Subaru Impreza Complaints (2018)

152 consumer complaints on file.

#11503123January 23, 2023
EXTERIOR LIGHTING
headlights on #22V624000 Recall WRG22. My headlights never illuminated the road properly since new. Mentioned it several times to dealership on service visits and they stated they are all the same. It seems there was an issue. I called Subaru and they advised there is no time line to fix a safety recall? It has been 5 months since the recall was issued and they still cannot tell when it can be fixed?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502411January 18, 2023
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
After the coil pack recall was done, our car began shuddering, hesitating and stalling. Went to the dealership 4-5 times. ECM and Prindle valve were replaced but still doing it. then engine exploded going up a hill, stranding us for 2.5 hours on the freeway. Engine replaced under warranty (which expired while in shop for two months). No warranty on new motor. Same issues still going on and shop now charges us to "look at it." It stalled last week in heavy traffic, so it definitely is dangerous. We don't want to sell the car and pass the problem on to someone else.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500184January 4, 2023
VISIBILITY:WINDSHIELD
The contact owns a 2018 Subaru Impreza. The contact stated that upon entering the vehicle, he noticed that a vertical crack had formed on the bottom passenger’s side windshield. The crack quickly extended approximately 30 inches. The contact stated that the crack obstructed his vision while driving at various speeds. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500194January 4, 2023
EXTERIOR LIGHTING
The contact owns a 2018 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498971December 27, 2022
EXTERIOR LIGHTING
My car was involved in an accident and one headlight was smashed. I found out from my body shop that was my car was recalled and they have no way to fix my headlight. I called Subaru and they told me that the body shop could just put another head light in. But when I talked to the body shop, they cannot just put a headlight in because of the recall. No one is able to help me and now I am out of a car for months instead of only one month.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11498039December 19, 2022
EXTERIOR LIGHTING
The contact owns a 2018 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497623December 15, 2022
EXTERIOR LIGHTING
The contact owns a 2018 Subaru Impreza. The contact received notification of the NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496257December 6, 2022
EXTERIOR LIGHTING
The contact owns a 2018 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493384November 13, 2022
EXTERIOR LIGHTING
This recall was issued Aug 12 2022 and 3 months later still no parts available to fix the lighting issue? I reported this headlight issue at the first scheduled service that I thought the headlights were dim and did not shine far enough. Dealer service sept said they are all like that. Yes they are …. When will they have the parts?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490560October 24, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2018 Subaru Impreza. The contact stated that he parked and remained at a close distance from the vehicle; however, upon returning to the vehicle, he noticed that there was a large crack on the windshield. The contact inspected the windshield but could not determine the cause of the failure. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 25,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485251September 19, 2022
SERVICE BRAKES
Suspected defective and/or faulty brake booster or brake hose on the front left tire. Car starts violently shaking/shuddering when easing onto the brakes (once the brakes have warmed up for my daily commute to work). Resulting vibrations travel up the steering column to the steering wheel, and into the cabin. The car will then pitch its nose in various directions; it feels as though the front left brake is being grabbed and not properly released. Taken to a Subaru dealership multiple times. New brakes and rotors installed in July 2022; other components of the brake (calipers, pistons) were inspected in Aug. 2022 and appeared fine. However, on inspection (08/2022) the newly replaced rotor on the front left tire was already showing visible wear/damage (white scalding) due to excessive heat generated while braking. I have taken the car to be serviced at a dealership multiple times & have been told the shaking "couldn't be replicated." I recreate it every day I drive to work (350 miles every week). *Please* see the video linked to a third-party website: https://imgur.com/a/wFvLV0A Other symptoms: The engine starts and runs roughly despite recent oil changes. OBDII code P0300 (Random/multiple cylinder misfire detected) was detected by a personal OBDII scanner, although I don’t know if that issue is related. Ignition timing advance for the 1st cylinder is near red zone. Please help..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484183September 13, 2022
STEERING, STRUCTURE
