Suzuki XL7 Complaints (2004)

45 consumer complaints on file.

#10369660December 8, 2010
AIR BAGS:SIDE/WINDOW
AIR BAG LIGHT CAME ON AND CLOCK KEEPS FLASHING. SUZUKI SAYS IT IS A FAILED SENSOR UNDER THE PASSENGER SEAT WHICH WOULD COST $1,000+ TO FIX. FAILURE TO FIX CAN CAUSE THE AIRBAG TO POSSIBLY NOT DEPLOY CORRECTLY. THIS SEEMS LIKE A HIGH-COST SAFETY FIX CONSIDERING NO CAR DAMAGE AND IT IS A FAILED COMPONENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369719December 8, 2010
AIR BAGS
AIRBAG LIGHT CAME ON IN JULY 2010 FOR MY SUZUKI XL-7. CAR WAS TAKEN TO SUZUKI DEALER WHO DIAGNOSED PROBLEM (FOR $150) AS A DEFECTIVE AIRBAG SENSING AND DIAGNOSTIC MODULE ($1,232). HOWEVER, DEALER DID NOT GUARANTEE THIS FIX WOULD SOLVE PROBLEM. MANY INTERNET COMMENTS DESCRIBE MANY OTHER SUZUKI VEHICLES EXPERIENCING THIS EXACT PROBLEM THAT HAS BEEN MANIFESTING ITSELF OVER MANY YEARS. IN FACT, FOUR WHEELER MAGAZINE WROTE WHEN IT TESTED THE VEHICLE THAT IT EXPERIENCED THE SAME PROBLEM. LETTER WAS SUBSEQUENTLY SENT TO SUZUKI MOTORS IN BREA CA IN JULY 2010 DESCRIBING PROBLEM AND ASKING FOR IT TO BE REPAIRED SINCE IT IS A KNOWN AND PUBLISHED SAFETY DEFECT. THEY RESPONDED VERBALLY AND STATED THAT THE DEALER HAD NOT PROPERLY DIAGNOSED AND REPAIRED THE CAR AND ASKED ME TO RETURN THE VEHICLE TO THE DEALER AND THE SUZUKI FACTORY TECH WOULD HELP THEM FIX IT. I ARRIVED TO THE DEALER AND SUZUKI DEMANDED THAT I REPAY THE DIAGNOSIS FEE OF $150 EVEN THOUGH THE PROBLEM HAD ALREADY BEEN DIAGNOSED. THIS IS A COMMON PROBLEM THAT AFFECTS THE SAFETY OF THE VEHICLE AND SUZUKI SHOULD RECALL THE VEHICLES AND REPAIR THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359315October 5, 2010
AIR BAGS, ELECTRICAL SYSTEM
2007 SUZUKI XL-7 PASSENGER AIR BAG LIGHT STAYING ON AND CLOCK FLASHING. TAKEN TO DEALERSHIP WAS TOLD THE SENSOR IS UNDER THE PASSENGER SEAT AND IT WOULD COST $1,700.00 TO FIX. BUT IF I DIDN'T FIX IT WOULD BE OK THE AIR BAG WOULD WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257984February 8, 2009
AIR BAGS
SUZUKI WILL NOT FIX UNDER WARRANTY . SUZUKI WANT CUSTOMERS TO PAY FOR THE REPAIR EVEN KNOWING THAT THIS IS A FAULT EQUIPMENT AND IS SAFETY RELATED. BELLOW IS THE INFORMATION THAT I GOT FROM A WEB SITE. WHERE OTHERS ARE HAVING THE SAME PROBLEM. TSB NO. TS 02 12144R -------------------------------------------------------------------------------- DSHANE01, HERE'S A LINK TECHNICAL BULLETIN FOR SUZUKI XL-7 AND THERE IS NO RECALL INFORMATION AT HOME | NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION(NHTSA) | U.S. DEPARTMENT OF TRANSPORTATION IT SEEMS TO ME THIS WOULD INVOLVE A RECALL OR FREE FIX SINCE ITS A SAFETY ISSUE. TSB NO. TS 02 12144R DIVISION: AUTOMOTIVE SECTION TITLE: RESTRAINTS CATEGORY: TECHNICAL SUBJECT: ?AIRBAG? LIGHT ON AND CLOCK/TEMP DISPLAY FLASHES MODEL(S): GRAND VITARA XL-7 YEAR: 2004 CONDITION: CLOCK/TEMP DISPLAY FLASHING AND ?AIRBAG? LIGHT ALWAYS ON. CODES B1019 STORED