Porsche Taycan Complaints (2022)

79 consumer complaints on file.

#11603667July 21, 2024
VEHICLE SPEED CONTROL, POWER TRAIN, FUEL/PROPULSION SYSTEM
While driving on the freeway at 65 mph, the vehicle suddenly began to quickly decelerate. Pressing the accelerator pedal had no effect. The car behind me quickly swerved to avoid hitting me. I was able to maneuver the car onto the shoulder and very slowly exited the freeway. I noticed a warning light shaped like a turtle on the cluster display flashing. I stopped fully and turned off the vehicle. The car was then towed to the nearest Porsche dealer. One week later, the dealer was inspected the vehicle and was unable to reproduce the issue. No repair was performed and Car was returned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596570June 25, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The Porsche EV Charger started an electrical fire in the wall of my garage while charging on May 21st 2024. The charger melted as a result. On the way to take my car to the dealership the dash became very hot to the touch as well. Fast forward to today, my car is still at the dealership. They have contacted me and asked me to pick it up and return my loaner car. They cannot however provide me with a new charger for my car. Porsche has sent out new chargers as part of this recall but they don't have the software in place so the chargers are useless right now. Porsche will give $500 toward the purchase of a 3rd party charger but they told me that they will not accept any responsibility if the third party charger damages my vehicle in any way and they acknowledge that using the suggested 3rd party charger may void my vehicle warranty. They refuse to provide me with a loaner car until my car can safely be charged with a Porsche charger that wouldn't void my current warranty.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11590813May 26, 2024
ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ACCESSORY
I just contacted Porsche Customer Service and they told me that the replacement cables for the charger were available and my Porsche dealer could order me one. I went to Porsche Fresno and spoke to the service manager who said he had no information saying that these cables were available and if they were I would have gotten a letter from Porsche saying so. He also said that when they become available he will get an allocation of them. Please make Porsche Customer Service stop putting out misinformation! The original recall letter for this was dated January 22, 2023. Today is May 26, 2024. Porsche has had 490 days, or 70 weeks, to provide safe cables for these mobile chargers. This is not acceptable performance on the part of Porsche!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590645May 24, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
On 3/26/23 my 2022 Porsche Taycan Turbo self-ignited in our garage and created a lithium fire literally incinerating itself and completely destroying 3 other cars, the garage and approximately 35% of our home. The resulting fire filled the home with smoke, soot and required us to leave the house immediately and we have yet to return. The car was not being charged at the time of the fire; the charging unit was stored in the truck anticipating the dealership's promise to pick up the car for repair (again) the very next day. It was a four alarm fire supervised by the Bloomfield Township Fire Department and Oakland County Sheriff's Department. My wife and daughter personally witnessed the origin of the fire. The flames came from the bottom of the driver's side wrapping over the top of the Porsche and igniting the garage and the other cars. All cars were a complete loss. The Porsche Taycan was originally purchased new on 9/30/22 and was in and out of the dealership starting 2/9/23. The Service History is attached herein.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11590330May 23, 2024
WHEELS
Tires on Taycan seems to wearing very odd. The inner side is getting signficantly faster wear than remaining tire resulting in tire burst within 8K miles. Replaced both rear tires 3 times in last 15 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588157May 10, 2024
UNKNOWN OR OTHER
Porsche sent a "Important Safety Recall" notice to me dated January 22, 2023 about their defective power cable for the mobile charger for my Taycan. This notice promises that Porsche will replace the cable with an updated version "at a later date." It is now May 10, 2024 which certainly qualifies as a "later date" and there has been no further information much less delivery of an updated charger cable. Please have them make good on this promise!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585957April 29, 2024
ELECTRICAL SYSTEM
In September 2023 this Porsche Taycan 4S accelerated suddenly while going very slowly in reverse after displaying a red warning message on the dashboard "Electrical System Error." The brakes did not work and the car crashed into a house. No one was injured, but the car was declared a total loss. I see a recent safety recall (April 19) on your website for issues with the lithium battery and I believe that this may have caused my accident. I did report this as a safety issue to you in 2023 and confirmed tracking number assigned by NHTSA for this issue is 11556555.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11585086April 24, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
On two separate occasions under similar conditions, the vehicle initiated emergency braking due to a false collision warning. Both cases occurred at the same location. I was in the center lane facing into the afternoon sun waiting to turn left into a parking lot at a full stop. I was attempting to cross three lanes of traffic. When an opening occurred, I proceeded forward and began turning the wheel left as the traffic passed. I was not aggressive and waited an appropriate amount of time to begin the turn, well clear of the oncoming vehicles, which were traveling past at about 50 mph. The vehicle indicated a collision warning and slammed on the brakes. My daughter complained that her neck hurt from the sudden stop. I was fine, but it was jarring. The vehicle behind was able to stop in time as well, since I wasn't yet going fast, but both times was honked at (which I think demonstrates the degree to which it was an unexpected level of the braking). In both cases, the car returned to normal operation after the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573926February 26, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
