Subaru Outback Complaints (2022)

465 consumer complaints on file.

#11616439September 25, 2024
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My EyeSight device stopped working correctly when I had the interior cleaned and the front windshield was spray cleaned. "Obstacle Detected" warnings started popping up and slowing down the car. Per the dealership, this was caused by the backsplash from the cleaner and now the entire device has to be replaced at a cost of $3300. Subaru later offered to replace it for $1800. I wish I was told to only spray the cleaner on a cloth or this could happen. Now I have to replace it or it could suddenly stop the car on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615731September 21, 2024
UNKNOWN OR OTHER
I came out this morning and I have a crack in my windshield that goes from the bottom of the glass up and over to towards the driver side. There does not appear to be any visible signs of impact that caused this crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614647September 14, 2024
STRUCTURE:BODY
1. The Subaru Outback OEM windshield has cracked and had to be replaced 3 times, so we are currently on our 4th windshield in just 2 years. The car has about 50k miles on it. 2. It is difficult to see through a broken windshield and puts us and others in danger. 3. Yes, the dealer has admitted that Subaru Outback windshields crack frequently and nothing has been done about it. 4. The manufacturer has ignored the issue. 5. No warnings that the windshield would break this frequently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614024September 11, 2024
VISIBILITY/WIPER
The windshield cracked from bottom of passenger side to the center of glass for no reasons, while the car was fully stopped, without any external impact. There were no harms caused to passengers, but it is concerning because the windshield could crack anytime without external impact. This didn't get recognized by dealership as a defect, they claim it was due to external impact. Yes, dealership has inspected the vehicle. No warning lamps or messages or other symptoms of the problem prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611002August 26, 2024
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
Was just driving when I noticed my car was sounding louder than usual. Then when I stared it after running some errands it sounds like a bad engine nock. So I took it in for an oil change and they told me it was a cracked exhaust manifold. Also told me it fine to drive and shouldn’t cause further problems. Then I started to smell heavy exhaust smells inside the cab of the car. Now I have to drive it with windows down or risk passing out or dying
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610772August 26, 2024
VISIBILITY/WIPER
After doing grocery shopping, I returned to the vehicle, loaded my purchases, and upon getting into the driver's seat, noticed a large "Y" shaped crack in the windshield. The crack wasn't there when I arrived at the store. I've owned the vehicle less than a week, bought it used with less than 14K miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609365August 19, 2024
UNKNOWN OR OTHER
I live in New Jersey, I am leasing this vehicle and I have 9 more months to go for the 3 year lease to be over. I am planning to purchase the vehicle after the 3 years. On [XXX] my fiancé and I drove from New Jersey to Ohio and stood at my boyfriend's grandparent's home for 4 days. While being there we had not used the car for 2 days and it was parked at the family members drive way be we were using the grandfather's vehicle since he was showing us around. On [XXX], we were planning to go out and get some ice cream. As we walk to our car the windshield is cracked from the corner of the passenger side to almost the driver's side. We were not sure what to do, we call Subaru and the nearest Subaru was 1 1/2 away from where we were. We decided to go back home with the cracked glass and take it to a nearby dealer 9 hours away. We stood in a hotel half of the way and we didn't drive over 55 miles per hour because we were afraid to go any faster with a cracked windshield. We took our car dealer here in NJ on August 7th, they took at the vehicle, took pictures and they told us, they would probably get approval to replace it under warranty but that it would need approval. They informed us that the vehicle did not have any signs of being in an accidents or that the crack did not show any signs of the windshield being hit to by anything to cause the crack. As of now, August 19, 2024 we are still waiting for approval. I need my vehicle repaired by September, since I work as an elementary teacher. I also feel, this incidence should be placed under a recall for this vehicle. It is very dangerous and could have caused major injury or even death to ourselves. Based on research I have done this incidence has happen to many people owning the Subaru Outback. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607400August 8, 2024
AIR BAGS
When I sit in the front passenger seat, the airbag sensor icon sometimes says off and sometimes says on--even during the same trip. and even if I have not changed positions. This means I am at risk of bodily injury when the system does not recognize that I am in the seat because the airbag is not operative while I was in the seat. On 7/22/24 the Subaru technician found "no active or stored codes and "recalibrated passenger side front seat. Rechecked to verify air bag warning system is operating as designed." Nevertheless, the sensor does not always recognize that I am in the seat so I am still at risk. I am, by the way, an adult who is over 5 Ft but weighs 90 pounds. I bought the car for safety because Subaru touts safety in advertisements. I find that I am not safe because there is no airbag working much of the time. We have owned the car since mid-June 2024 and this happens multiple times in the car when I am in the passenger seat (I am adding a date for only one date below) but this happens multiple times--the majority of times I am in the passenger seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606609August 5, 2024
VISIBILITY:WINDSHIELD
The contact owns a 2022 Subaru Outback. The contact stated that the windshield had cracked after an impact. The vehicle was taken to Safelite Auto Glass, where the windshield was replaced; however, the failure recurred. The vehicle was taken to the dealer, where the windshield was inspected, and the dealer confirmed that the windshield had cracked due to an impact. The vehicle was not repaired. The vehicle was taken back to Safelite Auto Glass, and the windshield replacement was covered by the Insurance provider; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and a case was re-opened. The failure mileage was approximately 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606380August 4, 2024
UNKNOWN OR OTHER