IN SDM AND B1207 STORED IN OCM AND CODE B1155 STORED IN THE BCM CAUSE: CERTAIN LOADING CONDITIONS MAY CAUSE THE FOUR WEIGHT SENSORS IN THE FRONT PASSENGER?S SEAT TO SENSE UNEQUAL LOADING. THIS UNEQUAL LOADING CAUSES AN ERROR IN THE OCCUPANT CLASSIFICATION MODULE (OCM) WHICH WILL SET A CODE OR CODES. CORRECTION: A NEW ADJUSTER SET FRONT RIGHT (86605-53JA1) IS NOW AVAILABLE. THIS SET INCLUDES NEW UPDATED SENSORS AND UPDATED OCM TO CORRECTLY CALCULATE WEIGHT ON THE SEAT EVEN IF THERE IS UNEQUAL LOADING. PLEASE FOLLOW THE APPROPRIATE SERVICE MANUAL PROCEDURE FOR REMOVAL AND INSTALLATION. REVISION: THE ADJUSTER SET FRONT SEAT INCLUDES THE OCM AND WEIGHT SENSORS AND THEY ARE A MATCHED SET TO THE TRACK ASSEMBLY. NO OTHER PARTS ARE REQUIRED FOR THIS REPAIR. NOR WILL WARRANTY REIMBURSE FOR ANY OTHER PARTS CLAIMED FOR THIS REPAIR. WARNING: THE OCM AND SEAT TRACK ARE A MATCHED SET. DO NOT SEPARATE THEM AT ANY TIME. DO NOT ORDER PARTS SEPARATELY. THIS REPAIR IS TO BE DONE ONLY WITH LISTED PART NUMBER BELOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234525July 16, 2008
STRUCTURE
THAT SUZUKI FEELS THAT IT IS EASIER TO PAY PEOPLE OFF THAT HAVE LOST THERE LIFE OR THAT HAVE BEEN HURT IN A CAR ACCIDENT THAN TO PUT IN A SIMPLE PART THAT WILL PREVENT THERE CARS THEY HAVE BUILT FROM CRUSHING! I AM LETTING YOU KNOW THIS BECAUSE MY MOTHER WAS KILLED ON MAY 18, 2008 WHILE DRIVING HER SUZUKI XL 7 (2004) ON THE WAY HOME FROM SPENDING THE WEEKEND WITH HER 3 GRANDCHILDREN IN CAPE CORAL, FL. SHE WAS TRAVELING NORTH ON I-75 AND WHEN HER CAR AND ANOTHER COLLIDED. OUR LIVES WHERE CHANGED FOREVER. MY MOTHERS CAR ROLLED 2.5 TIMES AND LANDED ON THE ROOF SIDE AND HER CAR WAS CRUSHED BEYOND ANYTHING YOU COULD IMAGINE. THEY COULD NOT GET THROUGH THE METAL THAT WAS ALL TANGLED AND MASHED TOGETHER, SO THEY HAD TO USE THE JAWS OF LIFE REMOVE MY MOTHER FROM HER CAR. I AM NOT WRITING YOU THIS OUT OF PITY BUT MY HEART GOES OUT TO ALL THOSE WHO ARE DRIVING A SUZUKI XL 7 (2004) THAT LITTLE DO YOU KNOW THAT IF YOU ARE TO ROLL THERE IS NO PROTECTION FOR YOU. PLEASE TAKE WHATEVER ACTION YOU FEEL YOU NEED TO DO TO PROTECT YOU AND YOUR FAMILY AND OTHERS YOU KNOW THAT MIGHT NOT BE AWARE OF THIS PROBLEM THAT SUZUKI IS AWARE OF, BUT FEEL IT IS COST EFFECTIVE TO JUST PAY PEOPLE TO KEEP THERE MOUTHS SHUT! PLEASE HELP ME FIX THIS AWFUL PROBLEM SO THAT SOMEONE ELSE DOES NOT FEEL THE PAIN THAT I AM FEELING WITH THE LOSS OF MY MOTHER. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
1
#10229980June 4, 2008
PARKING BRAKE, AIR BAGS, SEAT BELTS
ACCIDENTAL EMERGENCY BRAKE ACTIVATION. ONLY ONE WHEEL LOCKED UP THAT ON PASSENGER SIDE CAUSING THE VEHICLE TO SPIN OUT OF CONTROL INTO A GUARDRAIL. ALSO, AIRBAGS DID NOT DEPLOY AND SEATBELT RESTRAINTS ALLOWED UPPER BODY TO MOVE FREELY INTO INTERIOR COMPONENTS. *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10229626June 2, 2008
