Subaru Outback Complaints (2019)

1,036 consumer complaints on file.

#11342887August 3, 2020
VISIBILITY/WIPER
BRAND NEW 2019 SUBARU OUTBACK WINDSHIELD MAJOR CRACKING DAMAGE FROM SMALL STONE IMPACT OR JUST A BUMP IN THE ROAD WHILE DRIVING? UNREASONABLE AND NOT RIGHT AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343079August 3, 2020
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT THE WINDSHIELD CRACKED WITHOUT IMPACT WHILE THE VEHICLE WAS PARKED. THE VEHICLE WAS TAKEN TO DEAN TEAM VOLKSWAGEN OF BALLWIN (15121 MANCHESTER RD, BALLWIN, MO 63011) WHERE IT WAS INSPECTED AND DETERMINED THAT THE WINDSHIELD NEEDED TO BE REPLACED. THE WINDSHIELD WAS REPLACED HOWEVER, 7 MONTH LATER THE FAILURE RECURRED WHILE THE VEHICLE WAS PARKED AND WITHOUT IMPACT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.*DT WINDSHIELD HAS BEEN REPLACED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343075August 3, 2020
VISIBILITY/WIPER
WHILE HEADING HOME FROM A TRIP DRIVING DOWN HIGHWAY 69 IN MICHIGAN OUR WINDSHIELD DECIDED TO START CRACKING. WE DID NOT HEAR ANY IMPACT WITH THE EXCEPTION OF THE OCCASIONAL BUG. OF COURSE TAKING IT TO THE DEALERSHIP THE IMMEDIATE RESPONSE WAS.A ROCK OR FOREIGN OBJECT HAD IMPACTED THE WINDSHIELD. WRONG. I HAVE ALWAYS FEARED WHEN GETTING HIT BY A ROCK THE WINDSHIELD WOULD CRACK. MY WIFE ACTUALLY WITNESSED THE CRACKING PROCESS THINKING AT FIRST IT WAS RAIN AGAIN HITTING THE WINDSHIELD. WITHIN 200 MILES THE CRACK ESCALATED FROM A COUPLE INCH CRACK TO ALMOST A 2 FOOT CRACK STARTING TO MAKE A U-SHAPE AROUND THE EYE-SIGHT CAMERA SYSTEM. I WOULD HATE TO THINK A BUG'S IMPACT WOULD CAUSE SUCH DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342589July 31, 2020
ELECTRICAL SYSTEM
I I HAVE A 2019 SUBARU OUTBACK LIMITED WITH APPROXIMATELY 16,700 MILES ON IT. PURCHASED IN 11/2018. WHEN I GO AND LOWER THE PASSENGER WINDOW, PUTTING IT BACK UP ON THE ONE TOUCH AUTO FUNCTION IT WILL GO TO THE TOP AND THEN BACK DOWN HALFWAY. THE PASSENGER SIDE WINDOW SWITCH BECOMES INOPERATIVE. I HAVE TO RAISE IT ON THE DRIVER'S SIDE SWITCH SLOWLY TO GET THE WINDOW CLOSED AGAIN. THIS APPEARS TO HAPPEN AFTER THE CAR IS RUNNING FOR 30 MINUTES OR MORE AND HOT OUT. THIS HAS HAPPENED ON SEVERAL OCCASIONS NOW. I HAVE AN APPOINTMENT FOR NEXT WEEK AT THE SUBARU DEALER TO LOOK AT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342320July 30, 2020
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING 35 MPH, SHE NOTICED A CRACK ON THE LOWER PASSENGER'S SIDE OF THE WINDSHIELD. THE CONTACT STATED THAT THE WINDSHIELD CRACKED WITHOUT IMPACT. THE CONTACT STATED SHE CONTINUED TO DRIVE TO HER RESIDENCE. THE CONTACT STATED A GLASS REPAIR TECHNICIAN INSPECTED THE VEHICLE AT HER RESIDENCE. THE CONTACT INFORMED SELLERS SUBARU LOCATED AT 23651 HALL RD, MACOMB, MI 48042, (586)276-7706, OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342002July 29, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V218000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE BREWSTER SUBARU LOCATED AT (1021 NY-22, BREWSTER, NY 10509) WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.*DT*JB*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341420July 25, 2020
