Subaru Outback Complaints (2019)

1,036 consumer complaints on file.

#11243696August 13, 2019
VISIBILITY/WIPER
WE HAD OUR FIRST SPONTANEOUS CRACK ABOUT A WEEK AFTER PURCHASING OUR OUTBACK IN NOVEMBER 2018. I'M NOT SURE WHERE IT HAPPENED BUT WE HAD NOT HAD ANY ROCKS HIT THE WINDSHIELD. THE DEALERSHIP CLAIMED IT WAS A CHIP (THEY USED A BALLPOINT PEN TO INSPECT AND I BELIEVE THEY CREATED A SMALL CHIP ALONG THE CRACK LINE) BUT THEY REPLACED IT FOR FREE. THE SECOND CRACK OCCURRED ABOUT A MONTH AFTER THE NEW WINDSHIELD WAS INSTALLED. I WAS DRIVING AT THE TIME AND HEARD IT HAPPEN; THERE WAS NO APPARENT ROAD HAZARD THAT CAUSED THE CRACK.THIS TIME I DIDN'T ALLOW THEM TO INSPECT WITH A BALLPOINT PEN AND, SURE ENOUGH, THEY CONFIRMED IT WAS A SPONTANEOUS CRACK AND SUBARU REPLACED THE WINDSHIELD FOR US. THE THIRD CRACK JUST OCCURRED AND I BELIEVE IT IS ALSO A SPONTANEOUS CRACK THAT HAPPENED IN A PARKING LOT. THERE IS NO APPARENT CHIP. ALL OF THEM START IN THE BLACK AREA BELOW THE WIPERS. I WONDER IF THERE COULD BE A DEFECT IN THE STRUCTURE OF THE CAR THAT CAUSES UNDUE STRESS ON THE WINDSHIELD. I WENT TO A LOCAL SUBARU DEALERSHIP TO HAVE IT INSPECTED AND THE FIRST THING THEY DID WAS GET THEIR BALLPOINT PEN OUT. I WILL WAIT TO GO TO THE DEALERSHIP WHERE WE PURCHASED THE CAR AND WILL ALSO PURSUE ISSUE WITH SUBARU CUSTOMER RELATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242473August 8, 2019
UNKNOWN OR OTHER
DRIVING ON HIGHWAY WITH NO ONE AROUND AT 7 AM ON SUNDAY AT 75 MPH THE SUNROOF EXPLODED. OUR SUN SHADE WAS CLOSED SO ALL GLASS WAS BLOWN ACROSS ROOF TAKING PAINT WITH IT. SUBARU REPLACED UNDER GOODWILL NOT WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242291August 7, 2019
UNKNOWN OR OTHER
WINDSHIELD HAS CRACKED TWO TIMES IN THE 3 MONTHS I'VE OWN THE CAR. I WAS ON THE HIGHWAY A TINY STONE HIT THE WINDSHIELD AND IT RAN ALL THE ACROSS IMMEDIATELY. I HAD IT REPLACED AND THE SAME THING HAPPENED. JUST NOT NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241534August 3, 2019
VISIBILITY/WIPER
WE WERE DRIVING ON A RESIDENTIAL STREET AT APPROXIMATELY 25 MILES PER HOUR. THE PASSENGER SLAPPED AT A MOSQUITO WITH HIS OPEN HAND AND THE WINDSHIELD CRACKED WITH A LOUD SOUND AND WITH A SPIDER WEB PATTERN ON IMPACT THE PASSENGER'S HAND WAS NOT RED, DID NOT HURT, AND DID NOT DEVELOP A BRUISE. THIS WAS HIGH IN THE UPPER RIGHT HAND CORNER AND THE CRACKS ARE SPREADING ACROSS THE ENTIRE WINDSHIELD. THE CAR IS A 2019 SUBARU AND HAS LESS THAN 9000 MILES ON. IT WAS PURCHASED IN SEPTEMBER 2018 AND WAS NOT DRIVEN DURING THE WINTER MONTHS THE WINDSHIELD WAS FREE OF ANY DINGS OR