I had my car parked at my boyfriend's grandfather house in Ohio on Sunday, August 3 and 4 without using the car for 2 days. Today Sunday, August 4 at around 5PM, my boyfriend and I went to our car, because we were planning to go out for ice cream. When we notice a long crack on our windshield. The windshield is cracked and nothing hit it, the cracked extends from the passenger side of the of the corner side all the way to almost the side of the driver side. I read that this has been a problem with many Subarus. I would not have leased this vehicle if I knew this was an issue. It should be identified as a recall. Since I am away from home (New Jersey) and far away from a Subaru dealer, I have to get this windshield repair to get back home. I am going through my insurance to repair it. Please help me in getting to know what to do to get a refund of my deductible. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604989July 28, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Several months ago Subaru updated the software in the above mentioned systems. Ever since the systems have become overly sensitive to the point of locking breaks up on the highway, at highway speed, for no obstruction. This has taken me from highway speed to a complete stop in the middle of the number 2 lane on several occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602915July 17, 2024
VISIBILITY/WIPER
I was driving to work and a car kicked up a small rock that struck the lower left portion of my windshield. There was no chip created at the time. Several minutes later, I heard an audible pop and 4 - 6 inch long crack appeared in the same area. Within minutes, the crack traveled across the windshield and extended about one foot further. Within a few days, the crack extended to the middle of the windshield and traveled upwards towards the attachment point for the rear view mirror. It's long enough now where I'm worried about it interfering with Eyesight. When I examined the area where the stone impacted, I can see several very small pits where the rock hit, but each pit is probably no larger than 1/64th of an inch in diameter. Given the behavior of the crack and reports I've heard from others, I suspect that the glass is too thin and under stress the way it's mounted to the car. This fault has been reported over and over on social media and has cost owners many thousands of dollars to correct.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602723July 16, 2024
UNKNOWN OR OTHER
A tiny crack started at the top of the window butnothing impacted. Thenit slowlyintwo weeks crackeddown quickly on the windshield of the driver from passenger side. Again no rockhit itor anything else.It appeared quickly and spread. Our extra warranty shield protection doesnt coveritbutit seems almost like a factory defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599830July 7, 2024
UNKNOWN OR OTHER
My car has defective clear coat paint. Subaru recalled some units with defective paint because it resulted in improper windshield installation but not mine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599591July 6, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
Second windshield cracked with no impact. This I’d the second time within a year that this has happened to me. Like last time the crack isn’t on the outermost layer, and if you run your finger along the crack it feels completely smooth. This is quite frankly unacceptable with how expensive these windshields are to replace.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597864July 1, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
I have replaced the windshield for a second time resulting from a (non-impact) stress fracture coming from the passenger side A Pillar. It seems to be exactly the same spot as previous. The crack is large enough to put a credit card in at the start then wanders in varying directions with a finer crack. This time an aftermarket glass was available which I was told is thicker and more durable that the OEM glass. I am told Subaru has extremely thin OEM glass which they are having industry problems with. If it has any significance there is a dent in the passenger door jam B-Pillar which was there from new and painted over. It seems to be a result of manufacturing robotics possibly. I do not know if this is a clue to two windshields stress cracking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594460June 14, 2024
VISIBILITY/WIPER
Windshield glass broke spontaneously and randomly with no impact associated with the crack. The crack extends all the way across the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593849June 12, 2024
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Went out to driveway and started car. Heard a ping. a few minutes later the windshield started to crack from drivers side bottom corner upward across the field of vision. At first it was about a foot long but spread to about 3 feet. No sign of impact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592278June 3, 2024
ENGINE
This is in response to your boilerplate letter of May 25, 2024. That correspondence stated that my 2022 Subaru Outback’s inspection of May 21, 2024, did not reveal any manufacturing defect that caused the unanticipated acceleration of my vehicle on April 26, 2024. That inspection was conducted by a third-party engineering firm. In amplification of this, the following is provided: • My vehicle on 26 April 2024, at approximately at 0845 AM experienced unanticipated acceleration, in my garage where it had been parked overnight. It was a cool morning. This occurred without any direct body movement from me, whatsoever. The fast forward motion I directly experienced in my vehicle was like if one put their gas pedal to the floor. The vehicle crashed about five feet into a garage shelf with me simultaneously providing braking. This directly caused about $3,000 worth of damage to the vehicle, and I will probably incur higher insurance cost because of this. •Environmental factors have been a contributing factor in unanticipated acceleration in the past. •Time to extract the data from the EDR in my vehicle took almost one month for SOA to complete the inspection (accident occurred on April 26 and the vehicle inspection took place on May 21). •Starlink, Subaru’s automatic collision notification system, did not activate on 26 April 2024, the day of the accident. •“As a rule of thumb, if the crash is sufficient to cause the air bags to deploy the EDR data are usually captured.” From the National Highway Transportation Safety Board’s website under, “EDR Q & A). My vehicle’s air bags did not deploy, and another key word is “usually”. •On May 16, 2024, five days before the inspection was completed on my vehicle I wrote the CEO a letter. Part of that letter is quoted, verbatim, for your review: “It is now my understanding, according to SOA, that what happened to me is referred to as unanticipated acceleration. Being a Subaru owner for over ten years, such in inc
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11591295May 29, 2024
UNKNOWN OR OTHER
On may 13, 2024 windshield on the Outback I own sustained a stress crack and the satellite and Subaru retailer confirmed it is a stress crack. Upon my research I noticed I’m not the only one there are hundreds of other people who have faced same safety problem and Subaru Customer Advocate department doesn’t do anything about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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