Saturn Outlook Complaints (2009)

192 consumer complaints on file.

#10664779December 17, 2014
SEAT BELTS
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT THE REAR DRIVER SIDE SEAT BELT LOCKING MECHANISM BECAME FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V375000 (SEAT BELT). THE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663149December 9, 2014
ELECTRICAL SYSTEM
WHEN DRIVING AT HIGHWAY SPEEDS I NOTICE THE INDICATION LAMP IN THE DASH WHERE SPEED, TEMP AND DIRECTION IS LIT, FLASHES ON AND OFF INTERMITTENTLY. ALSO THAT WEBBING IN REAR SEAT BELTS DOES NOT RETRACT AND IS FRAYED THROUGH AND MAY RESULT IS FAILURE TO RESTRAIN OCCUPANTS. DEALERSHIP CLAIMS ALL THE RECALLS WERE ADDRESS PRIOR TO THE SALE OF THE VEHICLE (1 OWNER) BEFORE IT'S SELL TO ME THE CONSUMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652631November 5, 2014
STEERING, STEERING:ELECTRIC POWER ASSIST SYSTEM
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT THE POWER STEERING ASSIST FAILED AND EXCESSIVE FORCE WAS REQUIRED IN ORDER TO MAKE ANY TURNS. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652429November 4, 2014
STEERING
ON 4/30/2012 MY PURCHASED NEW 2009 SATURN OUTLOOK BEGAN EXPERIENCING DIFFICULTY STEERING. THE DEALER DIAGNOSED IT AS A WORN OUT STEERING GEAR. SUBSEQUENTLY, I HAD THIS REPLACED AFTER OWNING THE CAR FOR ONLY 3 YEARS AND WITH ONLY 40,226 MILES. ON 10/2014, WHILE STEERING, A LOUD WHIRRING NOISE OCCURRED WHILE EXHIBITING DIFFICULTY TURNING. AGAIN, THE DEALERSHIP DIAGNOSED IT AS AND REPLACED THE BAD STEERING GEAR WITH ONLY 71,183 MILES. THE SAME REPAIR IN TWO YEARS IS UNACCEPTABLE. I RECENTLY RECEIVED A LETTER FROM GM INDICATING THAT SOME 2009 SATURN OUTLOOKS MAY DEVELOP A POWER STEERING PUMP WEAR CONDITION THAT CAN CAUSE AN INTERMITTENT DROP OF POWER STEERING HYDRAULIC PRESSURE THAT WILL CAUSE REDUCED OF LOSS OF STEERING ASSIST. I INQUIRED WITH THE DEALERSHIP OF A CORRELATION WITH THE REPAIRS I EXPERIENCED AND OF COURSE WAS TOLD THAT THERE WAS NONE. I WILL BE LOOKING TO CONTACT GM CUSTOMER SERVICE TO ESCALATE MY CONCERNS. HOPEFULLY IT HELPS. WE LOVE THE VEHICLE WHEN IT IS TROUBLE FREE, BUT IT HAS BEEN AN ENDLESS NIGHTMARE WITH MULTIPLE TRIPS TO THE DEALERSHIP SERVICE DEPARTMENT FOR NUMEROUS OTHER REPAIRS. LUCKILY THE OTHERS WERE COVERED UNDER WARRANTY, BUT WERE REPAIRS THAT SHOULD NOT HAVE BEEN NEEDED UNTIL MUCH LATER IN THE VEHICLES LIFE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652156November 3, 2014
SEAT BELTS
AFTER FOLDING THE SECOND ROW SEATS FLAT TO MOVE SOME LIGHTWEIGHT DONATIONS I HAD TROUBLE WITH THE DRIVERS SIDE 2ND ROW SEAT BELT RECEIVER. I WAS DRIVING WITH MY 7 YEAR OLD DAUGHTER PROPERLY RESTRAINED AND THE SEAT BELT CAME UNLATCHED AND SHE WAS UNPROTECTED. THIS HAPPENED ON TWO MORE OCCASIONS AND THEN I INSPECTED THE SEAT BELT RECEIVER COVER AND NOTICED IT WAS CRACKED. I FOUND NHSTA SERVICE BULLETIN NUMBER 10V37500 / GM RECALL NO. N100243 AND FEEL AS THOUGH THIS RECALL DESCRIBES MY ISSUE EXACTLY. I BROUGHT THIS TO THE ATTENTION OF MY DEALER, SUBURBAN CADILLAC/GMC IN TROY, MI AND THEY STATED MY VIN DID NOT APPLY TO THIS ISSUE. I CONTEND THAT IT SHOULD AND THEY SAID TO CONTACT YOU. I PAID $203.40 TO HAVE IT REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651262October 29, 2014
