Subaru Outback Complaints (2021)

296 consumer complaints on file.

#11425744July 21, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
Automatic braking system activated abruptly and forcefully when a vehicle in the adjacent lane slowed down to make a turn. This has occurred numerous time both on the highway and in city driving. I have called Subaru to report the issue. They did not recommend taking it to a service center, although I plan to. The car otherwise has shown no warning of automatic braking malfunction prior to or after the incidents. However the automatic braking system has continued to malfunction. I now deactivate the automatic braking every time I start the car to avoid further incidents. Potentially related to the automatic braking malfunction, the car regularly alerts me to keep my eyes on the road while I have my eyes on the road. Common situations when this happens include when I scan an intersection on approach for potential hazards (e.g., pedestrians, people running red lights, etc.), fixing my glasses or hat while continuing to look straight ahead, and simply scratching my face all trigger the warning. Occasionally, the warning is activated for seemingly no reason. At best, it’s a nuisance; at worst it’s a distraction and a liability. I now deactivate this feature when I start my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425481July 19, 2021
VISIBILITY/WIPER
The windshield cracked shortly after purchase. We had the windshield replaced and within 4 months the windshield is now chipped in three places. This is a safety issue because a cracked windshield impairs visibility while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425476July 19, 2021
ELECTRICAL SYSTEM
I purchased this vehicle in May 2021 and since then have had four incidents where the battery was not able to start the vehicle. The first two incidents were when I was camping, so there was some heavy, battery only electrical system use, e.g. opening/closing the hatchback, turning on lights, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425275July 17, 2021
UNKNOWN OR OTHER
My 2021 Outback windshield just cracked. My 2020 Outback did the same thing. Apparently three class action lawsuits are not enough for them to fix the windshield problem. $1200 to fix, on a brand new car. looks like the St. Louis Arch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424705July 13, 2021
VISIBILITY/WIPER
Windshield spontaneously cracked where the mirror was atached to the glass. There is a concave indentation where the mirror was attached and we found the mirror hanging by a wire and small glass pieces on the dash. Temps were in the low 90s. No one has modified or put any unusual pressure on the mirror, no decorations were attached. The outside of the glass has no chips or cracks anywhere in the glass which was confirmed by the local Safelite dealer. This vehicle was purchased new on May 7, 2021. Location of incident was Temecula, CA. I asked the local dealer to repair under warranty and was told that there is no manufacturer warranty on glass. Obviously having your windshield spontaneously crack and the rearview mirror falling off would be a distraction at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424070July 9, 2021
ELECTRICAL SYSTEM
We bought this car new about 3 weeks ago and tried to drive it this morning to find it completely dead. It was last driven about 60 hours ago. It has just over 1,000 miles on it. There was no warning lamp that came on when we last drove the car. I was able to jump the car and have it on a trickle charger now but this is completely unacceptable for a brand new vehicle. I've reached out to the dealer but have not heard back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423764July 7, 2021
VISIBILITY/WIPER
Windshield cracked on the bottom left of driver's side and continued up and across. There was no point of impact. Getting gas and got back in the car and the crack had formed. Crack grew by 3" just sitting in the driveway. Brand new car with approximately 1400 miles on it when it happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423173July 1, 2021
VISIBILITY/WIPER
Car was parked outside. We returned to vehicle and noticed that front windshield had large crack beginning in bottom right and was 2-3 feet in length. The crack grew overnight. This was in a place of business and we do not suspect vandalism. It was a hot day (over 90-degrees with humidity). The air conditioner had been running inside the vehicle. Vehicle has less than 6,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422814June 29, 2021
VISIBILITY:WINDSHIELD
The contact owns a 2021 Subaru Outback. The contact stated while driving 75 mph, a small rock struck the windshield and made a small mark at the bottom of the passenger’s side windshield. The contact continued driving and the crack started to expand across the windshield. The contact stated that the next morning the crack was approximately 3 feet in length. The vehicle was taken to a window shop and the front windshield was replaced. The contact stated that on June 25, 2021 while driving 20 mph, the windshield cracked. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421814June 22, 2021
VISIBILITY/WIPER
While driving down the highway, a small object (based on sound) struck the windshield and caused a small chip. Approximately one minute later, the chip splintered into a four way crack, with two legs showing over 12 inches of crack. Over the next few hours, the cracks grew by over 6 inches. After 3 days the cracks have grown vertically to the edges, and horizontally to 3/4 of the windshield, with additional cracks spidering from original chip. The cracks continue to grow daily. Due to the specialized windshield, immediate replacement is not possible. Chip repair was never available due to immediate spidering of windshield. I am replacing the windshield next week (earliest appointment available).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421481June 19, 2021
STEERING, SERVICE BRAKES, VEHICLE SPEED CONTROL
