Subaru Ascent Complaints (2024)

49 consumer complaints on file.

#11639278January 29, 2025
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Driver's side mirror glass vibrating to blur vision when looking to rear at all travel speeds , depends on how rough road is !!!!!!!!! Had warranty work done but problem is not resolved , April 2024 to NOW STILL !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635744January 13, 2025
VEHICLE SPEED CONTROL
The vehicle was being driven on a public road, going roughly 45mph. I felt a very harsh studder/clunk and completely lost responsiveness from the accelerator. There was no throttle response even pumping the pedal all the way to the floor. I was able to coast to a parking area and make a safe stop. Once I was stopped, I turned the car off, back on again, and it got me the rest of the way home. This was the most severe instance of the problem, but both primary drivers of the car have experienced the accelerator going unresponsive at different times. Since this was a severe safety related concern, we took the car in for service at the dealer, but were told they were unable to reproduce the problem and did not make any repairs. We provided the dealer with a video we captured toward the end of the latest incident, but they haven't been able to find any cause. There were multiple warning lights on the dash, but no codes were stored. We did have another warning light for a brake system error, but there was no code stored and the dealer was unable to located the source of a voltage anomaly in the parking brake system. We've taken it in to another dealer service center for additional diagnostics but the original shop is refusing to provide the complete details of any diagnostics and corrections they have made, so we don't have the original data that was pulled from the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635427January 11, 2025
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Drivers side mirror vibrates and blurs view. Subaru replaced mirror assembly but the issue persists. Dealer said they can’t fix it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628146December 1, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
When driving the side mirror on the driver’s side vibrates so much that it impairs the drivers ability to see anything in it. I have had the mirror replaced once and the replacement does the same thing. I was told by the dealership that it is a known issue without a solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626138November 19, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Driver side mirror shakes so much while driving that it is totally unsafe. Rear view and passenger side mirrors are fine. No vibrations. I have had this problem from day one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623844November 6, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Noted the driver side mirror produces a shimmying image (glass appears to vibrate) at highway speeds and when going over bumps in road at lower speeds. This produces an unsafe vision of items out of the drivers side view mirror. Subaru replaced the glass and it actually got worse. So Subaru replaced the mirror housing on the driver side however the vibrating images are still there. Passenger side view mirror is unaffected. This creates a hazard as the view in the drivers side view mirror is distorted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620864October 20, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Driver's side mirror vibrates at highway speeds 55+ mph, so much so that images in the mirror are blurry and difficult to clearly make out distance and speed of other vehicles. Vehicle has not yet been in for service, but is scheduled at the end of October for the 6K mile service. I'll report it then and see what the dealer says. I've seen that this is reported by other owners without resolution, and now there is also a class action lawsuit filed in TX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620620October 18, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The 360 surround view camera system on my Subaru Ascent consistently displays a misaligned, distorted, and altered image of the vehicle's surroundings. Objects in proximity to the vehicle, including nearby cars, curbs, and obstacles, appear shifted from their actual positions, creating a false sense of clearance. This misrepresentation of the vehicle's environment makes it extremely easy to run into objects or curbs that are shown incorrectly in the camera feed. The distortion in the 360 camera’s view compromises the accuracy of its intended purpose, which is to aid in parking and close-quarters maneuvering safely. I have already experienced multiple close calls due to this issue and believe it poses a significant safety risk, especially in tight parking spaces, low visibility conditions, or when relying on the camera for backing up. The feature is marketed as a safety tool, yet its inaccurate display creates a hazard rather than preventing one. I urge the NHTSA to investigate this problem, as it compromises driver safety and can lead to property damage or accidents due to incorrect visual information provided by the vehicle's system. Attempts to Resolve: I have brought this issue to the attention of the Subaru dealership, but they have not provided a solution. The camera system remains misaligned and unreliable. Safety Concerns: The misleading camera display creates a high risk of collisions with objects or pedestrians, especially when backing up or parking in areas with limited space. This poses a serious safety hazard, particularly when drivers rely on the system's accuracy to avoid