Porsche Cayenne Complaints (2011)

62 consumer complaints on file.

#11234137July 23, 2019
POWER TRAIN
AT TIME OF PURCHASE, 11/5/18 MY WIFE GLENDA AND I TOOK IT INTO PORSCHE WOODLAND HILLS WHO PERFORMED CAMPAIGN AHO8 OR VERIFIED THAT THE WORK HAD BEEN DONE - REPLACING THE FAULTY FASTENING SCREWS IN CAMSHAFT CONTROLLER. ATTACHED INVOICE #C56285 DATED 11/5/18 SAYS "RECALL COMPLETED - NO CORRECTION NEEDED" UNDER CONCERN #24 (MIDDLE OF PAGE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183714March 3, 2019
ENGINE
THE COOLANT PIPE DESIGN IS FLAWED. THE BARB IS GLUED AND PRESSED IN THE ALUMINUM BODY. OVER TIME THE GLUE LOSES ITS PROPERTIES AND THE BARB COMES OUT THUS CAUSING MASSIVE COOLANT LEAK AND THE ENGINE CAN OVERHEAT. THE PART WAS REDISGNED AROUND 2015 WHERE THE BARB IS NOW THREADED, BUT THE ORIGINAL PART IS A SAFEY HAZARD FOR THE OLDER MODELS WITH POTENTIAL HUGE REPAIR COSTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180247February 15, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
I HAVE HAD THE TRANSFER CASE REPLACED IN THIS VEHICLE TWICE IN THE LAST 25K MILES. AT 65K MILES THE CAR IS DOING THE FAMILIAR GRINDING AND SURGING AGAIN, EVIDENT IT WILL NEED A THIRD $5-6000 TRANSFER CASE. THE DEALER HAS NEVER BEEN ABLE TO EXPLAIN OR REPAIR THE ISSUE EFFECTIVELY. THE MANUFACTURER DOES NOT REPLY TO INQUIRIES, IT IS MY REQUEST THAT THEY BE FORCED TO PROVIDE A PERMANENT, RELIABLE FIX FOR THIS ISSUE. I'M WORRIED THIS COULD CAUSE A SAFETY ISSUE UNDER THE RIGHT CIRCUMSTANCE SINCE IT HAPPENS WHILE THE CAR IS IN MOTION. THE MECHANICS AT THE VARIOUS DEALERS HAVE TOLD ME ITS A WELL KNOWN ISSUE SPANNING PORSCHE SUVS FROM 2008 THROUGH THE PRESENT. GOTTA WONDER WHAT THIS MANUFACTURER IS THINKING HERE AND WHY THEY ARE HIDING THE DETAILS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150150November 8, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2011 PORSCHE CAYENNE. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE STARTED TO JERK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141928October 22, 2018
POWER TRAIN
TRANSFER CASE FAILURE. THERE IS AN ACKNOWLEDGMENT BY PORSCHE OF AN ASSOCIATED DEFECT OF THE TRANSFER CASE DESIGN AND A RELATED WORKSHOP BULLETIN (WB) WHEN REPLACING THE TRANSFER CASE. PORSCHE MECHANICS ARE INSTRUCTED TO REPLACE A "VENT HOSE" FOR THE TRANSFER CASE. THIS NEWLY REVISED DESIGN PART NUMBER FOR THE REVISED VENT IS 958-301-047-10. THE REASON: THE ORIGINAL DESIGN FOR CAYENNE 958 PORSCHE TRANSFER CASES HAD THE HOSE ENDING ON THE LOWER (CLOSER TO THE GROUND) SIDE OF THE TRANSFER CASE. THE NEW HOSE ENDS ON THE UPPER (FURTHER FROM THE GROUND) SIDE OF THE TRANSFER CASE. PORSCHE DETERMINED THAT MOISTURE WAS GETTING SUCKED INTO THE CASES AND CAUSING FLUID CONTAMINATION. SINCE THE TRANSFER CASE USES A "MULTIPLATE WET CLUTCH", MOISTURE COULD PREMATURELY CORRODE OR ALLOW RUST TO FORM, WHICH COULD CAUSE THE CLUTCH TO BIND AND WORK ERRATICALLY. THESE ARE SYMPTOMS DESCRIBED BY MULTIPLE OWNERS OF 958 CAYENNES DISCUSSED IN PORSCHE FORUMS (E.G. RENNTECH.ORG, RENNSLIST.COM, ETC.). THIS REVISED VENT DEVELOPED BY PORSCHE TO REPLACE THE EXISTING DESIGN, SHOULD BE COVERED BY PORSCHE. MOREOVER, OWNERS OF 958 CAYENNES WHO HAVE