Subaru Outback Complaints (2007)

130 consumer complaints on file.

#10953903February 10, 2017
ENGINE
I JUST BOUGHT A 2007 SUBARU OUTBACK FROM A CERTIFIED SUBARU DEALER (STOHLMAN SUBARU IN VA), IT HAD 65000 MILES ON IT, I DID ALL THE MAINTENANCE AND MINOR REPAIRS ON IT. I PAID $12,000 FOR THE VEHICLE. ON 2/5/2017, THE CHECK ENGINE LIGHT STARTED FLASHING SO I PULLED THE VEHICLE OVER AND HAD IT TOWED TO A SERVICE STATION. APPARENTLY, THE VEHICLE WAS OUT OF OIL DESPITE THAT IT WASN'T DUE FOR ANOTHER OIL CHANGE IN 1500 MILES AND WE HAD CHECKED THE OIL A WEEK BEFORE AND IT WAS FULL. THE ENGINE HAS SIEZED UP AND REQUIRED A NEW ENGINE. NO OIL INDICATOR LIGHT HAD COME ON, NO SMOKING OR OVERHEATING, AND FROM THE SERVICE STATION, NO LEAKS ON THE VEHICLE. I THEN HAD IT TOWED TO ANOTHER SUBARU SPECIALIST SERVICE STATION IN FREDERICK, MD AND AGAIN WAS TOLD THE VEHICLE NEEDED A NEW ENGINE. OWNED THE CAR LESS THAN A YEAR, NO LEAKS, NO INDICATOR OF LOW OIL, THE OIL JUST DISAPPEARED? THE AUTO MECHANICS ARE DUMBFOUNDED AT WHAT CAUSED THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938703December 30, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 SUBARU OUTBACK. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V323000 (AIR BAGS) WAS RECEIVED IN DECEMBER OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937240December 23, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V323000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928601November 29, 2016
AIR BAGS
AIRBAG LIGHT ON. DIAGNOSED AS CODE 26. DEALER RECOMMENDED REPLACING OVERHEAD CONSOLE DUE TO FAULTY LED LIGHT FOR PASSENGER AIRBAG INDICATOR. ESTIMATED $300 PART. ENDED UP FINDING A CRACKED SOLDER JOINT AND RESOLDERING. PREMATURE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928163November 27, 2016
AIR BAGS
TAKATA RECALL; I RECEIVED A LETTER FROM SUBARU IN FEBRUARY 2016 STATING THAT MY FRONT SEAT PASSENGER IS IN DANGER OF DEATH FROM THIS RECALL. IT HAS BEEN 10 MONTHS SINCE RECEIVING THIS LETTER AND I HAVE NOT BEEN CONTACTED AS TO HOW TO RESOLVE THIS ISSUE. IT IS UNACCEPTABLE THAT I CANNOT USE MY VEHICLE TO TRANSPORT PASSENGERS IN THE FRONT SEAT. WHY AREN'T THESE ISSUES GETTING FIXED OR AT LEAST SCHEDULED TO BE FIXED? RECALL WAS INITIATED IN DECEMBER 2015 - ONE YEAR AGO! PASSENGER CAN DIE FROM THIS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914593October 12, 2016
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
2007 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO SERVICE DEPARTMENT REFUSES TO REPAIR/REPLACE VEHICLE RADIO. *SMD THE CONSUMER WAS INFORMED IT WOULD COST $1,00 TO REPLACE THE RADIO. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911390October 3, 2016
AIR BAGS
TAKATA RECALL. I BOUGHT THE CAR USED FROM EMPIRE NISSAN IN LAKEWOOD, COLORADO IN JUNE 2016. I FOUND OUT LATER IT HAD AN OPEN AIRBAG RECALL. EMPIRE REFUSED TO FIX IT. I'VE BEEN WAITING SINCE JUNE 2016 TO HAVE AUTO NATION SUBARU WEST, A SUBARU DEALERSHIP IN GOLDEN, COLORADO TO ORDER PARTS AND GET THE CAR IN TO HAVE THE AIRBAG REPAIRED. WHEN I CALLED THEM, THEY PUT ME ON SOME INFORMAL LIST AND SAID THEY WOULD GET BACK TO ME WHEN THE PARTS CAME IN. I'VE BEEN WITHOUT A CAR THAT CAN HOLD 4 PASSENGERS SINCE BUYING THE SUBARU. 4 MONTHS SEEMS LIKE TOO LONG TO REPAIR A RECALLED AIRBAG. THE SUBARU REPAIR RATES FOR THIS RECALL ARE A DISMAL AT 22%. SUBARU, AND THE DEALERSHIPS NEED TO DO MORE TO SUPPORT THE SAFETY OF THEIR CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910826September 30, 2016
AIR BAGS
TAKATA RECALL - NOTIFIED IN FEB 2016, IT'S NOW LAST DAY OF SEP 2016, AND ALL I HAVE IS THE INITIAL LETTER, NO FOLLOW-UP, NO ESTIMATE OF WHEN THIS WILL GET FIXED. I CAN'T USE THE FRONT PASSENGER SEAT OF THIS VEHICLE, A GREAT INCONVENIENCE. WHEN IS THIS GOING TO GET FIXED???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905682September 12, 2016
AIR BAGS
TAKATA RECALL HAVE FOLLOWED UP WITH MANUFACTURER 3 TIMES AND ALL I HAVE BEEN TOLD IS THE LOCAL DEALER HAS ORDERED THE PART . . .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899532August 30, 2016
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 75 MPH, THE CHECK ENGINE AND CRUISE CONTROL DEACTIVATION SENSORS ILLUMINATED BEFORE THE SPEED SUDDENLY DECELERATED TO APPROXIMATELY 20 MPH. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. AFTER THE VEHICLE WAS TURNED OFF AND ON, IT OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897338August 20, 2016