Bought this car 1 year ago at East Hills Subaru. Among other problems such as water leaking inside vehicle due to clogged drains, most recent issue is the steering column not locking firmly. This is causing the steering wheel to shift up or down while driving, even though locking mechanism under steering wheel column is engaged. The car has under 40k miles. The safety of the driver is at risk here as the shifting movement of the steering wheel affect proper steering. Dealer is unable to give me a reasonable appointment to address this and only has drop off service, no loaner cars available. I am not happy with the Subaru service department and the inability of this service department to address serious issues in a timely matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474350July 17, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
after less than two years into my lease, the car was completely 'dead'. I could not start it or 'jump' it. It cost me out of pocket money to have it towed 50 miles to dealership. They replaced battery. They car was recalled a year or so. Took it into dealership for repair. After I noticed that automatic headlight dimmer would not work.-Still doesn't. 2 weeks ago, car would not start. Was told again by dealer that car had to be brought in. Was referred to 'roadside service company' Was quoted an ' out of pocket' charge of $644 to tow vehicle to dealership. Since I could not do that, decided to order battery myself for $260. waiting for battery to arrive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469183June 14, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2018 Subaru Impreza. The contact stated that the front windshield was cracked. The contact was unsure what caused the windshield to crack since the vehicle was rarely driven. The contact scheduled an appointment with the dealer for an inspection. The manufacturer was not contacted. The failure mileage was 81,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463377May 4, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2018 Subaru Impreza. The contact stated that after he poured water onto the windshield to wash the windshield, the windshield shattered. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462933May 1, 2022
VISIBILITY/WIPER
Rear view mirror fell off while driving. There was no impact or otherwise cause for this to fall off. The mirror took a chunk of glass from the front windshield with it. Very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455418March 6, 2022
VISIBILITY/WIPER
Windshield cracked for not apparent reason. Parked car, places visor up, came back to car, took visor down and immediately noticed the crack. I do not remember any rocks hitting the windshield at that spot and I did not notice it at all until this morning when returning to my car. Very unusual.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446675January 7, 2022
VISIBILITY/WIPER
The windshield on my 2018 Impreza car cracked on the lower left drivers side. The crack was unexpected and was not triggered by anything. It arrived out of no where. There is no chip or indentation. Crack is about the length of 2 dollar bills. I feel this is a manufacturing defect and should be paid for by Subaru. This is absolutely faulty craftsmanship and I am extremely disappointed with the durability considering I take excellent care of my vehicle and have had it for less than 1 year! Not to mention, I do not even want to think about the lack of protection this windshield would have provided me if I were ever been in an accident. As a mother, I prefer to drive a vehicle that is safe with my 2 year old daughter in the back seat. I read that there is an ongoing lawsuit with Subaru concerning 2017-2019 vehicles with windshield defects. I am not the only individual experiencing this. Not to mention, this is not an expense I was prepared for and shouldn’t have to be, if Subaru would make a windshield that was not faulty and safe for its consumers! Subaru needs to make this right and be considerate of its consumers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442701December 5, 2021
VISIBILITY/WIPER
I have had 3 windshields crack (all in the Winter months) for no reason with this Impreza. On December 4 2021, I turned on the car and while still in park, a 5" crack started growing from the bottom of the front windshield upward. The crack was not there when I started the car and during the day it grew to 8". This repair costs $1000 each time and from what I have read, Subaru is aware that this is not an isolated incident with these windshields. I complain each time that the windshields are defective and that vehicles I have that are 10 years old have not had a windshield crack or be relaced. Even a Subaru employee joked I should trade before getting another cracked windshield this Winter. I should have heeded that advice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441936November 29, 2021
VISIBILITY:WINDSHIELD
The contact owns a 2018 Subaru Impreza. The contact stated that the vehicle was parked in the driveway and as he sat in the vehicle, he noticed that there was a crack on the passenger’s side of the windshield. The contact looked around but could not determine the cause of the failure. The dealer was notified of the failure and referred the contact to an independent mechanic for repair. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Subaru Impreza