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL*THE CONTACT OWNS A 2004 SUZUKI XL-7. WHEN THE CONTACT STARTED THE VEHICLE, THE BATTERY AND ABS WARNING LIGHTS ILLUMINATED. THE 4X2 LIGHT BEGAN FLASHING ON AND OFF. WHILE DRIVING 50 MPH, THE RADIO BEGAN BLINKING OFF AND ON. THE CONTACT ATTEMPTED TO ROLL THE WINDOW DOWN AND THE RADIO COMPLETELY SHUT OFF. HE PULLED OFF THE EXPRESSWAY WHEN HE NOTICED THE GAS WARNING LIGHT INDICATING THAT THERE WAS NO FUEL LEFT IN THE VEHICLE. HE ATTEMPTED TO TURN A CORNER AND THE VEHICLE SHUT OFF. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE CURB AND HAD THE VEHICLE TOWED TO A LOCAL MECHANIC. THE MECHANIC STATED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 33,490 AND CURRENT MILEAGE WAS 33,600. THE CONSUMER STATED THE VEHICLE SHUT DOWN. UPDATED 06/25/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228647May 22, 2008
AIR BAGS
TL*THE CONTACT OWNS A 2004 SUZUKI XL-7. THE CONTACT NOTICED THAT THE PASSENGER SIDE AIR BAG LIGHT WOULD ILLUMINATE AT RANDOM. SHE TOOK THE VEHICLE TO THE SHOP WHEN THE PASSENGER SIDE AIR BAG LIGHT BEGAN TO ILLUMINATE AT ALL TIMES. THE MECHANIC INFORMED HER THAT THE AIR BAG SENSORS FAILED. SHE BELIEVES THAT THE FAILURE SHOULD BE RECALLED BECAUSE SHE CANNOT AFFORD TO HAVE IT REPAIRED. THE FAILURE MILEAGE WAS 36,000 AND CURRENT MILEAGE WAS 37,000. UPDATED 6/16/08 *CN UPDATED 06/16/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205087October 5, 2007
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SEAT BELTS
BRAKES MADE LOUD GRINDING NOISE, HAVE HAD BRAKE PADS/LINERS REPLACE 3 TIMES IN THE LAST SEVERAL MONTHS. PROBLEM WILL NOT RESOLVE. BRAKE PEDAL BECOMES MUSHY AND ABS HAS FAILED SEVERAL TIMES. SEAT BELTS LOCK AND STAY LOCKED AT THE SLIGHTEST BRAKING PRESSURE AND/OR VEHICLE SPEED AND DO NOT RELEASE FOR SEVERAL MINUTES. THIS IS A SERIOUS PROBLEM THAT NO ONE SEEMS TO WANT TO ADDRESS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176777December 21, 2006
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
TL* - THE CONTACT IS CALLING ABOUT THE SAFETY RECALL (05-V452000), THAT SHE RECENTLY RECEIVED. THE CONTACT PURCHASED HER CAR ON 11/20/03, AND ON 01/21/04 THE CONTACT HAD TO RETURN IT TO THE DEALER BECAUSE HER BRAKES WERE GRINDING. THE CONTACT STATED THAT THERE WERE NO BAD ROAD CONDITIONS, AND THAT SHE WAS DRIVING 35 MPH. THE CONTACT STATED THAT IN A 2 YEARS PERIOD SHE HAS TAKEN HER CAR TO THE DEALER NINE TIMES AND TO AN OUTSIDE MECHANIC 5 TIMES AND EACH TIME THE PROBLEM WAS WITH HER BRAKES. THE CONTACT STATED THAT SHE HAS ALL RECEIPTS AND ALL INFORMATION CONCERNING THE MANY TRIPS SHE HAS MADE TO HAVE HER BRAKES FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175394December 1, 2006
STEERING
WHILE DRIVING THE 2004 SUZUKI XL-7'S STEERING WHEEL LOCKED UP CAUSING CONSUMER TO LOSE CONTROL OF THE VEHICLE AND STRIKE A GUARDRAIL. *TS *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10160911June 27, 2006
AIR BAGS
