Subaru Outback Complaints (2019)

1,036 consumer complaints on file.

#11353416September 6, 2020
VISIBILITY/WIPER
THE FRONT WINDSHIELD SPONTANEOUSLY DEVELOPED A LARGE CRACK, NECESSITATING A REPLACEMENT OF THE FRONT WINDSHIELD. THE PROBLEM WAS FIRST NOTICED WHEN THE VEHICLE WAS IN MOTION ON THE HIGHWAY, BUT SINCE THE CRACK WAS ON THE LOWER PART OF THE WINDSHIELD, IT IS POSSIBLE THAT THE CRACK OCCURRED WHEN THE CAR WAS STATIONARY AND IT JUST WASN'T NOTICED UNTIL THE CAR WAS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352770September 2, 2020
VISIBILITY/WIPER
WINDSHIELD SPONTANEOUSLY CRACKED. MID WAY UP ON THE PASSENGER SIDE, JUST LIKE HALF THE OUTBACK'S I SEE ON THE ROAD. 2014 AND FORWARD MODEL YEARS PITCHED THE WINDSHIELDS AT A LOWER ANGLE, MAKING THE WINDSHIELD OPENING IN THE BODY LARGER AND MORE SUSCEPTIBLE TO FLEX WHEN THE FRAME RACKS GOING OVER BUMPS. (MAYBE THE SEALANT IS TOO RIGID.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352570September 1, 2020
VISIBILITY/WIPER, UNKNOWN OR OTHER
THE CAR WAS PURCHASED CERTIFIED PRE OWNED WITH LESS THAN 20000 MILES. AFTER I GOT MY FIRST CAR WASH NOTICED THOUSANDS OF PIT IN THE WINDOW. THEY HAD IT SUPER COVERED WITH A COMPOUND THE WASH TOOK OFF. NOW FOR NO REASON A HUGE CRAKE WENT THROUGH THE WINDSHIELD! WARRANTY OF COURSE WON'T COVER IT. WHAM!!! $$1000 REPAIR! I HAVE HAD CAR LESS THEN THREE MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351116August 25, 2020
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE LOWER PASSENGER SIDE OF THE WINDSHIELD BEGAN TO CRANK WITHOUT ANY IMPACT. THE CONTACT CONTINUED TO DRIVE TO HIS RESIDENCE. THE CONTACT CALLED LOCAL DEALER ROYAL MOORE SUBARU LOCATED AT 1326 SE ENTERPRISE CIR, HILLSBORO, OR 97123, (503) 640-5660, AND MADE THEM AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 2,510.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351152August 25, 2020
UNKNOWN OR OTHER
DRIVING DOWN THE INTERSTATE AND MY SUNROOF EXPLODES. THERE WERE NO CARS AROUND. NO INDICATION OF SOMETHING HITTING IT, ESPECIALLY CONSIDERING I HAD A LARGE CARGO ROOF BOX COVERING THE WINDSHIELD. IF SOMETHING DID HIT IT, IT WOULD HAVE BEEN AN IMPOSSIBLE ANGLE TO CLEAR THE ROOFBOX BUT ALSO NOT MAKE ANY OTHER MARKS ON MY CAR? I HAVE HAD THE CAR FOR TWO WEEKS. THANKFULLY HAD THE SUNSHADE CLOSED BECAUSE IF NOT, GLASS WOULD HAVE EXPLODED INTO THE CAR AND ONTO ME DRIVING AS WELL. NOW THE GLASS WAS SPEWED OVER THE INTERSTATE AND I HAVE AN OBVIOUS UNLOCKED ENTRY POINT INTO MY CAR. WHEN IT EXPLODED, IT SOUNDED LIKE A SHOTGUN BLAST. I THOUGHT I WAS BEING SHOT AT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350982August 24, 2020
UNKNOWN OR OTHER
WE BOUGHT OUR 2019 SUBARU OUTBACK IN MAY, 2019. BEFORE WE HAD 1000 MILES, A ROCK HIT THE WINDSHIELD AND CRACKED IT. FIRST REPLACEMENT/RECALIBRATION. THE VEHICLE WAS SITTING IN THE GARAGE IN FEBRUARY 2020 WHEN I NOTICED A CRACK ACROSS THE WINDSHIELD. A SECOND REPLACEMENT/RECALIBRATION. THIS MORNING (8/24/2020) WHEN I GOT IN MY CAR IN THE PARKING LOT TO RETURN HOME FROM MD VA I NOTICED MY THIRD CRACKED WINDSHIELD. I WILL BE REPLACING IT SOON. I HAVE COMPREHENSIVE COVERAGE THROUGH GEICO, SO I HAVE NO OUT-OF-POCKET EXPENSES, BUT I BELIEVE THAT SOMETHING MUST BE LACKING IN THE DESIGN OR QUALITY OF THE WINDSHIELD TO HAVE IT CRACK THREE TIMES IN 15 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350743August 22, 2020
