Subaru Outback Complaints (2022)

465 consumer complaints on file.

#11464268May 11, 2022
VISIBILITY/WIPER
On a hot day, 90F my window cracked after i turned on the AC unit. Next day it cracked even further.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463837May 9, 2022
VISIBILITY/WIPER
No impact event. Entered car in the morning and noticed a 1-2" horizontal crack in windshield, with no sign of impact. Over a few days, that 1-2" crack became a 3-foot monster. Of course, Subaru claims it was due to impact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463390May 4, 2022
VISIBILITY/WIPER
I woke up one morning to find a foot long crack in my windshield that appears to have originated from the passenger edge. I see no visible impact point and there was no sound of anything impacting the windshield. After a few minutes of driving, the crack grew to cut into the path of eyesight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463119May 2, 2022
VISIBILITY/WIPER
A small rock at relatively low speeds (35mph) hit the windshield and caused a small chip that within a minute formed into close to a dozen foot long cracks compromising my view. I have experienced rock chips many times but I have never had one that spread so quickly or caused this much damage from such a relatively small impact. I believe that Subaru has a faulty windshield design or is using material that is not durable enough for it's intended use. Questioning other Subaru owners and the dealership collision shop this seems to be a very common occurrence and that these windshields are prone to cracks and failures. It appears newer model Subaru Outbacks are being shipped windshields that inferior at best or extremely dangerous at worst.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463078May 2, 2022
UNKNOWN OR OTHER
Car windshield developed 15 in crack overnight,parked in the garage...I think the windshield is part of vehicle integrity...dealer said a stone must have caused the crack....nothing hit the windshield as far as I'm concerned..I would have heard somthing....vehicle had approx 600 miles on it...had to claim the cracked windshield with my insurance company...My insurance should not have had to cover this....subaru has defective windshields and has for years...DO SOMETHING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462664April 28, 2022
VISIBILITY/WIPER
Windshield developed 12 inch crescent shaped crack overnight while parked under a clear sky.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462006April 25, 2022
VISIBILITY/WIPER
Driving on the highway when the windshield suddenly cracked on the passenger's side, lower half of the windshield. The initial crack was at least 3 inches long immediately. There was/is no obvious sign of impact. The windshield has since continued to crack. It is now approximately 2 feet long. It does not appear to be the result of an impact, just rather a random crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461917April 23, 2022
VISIBILITY/WIPER
I have had my car exactly a week. I have 200 miles on it and the windshield cracked for no known reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461803April 22, 2022
VISIBILITY/WIPER
Windshield cracked with very little sign of impact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461753April 22, 2022
VISIBILITY/WIPER
Driving down the road for work, coworker noticed i had a crack in my windshield. At no time did there ever seem to be a strike to the windshield that would cause it to crack. Now a few days later this crack has grown to the length of roughly 16". The windshield seems to be very thin and brittle, which seems unsafe. They are also very expensive to fix, due to the safety system installed in the car, which seems counterintuitive since the windshields break so easy, which then causes the safety system to not work correctly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461693April 21, 2022
VISIBILITY/WIPER
I bought Subaru Outback Jan 2022 brand new. Also, I bought the extended warranty. Last April 18,2022 while I was driving along the parkway I heard a sound hitting my windshield and all of a sudden I saw a cracked on the windshield, about 7inches long. Looking at the windshield, It does not look like a large object hit my windshield. You could tell it's just a small object. I can assume its a small stone. I discovered later on about the lawsuit/complains about Subaru's problems with cracked prone windshield. Subaru dealer did not disclose anything about this problem when I was buying this car otherwise I will not buy this car. I called the dealer and they want ~$1100 for repair. This windshield is defective, poor quality and dangerous! I hope you will investigate this matter seriously. Thanks!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460970April 15, 2022
UNKNOWN OR OTHER
6 month old car with 8000 miles windshield cracked from right passenger side top down and across middle, approximately 18” long crack now with no sign of and damage or impact to the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460712April 14, 2022
VISIBILITY/WIPER
A large crack spontaneously formed on the front windshield, starting from the left wiper motor to the middle -- right in the driver's field-of-view. The crack appeared on a day when my car was not driven for several days prior to the crack forming and security cameras showed no foul play by pedestrians. The crack has since spread into a "spider-like" crack once it reached the center of the windshield. The morphology of this crack appears to be from manufacturing defects and not from a rock chip or property damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460661April 13, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2022 Subaru Outback. The contact stated that after parking the vehicle overnight, the next morning it was discovered that the front windshield had developed a ten-inch-long crack. The contact indicated that no object had struck the windshield to cause the windshield to crack. The local dealer was notified of the failure but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 6,500. THE CONSUMER STATED THAT THE VEHICLE REPAIRED UNDER WARRANTY AND THE CONSUMER WOULD LIKE TO WITHDRAW THE COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460527April 12, 2022
VISIBILITY/WIPER
Two days after purchasing my 2022 Subaru Outback, the windshield cracked after a tractor trailer kicked up a small pebble on the interstate. The crack spread half way across the windshield within a few days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460450April 11, 2022
UNKNOWN OR OTHER
The windshield cracked 1 week after purchasing the vehicle. This glass is too fragile.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460431April 11, 2022
VISIBILITY/WIPER
Windshield cracked while parked overnight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460254April 9, 2022
VISIBILITY/WIPER
Front windshield crack, around 10-15 inches of length, located at passenger area. Inspection is not necessary since the glass has been replaced, though pictures of glass crack on first appearance has been provided for reference. It is a safety risk due to obstruction of driver’s visibility also the possibility of glass crack expansion or shutter. The incident has been reported to the dealership and 3rd party insurance. There were no symptoms or warning of the problem prior to failure. There are no visible spots or impact area that proves the damage was caused by a rock chip or any other objects hitting the glass that may have caused the crack. April 1 evening, car was checked after parking to garage and prior to entering the house and there was no cracks or any damage. Next day, April 2 morning the crack has appeared and upon checking there was no impact points or spots. From the time of first appearance until the day of it getting fixed the crack has gotten bigger adding 6-8 inches more, while the car has not been driven since the crack appearance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460228April 9, 2022
VISIBILITY/WIPER
The windshield cracked 8+ inches due to a small rock that wouldn’t have cracked most other vehicle’s windshields. This happened the day after I bought it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459625April 4, 2022
VISIBILITY/WIPER
Windshield cracked on its own from bottom half edge on passengers side and approximately 14” long. Was in the driveway at my child’s daycare, went up to the door, and in that time, the windshield spontaneously cracked. Daycare checked cameras and no branch or object struck the windshield. The crack is in my line of sight part of the time, is extremely noticeable, and at times is an obstruction of view. Also, if something were to actually impact the windshield, I wouldn’t have much for protection but clearly the windshield was not much for protection to begin with. Dealership says it must’ve been a chip but i had just washed my car including the windows and I notice everything and document everything since this is my first purchase of a brand new car. There was no visible chip. I don’t go off-roading or anything of the sort. I 100% believe this is a defect that has been ongoing for Subaru. Dealer gave me a business card to a repair place. Contacted Subaru and they give me a $500 certificate to use towards a windshield replacement at a dealership BUT the dealership will not replace the windshield, most likely because this has been an ongoing issue with Subaru and if the new windshield is not installed by a Subaru dealer, it’s not covered under warranty. So, essentially I got a useless gift certificate. There should have been some sort of disclosure or better yet, some accountability for the poor quality and safety hazard the windshield presents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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