Subaru Legacy Service Bulletins (2019)
430 manufacturer communications on file.
- December 20, 2019•Document ID: 10169848Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- 15-234-18R
- Date Added:
- January 7, 2020
- Manufacturer:
- SUBARU
SummaryThis bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.
Associated Products (8)Associated Documents - December 13, 2019•Document ID: 10169878Service Bulletin/Repair InstructionsSTRUCTURE
- Mfr Comm. #:
- WUH-93R
- Date Added:
- January 7, 2020
- Manufacturer:
- SUBARU
SummarySubaru of America, Inc. (Subaru) is recalling certain 2019 model year Legacy and Outback vehicles, due to a potential spot weld issue on the duct located below the cowl panel. A total of 2,107 U.S. vehicles will be affected by this recall, 81 of which are retailed units.
Associated Products (2)Associated Documents - December 2, 2019•Document ID: 10169824Service Bulletin/Repair InstructionsLATCHES/LOCKS/LINKAGES; ELECTRICAL SYSTEM
- Mfr Comm. #:
- 07-162-19
- Date Added:
- January 7, 2020
- Manufacturer:
- SUBARU
SummaryThis bulletin announces availability of reprogramming files to optimize the Body Integrated Unit (BIU) operation of the automatic door lock (auto-lock / unlock) feature. Currently, when the vehicle is locked by the auto-lock feature, if any door other than the driverâs door is unlocked manually before the driverâs door is unlocked, the auto-unlock operation is cancelled. The new logic keeps the auto-unlock operation from being cancelled regardless of which door is opened first.
Associated Products (7)Associated Documents - November 18, 2019•Document ID: 10168571Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- 15-231-18R
- Date Added:
- December 3, 2019
- Manufacturer:
- SUBARU
SummaryThis bulletin provides troubleshooting steps to use when diagnosing specific and general audio/sound related concerns. Please start by completing the Harman Investigation Guide-Questionnaire as it gathers important details which will assist you with this diagnosis and is required should the condition not be resolved by this troubleshooting. Once the questionnaire is completed, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning to understand the flow for the listed concerns.
Associated Products (20)2020 Subaru Ascent2020 Subaru BRZ2020 Subaru Crosstrek2020 Subaru Forester2020 Subaru Impreza2020 Subaru WRX2019 Subaru Ascent2019 Subaru BRZ2019 Subaru Crosstrek2019 Subaru Forester2019 Subaru Impreza2019 Subaru Legacy2019 Subaru Outback2019 Subaru WRX2018 Subaru BRZ2018 Subaru Crosstrek2018 Subaru Impreza2018 Subaru Legacy2018 Subaru Outback2017 Subaru ImprezaAssociated Documents - November 18, 2019•Document ID: 10168567Service Bulletin/Repair InstructionsEQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM
- Mfr Comm. #:
- 15-228-18R
- Date Added:
- December 3, 2019
- Manufacturer:
- SUBARU
SummaryThis bulletin provides troubleshooting steps to follow when diagnosing a customer concern of the display screen being either frozen (unresponsive) or black (blank). Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the concern you have is not listed, check the Service Manual âInfotainment (Diagnostics) > Diagnostics with Phenomenaâ section as a starting point.
Associated Products (16)Associated Documents - November 18, 2019•Document ID: 10168565Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM; EQUIPMENT
- Mfr Comm. #:
- 15-227-18R
- Date Added:
- December 3, 2019
- Manufacturer:
- SUBARU
SummaryThis bulletin provides troubleshooting steps to follow when diagnosing customer concerns of the Navigation systemâs functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern.
Associated Products (20)2020 Subaru Ascent2020 Subaru BRZ2020 Subaru Crosstrek2020 Subaru Forester2020 Subaru Impreza2020 Subaru WRX2019 Subaru Ascent2019 Subaru BRZ2019 Subaru Crosstrek2019 Subaru Forester2019 Subaru Impreza2019 Subaru Legacy2019 Subaru Outback2019 Subaru WRX2018 Subaru BRZ2018 Subaru Crosstrek2018 Subaru Impreza2018 Subaru Legacy2018 Subaru Outback2017 Subaru ImprezaAssociated Documents - November 18, 2019•Document ID: 10168560Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM
- Mfr Comm. #:
- 15-221-18R
- Date Added:
- December 2, 2019
- Manufacturer:
- SUBARU
SummaryThis bulletin provides helpful information about operating conditions observed in the field for Technicians to use when diagnosing customer concerns which may arise while operating Harman Gen 3.0 and 3.1 Navigation and Display Audio systems. We will continue to add to this bulletin as more information becomes available.