THE AIR BAG LIGHT CAME ON. CALLED HERTZ THROUGH WHOM WE HAVE A MAINTENANCE AGREEMENT FOR OIL CHANGES AND SUCH. HERTZ SCHEDULED US IN RIGHT AWAY BECAUSE IT WAS A SAFETY ISSUE. HERTZ TOOK IT TO THE LOCAL SUZUKI DEALERSHIP, JIM SMOLICH MOTORS. JSM TOLD HERTZ THAT THE AIR BAG SYSTEM WAS GROUNDING OUT AND THAT IT WAS A KNOWN ISSUE. AIR BAGS CAN DEPLOY AT WILL WITH THIS PROBLEM. JSM TRIED TO CONTACT SUZUKI NA TO SEE IF THEY WOULD COVER A KNOWN ISSUE SINCE VEHICLE WARRANTY OUT 5,000 MILES. JSM CONTACTED HERTZ AND LET THEM KNOW THAT THIS WOULD NOT BE COVERED. HERTZ TOLD ME. ALSO TO ASK HOW TO PROCEED AS THIS WILL COST $1,500. I CONTACTED JSM, GOT VOICEMAIL SO I CALLED SUZUKI NA. I REPORTED THE PROBLEM TO THE CSR. SHE CONTACTED THE DISTRICT SERVICE MANAGER CHRIS WHO WAS GOING TO JSM WHO SEEMED UNAWARE OF THE SITUATION UP TILL THAT POINT. HE SAID HE WOULD REVIEW THE SITUATION AND MAKE A DECISION. I CALLED JSM, SPOKE TO CRAIG, SERVICE ADVISOR. CRAIG TOLD ME THAT ''A DEALERSHIP WILL USUALLY SHOW GOOD FAITH AND DO A REPAIR SUCH AS THAT OUT OF WARRANTY BUT SINCE I DIDN'T BUY MY CAR AT THEIR DEALERSHIP THEY WERE NOT GOING TO EAT IT. I TOLD HIM IT WASN'T ABOUT HIS DEALERSHIP IT WAS ABOUT A KNOWN ISSUE NOT BEING DEALT WITH AND THAT CHRIS WAS UNAWARE OF MY ISSUE. HE SAID HE WOULD MAKE SURE THAT CHRIS HAD BEEN TOLD ABOUT IT BUT HE KNEW THEY HAD BEEN WORKING WITH SUZUKI ON MY ISSUE AND SUZUKI DENIED MY ISSUE SINCE MY CAR WAS OUT OF WARRANTY. I TOLD HIM IT WASN'T ABOUT THE WARRANTY, IT WAS ABOUT A KNOWN SAFETY ISSUE GOING UN-ADDRESSED. HE SAID ANY CAR THAT BREAKS DOWN COULD BE CONSIDERED A SAFETY ISSUE AND THAT THINGS WEAR OUT. WAS HE SERIOUSLY COMPARING AN AIRBAG DEPLOYING AT WILL TO AN ENGINE BURNING UP BECAUSE SOMEONE DIDN'T PUT OIL IN IT, OR A WATER PUMP GOING OUT? HOW MANY CAR ACCIDENTS AND DEATHS ARE CAUSED BY A BAD BATTERY OR ALTERNATOR? ASKED SUZUKI CSR IF I NEEDED TO GET THE CAR BACK, DRIVE IT, AND LET THE AIRBAG DEPLOY IN ORDER TO GET RESOLUTION IN THIS MATTER WITH A LAWSUIT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151661March 2, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DT*: THE CONTACT STATED THE ANTILOCK BRAKES FAILED WHILE DRIVING 40 MPH IN SNOW WITHOUT WARNING. THERE IS A NHTSA RECALL, # 05V452000, REGARDING THE SERVICE BRAKES HYDRAULIC. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150733February 21, 2006
ELECTRICAL SYSTEM
DT*: THE CONTACT STATED AFTER AN ACCIDENT, WATER BEGAN TO LEAK ON THE PASSENGER SIDE FLOORBOARD FROM UNDER THE DASH. THE DEALERSHIP DETERMINED THE WATER LEAK WAS NOT A PROBLEM. THE WATER LEAK CAUSED THE CIRCUIT BOARD TO SHORT AND THE HEATER, DEFROST, AND AIR CONDITIONER ARE NOW INOPERABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142401November 10, 2005
EXTERIOR LIGHTING:TAIL LIGHTS
