Nissan Quest Complaints (2004)

445 consumer complaints on file.

#10249983November 27, 2008
STRUCTURE:BODY
OUR 2004 NISSAN QUEST WHICH WE PURCHASED NEW IS RUSTING AROUND THE SUN ROOF. WE HAVE HAD NUMEROUS PROBLEMS WITH THE VAN. FOR A VEHICLE LESS THAN 5 YEARS OLD, AND HAS BEEN GARAGE KEPT, I BELIEVE RUST IN THIS LOCATION IS A DEFECT IN THE VEHICLE. WHEN MY DEALER SAID HE WOULD NOT COVER FIXING THE RUST, I TOOK THE VAN TO A BODY SHOP, AND THE OWNER WAS SO APPALLED BY THE RUST, THAT HE CALLED A DIFFERENT NISSAN DEALER, WHO AGREED AND RECOMMENDED WE FILE A CLAIM TO NISSAN'S CLAIM OFFICE. AFTER SEVERAL WEEKS, AND HAVING TO TAKE THE VAN BACK TO THE DEALER 4 TIMES, THE CLAIMS OFFICE STATED THAT SINCE THE VAN IS OUT OF WARRANTY, IT IS NOT COVERED. MY CLAIM NUMBER WITH NISSAN IS 6336483. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248725November 13, 2008
SEATS
ON NOVEMBER 9, 2008 A FRIEND OF MY DAUGHTER WAS ATTEMPTING TO ADJUST HER MID ROW PASSENGER SEAT FORWARD AND HER LEFT MIDDLE FINGER WAS CRUSHED BY THE MECHANISM FOR SEVERAL MINUTES BEFORE WE WERE ABLE TO GET IT OUT BY PUTTING THE SEAT BACK IN THE ORIGINAL POSITION. SHE WAS RUSHED TO THE EMERGENCY ROOM WHERE AN XRAY WAS PERFORMED AND SHE HAS A BROKEN BONE AT THE FINGER TIP ALONG WITH A MUTILATED FINGER AND NAIL. THIS WAS VERY TRAUMATIC AND ALTHOUGH I HAVE OWNED MY NISSAN QUEST FOR ALMOST 5 YEARS, I WAS SHOCKED AT THE FIX THE RECALL WAS SUPPOSED TO HAVE DONE. IT DOES NOT COVER THE MECHANISM ON THE HANDLE SIDE - ONLY THE REAR. THE IS AN EXTREMELY POOR REMEDY FOR THIS PROBLEM. WE HAVE BEEN FORTUNATE THAT THIS HASN'T HAPPENED BEFORE NOW. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10246344October 22, 2008
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2004 NISSAN QUEST. WHILE THE VEHICLE WAS PARKED FOR 45 MINUTES, IT SPONTANEOUSLY CAUGHT FIRE AND WAS COMPLETELY DESTROYED. AN INVESTIGATOR INSPECTED THE VEHICLE AND CONCLUDED THAT THE FIRE ORIGINATED IN THE ENGINE COMPARTMENT DUE TO A FAILURE OF THE POWER DISTRIBUTION BOX. THE CONTACT HAS A COPY OF THE POLICE REPORT AND PICTURES OF THE INCIDENT. THE MANUFACTURER DENIED ANY RESPONSIBILITY FOR THE FAILURE. THE FAILURE MILEAGE WAS 60,000. UPDATED 11/17/08 *CN UPDATED 11/13/08. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10244377October 4, 2008
EQUIPMENT
CLARION AUDIO, NO SOUND. WHEN THE CAR WAS STARTED. THE VEHICLE THE RADIO DISPLAY AND CONTROLS WORK PROPERLY BUT THERE IS NO SOUND COMING FROM THE SPEAKERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242960September 19, 2008
SEAT BELTS