VISIBILITY/WIPER
I WAS DRIVING ON A SIDE STREET WITH NO CARS AROUND AND MY WINDSHIELD SPONTANEOUSLY CRACKED RIGHT NEAR THE PASSENGER SIDE WIPER (BOTTOM OF THE WINDSHIELD) AND IT GREW INTO 3 LONG CRACKS THAT ARE OVER A FOOT LONG. I HONESTLY DO NOT BELIEVE A PEBBLE HIT MY WINDSHIELD BECAUSE NO CARS WERE AROUND ME. IN READING ONLINE IT SEEMS LIKE MANY OWNERS OF SUBARU OUTBACKS HAVE HIT THE EXACT SAME ISSUE WITH THEIR WINDSHIELD CRACKING IN THE EXACT SAME SPOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340933July 22, 2020
ELECTRICAL SYSTEM
CAR BATTERY DIED APPROXIMATELY 7 MONTHS AFTER RECEIPT OF THE VEHICLE. NO CAUSE OR DRAIN WAS IDENTIFIED. CAR BATTERY WAS REPLACED. THEN, SAME THING HAPPENED WITH NO APPARENT CAUSE OF BATTERY DRAIN APPROXIMATELY 8 MONTHS AFTER THE CAR BATTERY WAS REPLACED. CONCERNED THAT SOME ELECTRICAL ISSUE IS CAUSING UNEXPECTED BATTERY DRAIN AFFECTING THE BATTERY'S LIFE AND THAT THIS IS RECURRING AND UNDIAGNOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340309July 20, 2020
FUEL SYSTEM, GASOLINE, ENGINE
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING WITH THE ACCELERATOR PEDAL DEPRESSED. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO SERRA SUBARU OF TRAVERS CITY LOCATED AT 1747 S. GARFIELD AVE, TRAVERSE CITY, MI 49686. THE CAUSE OF THE FAILURE WAS FAULTY FUEL PUMP COMPONENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,925.*DT*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339830July 16, 2020
ELECTRICAL SYSTEM
WITH 8400 MILES AND 13 MONTHS OLD BATTERY HAD TO BE REPLACED. 6 DAYS LATER THE CAR BATTERY WAS DEAD AND NEEDED JUMP START. TOOK IT TO DEALER NEXT DAY AND THEY COULD FIND NO PROBLEM OR REASON WHY THIS HAPPENED. NO EXPLANATION. BOTH TIMES VEHICLE WAS PARKED. SECOND TIME THIS HAPPENED I HAD STARTED THE CAR JUST 20 MINUTES PRIOR TO BATTERY BEING COMPLETELY DEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339551July 15, 2020
UNKNOWN OR OTHER
I AM SUBMITTING A FORMAL COMPLAINT REGARDING THE SUBARU WINDSHIELD CLASS ACTION LAWSUIT. I AM THE FLEET MANAGER OF A LARGE COMPANY. WE RECENTLY PURCHASED ABOUT 30 2019-2020 SUBARU VEHICLES INCLUDING THE OUTBACK, FORESTER AND LEGACY. APPROXIMATELY, 1/3 OF THEM EXPERIENCED A RANDOM WINDSHIELD BREAK. ALL OF THEM HAVE BEEN REPLACED. 3 OF THOSE REPLACED, CRACKED AGAIN. I'VE RECEIVED NO ASSISTANCE FROM SUBARU AND MY DRIVERS RECEIVE NO WARRANTY ASSISTANCE FROM THE DEALERSHIPS. I'D LIKE TO SPEAK TO SOMEONE TO ADD MY COMPLAINT TO THE GROWING LIST OF OTHER COMPLAINTS. I UNDERSTAND THE LAWSUIT COULD TAKE SOME TIME BEFORE A FINAL DECISION, I WANT TO MAKE SURE OUR VEHICLES ARE INCLUDED. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339405July 14, 2020