AIR BAGS
TAKATA RECALL: I WAS NOTIFIED IN FEBRUARY THAT IT NEEDS TO BE LOOKED AT BUT THERE WAS A SHORTAGE OF PARTS. I HAVE NOT YET BEEN NOTIFIED TO HAVE CAR LOOKED AT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894189August 8, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2007 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V323000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893484August 5, 2016
AIR BAGS
I RECEIVED A NOTICE OF SAFETY RECALL FOR THE AIRBAG IN MY 2007 SUBARU OUTBACK DATED FEBRUARY 2016. THE NOTICE SAID THERE WAS A PARTS SHORTAGE AND SUBARU WOULD CONTACT MY WHEN PARTS BECAME AVAILABLE BUT NOBODY SHOULD RIDE IN THE FRONT PASSENGER SEAT UNTIL THE AIRBAG IS REPLACED. TIRED OF WAITING I CALLED THE SUBARU DEALER TODAY AND THEY SAID I NEED TO ORDER THE PART, WHICH WOULD TAKE 4 MONTHS, BEFORE IT CAN BE FIXED. THIS TIMELINE IS NOT REASONABLE GIVEN THAT I HAD ALREADY WAITED 6 MONTHS AND ASSUMED THAT SURELY THE SUPPLY SHORTAGE WOULD BE REMEDIED BY NOW. IT IS ALSO UNREASONABLE TO EXPECT THAT NOBODY RIDE IN THE PASSENGER SEAT OF A CAR PURCHASED FOR A FAMILY. IT SEEMS SUBARU SLOW RESPONSE IS PUTTING MY FAMILY AT RISK. I WILL NOT PURCHASE ANOTHER SUBARU IF THIS IS HOW SUBARU TREAT RECALLS. I ALSO EXPECT OUR GOVERNMENT SAFETY COMMISSIONS TO DO A BETTER JOB HOLDING CAR COMPANIES ACCOUNTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883582July 8, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
THIS IS MY SECOND COMPLAINT TO BE FILED. THIS HAS BEEN AN ONGOING PROBLEM SINCE 2013. MY 2007 SUBARU OUTBACK LOSES VEHICLE POWER AS THE ACCELERATOR STOPS RESPONDING. THE CRUISE CONTROL, TRACTION, AND CHECK ENGINE LIGHTS ALL BECOME ILLUMINATED OR FLASHING. THIS IS ESPECIALLY COMMON UPON RESTARTING THE CAR AFTER A SHORT DRIVE, COMING TO A STOP, OR AFTER 5-10 MINUTES FROM A COLD START. RESTARTING THE VEHICLE UNTIL THE VEHICLE WILL NOT RESTART AND THEN RESTARTING ONCE MORE RESETS THE ISSUE FOR APPROXIMATELY 24 HOURS. CLEANING THE CONNECTOR PLUG TO THE ACCELERATOR TEMPORARILY RESOLVES THE ISSUE ANYWHERE FORM 6 MONTHS TO ONE WEEK. SUBARU HAS BEEN CONTACTED AND ISSUED A GENERIC RESPONSE MOSTLY DEALING WITH AIR BAG SAFETY CONCERNS. THIS IS A VERY HAZARDOUS DEFAULT IN THE VEHICLE WHICH IS BEING IGNORED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874197June 14, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2007 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V323000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870590May 24, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2007 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V323000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862048April 28, 2016
AIR BAGS
TAKATA RECALL -- WHEN WILL PARTS BE AVAILABLE TO FIX MY CAR'S FAULTY, RECALLED AIRBAG? THIS IS CREATING A GREAT DEAL OF STRESS, INCONVENIENCE, AND HAZARD FOR MY FAMILY. A REASONABLE AMOUNT OF TIME HAS PASSED AND TAKATA HAS NOT RECTIFIED THIS SITUATION. MILLIONS OF PEOPLE ARE ON THE ROADS WITH DEADLY AIRBAGS. HOW WILL THIS NOT BE PERCEIVED AS A REGULATORY FAILURE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861325April 25, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2007 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V323000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT WAS ADDED TO A WAITING LIST OF THREE HUNDRED PEOPLE. THE DEALER STATED THAT FIVE REMEDY PARTS WERE RECEIVED EVERY TWO WEEKS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855474April 14, 2016
AIR BAGS
TAKATA RECALL. I RECEIVED THE RECALL NOTICE FROM SUBARU OF AMERICA ABOUT 2 MONTHS AGO. NOTICE SAID THAT PARTS WERE IN SHORT SUPPLY, BUT THEY WOULD CONTACT ME. I WAITED TWO MONTHS. HEARD NOTHING. CALLED FITZGERALD SUBARU, ROCKVILLE, MD. DEALER ON APRIL 14, 2016. SERVICE DEPT. SAYS THAT THERE IS A FURTHER APPROXIMATELY THREE MONTH WAIT. WHAT IS THE POINT OF A RECALL IF YOU CAN'T FIX THE PROBLEM WITHIN 5 MONTHS? WHAT ARE YOU DOING TO KEEP SUBARU'S FEET TO THE FIRE? THEY ARE EFFECTIVELY FAILING TO COMPLY WITH YOUR RECALL ORDER. MAYBE A $1 MILLION FINE PER DAY WOULD GET THEM MOVING?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854901April 11, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2007 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V323000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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