EXPERIENCED FAILURES OF THE TRANSFER CASE AND SUBSEQUENT REPLACEMENT OF THE TRANSFER CASE AND THE NEWLY DESIGNED HOSE, SHOULD BE REIMBURSED FOR THE FULL COST OF THE REPLACEMENT TRANSFER CASE AND THE HOSE. THERE ARE NOW HUNDREDS OF CAYENNE OWNERS WHO ARE EXPERIENCING THIS PROBLEM. MOREOVER, THE MAINTENANCE SCHEDULE DOES NOT CALL FOR ANY PREVENTATIVE FLUID CHANGES OF THE TRANSMISSION OIL. THIS SHOULD BE REVISED AND RECOMMENDED SERVICING SHOULD BE PRESCRIBED (E.G., EVERY 10,000 MILES). THE FAILURE OF THE TRANSFER CASE COULD CAUSE VEHICLES TO LURCH OR REACT IN AN ERRATIC OR UNSAFE CAPACITY ACROSS THE SPECTRUM OF OPERATION, INCLUDING HIGHWAY SPEED DRIVING. SUCH AN ERRATIC EVENT COULD CAUSE CATASTROPHIC HARM TO DRIVERS, PASSENGERS, OR BYSTANDERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111598July 30, 2018
ENGINE
2011 PORSCHE CAYENNE TURBO. CONSUMER WRITES IN REGARDS TO CAMSHAFT CONTROLLER SAFETY RECALL. CONSUMER HAD REPAIR DONE PRIOR TO RECALL AND IS SEEKING REIMBURSEMENT. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092619May 9, 2018
POWER TRAIN
VEHICLE ACTS AS IF GOING OVER SPEED BUMP OVER 18MPH ALSO JERKING AND TUGGING ON YOU AS YOU ACCELERATE MAKING FOR HARD TURNING IN PARKING LOTS FEELS LIKE FRONT WHEEL IS LOCKING UP ALSO NOTICING SAFETY CONCERN WILE COMING TO STOP IN TRAFFIC UNDER ABOUT 3MPH THE VEHICLE SUDDENLY AND UNEXPECTEDLY LEARCHES FORWARD AS IF ENGINE HAS MORE POWER OR SOMETHING BECOMES UN JAMMED. TRANSFER CASE HAS BEEN REPLACED ONCE ALREADY NOW OUT OF WARRANTY IT FEELS AS IF A SAFETY CONCERN IS THE ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089889April 24, 2018
POWER TRAIN
TRANSFER CASE FAILED 2016 ; WAS REPLACED BY DEALER AND FAILED AGAIN 2017. WHILE DRIVING FAILURE AFFECTS SHIFTING AND ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073089February 15, 2018
POWER TRAIN
THE TRANSFER CASE IN THIS CAR IS FAILING AT 50,000 MILES LEADING TO POTENTIAL LOCK UP OF WHEELS, AXLES, OR TOTAL BREAKDOWN/SHUTDOWN AT HIGHWAY SPEED IF NOT CORRECTED. THERE ARE NUMEROUS KNOWN OWNERS EXPERIENCING THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11029822January 31, 2018
ENGINE
2011 PORSCHE CAYENNE. CONSUMER WRITES IN REGARDS TO CAR STALLING WHILE DRIVING. *LD THE CONSUMER WAS ADVISED NO FAULT CODES APPEARED. THE VEHICLE STALLED AND DRIFTED INTO A CURB BENDING AND DAMAGING THE FRONT WHEELS. THE CHECK ENGINE LIGHT ILLUMINATED. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11060798January 5, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 PORSCHE CAYENNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V368000 (ENGINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (PORSCHE OF LARCHMONT, 2500 BOSTON POST RD, LARCHMONT, NY 10538) AND WAS INFORMED THAT THE REMEDY PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058495January 4, 2018
ENGINE, POWER TRAIN
