seatbelt because it tightened during the crashes. She had to call for help. This happened at 7:30am. The San Jose police took a report 21-125-0191.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11422581June 28, 2021
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Phantom braking is a known problem with the Tesla Model Y. My adaptive cruise control has malfunctioned 2 times in 1 week. It's a very dangerous situation. Apply panic braking when the road has very little traffic and no curves. No warning signs at all. I reported the 2 incidents to Tesla. They essentially said that there was nothing they could do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422282June 25, 2021
AIR BAGS, WHEELS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was changing lanes on the highway and my tire flew off the vehicle. Car lost control and slammed between railing and a large truck multiple times. Airbags did not deploy. Defective vehicle!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11422253June 25, 2021
VEHICLE SPEED CONTROL, SERVICE BRAKES, BACK OVER PREVENTION: WARNINGS
I had turned into the Taco Bell address: 5217 Mudd Tavern Rd, Woodford, VA 22580 when the car surged and sped. I was able to avoid a person and the dog. But the car continued to accelerate. I tried to utilize the brake system but it did not engage and continued speeding into the next parking lot address 5217 Mudd Tavern Road, Woodford, VA 22580. The car did not stop for trees and so I had to stop the car by impact with a dumpster in the Best Western Plus parking lot. This happened on June 5th 2021. I have tried to get the video from the hotel but to no avail. The Senior Deputy is [XXX] Spotsylvania county. They have the scene photographs. His email is [XXX]. Phone [XXX] ext 3936. The case file number is [XXX]. Over the last 40 years of driving my records are excellent. I really would like to understand the reason for the crash. I am not getting any assistance in a rapid manner to determine the cause. Since I have driven multiple car type over the years I need to understand why this car caused this. Hoping nobody else has to go through this. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11422193June 24, 2021
TIRES
The contact owns a 2021 Tesla Model Y equipped with Continental Pro Contact RX tires, Tire Size 5255/4R/19XL(N/A). While driving at approximately 60 MPH, the contact stated that the front driver side tire popped as the low air pressure warning light appeared on the instrument panel. The contact pulled the vehicle over and had the vehicle towed to an independent tire mechanic. The mechanic could not determine the cause of the tire failure and did not have the proper tire size to replace the defective tire. The tire mechanic was finally able to order the tire from another city and repaired the tire nearly a week after the initial failure. The vehicle manufacturer was notified of the failure. The vehicle had been repaired. The tire failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421292June 17, 2021
VEHICLE SPEED CONTROL, WHEELS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On June, 4th, 2021 in the morning I went to Markham Park with my 13 year old daughter for the covid vaccine. We arrived and right after the shot on her we stopped our Tesla in a line where we should wait for about 15/20 minutes to see if everything was fine with my daughter. While the car was stopped in the line, I was talking to my daughter and the car started moving in the direction of the car in front of us and it hit the car many time till I turned the steering wheel to go away from there. Everything was very fast and confusing. I`m still trying to understand what happened with the car. The car was out of control and the car never tried to break or stop. I think it has stopped because I pressed the P button. I am so frightened and scared about what happened. My daughter and I, the passengers in the car in front of us and the people in the park could have been seriously injured. I opened a report at Tesla in the same day.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11421091June 15, 2021
VISIBILITY/WIPER