DT: THE CONTACT STATES WHEN THE AUTOMATIC LIGHTS WERE ON AND THE CONTACT WENT FROM DAYLIGHT TO NIGHT THE HEADLIGHTS CAME ON, BUT THE TAIL LIGHTS WILL NOT COME ON. THIS HAPPENED CONSISTENTLY. THE TAIL LIGHTS WILL NOT COME ON UNLESS HE TURNED THEM ON MANUALLY FROM THE SWITCH. THE DEALERSHIP TOLD HIM THAT ALL OF THE XL 7S WERE THE SAME WAY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139512October 12, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DT: 2004 SUZUKI XL7. THE ACCELERATOR PEDAL IS STICKING ON 2004 SUZUKI XL7. WHEN I APPLYING THE BRAKES IT PICKS UP SPEED. THIS HAPPENED SEVERAL TIMES BEFORE. CONTACTED DEALERSHIP AND MANUFACTURER, AND HAD VIN CHECKED. THEY STATED THERE HAD NOT BEEN ANY RECALLS ON THIS VEHICLE. CONSUMER'S VEHICLE HIT NEIGHBOR'S POST WHICH THE CONSUMER REPAIRED, BUT NO ONE WAS INJURED. THE NEIGHBORS CALLED THE POLICE AND A POLICE REPORT WAS TAKEN. THE CONSUMER REPORTED THE ACCIDENT T INSURANCE COMPANY. THERE WAS NO FOREWARNING THAT THIS WAS GOING TO HAPPEN. THE VEHICLE WAS SITTING IN THE DRIVEWAY AND JUST TOOK OFF. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10138485October 4, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
WE PURCHASED A 2004 XL7 MAY 28 2004 AND CURRENTLY THE VEHICLE HAS APPROXIMATELY 38K MILES. SO FAR WE HAVE HAD TO REPLACE THE BRAKE LINING TWICE SO THE VEHICLE IS NOW ON IT'S THIRD SET OF BRAKES. THIS SEEMS TO BE A PROBLEM. MY FATHER ALSO HAS THE SAME VEHICLE, WITH 36K MILES. HE TOO HAS HAD THE BRAKE LINING REPLACED TWICE. THIS CANNOT BE NORMAL! PLEASE INVESTIGATE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125767June 20, 2005
AIR BAGS, SEATS:FRONT ASSEMBLY:POWER ADJUST
DT: THE AIR BAG LIGHT BEGAN COMING ON ABOUT TWO MONTHS AGO. ON THE PASSENGER SIDE AIR BAG LIGHT STAYED ON. TODAY WAS THE FOURTH TIME THAT CAR WAS TAKEN TO DEALER TO REPLACE THE PASSENGER SEAT THAT CAUSED THIS LIGHT TO GO OFF FOR A FEW DAYS. THE DIGITAL CLOCK ALSO BEGINS TO FLASH. OWNER WAS TOLD THAT THE AIRBAG COULD DEPLOY WITHOUT IMPACT OR NOT DEPLOY WHEN NEEDED. DEALERSHIP WAS COOPERATING WITH NOT CHARGING FOR REPLACEMENT OF THE SEAT OR DIAGNOSTIC.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118032April 18, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, INTERIOR LIGHTING, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
FIRST OF ALL, I AM A MOTHER OF 5 AND DO NOT MISUSE MY VEHICLE. REAR DIFFERENTIAL HAD TO BE REPLACED TWICE . THE FIRST TIME WAS IN MAY 2004. VEHICLE IS CURRENTLY IN THE SHOP FOR THE SAME PROBLEM. ALSO, HAD TO HAVE IT IN 3 TIMES FOR THE KEYLESS ENTRY, 1 TIME TO RESET AIRBAG SENSOR, I HAVE HAD PROBLEMS WITH MY BRAKES SQUEALING. , AND HAD BRAKE FAILURE ONCE, BUT NO ACCIDENT. IN ADDITION, INTERIOR LIGHT FAILED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110935February 7, 2005
VEHICLE SPEED CONTROL
VEHICLE EXPERIENCED SUDDEN ACCELERATION ON ITS OWN WHILE BEING DRIVEN. DRIVER HAD TO STOMP ON BRAKES SEVERAL TIMES IN ORDER TO STOP. MANUFACTURER WAS CONTACTED BY CONSUMER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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