I WAS PULLING FORWARD ON A LEVEL CITY STREET AND TURNING LEFT FROM A STOP SIGN. THERE WAS A SIGNIFICANT AMOUNT OF SHUDDERING AND FEELING OF A LOSS OF POWER. THIS WAS A SIGNIFICANT SAFETY ISSUE DUE TO ONCOMING TRAFFIC. OVER A PERIOD OF SEVERAL MONTHS THIS HAD BEEN INCREASING IN SEVERITY BUT THE DEALER COULD NOT IDENTIFY THE PROBLEM. I TOOK IT TO THE DEALER AND WAS ABLE TO REPEAT THE PROBLEM FOR THEM. THEY IDENTIFIED THE TRANSFER CASE AS THE ISSUE. IT WAS REPLACED. I ALSO HAD TO REPLACE THE TIRES DUE TO THE DEALERS IDENTIFICATION THAT THE TRANSFER CASE HAD CAUSED DIFFERENTIAL TREAD WEAR DAMAGE TO A REAR TIRE. AS A FORMER MILITARY AVIATOR, THERE IS NO DOUBT IN MY MIND THAT THIS IS A SAFETY ISSUE. PORSCHE NEEDS TO IDENTIFY WHAT THE ISSUES ARE (DESIGN, MANUFACTURING, SERVICING, ETC) AND REMEDY THEM. SURPRISINGLY, THIS IS A KNOWN PROBLEM BECAUSE THE SERVICE ADVISER INFORMED ME THAT THEY KEEP TRANSFER CASES IN STOCK. THEY RETAIL FOR $3944, PLUS THE NEW VENT KIT (MINE DOES NOT HAVE IT) AND THEN ADD LABOR, AND TIRES IF THEY HAVE BEEN DAMAGED. THAT IS A LOT OF EXPENSIVE INVENTORY TO HAVE ON HAND IF PORSCHE WANTS TO CLAIM THERE IS NOT A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056633December 26, 2017
ENGINE
ENGINE STALLED WHILE DRIVING. CAR TAKEN TO PORSCHE DEALERSHIP WHERE THEY DETERMINED THE CAMSHAFT CONTROLLER NEEDED TO BE REPLACED AS IT WAS BROKEN. PAID $4000 IN REPAIRS IN 2016. PORSCHE HAS SINCE ISSUED A RECALL FOR THIS ISSUE, HOWEVER THEY WILL NOT REIMBURSE FOR THE PREVIOUS REPAIRS AS THEY NOTED. NO RESPONSE ON TIMING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055490December 19, 2017
ENGINE, STEERING, SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 PORSCHE CAYENNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V368000 (ENGINE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PORSCHE OF SILVER SPRING IN SILVER SPRING, MARYLAND WAS MADE AWARE OF THE RECALL AND STATED THAT THERE WAS NO REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. WHILE DRIVING 40 MPH, THE THROTTLE CONTROL FAILED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE POWER BRAKES AND POWER STEERING FAILED. THE VEHICLE WAS TOWED TO PORSCHE OF SILVER SPRING WHERE IT WAS DIAGNOSED THAT THE CAM SHAFT CONTROLLERS FAILED AS DESCRIBED IN THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 90,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023444September 14, 2017
ENGINE
11/10/2016 WHILE DRIVING ENGINE LIGHT CAME ON, CAR RUNNING VERY ROUGH, TROUBLE STARTING. DEALER VERIFIED AND FOUND NUMEROUS FAULTS. REMOVED LEFT VALVE COVER AND FOUND SCREWS FOR CAM ADJUSTER BROKEN. REMOVED BANK 2 CAM ADJUSTER & VALVE COVER REMOVED OIL PAN TO RETRIEVE BROKEN PIECES OF SCREWS FROM ACTUATOR. REPLACED BOTH BANK 1&2 CAM ADJUSTERS. RESET CAM ADJUSTER TIMING.-DURING TEST DRIVE VEHICLE STARTED RUNNING ROUGH & CHECK ENG. LIGHT CAME ON. DIAGNOSIS.-DEFECTIVE CYLINDER 2 IGNITION COIL. 6/15/2017 DEALER NOTIFIED THAT ENTIRE DASHBOARD WAS LIT UP AND VEHICLE RUNNING VERY ROUGH. PROBLEM: SCORING ON CYLINDER 2. REMOVED ENGINE AND TRANSMISSION. REPLACED ENGINE BLOCK , REINSTALLED COMPONENTS. REINSTALLED ENGINE AND TRANSMISSION, ALIGNED, CALIBRATED. 7/31/2017 RECEIVED PORSCHE RECALL AH08- REPLACING FASTENING SCREWS FOR CAMSHAFT CONTROLLER. CALLED DEALER SERVICE MGR. AND ASKED IF ENGINE PROBLEMS COULD BE RELATED TO CAMSHAFT FASTENING SCREW FAILURE, SINCE CAR EXHIBITED EXACTLY THE SAME ISSUES AS NOTED IN THE RECALL LETTER. TOLD ABSOLUTELY NOT ! 8/18/2017 RETURNED CAR TO CUSTOMER AND CHARGED CUSTOMER $4000. CUSTOMER STARTED CAR, ENGINE FAILED IMMEDIATELY. DEALER RETURNED CAR TO SHOP. 9/14/2017 - CAR IS STILL AT DEALER'S WAITING FOR NEW ENGINE !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011342July 28, 2017