Associated Products (20)2020 Subaru Ascent2020 Subaru BRZ2020 Subaru Crosstrek2020 Subaru Forester2020 Subaru Impreza2020 Subaru WRX2019 Subaru Ascent2019 Subaru BRZ2019 Subaru Crosstrek2019 Subaru Forester2019 Subaru Impreza2019 Subaru Legacy2019 Subaru Outback2019 Subaru WRX2018 Subaru BRZ2018 Subaru Crosstrek2018 Subaru Impreza2018 Subaru Legacy2018 Subaru Outback2017 Subaru ImprezaAssociated Documents - November 15, 2019•Document ID: 10168627Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- 15-229-18R
- Date Added:
- December 2, 2019
- Manufacturer:
- SUBARU
SummaryThis bulletin provides troubleshooting steps to follow when diagnosing clock-related customer concerns. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the concern you have is not listed, check the Service Manual âInfotainment (Diagnostics) - Diagnostics with Phenomenaâ section as a starting point.
Associated Products (20)2020 Subaru Ascent2020 Subaru BRZ2020 Subaru Crosstrek2020 Subaru Forester2020 Subaru Impreza2020 Subaru WRX2019 Subaru Ascent2019 Subaru BRZ2019 Subaru Crosstrek2019 Subaru Forester2019 Subaru Impreza2019 Subaru Legacy2019 Subaru Outback2019 Subaru WRX2018 Subaru BRZ2018 Subaru Crosstrek2018 Subaru Impreza2018 Subaru Legacy2018 Subaru Outback2017 Subaru ImprezaAssociated Documents - November 15, 2019•Document ID: 10168573Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Mfr Comm. #:
- 15-220-18R
- Date Added:
- December 3, 2019
- Manufacturer:
- SUBARU
SummaryThis bulletin provides troubleshooting steps to use when diagnosing concerns of the Apple CarPlay and / or Android Auto feature not connecting or launching properly when a compatible device is connected to the head unit.
Associated Products (20)2020 Subaru Ascent2020 Subaru BRZ2020 Subaru Crosstrek2020 Subaru Forester2020 Subaru Impreza2020 Subaru WRX2019 Subaru Ascent2019 Subaru BRZ2019 Subaru Crosstrek2019 Subaru Forester2019 Subaru Impreza2019 Subaru Legacy2019 Subaru Outback2019 Subaru WRX2018 Subaru BRZ2018 Subaru Crosstrek2018 Subaru Impreza2018 Subaru Legacy2018 Subaru Outback2017 Subaru ImprezaAssociated Documents - November 15, 2019•Document ID: 10168569Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- 15-230-18R
- Date Added:
- December 3, 2019
- Manufacturer:
- SUBARU
SummaryThis bulletin provides troubleshooting steps to follow when diagnosing customer concerns involving Bluetooth (BT) functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. Please apply the information captured in the checklist to the Harman Investigation Guide Questionnaire. If the concern you have is not listed, check the Service Manual âInfotainment (Diagnostics) - Diagnostics with Phenomenaâ section as a starting point.
Associated Products (20)2020 Subaru Ascent2020 Subaru BRZ2020 Subaru Crosstrek2020 Subaru Forester2020 Subaru Impreza2020 Subaru WRX2019 Subaru Ascent2019 Subaru BRZ2019 Subaru Crosstrek2019 Subaru Forester2019 Subaru Impreza2019 Subaru Legacy2019 Subaru Outback2019 Subaru WRX2018 Subaru BRZ2018 Subaru Crosstrek2018 Subaru Impreza2018 Subaru Legacy2018 Subaru Outback2017 Subaru ImprezaAssociated Documents - November 15, 2019•Document ID: 10168566Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- 15-247-19R
- Date Added:
- December 3, 2019
- Manufacturer:
- SUBARU
SummaryThis Service Information Bulletin announces availability of a map update which includes new software to address a route searching error. A âRoute Calculation Unsuccessfulâ message may be displayed when the selected route crosses state borders (e.g. Route 53 which crosses between Alabama and Tennessee).
Associated Products (14)Associated Documents - November 15, 2019•Document ID: 10168563Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- 15-226-18R
- Date Added:
- December 3, 2019
- Manufacturer:
- SUBARU
SummaryThis bulletin provides troubleshooting steps to follow when diagnosing customer concerns regarding USB functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern.
Associated Products (20)2020 Subaru Ascent2020 Subaru BRZ2020 Subaru Crosstrek2020 Subaru Forester2020 Subaru Impreza2020 Subaru WRX2019 Subaru Ascent2019 Subaru BRZ2019 Subaru Crosstrek2019 Subaru Forester2019 Subaru Impreza2019 Subaru Legacy2019 Subaru Outback2019 Subaru WRX2018 Subaru BRZ2018 Subaru Crosstrek2018 Subaru Impreza2018 Subaru Legacy2018 Subaru Outback2017 Subaru ImprezaAssociated Documents - November 11, 2019•Document ID: 10168622Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT
- Mfr Comm. #:
- 15-256-19
- Date Added:
- December 2, 2019
- Manufacturer:
- SUBARU
SummaryThis bulletin provides information on a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.1 Audio and Navigation head units (H/U) utilized in the models as listed above.