While moving forward slowly with foot lightly on the brakes and pulling into a parking space at local shopping center the car accelerated and the steering wheel turned to the right. The result of the cars actions made the car jump the curb, drive across the sidewalk and then across small hedges in the landscaped area. Car finally came to a stop about 20 feet later, with me pushing hard on the brake, just prior to entering parking lot roadway cross traffic. There was no alarm, warning or any other indication from any of the safety systems. As far as the automobile was concerned, nothing wrong had happened. Luckily there were no other vehicles or pedestrians on sidewalk or in the landscaped area between the parking space and roadway. There was no vehicle damage as the shrubs were all fairly short and the car simply drove over them. My husband disabled the lane departure system and I continue to operate the car. Based on all the previous incidents reported on this site, my husband indicates that Subaru will blame operator error. I have a perfect driving record and this incident was not caused by me incorrectly stepping on the gas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421283June 17, 2021
VISIBILITY/WIPER
Driving down the highway on 6/10/21 my windshield popped and cracked on its own at the center bottom and then proceeded to crack up and over in the driver's line of sight within 24 hours. My crack is consistent with service bulletin #12-192-15R/ a lawsuit for previous year models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421260June 17, 2021
VISIBILITY/WIPER
* The windshield cracked while driving. To the best of my knowledge, nothing hit the windshield, it just cracked. I have not yet repaired it but am getting estimates. * Cracked windshields are a safety issue * UNKNOWN * No * No
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420661June 12, 2021
ELECTRICAL SYSTEM
My Subaru battery was completely dead after only having it for 3 months and 700 miles on odometer. I was left stranded due to not being able to start vehicle. Vehicle was towed to dealer. Dealer took 2 day to diagnose that the battery was bad and they replaced battery. Dealer claims the passenger map light was left on. This light was not left on unless the tow truck driver left the light on. It was night time when the vehicle was towed and when the vehicle was jump started the light was not on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420329June 9, 2021
VISIBILITY:WINDSHIELD
The contact owns a 2021 Subaru Outback. The contact noticed that there was a crack in the middle of the windshield going upward. The contact mentioned that the vehicle was parked at home when the failure occurred. The vehicle was taken to the dealer where they informed the contact that a stone had struck the windshield. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 150.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419812June 6, 2021
UNKNOWN OR OTHER
I believe the computer system malfunctions. It is available for inspection upon request. The first problem noticed was the automatic door locking system. Since this is keyless entry, putting your hand in the driver's door handle unlocks the driver's door with accompanying 2 beeps (setting I have chosen). But intermittently my passenger door also unlocks when my passenger puts their hand in their door handle(adds either 1 or 2 beeps to my 2 beeps). Dealer could not duplicate. They assumed I had it set wrong. Dealer confirmed setting was set to driver's door only. I have it set to driver's door only for anti carjacking. I also had an incident when starting the car that only the driver's front speaker was on and it was a HORRIBLE loud tinny, staticy sound. I turned my radio on and off repeatedly. Cleared to normal after 1 mile of driving. Sometimes several of my Apps are greyed out when starting the car. After 5 minutes of travel they will usually become active. I had one episode of the digital and analog speedometers not matching. The analog was 5 over the digital. When stopped at a light my analog was at 5 mph. Most of the time my analog is 1 sometimes 2 miles more than digital. Also, normal operation is that music continues to play until the driver's door is opened. Twice I have had music turn off when ignition is turned off. It has been to the dealer once, but they didn't find anything. These problems started after a month of ownership. It currently has 2600 miles after 6 months of ownership. I drive 3 miles round trip to work, with occassional trips across the state to see family. It is unknown how many different ways the safety of the driver and occupants could be affected with a malfunctioning computer system. When will it do something unexpected that has serious consequences? The dealer is completely unconcerned which does anger me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419325June 2, 2021
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2021 Subaru Outback. The contact stated that the battery had fully drained and was recharged two times. There was no warning light illuminated. The third time the vehicle was towed to an unknown mechanic and was diagnosed with needing the battery to be replaced. The vehicle was repaired. Subaru was informed of the failure. The failure mileage was approximately 832.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418973May 29, 2021
UNKNOWN OR OTHER
The front windshield is easily chipped or cracked. A rock hit it, and by the next morning it had starburst across the windshield. We replaced the windshield and two weeks later a second rock chipped it in the same spot. A couple weeks later a third rock chipped it above an inch above the last chip.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416772May 16, 2021
VISIBILITY/WIPER
LARGE CRACK FORMED IN WINDSHIELD AFTER PARKING ON AN OUTDOOR LOT ON A SUNNY DAY AND USING A SUNSHADE FOR THE FIRST TIME IN THE CAR. PARKED FOR ABOUT 5 HOURS AND RETURNED TO THE CRACK. THERE WERE NO CRACKS OR DINGS PRIOR TO PARKING, AND NO TRAUMA TO ANY OTHER PART OF THE CAR BODY OR GLASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415593May 7, 2021
VISIBILITY/WIPER
WINDSHIELD CRACK WITHOUT ANY WARNING OR OBVIOUS IMPACT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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