Subaru Outback Complaints (2022)

465 consumer complaints on file.

#11574848March 1, 2024
VISIBILITY/WIPER
I parked at a store, i came out an hour later and there was about a foot long crack in my windshield. I asked to look at the security footage of the store and there was no contact from anything or anyone with the windshield. There is not point of impact, the windshield simply cracked on its own on the passenger side. There was absolutely no sign of any damage before this and i had recently had inspection at the dealership and there was no mention of any issues with the windshield. I reached out to the salesman who sold me this car from the Subaru dealership about 3 months ago and he said they could not help. I reached out to Subaru Customer Advocacy and they are contacting dealership, I have not heard back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572847February 20, 2024
UNKNOWN OR OTHER
Windshield constantly cracks after no or hardly any impact. I’m constantly holding my breath even if it’s hit by a bug, bird poop, or even a rain drop. The windshields are terrible. I’ve gone through 2 replacements and one sealed crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572733February 19, 2024
UNKNOWN OR OTHER
Windshield has cracked horizontally without an impact in the same spot two times now. Both times the car was sitting in the driveway. The first was in April of 2022 and began on the passenger side about 1' up from the bottom of the windshield. I had it repaired but was not told how the crack appeared. Now in February of 2024 I have the same crack beginning in the same spot with no sign of an impact again. I plan to have it repaired again, but will assume the crack will happen again in the next few years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572403February 16, 2024
ELECTRICAL SYSTEM
Purchased my 2022 Outback Premium March 2022. In less than a year, the Star Link Console was restarting at least once a day. Then it began restarting more frequently. The Subaru Dealership updated the software and the restarts slowed to maybe once every few weeks instead of the 3 to 4 times in 30 minutes. Then the restarts began again. The Subaru Dealership updated the software a 2nd time in less than 9 months. Then the restart began more frequently; again. The 3rd service visit to the Subaru Dealership upgraded the firmware to a newer version. In less than 6 months, the screen is rebooting with more frequency and Eye Sight is causing Subaru to email and text notices of an issue. This is now February 2024, my 4th visit for the same issue. Although, this time is worse. The screen is restarting every 2 to 3 minutes, but the screen won't stay when it shows the logo and the screen is completely black. Now, the electronic driver's controls screen and the Star Link screen ae malfunctioning. It doesn't matter if the vehicle is travelling (any speed) or idle when it restarts or goes completely black. Once the car was turned off for about 1 hour after reaching my destination. I returned to my Outback, started the ignition and it took more than 2 miles for both the black screen to boot up and show any information. Several codes and symbols showed up, but then the screens rebooted again. My 2022 Outback has been at the Subaru Dealership for nearly 7 days and service is informing me that Corporate has to collect digital information to confirm replacement of the Star Link Consoles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572358February 16, 2024
VISIBILITY/WIPER
I parked the vehicle at a local restaurant in the sun. The windshield cracked from midpoint passenger side to middle and f windshield. No impact from rock or other item and I had the car in sight at all times while in the restaurant. This is a defective part. When I bought the car I paid extra to have a special coating put on at the dealership due to a known thin glass problem on Subarus.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572044February 15, 2024
VISIBILITY/WIPER
Windshield spontaneously cracked while parked overnight in garage. Crack originated on passenger side in the middle of windshield starting at the end of the panel and running to middle of windshield horizontally. No chip, damage, impact happened. It literally cracked on its own overnight. Husband is a window engineer and said either the glass is not sustainable for the span of the windshield or the seal is faulty and it dislodged/shifted the glass causing a pressure crack. Subaru has no recalls but this is a common problem according to this website and hopefully someone can address this because it’s a safety issue and happens without impact or damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572039February 15, 2024
UNKNOWN OR OTHER
Windshield pressure cracked from passenger side to middle. Horizontal crack, no chip/impact damage. Was parked at night and woke up to crack in the morning. No visible chips or damage to create crack. Literally cracked on its own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570014February 5, 2024
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569463February 2, 2024
VISIBILITY