Associated Products (8)Associated Documents - November 8, 2019•Document ID: 10168610Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- 15-255-19
- Date Added:
- December 2, 2019
- Manufacturer:
- SUBARU
Summary"On December 14th, 2018, the first TomTom map update for Gen 3.1 Harman navigation equipped vehicles was made available. While the map update process is user-friendly, we ask that retailers assist customers with the map update procedure when requested as a courtesy, an opportunity to build retailer loyalty, enhance customer satisfaction and in keeping with the Love Promise. Retailers may also want to install this map update on any certified pre-owned or pre-owned vehicles in their inventory on their own. The site (dealer.subaru-maps.com) which is unique for retailers, is not the same as what customers will be accessing at home. If Service, Sales, and/or Parts Managers do not have a login, create an account from this page. There may be a short delay while retailer approval is pending."
Associated Products (8)Associated Documents - November 8, 2019•Document ID: 10168600Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); ELECTRICAL SYSTEM
- Mfr Comm. #:
- 15-236-18R
- Date Added:
- December 2, 2019
- Manufacturer:
- SUBARU
SummaryThe following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.
Associated Products (14)Associated Documents - October 18, 2019•Document ID: 10166913Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- 15-253-19
- Date Added:
- November 1, 2019
- Manufacturer:
- SUBARU
SummaryThis Service Information Bulletin provides the answer to potential inquiries regarding the STARLINK app being unable to play music files stored on a customerâs Android® phone / device through the head units (H/U) used in the applicable models listed above. This information is applicable ONLY to Android devices operating with Operating System (OS) version 10. IOS (AppleTM) devices are not affected.
Associated Products (36)2020 Subaru Ascent2020 Subaru BRZ2020 Subaru Crosstrek2020 Subaru Forester2020 Subaru Impreza2020 Subaru WRX2019 Subaru Ascent2019 Subaru BRZ2019 Subaru Crosstrek2019 Subaru Forester2019 Subaru Impreza2019 Subaru Legacy2019 Subaru Outback2019 Subaru WRX2018 Subaru BRZ2018 Subaru Crosstrek2018 Subaru Forester2018 Subaru Impreza2018 Subaru Legacy2018 Subaru Outback+ 16 moreAssociated Documents - October 11, 2019•Document ID: 10166902Service Bulletin/Repair InstructionsPOWER TRAIN
- Mfr Comm. #:
- 09-70-19
- Date Added:
- November 1, 2019
- Manufacturer:
- SUBARU
SummaryThis Service Information Bulletin outlines design changes made to the coolant hoses for the CVT fluid cooler and the spring-type clamps used to secure them.
Associated Products (12)Associated Documents - October 2, 2019•Document ID: 10166885Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- 15-247-19
- Date Added:
- October 31, 2019
- Manufacturer:
- SUBARU
SummaryThis Service Information Bulletin announces availability of a map update which includes new software to address a route searching error. A âRoute Calculation Unsuccessfulâ message may be displayed when the selected route crosses state borders (e.g. Route 53 which crosses between Alabama and Tennessee).
Associated Products (8)Associated Documents - September 26, 2019•Document ID: 10165497Service Bulletin/Repair InstructionsPOWER TRAIN
- Mfr Comm. #:
- 16-103-16R
- Date Added:
- October 1, 2019
- Manufacturer:
- SUBARU
SummaryThis bulletin has been developed in response to a small number of customer concerns regarding fluid seepage found coming from the CVT assembly. Investigation has identified likely sources of the seepage to be the sealant used on the CVTâs oil pump chain cover and the input shaft oil seal. The repair involves chain cover removal, a thorough cleaning and inspection of the sealing surfaces followed by re-sealing the cover and replacement of the input shaft oil seal with the new, redesigned type.
Associated Products (48)2020 Subaru Ascent2019 Subaru Ascent2019 Subaru Crosstrek2019 Subaru Forester2019 Subaru Impreza2019 Subaru Legacy2019 Subaru Outback2019 Subaru WRX2018 Subaru Crosstrek2018 Subaru Forester2018 Subaru Impreza2018 Subaru Legacy2018 Subaru Outback2018 Subaru WRX2017 Subaru Crosstrek2017 Subaru Forester2017 Subaru Impreza2017 Subaru Legacy2017 Subaru Outback2017 Subaru WRX+ 28 moreAssociated Documents - September 11, 2019•Document ID: 10165501Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM
- Mfr Comm. #:
- 15-240-19R
- Date Added:
- October 1, 2019
- Manufacturer:
- SUBARU
SummaryThis bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing the following customer concerns: Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob Symptom 2: Audio volume increases to maximum intermittently without turning the knob Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers Symptom 4: Loss of audio output after turning the head unit off and back on again in a short amount of time Symptom 5: Audio volume is temporarily louder than expected after ending a Bluetooth call while using navigation guidance Symptom 6: No response from the volume control knob.
Associated Products (11)Associated Documents