TL*THE CONTACT OWNS A 2004 NISSAN QUEST. THE CONTACT'S SON PULLED THE SEAT BELT ACROSS HIS CHEST AND SIMULTANEOUSLY ATTEMPTED TO TURN HIS BODY, WHICH RESULTED IN THE SEAT BELT WRAPPING AROUND HIS NECK. THE CONTACT ATTEMPTED TO RELEASE THE SEAT BELT AND NOTICED THAT IT HAD LOCKED, WHICH MADE IT DIFFICULT FOR HER TO RELEASE THE CHILD. THE CHILD WAS FINALLY ABLE TO BE RELEASED AND SUSTAINED BRUISING AROUND HIS NECK. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 60,111.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10238712August 18, 2008
SEATS, POWER TRAIN, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, EQUIPMENT, STRUCTURE:BODY:DOOR, VISIBILITY
IN DECEMBER OF 2006 WE PURCHASED A 2004 NISSAN QUEST SE. THE FIRST YEAR WAS NOT ENTIRELY TROUBLE FREE, THE DRIVERS SEAT WOULD SELF ADJUST WHILE DRIVING. THE DEALER FIXED IT NO CHARGE. THE IN DECEMBER OF 07 THE TRANS WENT OUT, AGAIN THE DEALER COVERED IT AT NO CHARGE, GAVE US A LOANER AND WERE DONE WITHIN A WEEK. EXCEPT FOR THE INCONVENIENCE OF NOT HAVING OUR VAN WE WERE FINE UNTIL NOW!!! IN JUNE OF 08 WE WERE GOING FOR A SUNDAY DRIVE AND THE VAN JUST DIED IN THE MIDDLE OF THE STREET. NOTHING WOULD WORK NOTHING, NO POWER ANYWHERE. WE CALLED ROAD SIDE AND ALL THEY COULD DO WAS TOW US TO AL PIEMONTE NISSAN IN MELROSE PARK, IL. THE FOLLOWING MONDAY, THE DEALER CALLS AND TELLS US THE ECU IS BURNT OUT, AND HAS SOME CORROSION. IT'S COVERED UNDER WARRANTY SO NO NEED TO FAR RIGHT!!! A WEEK LATER WE FINALLY GET A LOANER, OK NOT TOO BAD. TWO MONTHS GO BY AND WE FINALLY HAVE WORD THAT WE HAVE A DATE WHEN THE PART WILL ARRIVE!!!!! THE PART GETS INSTALLED BUT THE VAN RUNS LIKE CRAP "OMG YOU MEAN THEY ACTUALLY TESTED IT"!!!! THEY NOW ARE REPLACING A CRACKED DISTRIBUTOR, GOD ONLY KNOWS HOW THAT HAPPENED!!!! THE DEALR DOES NOT CHARGE US FOR THAT, BUT THE VAN STILL RUNS LIKE CRAP SO NOW THEY HAVE TO REPLACE THREE OF THE 6 COILS AND WELL WE HAD TO PAY OVER $800 BUCKS FOR THAT. TOTALLY NOT EXPECTING THAT WE HAD TO CHARGE IT, PUTTING US IN THE HOLE EVEN DEEPER. YOU KNOW WE HAVEN'T SPENT ALOT OF $ ON THIS CAR BUT FOR A 4 YEAR OLD CAR IT SURE HAS HAD ALOT OF MAJOR COMPONENTS REPLACED. THE THE FREAKING DEALER DOESN'T TEST THE CAR, SO WE LEAVE AND THE REMOTES, DOORS, SUNROOF, WINDOWS DON'T WORK. THE CENTER COUNSIL IS FALLING APART AND THEY DIDN'T EVEN CLEAN THE '!@#$% CAR. I TAKE IT BACK, RIP THE MANAGER A NEW ONE, HE GIVES ME A LOANER AGAIN AND I'M BACK THE NEXT DAY TO PICK UP MY VAN, NOW THEY CLEAN IT. IT'S BEEN A FEW WEEKS NOW AND THE VAN IS FINE BUT I OFTEN THINK WHAT WOULD HAVE HAPPENED IF IT BROKE DOWN IN THE MIDDLE OF THE INTERSTATE!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236525July 31, 2008
ELECTRONIC STABILITY CONTROL (ESC)