The contact owns a 2022 Subaru Outback. The contact stated while driving at an undisclosed speed with the defroster activated, within two hours, the contact observed that the front windshield had cracked just above the defroster vents. The vehicle was taken to an independent mechanic, who determined that the temperature difference between the interior and exterior of the vehicle resulted in thermal shock. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567661January 24, 2024
VISIBILITY/WIPER
Windshield cracked without impact. It is available for inspection upon request. The vehicle was inspected by dealer but said nothing could be done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567234January 23, 2024
VISIBILITY:WINDSHIELD, ELECTRICAL SYSTEM
The contact owns a 2022 Subaru Outback. The contact stated that while driving at approximately 50 MPH, he observed a noise coming from the front window. The vehicle was taken to a dealer where it was diagnosed that an unknown component in the A/C needed to be replaced. Additionally, the contact observed a crack in the middle of the windshield. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure six times and a case was filed. The failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567210January 23, 2024
VISIBILITY/WIPER
Windshield cracked spontaneously while parked in the garage. Started at the base near the driver's side wiper and goes mid-way up the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566806January 21, 2024
VISIBILITY/WIPER
The vehicle's front windshield has cracked twice in nearly the exact same manner, location, and type of damage. In both cases, a presumably very small piece of debris that I couldn't see and could barely hear hit the windshield and instantly cracked the windshield. The windshield cracked in the same manner (one large lateral crack about 8" towards the center and 6" all the way through the right side edge of the windshield). Both instances left a very small pock mark where the crack originated. The first instance occurred in May 2022 (I had owned the car for one week); the second instance occurred December 2023. The incidents were not inspected by manufacturer, police, or insurance representatives. I have photos of both windshields. I still have the second cracked windshield installed, but plan to replace it soon since it is unsafe to drive with.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566458January 19, 2024
EXTERIOR LIGHTING
Low beam headlights are aimed too high from the factory. I have asked the dealer to adjust them, but there are only two options for aiming and the lower position only casts light about 20 feet in front of the vehicle. During nighttime driving my car is consistently blinding oncoming traffic as evidenced by oncoming traffic flashing their high beams regularly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564900January 11, 2024
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2022 Subaru Outback. The contact stated that while driving at slow speeds, there was a smoke odor inside the cabin of the vehicle. After a visual inspection of the engine compartment, the contact observed smoke coming from the battery. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563972January 6, 2024
UNKNOWN OR OTHER
Windshield cracked by itself, was not hit by rock or anything. Was parked in my garage came out next morning and their was crack. Started from middle outside edge passenger side and extends to middle of windshield under eyesight. Calling dealer in the morning and insurance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562961January 2, 2024
VISIBILITY/WIPER
Windshield crack originating from under wiper area after a cold day. No known rock impact. Found a super small spot around the size of a period under the wiper blade. Second broken windshield in 18 months. These windshields do not seem very durable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561918December 26, 2023
UNKNOWN OR OTHER
I’ve had 4 windshield replacements as a result of cracks that have appeared at random. The dealership has replaced windshield but there is clearly a defect in windshield design and could effect my airbags and other safety measures were an accident to occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561834December 26, 2023
VISIBILITY/WIPER
Large crack in windshield extending to lower edge of passenger side without any inciting event with a rock chip or otherwise. Temp was 64 degrees and occurred while parked in the driveway. This is second occurrence. This same event also occurred in May of this year and Subaru covered under warranty as there was no damage. Safelight now is advertising to fix these Subaru windshields with eyesight as it is so common to crack without damage. Need a recall and thicker windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561617December 23, 2023
VISIBILITY/WIPER
Purchased the 2022 outback in April and very shortly after, had a cracked windshield right in the middle of the driver's line of sight. There was no noticeable sign of impact on the windshield. Replaced with a "deal" from the dealer at $1000. Not even 4k miles later, another Crack that's spread on the passenger side, in the middle of the windshield. Dealer says $1500 to replace (insurance is a $1000 deductible). Again. No noticeable sign of impact causing the Crack. Looking to now replace this new vehicle as our household cannot afford to replace these windshields every few thousand miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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