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT UPON TURNING ON HER WINDSHIELD WIPERS, THE CONTACT HEARD AN ABNORMAL CRACKING SOUND COMING FROM THE VEHICLE. THE CONTACT EXITED THE VEHICLE AND NOTICED THAT A CRACK HAD FORMED ON THE DRIVER'S SIDE OF THE WINDSHIELD. THE CRACK INITIALLY STARTED AS A VERTICAL CRACK ALONG THE DRIVER'S SIDE WINDSHIELD AND OVER TIME SPREAD HORIZONTALLY ACROSS THE ENTIRE WINDSHIELD. THE CONTACT TOOK THE VEHICLE TO GROOVE SUBARU (5300 S BROADWAY, ENGLEWOOD, CO 80113) WHERE SHE WAS REFERRED TO A WINDSHIELD REPAIR SHOP. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THERE WAS A CLASS ACTION LAWSUIT IN PROGRESS DUE TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339407July 14, 2020
ELECTRICAL SYSTEM
THE ELECTRICAL SYSTEM DRAINS THE BATTERY CAUSING THE VEHICLE NOT TO START. HAS HAPPENED REPEATEDLY, EVEN AFTER BATTERY WAS REPLACED BY DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339053July 13, 2020
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE FRONT WINDSHIELD CRACKED TWICE WITHOUT WARNING OR IMPACT. THE FRONT WINDOW ALSO CRACKED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,300. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339158July 13, 2020
VISIBILITY/WIPER
SPONTANEOUS CRACKS APPEARED ON MY 2019 SUBARU OUTBACK WITH 10104 MILES. NO IMPACTS HAVE OCCURRED TO VEHICLE OR WINDSHIELD. VEHICLE WAS PARKED WHEN CRACKS DISCOVERED. VEHICLE IS PARKED OUTSIDE IN THE DRIVEWAY AND HAS BEEN DRIVEN VERY LOW MILES SINCE THE COVID-19 OUTBREAK. THE FIRST CRACK RUNS HORIZONTAL AND POSITIONED ABOUT HALF WAY UP WINDSHIELD AND A LITTLE LEFT OF CENTER (TOWARDS DRIVER'S SIDE). THE SECOND CRACK IS A CRESCENT SHAPED CRACK APPROXIMATELY 4 INCHES BELOW THE HORIZONTAL CRACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338331July 9, 2020
FUEL/PROPULSION SYSTEM
MY OUTBACK HAD FUEL PUMP FAILURE AND STALLED ON HIGHWAY RAMP ON JULY 5, 2020 AFTER SUBARU DEALERSHIP REPLACED FUEL PUMP ON JULY 1, 2020 PER SAFETY RECALL WRD-20. ON JULY 1, 2020, I HAD MY 18,000 MILES SERVICE AND SAFETY RECALL WRD-20 (FUEL-PUMP) DONE AT SUBARU DEALERSHIP. PICKED UP THE CAR AND DROVE IT HOME. ON JULY 5, I DROVE FROM PLEASANT HILL TO SAN FRANCISCO AND THE CAR STALLED ON HIGHWAY 101 AT OFF RAMP. I CANNOT RESTART THE CAR AND THERE WAS HEAVY SMELL OF GASOLINE COMING INSIDE THE CAR. I CANNOT PUSH IT TO THE SIDE SINCE THE DRIVING WHEEL IS VERY HARD TO MOVE AND THE CAR STALLED IN THE MIDDLE LANE OF THREE LANES HIGHWAY RAMP. I HAD TO WAIT FOR TOW TRUCK TO COME TO GET OFF THE HIGHWAY AND IT WAS TOWED BACK TO MY HOME SINCE THE DEALERSHIP SERVICE SHOP IS CLOSED ON SUNDAY. AFTER THE TOW TRUCK DROPPED OFF MY CAR, I WAS TRYING TO START THE CAR AND FOUND OUT GASOLINE IS LEAKING/POURING FROM BOTTOM OF MY CAR AND STILL CANNOT START. I HAVE ATTACHED TWO PICTURES TO SHOW THE GASOLINE LEAKING/POURING CONDITION. I WENT ONLINE AND FOUND I AM NOT THE ONLY CASE THAT FUEL PUMP FAILED AGAIN AFTER RECALL WRD-20 FUEL PUMP REPLACEMENT. THIS IS NOT SAFE FOR DRIVERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338379July 9, 2020