SCRATCHES. THIS IS BEING REPORTED BECAUSE OF OUR CONCERN THAT IF A SIMPLE SLAP ON THE INSIDE CAN BREAK THE WINDSHIELD, A ROCK THROWN BY ANOTHER VEHICLE COULD COME THROUGH THE WINDSHIELD AND HIT A PERSON. WE HAVE A WINDSHIELD REPLACEMENT GUARANTEE SO THE WINDSHIELD WILL BE REPLACED AT NO COST, BUT WE ARE NOT COMFORTABLE HAVING IT REPLACED WITH AN ORIGINAL SUBARU WINDSHIELD. I HAVE PICTURES BUT I CANNOT GET THEM TO DOWNLOAD TO THIS SITE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234867July 25, 2019
ENGINE, STEERING, UNKNOWN OR OTHER
ENGINE DOES NOT BRAKE WHEN GOING DOWNHILL AS THE MANUAL SAYS IT SHOULD. MY PREVIOUS OUTBACKS (2006, 2011, 2017) DID HAVE ENGINE BRAKING. REGIONAL SERVICE OFFICE SUGGESTED I PLACE THE CAR IN CRUISE CONTROL IN ORDER TO CONTROL THE SPEED. CAR PICKS UP SPEED QUICKLY, SO USING THE BRAKE PEDAL IS THE BEST OPTION. HOWEVER, THE PROBLEM IS NO ENGINE BRAKING WHEN THERE SHOULD BE AT LEAST SOME. THIS IS DANGEROUS ON ANY HILL. SECOND, STEERING IS PROBLEMATIC. FIRST, THERE IS TO MUCH PLAY IN THE STEERING WHEEL. SECOND, WHEN IN CRUISE CONTROL, THE STEERING WHEEL SEEMS TO HAVE A MIND OF ITS OWN, ESPECIALLY ON CURVES. I AM CONSTANTLY HAVING TO WORK AT CONTROLLING THE STEERING WHEEL. IT'S VERY TIRING. THE THIRD ISSUE IS IN REGARD TO THE NAVIGATION SYSTEM SHOWING INACCURATE SPEED LIMITS. I NOTICED THIS PROBLEM HAD BEEN REPORTED AS EARLY AS FEBRUARY 2019. I HAVE HAD THIS VEHICLE SINCE MAY 31, 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234900July 25, 2019
VISIBILITY/WIPER
CAR WAS PARKED IN COVERED CAR PORT OVERNIGHT. IN MORNING, A HORIZONTAL CRACK HAD APPEARED IN FRONT WINDSHIELD. CRACK IS 18-24 INCHES LONG. RUNNING FROM PASSENGER SIDE PILLAR TO AREA NEAR CENTER OF WINDSHIELD. ABOUT 18 INCHES UP FROM DASH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234511July 24, 2019
UNKNOWN OR OTHER
BOUGHT JULY 6 @SUBARU OF PORT RICHEY FOUND IT HAD 1 UNREPAIRED RECALL ON IT, SUBARU WUH93 NHTSA'S #19V493000, DAYS AFTER I HAD TAKEN POSSESSION. THEY SOLD ME AS NEW A CAR WITH A RECALL GIVING ME KEYS AND SENDING ME HOME. SUBARU HAS CONFIRMED ALL DEALERS WERE NOTIFIED OF THE RECALL WUH93. HAVE ALL DOCUMENTS AND COPIOUS E-MAILS, TO UPHOLD MY CLAIM. I WANT THEM TO BE HELD ACCOUNTABLE FOR BREAKING U.S.C 49 - 30112(A)(3). C.F.R.301120(I) AND SELLING, AND DELIVERING (KEYS) A VEHICLES TO AN ELDERLY COUPLE, WITH SAFETY RECALLS ON IT, TO DRIVE HOME,. AND THEN DAYS LATER NOTIFY ME OF THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233962July 22, 2019
STEERING
