Subaru Forester Complaints (2021)

214 consumer complaints on file.

#11510842March 8, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
The first incident occurred when I drove into a parking space, applied the brakes, and the car suddenly sped forward, so I had to repeatedly jam on the brakes to make the car stop. Fortunately, no person or vehicle was directly in front of me. In the past week, we have experienced problems with the ADAS. We were backing into a parking space at night and made contact with a parked car. Our car made no warning sounds or lights to warn us. The following day, the blind spot detector light went on and off intermittently, sometimes with an exclamation point, and sometimes without an exclamation point. The lights on the mirror did not come on when cars were approaching from behind. We are making an appointment with the dealer ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510223March 5, 2023
VISIBILITY/WIPER
Windshield spontaneously cracked, many others reported. Impaired vision, windshield could scatter while driving. Inspected & repaired by Subaru dealer, insurance company claim.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509755March 1, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
It was a very cold night on Dec. 21, 2022. I traveled out of town. I don't recall seeing or hearing anything hit my windshield. However, on Dec. 22, 2022 when I got back in my car, I noticed a very long scratch across the windshield. It is now Mar. 1, 2023 and it has gotten much worse. I am unsure how to go about getting it fixed because I cannot pay for the repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504591January 31, 2023
ENGINE
My vehicle stalls at stop signs and red lights at Least once or twice a day regularly I’ve taken to the dealer and they said I was the reason it does that but the car is barely 2 years old bought new it has been doing that since last year it needs to be fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504472January 30, 2023
VISIBILITY/WIPER
I was driving in downtown Chicago with my cousin. We had already been in the car driving around the city for ~15 minutes, so the car was warm. I had approached a stoplight, and we both heard a thud. I had assumed, because it had recently snowed, that it was some slush dropping on my car from a light. So, we were both looking around (specifically up), for what it could be. However, when we both looked forward again, we saw a 6-inch crack in my windshield. It's in the middle of my windshield in between my two wipers. As I further drove, the crack continued to grow for another 4-5 inches to the right. After doing a bit of research, Subaru has had issues with windshields before, and has settled a class action lawsuit (CLA) related to it. The crack that I experienced is the same type of crack that occurred with the windshields in the CLA. I had reached out to my insurance company (Progressive), and they did not have any idea about this issue with Subarus and said that it was not covered to replace it. I have not reached out to dealership yet for information. There was no warning lights, no drastic speed, no rocks or physical damage to the region that could explain the crack. However, if something like this could occur when barely anything is happening, what is the safety for a windshield when the car is on a highway, when a stone hits, when its sub-zero temperatures, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504436January 30, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
My Forester needed new tires at 13,250 miles. I had my tires rotated and that is when Subaru noticed the worn tires. I called Subaru Corporate and they informed me that do not replace tires. I bought new tires and then went to have a wheel alignment. The technician told me he could do the alignment but he couldn't adjust the Lane assist diagnostic or the VDC and other safety features. Now I am unsure what to do. I have tried to resolve this with Subaru of America without resolution. Hopefully, you will be able to help me. Why are Subaru dealers not doing these adjustments? Thanks for your help with this serious situation. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502294January 17, 2023
SERVICE BRAKES
My brake rotors warped at 6900 miles. They were resurfaced and covered under warranty. The shop indicated that because I washed my wheels in the course of a 4 minute car wash 3 blocks from my house that I caused them to warp. The symptoms included very rusty view from eye level and shuddering on braking. This was the front axle. Today I took car in at 42000 miles rotors and pads have to be replaced front and back rotors surfaced and pads replaced. My car was aok but sat for 2 weeks after Xmas and upon driving again they instantly suffered on braking and were very rusty. I am not a hard or fast braker. I do occasionally tow a 4x6 small wood box trailer that does not have its own brakes.. way too old… steel frame wood sides. It sounds silmilar to the issue the ascent has. My concern is obviously safety first and second cost to replace every 20-30k miles adds $1200 to $1800 and it should not be that way. Ever car prior to this has gone at least 120k before needing any brake replacement parts. Is it the ceramic pads leaving material on the rotors, not rotor warp? Is it improper tightening of parts per specs? Is it hub warp? Lugs overtightened? And how can I and many others (google it) avoid this safety issue and the costs??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499550December 30, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2021 Subaru Forester. The contact stated while shifting the vehicle into the drive gear, the vehicle accelerated at high speed without any warning and drove into the wall of her garage causing front damage to the vehicle. The contact stated that the vehicle hesitated to turn off. No one was injured. The vehicle was not diagnosed. The dealer was not contacted. The manufacturer was not notified of the failure. The failure mileage was 8,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11498027December 19, 2022
UNKNOWN OR OTHER
Windshield has cracked twice in last month, in separate areas. I replaced the windshield on 11/9/22 and identified a new crack on 12/18/22.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496649December 8, 2022
POWER TRAIN, SERVICE BRAKES
The contact owns a 2021 Subaru Forester. The contact stated while depressing the brake pedal and attempting to park in the driveway, the vehicle excessively independently accelerated in speed. The brake pedal failed to stop the vehicle and the vehicle was shifted into Park in order to come to a stop. The vehicle caused damage to the door and garage. There were no injuries reported. The vehicle was not diagnosed. The dealer was contacted, and they stated they were not aware of any recalls or complaints for the failure. The manufacturer was not contacted. The failure mileage was 10,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11496173December 5, 2022
VISIBILITY/WIPER, STRUCTURE:BODY