ENGINE
THE BOLTS ON THE CAMSHAFT CONTROLLER BROKE INSIDE OF MY ENGINE. WHEN THIS HAPPENED, I WAS DRIVING SOUTHBOUND ON THE 405 FREEWAY IN LOS ANGELES, CA. THE CAR VIOLENTLY JERKED AND THEN STALLED ON THE FREEWAY. THIS ALMOST CAUSED A MAJOR ACCIDENT, BUT THANKFULLY EVERYONE WAS ABLE TO AVOID MY CAR. I'VE BEEN TOLD BY A FEW REPAIR SHOPS THAT THE DAMAGE DONE BY THE LOOSE BOLTS LIKELY DAMAGED THE ENGINES INTERNAL COMPONENTS AND I WILL LIKELY BE NEEDING A NEW ENGINE OR AN OVERHAUL OF THE EXISTING ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004844July 12, 2017
ENGINE
THE SCREWS HOLDING MY CAMSHAFT ACTUATOR FAILED AND I EXPERIENCED IMMEDIATE ENGINE LOSE AS WELL AS BRAKING LOSE DUE TO NO VACUUM. AT THE TIME OF MY ENGINE FAILURE IT WAS A KNOWN ISSUE FOR PORSCHE (SEE WC-22) WHEREAS THEY DID NOT MAKE PUBLIC AWARE OR PROACTIVELY FIX THE ISSUE. THIS ENDED UP COSTING ME APPROXIMATELY $7500 OUT OF POCKET (IN ADDITION TO SEVERAL EMOTIONAL DAMAGE DUE TO FINANCIAL CONSTRAINTS AND THE IMMEDIATE DANGER WHEN THE ENGINE FAILED AT HIGHWAY SPEED IN THE FAR LEFT LANE). PORSCHE HAS SUBSEQUENTLY ISSUED A RECALL (RECALL AH-08 AND NHTSA CAMPAIGN 17V368000) BUT HAD NOT CONTACTED AFFECTED OWNERS YET. I'D LIKE A FULL REFUND OF MY EXPENSES PLUS INTEREST. I ALSO FEEL THEY SHOULD BE FINED OR PAY IMPACTED OWNERS LIKE MYSELF A PENALTY DUE TO THEIR IMPROPER MISHANDLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004166July 10, 2017
POWER TRAIN
TRANSFER CASE WENT BAD AT 64K MILES. THREE TSB'S ON TRANSFER CASE PROBLEMS INCLUDING THE VERY ISSUE MY CAR HAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000763June 23, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
VERY SCARY AND DANGEROUS EXPERIENCE ENGINE STALLED AFTER FILLING UP WITH GAS. THE VEHICLE REQUIRED TWO OR THREE ATTEMPTS TO START. I EXITED THE GAS STATION ONTO THE RAMP FOR THE INTERSTATE. THE CAR SUDDENLY LOCKED UP LESS THAN A MILE DOWN THE INTERSTATE WHILE DRIVING 70, MPH. THERE WAS NO POWER BRAKING OR POWER STEERING AT ALL. FORTUNATELY, I REMAINED IN THE FAR RIGHT LANE AND MOMENTUM CARRIED THE VEHICLE OFF THE NEXT EXIT RAMP BEFORE VEHICLE COMPLETELY SHUT OFF. I HAVE HAD A HOST OF OTHER ISSUES INCLUDING PSM FAILURES, START/STOP MODE DEACTIVATED ERRORS, IGNITION PROBLEMS, BRAKING ISSUES, UNNECESSARY REPAIRS, TIME/ENERGY, MISSED WORK, RENTAL CARS, MISDIAGNOSES, ETC. I AM CERTAIN THE SYMPTOMS ARE CONSISTENT WITH CAMSHAFT DEFECT AFFECTING MANY OTHER CAYENNE S, TURBO, AND PANAMERA S OWNERS PER SEVERAL INTERNET FORUM DISCUSSIONS. THIS IS REALLY DANGEROUS. I AM DISAPPOINTMENT EARLIER NOTIFICATIONS WERE NOT ISSUED AND I HOPE THIS MATTER IS ADDRESSED BEFORE SOMEONE DIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000301June 20, 2017
POWER TRAIN
THE TRANSFER CASE CLUNKS AND GRINDS WHEN DRIVING TURNING AND IN REVERSE WITH ONLY 60,000 MILES ON THE CAR AND THE DEALER SAID IT NEEDS TO BE REPLACED, FROM WHAT I HAVE READ THIS IS A WIDE SPREAD PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Porsche Cayenne