WHEN DRIVING ON HIGHWAY FROM 40-70 MPH, AND MAKING A TURN TO RIGHT OR LEFT, THE STEERING WILL SUDDENLY OVER STEER TOWARDS THE DIRECTION OF THE TURN, GIVING A FEELING OF LOSS OF CONNECTION BETWEEN STEERING WHEEL AND THE CAR'S WHEELS. FEELS LIKE TOO MUCH PLAY IN STEERING WHEEL. HAVE TO OVER CORRECT THE OTHER DIRECTION TO GET STEERING FEEL AND CORRECT DIRECTION FOR THE CAR BACK. DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233572July 20, 2019
UNKNOWN OR OTHER
THE CERTIFIED SUBARU WINDSHIELDS ARE TOO THIN. THEY BREAK WITH LITTLE TO NO IMPACT. I'VE HAD TO REPLACE TWO SO FAR WITH ONLY 3400 MILES ON THE ODOMETER. HAVE I MENTIONED HOW EXPENSIVE THESE WINDSHIELDS ARE TO REPLACE, UPWARDS OF $1600. I KNOW SUBARU HAD A PREVIOUS GLASS RECALL, BUT SOMEONE NEEDS TO LOOK, INTO THE 2019 WINDSHIELDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232585July 16, 2019
UNKNOWN OR OTHER
FRONT WINDSHIELD SUSTAINED A SMALL CHIP IN THE UPPER AREA BEHIND THE REARVIEW MIRROR AND HAS SUBSEQUENTLY TURNED INTO A HUGE CRACK EXTENDING ACROSS AND DOWN THE PASSENGER SIDE. THERE WAS A PREVIOUS CLASS ACTION LAWSUIT FOR THE 15-16 OUTBACKS REGARDING THE WINDSHIELD. THE FACT THAT THE WINDSHIELD IS CRACKING THIS EASILY FROM A SMALL CHIP LEADS ME TO BELIEVE THAT THEY DID NOT FIX THE ISSUES FROM THE PREVIOUS 15-16 MODEL YEAR WINDSHIELD DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231950July 15, 2019
VISIBILITY/WIPER
SPONTANEOUS WINDSHIELD CRACK THAT ORIGINATED DIRECTING UNDERNEATH WINDSHIELD WIPER ON PASSENGER SIDE WHILE PARKED OUTSIDE. WINDSHIELD WAS CLEANED HOURS BEFORE CRACK APPEARED, AND NO IMPERFECTIONS WERE OBSERVED; VEHICLE NOT DRIVEN OR MOVED. GOT IN VEHICLE IN EVENING AND CRACK WAS PRESENT EXPANDING ALMOST THE ENTIRE SIDE OF PASSENGER VIEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232110July 15, 2019
VISIBILITY/WIPER
MY VEHICLE WAS PARKED IN MY DRIVEWAY. I CAME OUT OF MY HOME TO GET READY TO DRIVE WHEN I NOTICED THE WINDSHIELD CRACKED. IT BEGINS WITH A VERTICAL SPLIT OF THE GLASS WITH NO SIGN OF A POINT OF IMPACT FROM DEBRIS. CAUSE: UNKNOWN. I CALLED THE DEALERSHIP AND EXPLAINED THAT I HAD NOT BEEN DRIVING NOR HAD A ROCK HIT MY WINDSHIELD. THEY SAID THAT IT WOULD TAKE THEM A WEEK FOR THEM TO GET A REP AND SERVICE MANAGER TO INSPECT. THE CRACK HAD SINCE GROWN BY THE TIME THEY SAW THE VEHICLE. THEY SAID IT WOULD NOT BE COVERED UNDER WARRANTY TO REPLACE THE WINDSHEILD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231804July 14, 2019
STRUCTURE:BODY
PANEL ABOVE DRIVER PEDALS FELL OFF WHILE DRIVING MAKING IT IMPOSSIBLE TO USE THE GAS OR BREAK PEDAL. THE PANEL WAS IMPROPERLY INSTALLED AND MISSING HOLDING CLIPS AND SCREWS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230708July 10, 2019