2004 NISSAN QUEST LE HAS HAD THE "VDC OFF" WARNING LIGHT COME ON PERIODICALLY WHILE DRIVING FOR THE PAST 2 MONTHS, WITH INCREASING FREQUENCY. VDC IS THE VEHICLE DYNAMIC CONTROL SYSTEM DESIGNED TO ASSIST DRIVER WITH CONTROL AND STABILITY OF VEHICLE DURING SLIPS OR SWERVES WHILE DRIVING. DEALER HAD DIFFICULTY DIAGNOSING THE PROBLEM BUT A RECENT VISIT ON 7/28/08 PRESENTED ME WITH AN EXPENSIVE REPLACEMENT OF THE ABS ACTUATOR. DEALER SURMISED THAT WHEN I SAID WE WERE BEING FOLLOWED IN TRAFFIC LAST WEEK AND WERE TOLD WE HAD NO BRAKE LIGHTS, THAT WAS A RESULT OF THE VDC OFF INDICATOR LIGHT COMING ON. ALTHOUGH I AM NOT YET AWARE OF ADDITIONAL SAFETY HAZARDS, THE LACK OF BRAKE LIGHTS SEEMS SIGNIFICANT. CONSULTATION TO THE OWNERS MANUAL FOR ADVICE ON VDC OFF WARNING LIGHT GAVE ABSOLUTELY NO INDICATION OF THE BRAKE LIGHT FAILURE AS A RESULT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234390July 15, 2008
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN
WAS TOLD ON 6/28/08 THAT MY QUEST NEEDED A NEW "BRAIN" FOR THE COMPUTER AND THIS IS WHAT WAS CAUSING THE VEHICLE TO NOT GO OUT OF SECOND GEAR. WE ARE STILL WAITING ON THE PART AND NISSAN USA HAS NO ANSWERS FOR WHEN THE PART WILL BE IN. THEY HAVE REFUSED US A RENTAL BECAUSE IT IS NOT THEIR POLICY BECAUSE THE 5/60 WARRANTY IS OUT, BUT THE PART TO THE ENGINE IS UNDER WARRANTY. THE CAR IS UNSAFE TO DRIVE - THE TRANSMISSION OFTEN SLIPS AS WELL AS PROVIDES NO ACCELERATION MOST OF THE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232936July 1, 2008
STRUCTURE, VISIBILITY
FAILURE OF AUTOMATIC DOORS, MIRRORS AND MOON ROOF BEGAN FROM THE MOMENT WE DROVE VAN OUT OF LOT. DAILY WE HAVE ISSUES WITH ONE OF THE ABOVE PROBLEMS. HAVE TAKEN TO 3 DIFFERENT DEALERS TO HAVE PROBLEMS RESOLVED AND EACH TIME ARE TOLD THEY COULD NOT FIND ANYTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232218June 24, 2008
ELECTRICAL SYSTEM
I AM AN OWNER OF A NISSAN QUEST WHICH WAS PURCHASED ONLY 4 YEARS AGO. AT 100, 000 MILES A PORTION OF THE MAIN COMPUTER IS GONE, LEAVING THE CAR INOPERABLE. THE ENTIRE CASING WAS CORRODED IMPAIRING THE COMPUTER. A PART WAS ORDERED BY A NISSAN DEALER THROUGH MY MECHANIC.. INITIALLY WE WERE TOLD THE PART WOULD ARRIVE IN EARLY JUNE (THE ORIGINAL WAS ORDERED ABOUT MAY 23RD 2008) WE WERE THEN TOLD A FEW MORE DAYS...AND THEN JUNE 10TH, THE LATEST BEING JUNE 17TH ARRIVING AT THE MECHANIC. ON THE 19TH I CALLED NISSAN VILLAGE AND WAS TOLD THE PART WOULD ARRIVE JULY 10TH. AND THEY STILL CANNOT GUARANTEE THIS. I AM A MOM OF THREE KIDS, AGES 5, 4, AND 7 MONTHS. I WORK FULL TIME AND HAVE BEEN LEFT WITH NOTHING TO DRIVE. WE HAD A RENTAL FOR 18 DAYS AT A COST OF 850 UNTIL I NO LONGER COULD AFFORD IT. SINCE THIS MATTER, I HAVE DEALT WITH NISSAN USA, SEVERAL CUSTOMER SERVICE REPS, AND NOT ONE PERSON AT NISSAN, ATTEMPTED TO SHARE WITH MY WHY A 37,000 