Subaru Outback Complaints (2019)

1,036 consumer complaints on file.

#11426069July 23, 2021
UNKNOWN OR OTHER
The windshield all of the sudden cracked. There was no impact, nothing hit the window, it just suddenly cracked and keeps getting larger. Started on the very edge of the window on the passenger side and Crack is now grown to the middle of the windshield
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425921July 22, 2021
ELECTRICAL SYSTEM
My 2019 Outback has had 2 incidents where the battery was dead without an explanation. There are 24000 miles on it. The most recent incident occurred less than a week after the dealer serviced the vehicle. The service included a battery test and I was told it tested good. The car was parked in my home garage, and from all indications, no lights were left on, doors/tailgates open etc. This was confirmed when the Subaru STARLINK roadside assistance provider came to jump the vehicle. Immediately after the vehicle was started, I took it to the dealer and requested a battery check. They showed the battery was good but deeply discharged, so left it on a charger for over an hour while I waited. In speaking to the service representative at the Subaru dealer, I was told that on new cars, alternators no longer charge a battery, but simply maintain the existing charge level. They claimed that a light or something of that nature was left on, a door left open, etc. I am certain this was not the case, as I keep all interior light switches in the off position, and once the vehicle was charged, no lights were on. Also, no doors were open or ajar when this happened. I requested they check the electrical system to diagnose the cause of the battery drain, but they explained this would not be covered under warranty since the battery had tested ok. The dealer recommended that I keep a trickle charger on it when parked at home to prevent recurrences. I don’t feel this is an acceptable solution for a vehicle that is merely two years old with minimal miles and fully under warranty. While I was inconvenienced by this and had to arrange a ride to an appointment as a result, it did not create an immediate safety issue (this time). A similar set of circumstances occurred in late March of 2021 when I was out of town visiting a family member. At that time, I also was not able to determine a cause. Since that was the first occurrence, it didn’t create the same level of concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425609July 20, 2021
ELECTRICAL SYSTEM
Had to charge battery 3 times in order to start the vehicle. Took to dealer and they put in a new battery at no charge. Concerned the battery will need to be replaced in the future. Appears to be an electrical drain especially using the tailgate. Dealer said they did a hard reset whatever that means.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425344July 18, 2021
VISIBILITY/WIPER
Front windshield cracked overnight while in garage. No visible impact on windshield. Subaru service manager said there was an impact after he pushed his pin into crack. Still no impact. I previously attempted to send you a photo but it failed. Send me an email address and I will resend it direct, rather than keep rewriting this missive. The windshield is thin and appears defective and dangerous to driver and passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425378July 18, 2021
VEHICLE SPEED CONTROL
I experienced sudden and unintended acceleration as I sat outside my garage idling with my foot on the brake waiting for the garage door to open. My car accelerated forward through my garage door and into the garage. It swept aside a refrigerator, freezer and a 700 pound safe that was bolted to the concrete floor. It finally stopped upon pushing several things against one of the I beams that hold the steel building up. The car also tore out the I beam support the side of the garage door upon entering. The tires continued to rotate until I turned off the engine.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11424984July 15, 2021
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2019 Subaru Outback. The contact stated while driving 35 mph, the vehicle failed to perform as designed. The contact was able to move the vehicle onto the road shoulder. The contact stated that there was no warning light illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the fuel pump failed and needed to be replaced. The vehicle was repaired. The manufacturer was contacted. The contact was informed that the Vin was not included in NHTSA campaign number: 20V218000 (Fuel System, Gasoline). The failure mileage was 9,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425046July 15, 2021
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Driving down a smooth road with no vehicles in front of me on July 13, 2021. Windshield spontaneously cracked at the base in the center. Not a rock chip. Crack spread up 6 inches, left another 6 inches within the 15 minutes it took to drive home. Cracks in the windshield have continued to spread in the days following. Vehicle has total 25,300 miles on odometer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424550July 13, 2021
ELECTRICAL SYSTEM
Bought with 11,258 mi. Battery already replaced, receipt in glove compartment. Hard to start, keeping on battery charger now when parked in garage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424588July 13, 2021
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