obstacles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617572October 1, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Driver side mirror shakes while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616995September 28, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The driver’s side mirror glass has excessive play which causes the mirror to vibrate when under power. The vibration has been present since the vehicle was new and has become incrementally worst. This significantly impacts the ability to clearly see using this mirror. Concern was brought to dealer who stated others vehicles on the lot so the same thing so there is no repair option available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616778September 27, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Driver's side mirror shakes/vibrates at highway speeds and going over small bumps. It makes it difficult to look at while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616605September 26, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The driver side mirror vibrates, causing the reflection in the driver-side mirror to become distorted and impeding the driver’s ability to observe traffic. My understanding is that there is no remedy. The vehicle has done this since taking delivery in April 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616604September 26, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Driver side mirror shakes whe driving. It's difficult to see with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615514September 19, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Driver side mirrors shakes badly when speed is over 45 MHP. Many similar issues reported online forum.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615028September 17, 2024
VISIBILITY/WIPER
The driver side mirror vibration increases with the speed to a point that it affects the ability to see anything in the mirror.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614927September 16, 2024
VISIBILITY/WIPER
The driver side mirror vibrates making it unusable to use. Subaru is unable to repair the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614732September 15, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The driver’s side mirror vibrates excessively, especially at highway speeds, to the point where it makes me nauseous to use it. I’ve asked my dealer to look at it, and I’ve even upgraded to the night-dimming mirrors, but the vibration still occurs. I am not comfortable using this mirror while driving. I am the original owner, and primary driver, of this vehicle, and it has had this problem since I bought it in April 2024. The car now has more than 14,000 miles on it, and the vibration is starting to affect my driving habits. I’m not using this mirror the way I would under normal circumstances, and it’s just a matter of time until I miss someone in my blind spot due to this issue. Please encourage Subaru to address this problem. Other Ascent owners have complained about this, so I know it is not just an issue with my particular vehicle. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614675September 15, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The Driver's Door Mirror, has excessive shaking. Bought it to the Subaru dealer where it was purchased, they tried to replace it and the mirror was still shaking. Shop Manager informed me her notified SOA, no fix at this time. Was informed because of slight change to body style and mirror size it has this issue on the 2024 models. It causes the inability to use the mirror clearly on that side of the vehicle. It causes a bit of dizziness for me trying to decipher what I'm looking at. It is a useless but important item on the car for driving. There was no invoice given for the first date of service on 4/01/2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614575September 14, 2024
VISIBILITY/WIPER
Driver side window will not go up on command. It gets stuck and has a mind of its own. This started in August of 2024. This is a safety hazard, as I live in Alaska with very cold temperatures and blowing snow. This was reported to the only available dealership in my area. I even showed the Service Advisor a video on my phone that I took of the window not responding to the controls. I was told the window is just dirty and to wipe the rubber strips/seams down with alcohol pads. I’ve done that several times now and it makes no difference. One morning last week, I spent 10 minutes in the rain on my way to work trying to get the window to go up. This is a huge safety hazard and must be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614573September 14, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Driver side mirror glass shakes constantly at any speed. This has been reported to the only dealership around my area. Mirror was replaced once by Service Dept, but only the mirror housing (not the glass). The mirror shakes the same or worse now. I went back to the dealership within minutes of driving my car off the lot after the replacement and told them the issue was not fixed. I was told to reschedule. I took another day off work to bring the car back to them, only to be told there is nothing else they can do. They keep saying the passenger side mirror shakes too, but it doesn’t- at all. I keep telling them this. This mirror issue presents a huge safety hazard, as it is unreliable and useless to use it. It is also a significant distraction while driving. There were no warnings on the car about this mirror issue. The issue began within a month of purchasing the vehicle in February 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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