DOLLAR CAR AFTER 4 YEARS IS INOPERABLE, BUT EVEN WORSE WHY ITS TAKEN 2 MONTHS TO GET A PART IN. IT IS TRULY UNHEARD OF- PEOPLE AROUND ME ARE JUST AMAZED. I REALLY JUST WANT ANSWERS- IS THIS A PROBLEM THAT HAS OCCURRED? CORROSION AFTER 4 YEARS NORMAL? A PART MORE THAN 2 MONTHS??? THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER. YOUR TIME AND EFFORT WILL BE MUCH APPRECIATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231674June 20, 2008
SERVICE BRAKES, HYDRAULIC
VAN WAS IN SERVICE TO REPAIR A BROKEN CD PLAYER. DURING THE VISIT, THE DEALER PERFORMED A FREE 21 POINT INSPECTION, AND FOUND EXCESSIVE WEAR ON THE BRAKE PADS. THE BRAKE PADS WERE CHANGED AND ROTORS RESURFACED 6,000 MILES AGO. THE VAN HAS ONLY 21,000 MILES. THIS IS THE THIRD SET OF BRAKE PADS THAT HAD TO BE REPLACED. IN ADDITION, ROTORS WERE RESURFACED TWICE AND REPLACED INITIALLY AT 4,000 MILES. THE FIRST OCCURRENCE AT 4,000 MILES WAS COVERED UNDER WARRANTY. SECOND INCIDENT, WHICH OCCURRED AT 15,000 WAS NOT COVERED, CITING THAT IT WAS A WEAR ITEM. THE RECENT OCCURRENCE AT 21000 MILES WHICH REQUIRED NEW SET OF PADS AND RESURFACING OF THE ROTOR WAS TAKEN CARE BY THE DEALER AS A GOODWILL GESTURE. NISSAN NEEDS TO ADDRESS THE CONCERNS OF PUBLIC SAFETY. PROPER AGENCY SHOULD ALSO LOOK INTO THIS MATTER FURTHER, BECAUSE IT IS DEFINITELY A SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228642May 22, 2008
ENGINE AND ENGINE COOLING:ENGINE
I HAVE A 2004 NISSAN QUEST S. IN NOVEMBER 2007 I CALLED THE DEALERSHIP TO COMPLAIN THAT EVERY TIME I START MY VAN IT BLOWS OUT WHITE SMOKE. I HAD ABOUT 58,000 MILES. I BOUGHT THE VAN USED FROM A NISSAN DEALERSHIP. I WAS NEVER INFORMED THAT THE WARRANTY WAS EXTENDED TO 60,000 MILES. THE MECHANICS ADVISED ME TO PUT IN SOME NO SMOKE/ NO LEAK INTO THE OIL AND I SHOULD BE FINE. SO, BECAUSE THESE ARE PROFESSIONALS, I LISTEN. THE PROBLEM PERSISTED SO I CALLED NISSAN CONSUMER AFFAIRS DEPARTMENT. THEY ADVISED ME TO TAKE IT TO THE DEALERSHIP TO BE DIAGNOSED. I NOW HAD 61,000 MILES. I TOOK IN MY VAN AND THEY KEPT IT ALL DAY. THEY CALLED TO SAY THEY NEEDED EVERY RECEIPT OF OIL CHANGES, TO PROVE I KEPT UP THE MAINTENANCE. THEY SAID I HAVE A SLUDGED MOTOR AND NEED A NEW ENGINE. NISSAN WILL NOT HELP ME BECAUSE THERE IS NO RECORD OF ME CALLING BEFORE MY WARRANTY WAS UP AND THEY SAID IT WAS LACK OF MAINTENANCE, NOT COVERED. EVEN THOUGH I GAVE A YEARS WORTH OF OIL CHANGE RECEIPTS. ALSO, THEY NEVER ACTUALLY RAN A DIAGNOSIS TEST ON MY VAN. THEY JUST USED THEIR EXPERTISE, AND EXPERIENCE TO COME UP WITH A SLUDGED MOTOR. LATER MY VAN STARTS VIBRATING QUITE BADLY WHEN BRAKES ARE APPLIED, SO I TAKE IT TO A MECHANIC WHO SAYS I HAVE A MISFIRE, AND A BLOWN HEAD GASKET. (THEY ALSO SAY