POWER TRAIN
ON 10/24/2014, WHILE DRIVING MY 2009 SATURN OUTLOOK WITH MY CHILDREN IN THE CAR, I WAS ENTERING THE RAMP ONTO A MAJOR EXPRESSWAY, PUSHED DOWN ONTO THE GAS PEDAL TO SPEED UP TO ENTER THE HIGHWAY TRAFFIC WHEN A LOUD BANG WAS HEARD AND I FELT THE VEHICLE REV TO HIGHER RPM AND THEN THE CHECK ENGINE LIGHT CAME ON. I NOTICED IMMEDIATELY THAT THE VEHICLE RESPONDED LIKE IT WAS STUCK IN 3RD GEAR AND WOULD NOT SHIFT UP OR DOWN IN "D". I WAS ALMOST SMASHED BY A ODOT DUMP TRUCK BUT AVERTED THAT BY PULLING TO THE FAR RIGHT LANE. THE VEHICLE WOULD NOT ACCELERATE ANY FASTER THAN 50 MPH ON THE EXPRESSWAY. I WAS WITHIN 5 MILES OF MY DEALERSHIP AND BABIED THE VEHICLE TO THEIR LOCATION. I EXPLAINED MY VEHICLE ISSUE TO THE DEALER SERVICE REP AND HE SAID THEY COULD NOT GET IT IN THAT DAY TO CHECK IT BECAUSE IT WAS A FRIDAY AND THEY ARE NOT DOING SERVICE WORK OVER THE WEEKEND. RENTAL CAR RENTED AND LEFT MY CAR THERE OVER THE WEEKEND. I WAS CONTACTED THE FOLLOWING MONDAY WITH A REQUEST FOR AUTHORIZING A $500.00 CHARGE TO PULL THE TRANSMISSION TO CHECK INTERNALLY FOR THE PROBLEM. THE SERVICE REP SAID THEY HAVE SEEN A LOT OF PROBLEMS WITH THIS AND OTHER GM MADE VEHICLE RESULTING IN THE 35R CLUTCH WAVE PLATE BREAKING AND THE ONLY WAY IS TO PULL THE TRANSMISSION TO SEE. I GAVE HIM MY AUTHORIZATION BUT ASKED HIM FOR A ROUGH ESTIMATE FOR THE REPAIRS WHICH HE SAID ABOUT $3,500.00. I HAVE BEEN WITHOUT MY VEHICLE FOR ALMOST A WEEK AND THROUGH INTERNET SEARCH I HAVE COME ACROSS AS MANY AS UPWARD OF 17,000 ONLINE RESPONSE'S ABOUT THE CONTINUED PROBLEMS WITH THE 35R CLUTCH WAVE PLATE AS FAR BACK AS 2008 WITH THE GM ACADIA, CHEVROLET TRAVERSE AND SATURN OUTLOOK. I AM REQUESTING WITH NHTSA THAT SOMETHING BE SAID TO GM ABOUT THIS COMPLICATION WITH A "KNOWN" PROBLEM THAT NOTHING HAS BEEN RECALLED. I EVEN CAME ACROSS A POST THAT NOTED THE PROBLEM WITH NOTIFICATION TO REPS FROM JANUARY 12, 2010 FROM A FORUM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650602October 28, 2014
STEERING
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE LOST POWER STEERING INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643155October 7, 2014
STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE ATTEMPTING TO TURN, THE STEERING WHEEL SEIZED AND FAILED TO STRAIGHTEN OUT. ALSO, THE DOOR LOCKS FAILED TO UNLOCK WHEN EXITING THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT A WIRE UNDER THE DRIVER'S SEAT MALFUNCTIONED AND CAUSED THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,948.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10642020October 6, 2014
STEERING
POWER STEERING ASSIST GOES OUT AT LOW SPEEDS IN MY 2009 SATURN OUTLOOK CAUSING POTENTIALLY DANGEROUS SITUATIONS WHEN TURNING AND PARKING. I HAVE HAD MANY CLOSE CALLS IN THE RECENT MONTHS, BUT THANKFULLY HAVE NOT HAD AN ACCIDENT YET. THE ISSUE IS DANGEROUS THOUGH AND I PANIC EVERY TIME I HAVE TO TURN ON A BUSY INTERSECTION. THIS HAS BEEN RECALLED IN OTHER GM CARS, INCLUDING SOME SATURNS, BUT NOT MY PARTICULAR MODEL. MY CAR HAS NOT EVEN REACHED 100,000 MILES YET. PLEASE CORRECT THIS ISSUE FOR ALL KNOWN VEHICLES, GM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633852September 17, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