UNKNOWN OR OTHER
FRONT WINDSHIELD IS CRACKED IN SAME LOCATION, TWO SEPARATE EVENTS, OVER A PERIOD OF 4 WEEKS. EACH TIME THE CRACK APPEARS TO ORIGINATE IN THE TOP CENTER OF THE WINDSHIELD AND THEN THE CRACK MIGRATES TO THE CENTER OF THE WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350680August 21, 2020
VISIBILITY/WIPER
I HAD MY WINDSHIELD REPLACED IN MARCH 2019. GOT A ROCK CHIP IN THE REPLACED WINDSHIELD FIXED UNDER THE WARRANTY PROGRAM THROUGH SUBARU. THREE DAYS LATER I COME OUT AND THE FIXED CHIP SPREAD A FOOT ACROSS MY WINDSHIELD AND IS RAPIDLY GROWING. SUBARU IS NOT TAKING OWNERSHIP OF WEAK/FAULTY GLASS AND THE FRAME THAT THE WINDSHIELD IS INSTALLED INTO. I HAVE HAD TWO OTHER VEHICLES FOR OVER TEN YEARS THAT NEVER HAD A CRACKED WINDSHIELD, LET ALONE A ROCK CHIP THAT VIOLENTLY SPREADS. I DID NOT PURCHASE A NEW VEHICLE TO SPEND $1000+ ON A REPLACEMENT EVERY YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350695August 21, 2020
ELECTRICAL SYSTEM
THE BATTERY DIES CONSTANTLY. I'VE HAD IT FOR JUST OVER A YEAR AND THE BATTERY HAS FAILED 4 TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350267August 19, 2020
VISIBILITY/WIPER
CRACKED WINDSHIELD STARTING AT THE DRIVER'S SIDE EDGE AND CONTINUING OVER 50% OF THE WINDSHIELD HORIZONTALLY. VEHICLE WAS PARKED IN THE DRIVEWAY DURING THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350037August 18, 2020
ELECTRICAL SYSTEM
WHILE CAMPING IN A SEMI-REMOTE LOCATION, OUR BATTERY DIED, REQUIRING A LENGTHY PROCESS TO GET A JUMP START. THE ONLY DRAW ON THE BATTERY HAD BEEN MODERATE USE OF THE LJFTGATE THE EVENING BEFORE. ADDITIONAL EXPENSES INVOLVED A HOTEL STAY AND PURCHASE OF A JUMP BATTERY FOR PEACE OF MIND FOR THE REST OF OUR TRIP. WE DID HAVE TO USE THE JUMP BATTERY DURING THE NEXT COUPLE DAYS TO BE ABLE TO START THE CAR IN THE MORNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349803August 17, 2020
ELECTRICAL SYSTEM
THE VEHICLE WILL NOT START IT WAS PARKED OVERNIGHT IN MY GARAGE AND WAS NOT DRIVEN FOR PAST 48 HOURS. 2ND TME THIS HAS HAPPENED. DEALERSHIP SAYS COULD NOT DETECT ANY PROBLEM FIRST TIME I BROUGHT IT IN TO THEM. THE LIGHTS ON THE CAR DO NOT WORK EITHER. NOTHING WORKS ON CAR TODAY. CAR HAS 13, 000 MILES ON IT AND IT IS A 2019 OUTBACK. VEHICLE IS STATIONARY PARKED IN MY GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349707August 16, 2020
UNKNOWN OR OTHER
MY WINDSHIELD HAVE BEEN REPLACE 3 TIMES IN THE LAST 8 MONTHS DO TO STRESS CRACKS HENDERSON GLASS IS NOT GOING TO REPLACE THEM AGAIN THEY ARE SAYING THAT IS A MANUFACTURING ISSUE. PLEASE HELP THIS CANT BE HAPPENING I ALREADY PAY $600 FOR IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348699August 11, 2020
VISIBILITY/WIPER
CONSTANT SMELL WHEN USING WINDSHIELD WIPERS (FRONT) AND WASHING FLUID. HAVE BROUGHT IT TO THE DEALER SEVERAL TIMES THEY ASSURE ME IT IS NORMAL. I HAVE NEVER HAD A CAR WITH THIS ISSUE. I BELIEVE THERE IS A LEAK SOMEWHERE THAT IS CAUSING THIS ISSUE AND IT MAY BE A DESIGN FLAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344037August 8, 2020
VISIBILITY/WIPER