VISIBILITY/WIPER
OUR NEW 2019 OUTBACK EXPERIENCED A WINDSHIELD CRACK WHILE DRIVING WITHOUT ANY INDICATION OF IMPACT OF A FOREIGN OBJECT. THE CRACK APPEARED IMMEDIATELY AFTER TURNING ON THE DEFOG SYSTEM WHILE DRIVING. THE LOCAL DEALER INSISTED THAT THE CRACK WAS DUE TO OUTSIDE INFLUENCE AND NOT WINDSHIELD MATERIAL FAILURE. AFTER CONTACTING SUBARU OF AMERICA THE WINDSHIELD WAS REPAIRED AS A COURTESY AT THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230389July 9, 2019
VISIBILITY/WIPER
SMALL ROCK HIT LOWER LEFT CORNER OF WINDSHIELD, APPROXIMATELY 2 INCHES FROM EDGE. CONTINUED DRIVING. SUDDENLY, ENTIRE WINDSHIELD CRACKED ACROSS APPROXIMATELY 70% OF GLASS WITHIN 5 MINUTES, OBSTRUCTING VIEW. INITIAL IMPACT WAS TINY CHIP, BARELY VISIBLE WITHOUT CLOSE INSPECTION. NORMAL DRIVING CONDITIONS, HIGHWAY, 60MPH, DRY ROAD & WEATHER, BEFORE SUNRISE. SINGLE OWNER VEHICLE, 10K MILES. COMPLAINT ALSO FILED WITH SUBARU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229755July 6, 2019
VISIBILITY/WIPER
PURCHASED NEW 2019 SUBARU OUTBACK. WHEN PARKED IN THE GARAGE OVERNIGHT AFTER JUST A COUPLE WEEKS A STRESS CRACK BEGAN TO FORM FROM THE TOP OF THE WINDSHIELD GOING DOWN. THE NEXT DAY IT WAS OUTSIDE ON A HOT DAY AND THE CRACK BEGAN TO GET WORSE. NO IMPACT ON WINDSHIELD FROM ROCK OR ANYTHING ELSE. MAY BE CAUSED FROM HEAT? VEHICLE WAS STATIONARY IN BOTH CASES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229689July 5, 2019
VISIBILITY/WIPER
JUST EXPERIENCED MY SECOND SPONTANEOUS CRACK WITHIN FOUR SIX MONTHS WHERE THE WINDSHIELD NEEDED TO BE REPLACED ON MY 2019 SUBARU OUTBACK. THE CRACK STARTS AT THE BOTTOM OF THE WINDSHIELD BELOW THE WIPER BLADES AND THE CRACK EXPANDS UPWARD APPROXIMATELY 12-18 INCHES. IT IS BEYOND MESHY THESE WINDSHIELDS HAVE TO BE REPLACED SO OFTEN AND IT IS MY OPINION THEY ARE MADE WITH MATERIALS THAT CANNOT STAND UP TO DAY TO DAY TEMPERATURE CHANGES OF NEW ENGLAND. THE CAR WAS PARKED ALL WEEKEND AND HAD NO CRACK. HOWEVER, ON MONDAY MORNING, THE CRACK WAS THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229414July 4, 2019
VISIBILITY/WIPER
PLEASE REVIEW AND ESCALATE THIS MANUFACTURING DEFECT. THE SAME ISSUE RESULTED IN A CLASS ACTION LAWSUIT IN CALIFORNIA. I PURCHASED MY 2019 SUBARU OUTBACK ON 12.31.18. AFTER WORK IN MID APRIL OF 2019, I RETURNED TO MY PARKED CAR. UNLOCKED AND ENTERED THE VEHICLE FROM THE DRIVER'S SIDE. I LOWERED THE SUN SHADE AND NOTICED A LARGE CRACK IN THE FRONT WINDSHIELD. IT STARTED AT THE BOTTOM EDGE OF THE GLASS ON THE DRIVER SIDE, ARCED UP AND CURVED TOWARDS THE PASSENGER SIDE OF THE CAR. NO OTHER DAMAGE