SEPTEMBER 16,2014 AROUND 8:30 PM WE WERE DRIVING ON I10 WESTBOUND AND ACCELERATED TO GET IN THE MAIN LANES. THE CAR MADE THE ACCELERATED NOISE BUT WAS STUCK IN GEAR AT 4400 RPMS AT 40 MILES PER HOUR. WE PULLED OVER IN A PARKING LOT TO TEST THE ACCELERATION AND IT WAS HARD TO TELL DRIVING IN A SHORT DISTANCE, BUT AS SOON AS WE PULLED OFF AND ATTEMPTED TO ACCELERATE AGAIN THE SAME ISSUE OCCURRED. THE NEXT TIME THE CAR BEGAN TO LOSE POWER AS IF IT WOULD STOP SO WE PULLED INTO ANOTHER PARKING LOT AND CUT THE CAR OFF. WHEN WE TURNED IT BACK ON AND DROVE THE ISSUE WENT AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629414August 29, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE DRIVING UP AN INCLINE, THE VEHICLE DID NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WOULD NOT ACCELERATE PAST 40 MPH AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629769August 27, 2014
UNKNOWN OR OTHER
AFTER THE IGNITION IS SHUT OFF WITH EITHER THE KEY IN OR OUT OF IGNITION, WHEN THE DRIVER DOOR IS OPEN THE RADIO IS SUPPOSED TO TURN OFF. PERIODICALLY THE RADIO WILL STAY OF EVEN AFTER THE DOOR IS OPENED. MOST TIMES, THE RADIO WILL GO OFF IF THE DOOR IS OPENED BACK UP, BUT THERE HAVE BEEN SOME TIMES THAT THE RADIO NEVER SHUTS OFF. THE SENSOR IS COMBINED INTO THE LOCK ASSEMBLY. I HAVE BEEN CHECKING FORUMS FOR ANY CHEVY, GMC, SATURN, OR OTHER GM MODELS AND IT SEEMS TO BE A COMMON PROBLEM. I ALSO HAVE A 05 CHEVY IMPALA THAT IS DOING THE SAME THING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622196August 14, 2014
EXTERIOR LIGHTING
HEADLIGHT SOCKET GOT HOT AND MELTED THE WIRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621771August 12, 2014
FUEL SYSTEM, GASOLINE
WHEN DRIVING THE VEHICLE THE LOW ENGINE POWER LIGHT CAME ON AND CAR WENT INTO LIMP MODE AND WOULD GO NO FASTER THAN 20 MPH. I TURNED AROUND TO HEAD HOME AND PULLED OVER AND SHUT IT OFF FOR A FEW SECONDS. WHEN RESTARTED RAN FINE FOR A COUPLE DAYS.I TOOK IT TO DEALERSHIP AND THEY SAID IT NEEDED A NEW THROTTLE BODY. I ASKED IF THIS IS NORMAL AND THE SERVICE ADVISOR TOLD ME THAT GM KNOWS ABOUT THIS AND THAT IT HAPPENS ON CARS LESS THEN ONE YEAR OLD, BUT GM WON'T DO ANYTHING ABOUT IT BECAUSE IT IS NOT A SAFETY CONCERN. THE ADVISOR SUGGESTED THAT IF I DID THE REPAIR MYSELF NOT TO BUT AN GM UNIT AS THEY ARE HAVING PROBLEMS WITH THE REPLACEMENT PARTS. I PURCHASED A NEW UNIT FROM AFTER MARKET CO. NO PROBLEMS SINCE. THEN 8/8/14 WITH 91,000 THE SAME THING HAPPENED AGAIN, TOOK IT TO ANOTHER DEALERSHIP WAS TOLD FUEL PUMP WAS BAD. I TOOK THE CAR TO A REPUTABLE MECHANIC THEY REPLACED THE PUMP ON THE INFORMATION FROM THE DEALERSHIP, BUT IT DID NOT FIX THE PROBLEM, WAS TOLD COULD BE FUEL PRESSURE MODULE. WILL FIND OUT TODAY IF THAT FIXES IT. MY BIG PROBLEM WITH ALL THIS IS THAT THE CAR IS FIVE YEARS OLD WARRANTY HAS EXPIRED AND THESE REPAIRS ARE NOT CHEAP. IF GM KNOWS ABOUT THOUSANDS OF DEFECTIVE PARTS WHY ARE THEY NOT DOING SOMETHING ABOUT IT OR BEING MADE TO DO SO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621499August 11, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE DRIVING 30 MPH, THE OIL PRESSURE WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE DEALER STATED THAT THE OIL SENDING UNIT AND BRACKET NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618170August 1, 2014