Wiper failure when set to automatic (rain-sensing) when vision system shut down due to poor visibility. A little background: I've been driving for 50+ years, about 1.5M total miles, most of it commuting. I'm a software engineer with 45+ years of experience, mostly in embedded systems. Problem drive: most settings, including headlights and wipers, on auto. Autopilot was on. Drove into a heavy rainstorm, auto wipers worked well, speeding up until they were on high. Traffic speed dropped from 70+ to less than 35 due to rain. Drove into a band of torrential rain. Saw a pop-up on the screen that said something like autopilot turning off due to diminished visibility. Autopilot (speed control) then turned off. THEN THE WIPERS SHUT OFF. Let's see, guy designing vision system: can't figure out anything from camera images, so let's warn user and shut off stuff that relies on the camera. Like autopilot. Wipers? Leave them in the last state? Nah, turn off the enable signal to the auto wiper state, too. Torrential downpour, almost no visibility, and my wipers just shut off. I frantically kept pressing the wiper button on the turn signal stalk to force a couple of swipes and force the wiper pop-up menu, then take my eyes off the road with possibly someone stopping right in front of me (yes, I slowed down) to do hand-eye coordination on the wiper pop-up to hit the manual setting full speed button! Related to Tesla Model S/X recall for touchscreen failure disabling defog/defrost. Proper design requires hard controls (not just touchscreen) for safety-critical items, like lights, wipers, defog/defrost. That's why a hard control for hazard flashers is required. I've spent years designing life-critical medical systems. They all have hazard mitigation matrix sections - analyze possible fault modes, assign chance of happening and severity of impact if they happen, then have a mitigation strategy. This seems to be a system design flaw
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419782June 5, 2021
Chest Clip, Buckle, Harness
Harness will not fully tighten suddenly, car seat available for inspection upon request. Child’s straps are not able to pass the “pinch test” making it a safety issue, if in accident child could slip out of the straps. Car seat has not been inspected at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419439June 2, 2021
ELECTRICAL SYSTEM
The same week I purchased my Tesla Model Y, the screen would freeze and the touchscreen would cease to accept input. I took it into the service center twice in the same week and the cause turned out to be a pinched cable harness which was repaired under warranty. However, I would like to submit my feedback that I was unable to operate basic functions of the vehicle including windshield wiper control, mirror adjustments. However, the car remained driveable by shifting the drive stalk. I have also observed the screen would sometimes freeze which needs a reboot. If I’m driving in a heavy rain and this happened , my family’s safety could be compromised by not accessing basic functions required for safe operation of the vehicle. Tesla promptly repaired the issue but if it would happen again, I would not be able to use basic car screen functions where a lot of safety controls reside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416634May 14, 2021
STEERING, SERVICE BRAKES, ELECTRICAL SYSTEM
MY CAR WIRES GOT OVERHEATED BECAUSE OF FAILING COOLING SYSTEM , TESLA REFUSED TO PULL LOGS ON MY CAR, TALK TO TESLA REPS NAMED FITZGERALD WHO SAID I HAVE FAILING COOLING SYSTEM ... BUT THEY REFUSED TO FIX NEW CAR UNDER WARRANTY FORCING ME TO PAY EXTRA FOR DAMAGES... TESLA MANAGER MITCH AT AGORA CENTER FAILED TO PROVIDE ME WITH VIDEO PICS OF RODENT EATING WIRES, EVEN THOUGH I HAVE CAMERAS AROUND MY CAR 24/7 SHOWING NO RODENT EVER APPROACHED MY CAR, BUT TESLA MANAGER REFUSED TO FIX MY CAR ASAP USING WARRANTY FORCING ME TO DRIVE UNSAFE CAR TO ANOTHER TESLA SERVICE ON MONDAY IN VAN NUYS... AND PAY FOR DAMAGES OUT MY OWN POCKET...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416580May 14, 2021
STEERING, ELECTRICAL SYSTEM, SERVICE BRAKES
I TALK TO SPECIALIST THEY SAID I HAVE COOLING SYSTEM FAILURE, AND GUY FROM TESLA FITZGERALD WHO REMOTELY CONNECTED TO MY CAR BEFORE MY APPOINTMENT WITH YOU , ALSO SAID I HAD COOLING SYSTEM FAILURE NOT RODENT PROBLEM... TESLA RODENT DAMAGE EXCUSE IS SCAM AND FRAUD NOT TO USE MY WARRANTY BUT PROFIT BY MAKING ME TO PAY DIRECTLY FOR DAMAGES THAT ITS NOT MY FAULT AND THATS ILLEGAL AND UNFAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416497May 13, 2021