2 CRACKS IN THE FRONT WINDSHEILD APPEARED ON BOTH SIDES OF THE REAR VIEW MIRROR. DID NOT NOTICE ANY CHIPS BEFORE THE CRACKS STARTED. THE CAR ONLY HAS 10000 MILES ON IT AND THERE ARE 2 SEPARATE CRACKS. THE CAR WAS PARKED IN THE GARAGE WHEN THE CRACKS APPEARED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344121August 8, 2020
VISIBILITY/WIPER
THE WINDSHIELD RANDOMLY CRACKED AFTER SPRAYING THE WINDSHIELD WASHER FLUID ON IT. THE CRACK CONTINUED TO GROW BIGGER THROUGHOUT A COUPLE DAYS AND REACHED A LENGTH OVER 1 FOOT BY THE SECOND DAY. THE VEHICLE WAS STATIONARY WHEN IT WAS SPRAYED WITH THE WINDSHIELD WIPER FLUID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343629August 6, 2020
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE CONTACT HEARD AN ABNORMAL SOUND. THE CONTACT STATED THAT THE WINDSHIELD CRACKED AND EXPANDED ACROSS THE WINDSHIELD WITHOUT IMPACT. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD CONTACTED HER INSURANCE COMPANY WHO AUTHORIZED THE REPLACEMENT OF THE WINDSHIELD FOR THE SECOND TIME. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343636August 6, 2020
FUEL/PROPULSION SYSTEM
I HAVE BEEN UNABLE TO SAFELY DRIVE MY 2019 SUBARU OUTBACK SINCE JUNE OF 2020. I RECEIVED AN OFFICIAL SAFETY RECALL NOTICE IN THE MAIL FROM SUBARU. THE NOTICE STATED THAT THE VEHICLE WAS AT RISK FOR A CRASH IF NOT REPAIRED. SEVERAL WEEKS AGO I CONTACTED SUBARU OF EL PASO WHERE I PURCHASED THE VEHICLE, AS INSTRUCTED IN THE RECALL NOTICE, TO SCHEDULE AND COMPLETE THE SAFETY REPAIR. I WAS INFORMED AT THAT TIME THAT THE REQUIRED PARTS WERE NOT AVAILABLE. THE SUBARU AGENT WAS UNABLE TO LET ME KNOW WHEN THE PARTS WOULD BECOME AVAILABLE. I HAVE RECEIVED NO FOLLOW-UP FROM SUBARU SINCE THAT TIME. THE REPAIR HAS NOT BEEN COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343385August 5, 2020
STRUCTURE:BODY
THE FIRST WINDSHIELD FROM MANUFACTURER WAS REPLACED BECAUSE OF A CHIP WHICH DEVELOPED INTO A FOOT OF CRACK OVERNIGHT. WITHIN A WEEK, THE CRACKS WENT IN DIFFERENT DIRECTIONS. EVEN THE CAR WAS STATIONED FOR DAYS (QUARANTINE), THE CRACKS WERE STILL DEVELOPING. THE WINDSHIELD WAS REPLACED AND INSTALLED A NEW ONE BY SUBARU ON JULY 16TH. IT WAS CHIPPED A WEEK LATER DRIVING UNDER 45 MPH. AGAIN, THE CHIP BECAME A 5-INCH CURVY CRACK OVERNIGHT. THE NEXT DAY, THE NEW CRACK DEVELOPED AND DIFFERENT CRACKS APPEARED WITHIN 3 DAYS. THE SLIGHTEST IMPACT WITH ANY OBJECT CAUSES THE WINDSHIELD TO CRACK EASILY AND IMMEDIATELY. IT HAS BECOME A SEVERE SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343356August 4, 2020
AIR BAGS, STRUCTURE:BODY, SEATS
MY DAUGHTER WAS DRIVING WITH MY GRANDDAUGHTER AND WAS HIT FROM THE REAR, TOTALING MY 2019 SUBARU OUTBACK. BOTH MY DAUGHTER AND GRANDDAUGHTER REPORTED HITTING THE DASHBOARD OR THE WINDSHIELD. NONE OF THE AIRBAGS DEPLOYED AND THE DRIVER'S HEADREST ENDED UP ON THE DRIVER'S LAP. AT THE TIME OF THE ACCIDENT, THE FRONT AUTO WAS ABOUT TO START FORWARD OR HAD STARTED FORWARD WHEN THE SIGNAL LIGHT HAD JUST TURNED GREEN.. THE POLICE REPORT IS ATTACHED, WITH A LETTER FROM THE MERIDIAN, IDAHO POLICE DEPARTMENT. MY CONCERNS ARE 1) SHOULD THE AIRBAGS HAVE DEPLOYED AND 2) SHOULD THE DRIVER'S HEADREST HAVE DETACHED FROM THE SEAT? IF THE DRIVER'S CONTACT INFO IS NEEDED, PLEASE LET ME KNOW.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

← Back to Subaru Outback