FUEL/PROPULSION SYSTEM
MY 2019 SUBARU OUTBACK HAD A FUEL PUMP RECALL, AND THE DEALERSHIP DID THE RECALL. I DROVE THE CAR FOR 15 MILES, PARKED IT ON A CITY STREET, AND WHEN I RETURNED BACK AFTER AN HOUR TO START THE CAR, IT DID NOT START. THE WHOLE INTERIOR STARTED SMELLING LIKE GASOLINE. WHEN I EXITED THE CAR, I NOTICED GASOLINE LEAKING FROM THE PASSENGER SIDE OF THE CAR, AND ALL OVER THE CITY STREET. I THINK THE NEW FUEL PUMP THEY ARE INSTALLING ARE DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338158July 8, 2020
ELECTRICAL SYSTEM
WE STARTED HAVING BATTERY ISSUES IN APRIL 2020. I USE THE OUTBACK FOR WORK MONDAY THROUGH FRIDAY, AND I BEGAN TO NOTICE A WEAK BATTERY AFTER THE WEEKEND. I LET IT SIT FOR THREE DAYS, AND WHEN I TRIED TO START IT, IT WAS DEAD. I PUT A CHARGER ON THE BATTERY, STARTED RIGHT UP THE NEXT DAY. I TOOK IT TO WORK AND LATER THAT DAY, ATE LUNCH IN THE CAR. AFTER LISTENING TO THE RADIO FOR ABOUT 30 MINUTES, I STARTED THE CAR TO RUN THE AC. IT HAD TROUBLE STARTING, BUT I MANAGED TO START IT AND LET IT RUN FOR ABOUT 15 MINUTES. IT WAS STILL A LITTLE SLUGGISH STARTING AFTER WORK, SO I LEFT IT HOME AND TOOK A DIFFERENT CAR THE NEXT DAY. AFTER TAKING A DIFFERENT VEHICLE TO WORK, I TRIED TO START IT AGAIN, AND AGAIN IT WAS DEAD. SUBARU ROADSIDE ASSISTANCE WOULD ONLY PAY FOR A TOW FOR A CERTAIN NUMBER OF MILES TO THE DEALERSHIP; IT WOULD HAVE COST ME OVER $100 TO TOW IT BACK TO THE DEALER. I PUT A NEW BATTERY ON IT IN MAY, AND SO FAR HAVE NOT HAD ANYMORE ISSUES WITH IT STARTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337626July 6, 2020
VISIBILITY/WIPER
MY WIFE AND I DRIVING HOME EASTBOUND HIGHWAY 50 AND NOTICED SMALL CRACK IN WINDSHIELD GLASS UNDER WINDSHIELD WIPER. NEVER HEARD OR SAW ANYTHING HIT WINDSHIELD AND THERE WERE NO OTHER VEHICLES IN FRONT OR BEHIND US. I HAVE OWNED MANY VEHICLES AND THE WINDSHIELD USUALLY WILL GET A SMALL DING WHEN HIT HARD BY ROCK OR PEBBLE BUT WILL NOT CRACK. THIS CRACK STARTED AT BOTTOM ON WINDSHIELD UNDERNEATH THE WIPER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337670July 6, 2020
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT AFTER ENTERING THE VEHICLE, IT WAS DISCOVERED THAT THE FRONT WINDSHIELD WAS CRACKED. THE CRACK WAS LOCATED ON THE DRIVER'S SIDE FRONT WINDSHIELD AND HAD EXTENDED APPROXIMATELY 30 INCHES. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE CONTACT INDICATED THAT NO OBJECT HAD IMPACTED THE WINDSHIELD. LITHIA SUBARU OF FRESNO LOCATED AT 5200 NORTH BLACKSTONE AVE FRESNO, CA 93710 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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