THIS COULD HAVE CAUSED THE SLUDGED MOTOR). I REPLACE THE SPARK PLUG 250.00 LATER. I CALL NISSAN AGAIN AND SAY WHAT I HAVE BEEN OLD ONLY TO BE TOLD IT STILL WOULD NOT BE COVERED, THAT I NEED A NEW ENGINE. THAT IT ISN'T THEIR RESPONSIBILITY TO MAKE SURE THE VAN WAS KEPT UP BEFORE I BOUGHT IT. I FEEL THAT IF I BUY A CERTIFIED PREOWNED VEHICLE I SHOULD NOT HAVE TO WORRY ABOUT PUTTING IN A NEW ENGINE. THEY SAID IF I DIDN'T LIKE THEIR SERVICE I SHOULD CONTACT THE BBB. I FEEL THIS IS UNETHICAL, AND POOR CUSTOMER SERVICE. THEY WILL NOT HELP WITH ANYTHING AND MEANWHILE, I AM STILL MAKING PAYMENT ON THIS VAN. THEY QUOTED ME 5,000.00 FOE A USED MOTOR AND IT WOULD ONLY HAVE A 90 DAY WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227190May 10, 2008
AIR BAGS
5/10/08-JUST HAD A FRONT END COLLISION IN OUR 2004 NISSAN QUEST MINIVAN CARRYING MYSELF, HUSBAND & 3 CHILDREN-ONE IN A CARSEAT. DRIVER IN OTHER VEHICLE FAILED TO YIELD TO MY RIGHT OF WAY AND IMPACT WAS MADE BY MY VAN TO THE SIDE OF HER CAR WITH ME GOING APPROX. 35MPH AND SHE WAS GOING ABOUT THE SAME. MY BODY CAME FORWARD EVEN WITH THE SEATBELT BUCKLED, MY SONS CHESTS ARE BRUISED FROM THE SEATBELTS AND NONE...NONE...OF THE AIRBAGS IN THAT VAN DEPLOYED!!! WE BOUGHT THE VAN FOR SAFETY REASONS! WE PURCHASED IT BECAUSE OF THE SIDE CURTAIN AIRBAGS & NOT EVEN THE FRONT AIRBAGS DEPLOYED! I WANT THIS LOOKED INTO AND I WANT SOME ANSWERS AS TO WHY THEY DIDN'T DEPLOY. WERE THERE EVEN AIRBAGS IN THE VAN? OBVIOUSLY WE HAVEN'T SEEN THE DAMAGE IN DAYLIGHT HOURS, BUT AT THOSE SPEEDS AND SINCE WE HIT HEAD ON AT THE VERY LEAST THE AIRBAGS IN FRONT SHOULD HAVE DEPLOYED. THANK YOU. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10221811March 19, 2008
ELECTRICAL SYSTEM:IGNITION
TL*- THE CONTACT OWNS A 2004 NISSAN QUEST. WHILE DRIVING AT 60 MPH. THE VEHICLE STARTED TO VIBRATE AND THE ENGINE STALLED. THERE WAS NO POWER STEERING OR BRAKES DURING THE STALLING INCIDENT. THE IGNITION COIL HAD BLISTERED SENDING A SIGNAL BACK TO THE ECM UNIT WHICH CAUSED THE VEHICLE TO STALL. THE VEHICLE WAS TOWED TO THE DEALER FOR REPAIR. THE CURRENT AND FAILURE MILEAGE 34,643
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221369March 16, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE, ELECTRICAL SYSTEM
BETWEEN THE DATES OF FEB 10-17, 2008; MY 2004 NISSAN QUEST MINIVAN BEGAN TO EXPERIENCE SOME ELECTRICAL ISSUES. THE TCS, SLIP, AND ABS LIGHTS CAME ON IN THE DASH AND A HUMMING NOISE WAS COMING FROM MY ENGINE. I TOOK MY VEHICLE TO THE DEALERSHIP (WERE I PURCHASED IT FROM), AND AS I PULLED INTO THE LOT THE LIGHTS WENT OFF (FEB 28). THE SERVICE REP. TOLD ME THE INFORMATION SHOULD BE STORED IN MY VAN'S COMPUTER SYSTEM. I PAID $97.40 FOR THE DEALERSHIP