In the afternoon when I returned to my vehicle, a large crack (roughly 8 inches) formed on the lower sector of the windshield that appeared to have oriented by the mounting of the passenger wiper arm. I inspected the windshield for damage such as a rock chip and could not find anything to suggest that the integrity was compromised in any way. Their was no visible damage to the windshield other than the crack that formed. The crack formed while the vehicle was parked in a parking lot
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495463November 30, 2022
UNKNOWN OR OTHER, VISIBILITY
Glass cracked for no reason. According to this article Subaru has been sued related to 2017-2020 Foresters for a similar reason https://www.torquenews.com/1084/new-ruling-subaru-cracked-windshield-lawsuit-now-adds-25m-cars
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494718November 23, 2022
ENGINE
Engine stalled 2x within 8 days at major intersections (both times), therefore blocking a lane in the intersections. Was told 1st time it was a gliche by dealership. Upon researching prior recalls for this make and model, engine stalls have been an issue. Dealership still can’t figure out issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493845November 16, 2022
WHEELS
This is our 3rd Subaru Forester from Corpus Christi Tx dealer HICKs. During the past six months we have had the stem valves in the tires replaced 4 times.I said to the Manager that there appears to be a systemic issue , the run may be defective and requested that these tires be replaced Total mileage 6700 Dealer had three shots at fixing the problem plus the 4th shot today as the pressure signal was on. The request was denied Please investigate and help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492325November 4, 2022
UNKNOWN OR OTHER
I purchased a 2021 Subaru Forester with approximately 9000 miles on the odometer. Purchase was made on October 18, 2022, then on October 19, 2022 I experienced unintended acceleration on my way home that day with the car. The car just seemed to have a mind of its own and just "took off" at high speed and quickly it returned to normal. I simply thought I did something wrong and kept driving the car. Then on November 2, 2022 while in my driveway, the unintended acceleration happened again and this time the car hit a building on our property and both the building and the car suffered severe damage.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11489004October 12, 2022
ELECTRICAL SYSTEM
When I bought my car I was assured that it was impossible to lock the keys inside the car. Typically I put my dog in a special car harness and buckle him into the middle of the back seat. He's 77 lbs. and tall. It's a bit of a project to get him all set. I'm leaning over and all my stuff is hanging off of me so I drop my purse onto the floor of the back seat and put the car keys on the console between the two front seats so I can more comfortably deal with him. I do this from the right side of the car as the child car seat is on the left side. Once he's buckled in I close the door and walk around to the driver's side and get in. On Oct. 7th I had taken him to a park to play. The temps were in the 80s and my car was parked in the sun. He's a Bernedoodle and does not handle heat very well. I buckled him in as usual from the right side and also put the keys on the console as usual. Then I closed the door. CLICK! Uh-oh! All the doors automatically locked! With the car in the sun and the outside temps in the 80s I can only guess that the inside temp had to be well over 100. I almost panicked. I thought of calling the police, but here in Portland they are slow to respond if they even respond at all. I banged on all the windows and thought of finding a rock to break one open. Then I remembered that I hadn't tried the back lift up door as it's an SUV. Thankfully it opened. But I had to crawl in over all my stuff in the back, over my tall, 77 lb. dog, and stretch out to reach my keys on the console in the front. Then I had to back out. This was not easy; I'm in my 70s. I shouldn't have to do that! So [XXX] was okay in the end. What if it had been my two year old granddaughter? What if the back didn't open like the side doors didn't? It shouldn't be that way. I called Subaru and they said they never heard of that happening. They said there was a lock setting but I couldn't find it. They said the fob battery could be low but there was no warning. I'm bringing the car in. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487545October 2, 2022
VISIBILITY/WIPER
Spontaneous cracks across windshield obscuring vision. Vehicle was parked overnight in my garage. No windshield cracks, stone damage etc. upon parking but the next morning there were diffuse cracks across windshield. This is similar to cracks in Subaru vehicles outlined in 2020 class action lawsuit filed against Subaru for spontaneous windshield cracks in 2017-2020 Subaru vehicles, especially the Forester. No recall has been issued. Car is being presented to Subaru dealer where purchased in Napa, Ca. this week. The diffuse nature of the cracks and its affect on vision is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485237September 19, 2022
POWER TRAIN
Car was parked on driveway (6 degree slope to rear) Car was placed in park Driver exited car to go into house when she came out car had rolled down the driveway to hit another car parked across street rear facing bot cars had rear damage. The same thing happened to the car one week later when parked in the garage placed in park but started to roll back. Was able to stop it because I was still in the car I use the parking brake now all the time
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11483619September 9, 2022
SUSPENSION:REAR
The contact owns a 2021 Subaru Forester. The contact stated that on two separate occasions while driving below 35 MPH, the sway bar fractured and detached from the subframe of the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer where the bolt was replaced; however, the contact then stated that while driving at a slow speed, the rear sway bar failed. The vehicle was taken back to the dealer where it was diagnosed that the rear sway bar had fractured and separated from the subframe and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483096September 6, 2022
STRUCTURE:BODY
On my 2021 Subaru Forester the rear passenger wheel well rubber cover came loose during travel. This has happened on my wife's 2019 subaru forester on the driver rear, and the one on the passenger rear is coming loose. The part was slapping against the side of the car and if we had not pulled over and manually removed it it could have easily flown off the car. The driver side on my wife's car has been replaced, and a replacement has been ordered for my car. The local dealer stated that this has not happened before. To have two car suffer from this seems a bit suspect to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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