What component or system failed or malfunctioned, and is it available for inspection upon request? Electrical malfunction errors came on, brakes, and engine control warning lights came on. The speedometer dashboard went dark. The car started shaking. The car started to slow down on its own. How was your safety or the safety of others put at risk? I was traveling at 76mph on a six lane highway. The brakes were not responsive for a period of time, I had no way to see the car speed, the windows went down on their own in the back seats. It was 33 degrees outside, no heat in the car, the wireless phone charger stopped working. Has the problem been reproduced or confirmed by a dealer or independent service center? The car is being inspected by the dealership. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? It is being inspected today. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the brake warning light came on, an electrical malfunction light, and an engine control light appeared
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573427February 22, 2024
ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ACCESSORY
The 240V charger cable has a recall due to overheating and causing fires. I am now having to charge my car with a slower cable. In addition, I have also heard that the battery can have issues with water and leakage causing fires as well. I am concerned with fires by charging the car in my home, and the fact that this car was sold to me, and the charger cable has been known to have issues for years, only now getting a recall letter in Feb 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569455February 2, 2024
SERVICE BRAKES
The Porsche Taycan's brakes have always been soft. Recently, at slow speeds, I have had to pump the brakes to stop. The last time, I had to turn off the road to prevent an accident. The tow truck driver, who brought my car to Englewood NJ Porsche stated I had no brakes. Porsche of Englewood called me after their evaluation stating the car was fine and could not find a brake problem. I told him that the internet had multiple complaints that the Taycan brakes would not work at slow speeds and that it was found to be the brake booster that was malfunctioning. I am not the only person to experience this. Please look into this problem. [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566356January 18, 2024
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
Sudden loss of power while on freeway with several errors being thrown onto driver's screen. Unable to accelerate. Was forced to coast to shoulder of road and come to a complete stop. Turned off vehicle and turned on again and issue was resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566244January 18, 2024
ELECTRICAL SYSTEM, VISIBILITY/WIPER
The heater and defrost are not working which is especially dangerous during cold weather and/or humid conditions. The vehicle is at the dealership service center where they stated there have been a number of similar issues. The dealer has indicated they will inspect and repair. There were no warning lamps/messages prior to failure. To be fair, I never tried the heater before a cold spell this last week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561264December 21, 2023
UNKNOWN OR OTHER
The cabin heater failed, so the windows mist up in the winter. Known problem for years, but it's not an active preemptive recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559618December 11, 2023
ELECTRICAL SYSTEM
I received a red error stating that there was an electrical system error and I couldn’t operate my vehicle on Oct 18 when the vehicle was parked at home. I had to tow the vehicle to the dealer and when they inspected it, they couldn’t find anything wrong with it. I brought the vehicle back home and then less than a month later on November 7 I got the same error when the vehicle was parked at home. I had to tow the vehicle again to the dealer. And at this time they told me that there is an issue with the high voltage battery. They have not given me a loaner, and I am without a vehicle. I do not know when the issue will be resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556555November 23, 2023
UNKNOWN OR OTHER
I was backing my Porsche out of my garage with my foot on the brake. The car backed slowly as expected for a few seconds, then flashed a red display on the dashboard (see attachment) warning of an electric system error. It immediately self-accelerated in reverse at a high rate of speed across the street. The brakes did not work. Within 4-5 seconds it hit my neighbor's house and crashed into a room. I was trapped in the car and had to have the fire department get me out. The video police downloaded from the camera over my garage confirmed my account to them (as written above). I can provide the video if you would like to have it. A DMV examiner told me that about a year prior, around June 2022 an exactly similar accident was referred to him involving a Porsche Taycan accelerating out of control in reverse (see attachment).
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11534882July 27, 2023
ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:MODULE:SOFTWARE
The contact owns a 2022 Porsche Taycan. The contact stated that when he purchased the vehicle, the vehicle would be fully charged in ten hours. The contact stated that after an unknown software upgrade was performed, the vehicle failed to fully charge. The vehicle was taken to the dealer, but no assistance was provided. The dealer referred the contact to the manufacturer for assistance. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526102June 8, 2023
ELECTRICAL SYSTEM
Electric passenger compartment heater (high-voltage heater) Does not work. This prevents the cabin from receiving heat. This is extremely unsafe in cold environments because it prevents the windshield visibility as frost forms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519346April 27, 2023
ELECTRICAL SYSTEM, ENGINE
Electrical System Failure and Engine Failure. Car just stopped in the middle of the road at the traffic light and would not move forward. This has happened for the second time since the purchase of the car in December 2022. The car is now at the dealer being checked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511069March 9, 2023
ELECTRICAL SYSTEM
After 9 days the car showing 12V battery low, it completely was completely dead on March 01, 2023 despite my all efforts to drive around (more than 400 miles) and charging. Reported the issue to Porsche helpline and they arranged the vehicle pickup from my home same day and the car was serviced at Paul Miller Porsche dealership in Parsippany, NJ. They charged the 12V battery, updated the software and returned after 3 days. The big battery had around 35% charge when it happened. Luckily it happened at home but I’m nervous about taking it out and get stranded somewhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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