Unknown... My battery has need a jump several time without any electricals left on. The dealer did check it out and found nothing wrong. I also have lights that go on intermittently n the dash saying that certain things are not working. ie front crash detection, blind spot warning and lane departure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423663July 6, 2021
ELECTRICAL SYSTEM
Battery failed at 2 years and 30000 miles. No notification. Leaving me and my dog in a parking lot for 2 hours in 94 degree heat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423448July 5, 2021
UNKNOWN OR OTHER
UNKNOWN Three times in five months when the car has been running and then turned off it won't start again for 15-30 minutes. Everything regarding the engine is locked. Can't even put in neutral to move vehicle if in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423480July 5, 2021
VISIBILITY/WIPER
2019 Subaru Outback the mileage running 22k has cracked the windshield, there's no mark rock chips. Just I found the cracked window while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423209July 2, 2021
VISIBILITY:WINDSHIELD
The contact owns a 2019 Subaru Outback. The contact stated that while driving approximately 65 mph, the front windshield cracked when a stone hit the upper right corner of the windshield. There were no reported injuries. The vehicle was taken to the local dealer and diagnosed that the windshield needed to be replaced. The vehicle was not repaired. Additionally, the contact was provided a 2021 Subaru Outback loaner and while driving, the windshield cracked when a stone struck the front windshield. The manufacturer was not notified of the failure. The failure mileage was approximately 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423233July 2, 2021
VISIBILITY/WIPER
Windshield spontaneously fractures from drivers side edge in the shape of a curly bracket. First windshield was replaced Nov 2019 due to stone facture - legit breakage. Second windshield March 2020 suddenly cracked from drivers side midway up the window from drivers edge across drivers view while sitting still on a freeway in rush hour as the temperature changed (micro storm in Phoenix) a loud bang and the windshield split from the drivers edge across. Third time July 2021 sitting in the garage window spontaneously cracked over night from same area driver side midway up forming the same partial bracket like shape. Crack also appears to be the same height up from the bottom of the windshield. Never had so many broken windshields on one vehicle in my 35 years of driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422918June 30, 2021
ELECTRICAL SYSTEM
Battery will not hold a charge even after replaced 3 times by the factory
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422878June 29, 2021
VISIBILITY/WIPER
We have had to replace 2 windshields on our vehicle and 1 on a loaner while ours was in shop for window replacement. Also while our car was in shop having 2nd windshield replaced, they had to delay giving us our car back stating the windshield shattered while being installed. That is 4 windshields in 30,000 miles. The smallest ding in these windshields cause an immediate crack from side to side obscuring visibility making them dangerous to drive. On these cracks you can see the windshields are incredibly thin. There is clearly an issue with how these are made and immediate safety hazard. I also believed the cost of these replacements should be made clear to consumers at purchase due to the extremely high cost associated with replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422125June 24, 2021
VISIBILITY:WINDSHIELD
The contact owns a 2019 Subaru Outback. The contact stated after exiting a car wash drive-thru, while drying the windshield he noticed and small 1-inch crack located on the lower driver side. The contact stated while driving 30 mph, the windshield crack started to expand across the center of the windshield. The contact took the vehicle to the local dealer where it was diagnosed with needing the windshield to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422135June 24, 2021
VISIBILITY:WINDSHIELD
The contact owns a 2019 Subaru Outback. The contact stated that the windshield abruptly fractured. The contact stated the windshield fractured on the driver’s side 1 to 2 inches and the fractured expanded to the entire windshield. The contact stated that an object did not hit the windshield The vehicle was taken to the dealer, the dealer information was not available however, they replaced the windshield. The manufacturer was not contacted. The failure mileage was 26,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421807June 22, 2021
VISIBILITY/WIPER
Windshield cracked after small rock hit it. This should not have caused any damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421666June 21, 2021
ELECTRICAL SYSTEM
Battery failed prematurely. Vehicle purchased in December 2018. Battery totally failed in February 2021 with only 22,576 miles on car. Battery charged at repair shop. Battery failed again and was replaced on March 15, 2021. Battery failed again on April 29, 2021. Subaru of Oregon in Medford service representative replaced the battery again. He said the battery put in on March 15 was faulty. Had that battery tested at independent repair shop. The tests showed nothing was wrong with the previous battery. On June 15 had to recharge the battery again. Concerned about being stranded due to battery failure. The Outback must have an electrical issue that is draining the battery (per class action law suit Amy Burd, et al, v. Subaru of America Case No 1:20-cv-03095, US District Court, District of New Jersey) Subaru of Medford denies problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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