VEHICLE SPEED CONTROL, STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I WAS TRYING TO PARK THE TESLA MODEL Y AFTER FINISHING A 15-20 MINUTE TEST DRIVE ON FREEWAYS AND STREETS. I PARKED IN A PARKING LOT AT THE DEALERSHIP IN BETWEEN TWO OTHER CARS. IN ORDER TO PARK THE CAR, I WAS BRAKING TO BRING IT TO A COMPLETE STOP. AFTER THE CAR WAS POSITIONED INTO THE PARKING LOT AND JUST BEFORE STOPPING, IT ACCELERATED ALL OF A SUDDEN, SWERVED LEFT AND HIT A PLANTER IN FRONT AND ANOTHER PLANTER ON THE LEFT BEFORE COMING TO A STOP. I GOT OUT OF THE CAR AND MY FAMILY TOO AND REPORTED TO THE DEALERSHIP. I DID NOT LEAVE UNTIL TESLA FIRE AND TESLA SECURITY FOLKS CAME IN AND TOOK STOCK OF THE SITUATION. THEY FOUND THE LEFT FRONT WHEEL LOCKED IN POSITION AND HAD TO MANUALLY UNLOCK IT USING TOOLS. 3 OTHER FAMILY MEMBERS WERE IN THE CAR (INCLUDING KIDS). TESLA HAS NOT OFFERED ANY EXPLANATION FOR THE LAST 6 DAYS AS TO WHY THIS HAPPENED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11415367May 6, 2021
STEERING, SUSPENSION
HERE IS A 2021 TESLA MODEL Y IN THE JUNKYARD/ HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39928775?TENANT=US&ROWNUMBER=10 IT HAS DONE JUST 5000 MILES AND THE FRONT WHEEL HAS GONE WHOMPY THEN FALLEN OFF. TESLA IS STILL USING DEADLY DEFECTIVE SUSPENSION GIBLETS. ALL THE BALL JOINTS HAVE POPPED APART. IF YOU CONTINUE TO IGNORE THIS YOU WILL SOON HAVE EVEN MORE BLOOD ON YOUR HANDS. PLEASE GET THESE WEAPONS OF MASS DESTRUCTION OFF THE ROADS. THANK YOU. KEEF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414621April 30, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
ADAPTIVE CRUISE CONTROL DID NOT DETECT A STATIONARY OBJECT ON THE HIGHWAY WHILE ON "AUTOPILOT" THE CAR WAS TRAVELING STRAIGHT WITHIN THE LANES OF THE HIGHWAY WITH NO OTHER OBSTRUCTIONS OR OBSTACLES AND CRASHED RIGHT INTO THE OBJECT RESULTING IN DAMAGE TO THE FRONT BUMPER. VIDEOS AND IMAGES AVAILABLE
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11413182April 21, 2021
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2021 TESLA MODEL Y. THE CONTACT'S WIFE WAS PARKING THE VEHICLE, WHEN IT INADVERTENTLY PLUNGED FORWARD AND REAR-ENDED A VEHICLE CAUSING THAT VEHICLE TO HIT ANOTHER VEHICLE. THE AIR BAGS DEPLOYED. NO MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOT FOR THE INSURANCE COMPANY TO EXAMINE THE DAMAGES. THE MANUFACTURER TESLA CONTACTED THE CONTACT RIGHT AFTER THE COLLISION AND INFORMED THE CONTACT THAT IT APPEARED THE VEHICLE WAS INVOLVED IN A COLLISION AND THEY WOULD HAVE THEIR ENGINEERS LOOK AT THE DATABASE. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS 300.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11412816April 19, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
I WOULD LIKE NHTSA TO FORCE AUTOMAKERS TO STOP USING NAMES FOR THEIR DRIVER ASSISTANCE FEATURES THAT OVERSTATE THE CAPABILITIES OF THOSE FEATURES. A DRIVER ASSISTANCE FEATURE SHOULD BE ALLOWED TO BE SOLD AS AUTOPILOT IF IT CANNOT PILOT THE VEHICLE AUTOMATICALLY. A DRIVER ASSISTANCE FEATURE SHOULD NOT BE ALLOWED TO BE SOLD AS "FULL SELF-DRIVING" IF IT CANNOT DRIVE ITSELF FULLY. IT IS DECEPTIVE, DANGEROUS, AND WRONG. "DRIVER ASSISTANCE STANDARD" AND "DRIVER ASSISTANCE PLUS" ARE FAIR, SAFE, AND APPROPRIATE TERMS THAT DO NOT IMMEDIATELY TEMPT ABUSE. PLEASE IMMEDIATELY ACT IN THE INTEREST OF CONSUMER AND PUBLIC SAFETY TO STOP THESE MISLEADING AND UNSAFE PRACTICE BY AUTOMAKERS. I SUBMIT THIS ON BEHALF OF THE 4/16/2021 HARRIS COUNTY, TX CRASH VICTIMS, THOSE WHO HAVE COME BEFORE, AND THOSE WHO WILL CONTINUE TO DIE BELIEVING THEY ARE IN A SELF-DRIVING CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11412799April 19, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I RECEIVED DELIVERY OF MY 2021 MODEL Y ON MONDAY, MARCH 29TH. AFTER 12 DAYS OF OWNERSHIP AND DRIVING APPROX. 400 MILES, ON SATURDAY, APRIL 10TH, THE VEHICLE SHUT DOWN WHILE DRIVING, LEAVING ME STRANDED IN A LANE OF TRAFFIC AT NIGHT. THE FOLLOWING ERROR MESSAGE APPEARED ON THE MONITOR: 'VEHICLE SHUTTING DOWN ' PULL OVER SAFELY'. I WAS NOT SUCCESSFUL IN COMPLETELY PULLING OVER, SINCE I HAD VERY LITTLE TIME (APPROX. 5 SECONDS) TO RESPOND BEFORE THE CAR SHOOK AND STOPPED ENTIRELY. I HAD NO ABILITY TO PLACE IT IN NEUTRAL TO MOVE IT TO A SAFER LOCATION. I WAS ABLE TO PUT MY HAZARD LIGHTS ON. AN HOUR LATER, THE CAR WAS TOWED. ACCORDING TO TESLA, IT REQUIRED A NEW REAR MOTOR AND NEW 12 VOLT BATTERY. AS A RESULT OF THE REAR MOTOR SHUTTING DOWN, AFTER 12 DAYS OF USE, THE CAR FORCE STOPPED ITSELF WITHOUT ANY OPTION TO PLACE INTO NEUTRAL LEAVING A DRIVER STRANDED AND ESSENTIALLY A "SITTING DUCK" IN THE MOST DANGEROUS SITUATIONS A DRIVER CAN BE PUT IN. THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED - AT LEAST PROVIDE THE DRIVER LONGER THAN 5 SECONDS TO REACT &/OR PROVIDE OPTION TO PLACE VEHICLE INTO NEUTRAL TO MOVE TO SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Tesla Model Y