POWER TRAIN
IN APRIL 2013 THE TRANSMISSION WAVE PLATE WAS REPLACED. THIS IS AUGUST 1ST THE DEALERSHIP CALLS AND THE WAVE PLATE NEEDS TO BE REPLACE AGAIN. BY REVIEWING FORUMS IT SEEMS ALOT OF GM'S TRANSMISSIONS ARE NOT WHAT THEY ARE SUPPOSE TO BE. PLEASE CONSIDER REVIEWING THE TRANSMISSION PROBLEMS, THE VEHICLE ONLY HAS 63000 MILES. WE ARE PAYING THOUSANDS OF DOLLARS FOR THESE VEHICLES AND WE NOT GETTING ANYWHERE OUR MONIES WORTH. I PURCHASED IN MAY OF 2013...POWER TRAIN WARRANTY 5YEARS OR 100000 MILES,COME ON I WAS IN A NO WIN. FOR SURE THANKS IN ADVANCE FOR YOUR CONSIDERATION FOR REVIEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617545July 30, 2014
STEERING
THE CAR HAS BECOME INCREASINGLY HARD TO STEER AFTER BEING IN A PARKED POSITION. ONCE YOU MOVE IT OUT OF A PARKED STATE THE STEERING IS VERY DIFFICULT BUT WHEN YOU BEGIN TO DRIVE IT IS OKAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617270July 29, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE DRIVING 70 MPH, THE CONTACT FELT AN ABNORMAL MOVEMENT COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE, BUT WAS UNABLE TO LOCATE THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WAVE PLATE AND THE SPEED SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610422July 21, 2014
POWER TRAIN
2009 SATURN OUTLOOK. CONSUMER WRITES IN REGARDS TO TRANSMISSION AND CHECK ENGINE LIGHT ISSUES. *SMD THE CONSUMER STATED THE VEHICLE HAD TO BE TOWED TO A TRANSMISSION SHOP, AS HE COULD NO LONGER DRIVE IT. THE VEHICLE WAS IN THE SHOP FOR FIVE DAYS. UPON DRIVING HOME, THE ENGINE LIGHT ILLUMINATED AGAIN. THE CONSUMER RETURNED TO THE TRANSMISSION SHOP, WHERE HE WAS INFORMED THEY COULD NOT FIX, AND IN FACT, THEY HAD TAKEN A PART TO THE DEALER FOR RE-PROGRAMMING. THE REPAIR SHOP REPLACED THE TORQUE CONVERTER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610293July 14, 2014
STEERING
WHILE MAKING A LEFT TURN COMING OUT OF OUR NEIGHBORHOOD THE STEERING WHEEL SUDDENLY LOST THE ABILITY THE MAKE A SMOOTH TURN. NOT KNOWING WHAT WAS HAPPENING, I HAD TO FORCE THE WHEEL TO TURN LEFT IN ORDER TO MAKE IT ACROSS THE STREET. THE FORCE ON THE STEERING WHEEL DID NOT PRODUCE A FULL TURN OF MOVEMENT, JUST ENOUGH TO KEEP THE CAR IN THE LANE. ONCE I WAS IN A LANE I NOTICED THAT THE STEERING WHEEL STILL HAD A RESISTANT FEEL TO IT. DURING MY DRIVE I ALSO NEEDED TO MAKE A RIGHT TURN AND THE SAME THING HAPPENED. WITH THE RIGHT TURN, I NOTICED THAT MAKING A TURN INTO THE LEFT LANE FELT LESS RESTRICTIVE, BUT IT STILL REQUIRED UNUSUAL EFFORT TO MAKE A TURN. EACH TIME I MADE A LEFT OR RIGHT TURN I WAS PREPARED FOR THE FEELING OF LOST POWER AND PREPARED TO USE FORCE TO MAKE MY TURNING SUCCESSFUL. THIS OF COURSE IS NOT WHAT IS SUPPOSED TO OCCUR WHILE TURNING A VEHICLE. I HAVE MADE THIS ISSUE KNOWN TO SATURN CUSTOMER CARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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