TO HOOK MY CAR UP FOR A DIAGNOSTIC CHECK ONLY TO BE TOLD THAT ABS SYSTEM PUMP AND MODULE ASSEMBLY NEEDED TO BE REPLACED AT A COST OF $1790. THE SERVICE REP ALSO TOLD ME THAT WHAT EVER WAS CAUSING THE HUMMING NOISE WOULD BE REPAIRED. ONLY A TEMPORARY FIX, BECAUSE ON MY WAY BACK HOME THE NOISE STARTED AGAIN. HE ALSO TOLD ME THAT MY BRAKES WERE FUNCTIONAL BUT MY ABS UNIT DID NOT AFFECT MY NORMAL BRAKES. UNTIL I COULD HAVE THE REPAIRS DONE, AND WITH NO OTHER MEANS OF TRANSPORTATION, I CONTINUED TO DRIVE MY VAN. I CALLED BACK TO THE DEALERSHIP AND ASK IF THERE WAS ANYWAY FOR THEM TO DISCONNECT THE ABS SYSTEM BECAUSE IT WAS CONTINUING TO DRAIN MY BATTERY. AND I WAS TOLD NO, THE ONLY WAY WAS TO HAVE THE REPAIRS DONE. ON MARCH 8, I PART MY VAN AND THREE HOURS LATER I RETURNED TO MY VAN AND IT WOULD NOT START. SO IT HAD TO HAVE MY CAR JUMP STARTED AND EVER SINCE THEN HAVE HAD TO REMOVE THE TERMINALS FROM THE BATTERY WHEN I AM NOT USING THE VAN. ON FEB 14, SEVERAL OTHER ISSUE CAME ABOUT: 1. SPEEDOMETER STOPPED WORKING 2. ODOMETER STOPPED WORKING 3. AIR CONDITIONER STOPPED WORKING SO ONCE I PULLED OVER, I ATTEMPTED TO START MY VEHICLE AND IT WOULD CONTINOUSLY START AND STOP. SO I MADE THE DECISION TO LEAVE THE VAN WHERE IT WAS PARKED. TWO DAYS LATER I RETURNED TO FIND OUT THAT THE VAN HAD ACTUALLY CAUGHT ON FIRE THE ON SATURDAY FEB. 15. SO WHAT AM I TO DO.........? *TR UPDATED
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10217778February 12, 2008
ENGINE AND ENGINE COOLING
ON MY 2004 NISSAN QUEST, THE CAMSHAFT POSITION SENSOR FAILED ON MY VEHICLE IN THE MIDDLE OF TRAFFIC CAUSING MY CAR TO CUT OFF COMPLETELY. THIS ALMOST CAUSED 2 ACCIDENTS BEFORE I COULD STEER THE CAR OFF THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217880February 12, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I CURRENTLY LEASE A 2004 NISSAN QUEST. MY LEASE IS UP IN AUGUST 2008 AND MY TRANSMISSION BROKEN DOWN ON ME IN JANUARY 2008 @ 63,700 MILES. THE WARRANTY ON THE VEHICLE COVERS 5 YEARS OR 60,000 MILES. AS YOU CAN SEE, I AM OVER THE MILES BY 3,700 BUT THE PRODUCT SHOULD NOT HAVE BROKEN DOWN AT ONLY 4 YEARS OF AGE. EMMA LANCASTER (CUSTOMER SERVICE REP. NORTH AMERICAN) AND THE NISSAN CORPORATION WERE NOT HELPFUL IN SOLVING THIS PROBLEM OF REPLACING THE TRANSMISSION AT NO COST TO ME. AFTER WAITING 2 WEEKS FOR EMMA TO RETURN MY CALL WITH A STATUS OF THE SITUATION, SHE INFORMED ME THAT I MUST SUPPLY PROOF THAT I HAD ALL NECESSARY MAINTENANCE DONE ON MY VEHICLE. I THEN SUBMITTED RECEIPTS FROM INDEPENDENT STATION OWNERS INDICATING THAT ALL NECESSARY MAINTENANCE WAS PERFORMED. AFTER WAITING YET ANOTHER WEEK FOR AN ANSWER FROM EMMA AND NISSAN, EMMA INFORMED ME THAT NISSAN WOULD