WAS NOTICED INSIDE. I GOT OUT OF THE CAR AND CHECKED IT FOR ANY ADDITIONAL DAMAGE AND CHECKED THE WINDSHIELD FROM THE OUTSIDE. THERE DID NOT APPEAR TO BE ANY OTHER DAMAGE THAN THE CRACKED WINDSHIELD AND A MINISCULE LEFT PASSENGER DOOR DING. AS IF THE EDGE OF ANOTHER CAR DOOR CAME IN CONTACT WITH MY SUBARU. NO ROAD HAZARDS OR DEBRIS WAS ENCOUNTERED ON THE WAY TO OR FROM WORK. I NOTIFIED THE DEALERSHIP, HILEY SUBARU OF FORT WORTH, AND REQUESTED TO HAVE THE WINDSHIELD REPLACED DURING MY NEXT SERVICE APPOINTMENT INDICATING THIS WAS A MANUFACTURING DEFECT UNDER WARRANTY. AT THE SERVICE APPOINTMENT, THEY DECLINED TO REPLACE THE WINDSHIELD UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228764July 1, 2019
STEERING
ON FREEWAY - TRAFFIC MOVING AT ABOUT 45 MPH ON CORNER - THE CAR VEERED SHARPLY TOWARDS THE FREEWAY INSIDE WALL. NO CONTROL OF STEERING WHEN I TRIED TO GENTLY CORRECT - WHEN THE CAR FINALLY RESPONDED IT VEERED SHARPLY I TOT HE LANES TO MY RIGHT. THE STEERING WAS OUT OF MY CONTROL. I HAVE ONLY HAD THE CAR FOR A WEEK - IT IS BRAND NEW AND THE STEER ASSIST WAS ON. THE SUBARU OUTBACK 2019 STEERING WAS OUT OF MY CONTROL ON A CORNER GOING APPROX 45 MPH - DANGEROUS. THERE IS SOMETHING SERIOUSLY WRONG WITH THE STEERING. MY 1998 AND 2016 OUTBACKS DRIVE AND CORNERED EXCELLENT RLY - THE SUBARU OUTBACK 2019 HAS A SERIOUSLY DANGEROUS STEERING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228820July 1, 2019
VISIBILITY/WIPER
I PURCHASED THIS VEHICLE BRAND NEW MARCH 2019. I DEVELOPED A CRACK THAT STARTED AT THE BASE OF THE WINDSHIELD, CLOSER TO THE PASSENGER SIDE, THAT QUICKLY SPREAD THROUGHOUT THE WINDSHIELD 3 MONTHS AFTER PURCHASING AND WITH LESS THAN 6K MILES. IT APPEARED TO BE FROM A SMALL STONE CHIP. THE POINT OF IMPACT WAS VERY MINIMAL AND I HAVE HAD OTHER VEHICLES THAT HAVE HAD MUCH LARGER CHIPS THAT HAVE 'SPIDERED' BUT NEVER SPREAD AS RAPIDLY AS THIS CRACK ON MY NEW OUTBACK. I WORKED WITH MY INSURANCE TO HAVE THE WINDSHIELD REPLACED, TOTAL COST WAS OVER $800. I DROVE THE CAR 4 TIMES IN 3 DAYS AFTER GETTING IT REPLACED, ALL ON PAVED ROADS. THIS MORNING I DEVELOPED A CRACK AT THE TOP OF THE WINDSHIELD RIGHT IN THE MIDDLE THAT QUICKLY SPREAD THROUGHOUT THE WINDSHIELD AGAIN. THEIR APPEARS TO BE A SMALL SANDSTONE CHIP THAT MAY HAVE BEEN THE REASON FOR THE CRACK. I AM TAKING IT BACK TO THE PLACE THAT REPLACED IT AND HOPING IT'S COVERED UNDER THE WARRANTY OF THE RECENT REPLACEMENT. THIS ISSUE NEEDS TO BE RESOLVED BY SUBARU BECAUSE IT SOUNDS LIKE IT'S A VERY COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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