NOT PAY TO REPLACE MY VEHICLE BECAUSE I DID NOT HAVE MY VEHICLE SERVICED AT A NISSAN DEALERSHIP. HOWEVER, TWO WEEKS PRIOR EMMA LANCASTER ADMITTED TO ME THAT THE TRANSMISSION SHOULD NOT HAVE BROKEN DOWN AT THIS POINT IN TIME. END RESULT: I PAID $3,600 TO FIX A TRANSMISSION (WHICH TOOK ONE MONTH TO REPLACE AND REPAIR) AND PAID $1,200 TO LEASE A RENTAL CAR (ANOTHER $ AMOUNT THAT NISSAN WILL NOT REIMBURSE ME FOR) UNTIL THE TRANSMISSION ON MY QUEST WAS INSTALLED. ACCORDING TO NISSAN ALL PARTS OF THE 2004 QUEST ARE DISCONTINUED AND THEY HAD TO SEND OUT TO HAVE A NEW TRANSMISSION BUILT. I WILL NEVER LEASE OR PURCHASE ANOTHER NISSAN PRODUCT AND WILL SPREAD THE WORD TO OTHER CONSUMERS NOT TO PURCHASE ANY NISSAN VEHICLE. THE PRODUCTS ARE UNRELIABLE AND THE CUSTOMER SERVICE IS HORRID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216428January 29, 2008
ELECTRICAL SYSTEM:IGNITION, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, STRUCTURE:BODY:DOOR
NUMEROUS COMPLAINTS WITH VEHICLE /SOMETIMES NO POWER ( IS AN ISSUE ON THE FREEWAY) TURN ENGINE OFF AND RESTART CAR RUNS FINE MOST TIMES??? ENGINE CRANK POSITION SENSOR REPLACED WITH 70000 MILES ON THE VAN / DOOR RECALLED , FIXED NOW ACTING UP AGAIN / RADIO SOMETIMES COMES ON WITH NO SOUND, FIXED AT 30000 MILES NOW ONCE AGAIN A PROBLEM.. DEALER TRIES TO HELP BUT NISSAN ABSOLUTLEY NO HELP. NUMEROUS CALLS TO THE FACTORY CUSTOMER REP, TOLD THAT DUE TO THE FACT PROBLEMS DO NOT OCCUR AT THE DEALER NISSAN NOT RESPONSIBLE. NISSAN CUSTOMER REP TOOK 3 WEEKS TO CALL ME I MADE CALLS EVERY DAY, FINALLY COUGHT HIM. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216031January 25, 2008
AIR BAGS, AIR BAGS:FRONTAL
ON 1-11-08 I WAS INVOLVED IN A SINGLE CAR COLLISION IN MY 2004 NISSAN QUEST. I WAS AVOIDING ANOTHER VEHICLE AND SWERVED INTO A CEMENT BARRIER WAL, HEAD ON. I THEN TRIED TO CORRECT THE VEHICLE AND STRUCK THE RIGHT FRONT BUMPER INTO ANOTHER CEMENT WALL. NEITHER AIRBAG DEPLOYED. MY VEHICLE HAS BEEN LOOKED AT BY PROGRESSIVE AND A BODY SHOP, PLUS SENT FOR DIAGNOSTICS TO A NISSAN DEALER. EVERYONE AGREES THE AIRBAGS SHOULD HAVE DEPLOYED. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10215492January 20, 2008
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
PASSENGER SIDE SLIDING DOOR FAILS TO LATCH OR POPS OPEN WHEN DRIVING AND THE TEMPERATURE OUTSIDE IS BELOW 30 DEGREES FAHRENHEIT. THIS VEHICLE HAS BEEN TAKEN BACK TO THE DEALER AT LEAST 4 OR 5 TIMES SO FAR. THIS RENDERS THE VEHICLE INOPERATIVE UNTIL THE DOOR LATCHES SHUT. THIS IS ENDANGERING OUR CHILDREN WHO SIT IN CAR SEATS IN THE SECOND ROW OF SEATS IN THE QUEST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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