Nissan Quest Complaints (2004)

445 consumer complaints on file.

#10128556July 13, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
1ST OCCURENCE: AUG 4, 2003 (1) THERE WERE NO EVENTS LEADING UP THE FAILURE. (2) THE FAILURE WAS THE AUTOMATIC TRANSMISSION RELEASE BUTTON/SELECTOR BUTTON DISINTERGRATED FOUR DAYS AFTER PURCHASING THE BRAND NEW VECHICLE. WE HAD DRIVEN 800 MILES, AND UPON TRYING TO SHIFT FROM DRIVE INTO PARK THE BUTTON FELL APART. THE CONSEQUENCE WAS THE INABILITY TO SHIFT OUT OF PARK, UNLESS WE USED A PIECE OF PLASTIC TO PUCH THE SPRING BACK AND WE WERE ABLE TO DRIVE BACK TO THE DEALERSHIP, WHICH WAS ONLY 1/2 MILE AWAY WHEN THE FAILURE OCCURED. (3) POHANKA NISSAN OF FREDERICKSBURG, WHERE WE HAD PURCHASED THE VEHICLE, REPLACED THE PART. 2ND OCCURENCE: APPROX. JULY 2004 (1) ONCE AGAIN, THERE WERE NO EVENTS LEADING UP TO THE FAILURE. (2) THE BUTTON ONCE AGAIN BROKE APART, THIS TIME WHEN DEPRESSING THE BUTTON TO SHIFT FROM PARK INTO DRIVE. THERE WAS A LARGE ENOUGH PIECE OF PLASTIC LEFT TO ALLOW THE CAREFUL PUSHING OF THE SPRING AND WE WERE ABLE TO DRIVE BACK TO POHANKA NISSAN OF FREDERICKSBURG. (3) THE BUTTON WAS ONCE AGAIN REPLACED BY POHANKA NISSAN. [THE BUTTON WAS REPLACED AGAIN UNDER NISSAN REPAIR BULLETIN JUNE 2005 BY COWLES NISSAN OF WOODBRIDGE -- THIS IS THE THIRD REPLACEMENT, EVEN THOUGH IT HAD NOT BROKEN] 3RD OCCURENCE: 4 JULY 2005 (1) FOR ABOUT FOUR DAYS BEFORE THE FAILURE, THERE WAS GREAT DIFFICULTY IN SHIFTING FROM DRIVE INTO PARK, IT WOULD STOP AT REVERSE. AFTER SOME WIGGLING IT WOULD EVENTUALLY SHIFT INTO PARK. (2) WHEN PULLING INTO A GAS STATION, WE ONCE AGAIN WERE HAVING PROBLEMS SHIFTING FROM DRIVE INTO PARK, AND AFTER TRYING TO WRIGGLE THE SHIFTER, THE ENTIRE SHIFTER LEVER CAME OUT OF THE CONSOLE IN MY HAND. THE VEHICLE WAS STILL IN REVERSE. WE GENTLY REPLACED THE SHIFTER INTO THE CONSOLE, AND WAS ABLE TO MOVE THE VEHICLE INTO PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128565July 13, 2005
ELECTRICAL SYSTEM:WIRING
(1) THERE WERE NO EVENTS LEADING UP TO THE FAILURE. (2) AM RADIO RECEPTION IS TERRIBLE, HIGH STATIC EVERYTIME YOU RUN OVER A BUMP IN THE ROAD. (3) THE FIRST DEALER COULD NOT REPLICATE THE PROBLEM, THE SECOND DEALER FOUND LOOSE GROUND WIRES FOR THE AM ANTENNAE, BUT HAD NOT ORDERED THEM UNTIL A DETERMINATION COULD BE MADE IF IT WAS UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128561July 13, 2005
INTERIOR LIGHTING
(1) A SCREW FELL OUT WHEN I OPENED THE SUNGLASS HOLDER. I DID NOT KNOW WHAT IT CAME FROM AT THE TIME. (2) THE MAPLIGHT ASSEMBLY, WHICH INCLUDES THE SUNROOF CONTROLS, THE TWO POWER SLIDING DOOR CONTROLS, AND THE REAR HATCH CONTROL, FELL FROM THE ROOF WHILE CROSSING RAILROAD TRACKS. THE MAPLIGHT ASSEMBLY WAS HANGING IN MIDAIR BY THE WIRES, SWINGING WILDLY, AND BLOCKING THE VIEW OF THE ROAD AS I WAS CROSSING THE RAILROAD TRACKS. UPON EXAMINATION, THE PLASTIC AROUND ONE SCREW HAD CRACKED APART, SEPARTING THE SCREW FROM THE ASSEMBLY, AND THE SECOND SCREW HAD JUST FALLEN OUT. (3) I TOOK THE VEHICLE BACK TO POHANKA AND THEY REPLACED ONE SCREW AND PUT A WASHER AND A DIFFERENT SCREW FOR THE OTHER CONNECTION. THEY DID NOT REPLACE THE MAPLIGHT ASSEMBLY, JUST PUT TWO DIFFERENT SCREWS AND A WASHER TO REATTACH THE MAPLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127769July 7, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, POWER TRAIN
DT: CALLER HAS HAD VAN FOR A LITTLE OVER A YEAR AND IN NOVEMBER 2004 THE BRAKES STARTED MAKING A NOISE AND VAN WOULD NOT RESPOND TO GIVING IT GAS. CALLER STATED THE RPMS REVVED, BUT THE VAN WOULD NOT ACCELERATE. THE CALLER SAID HER HUSBAND HIT THE BRAKE AND THE STEERING WHEEL SHOOK. THE BRAKE ROTORS WARPED AND THE AXLE NEEDED TO BE REBUILT. THE TRANSMISSION SHIFT UNIT ALSO NEEDED TO BE REPLACED. DEALER REPLACED THE ROTORS AND THEY WERE REBUILDING THE AXLE AND REPLACED TRANSMISSION SHIFT UNIT. MANUFACTURER HAS BEEN CONTACTED. THE CALLER WAS WAITING FOR THEM TO CALL HER BACK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124308June 6, 2005
STRUCTURE:BODY:ROOF AND PILLARS
DT: 2004, NISSAN QUEST HAS 4 WINDOWS ON THE ROOF AND THEY LEAK. CONSUMER TOOK VEHICLE BACK TO DEALER FOUR TIMES AND THEY REFUSED TO FIX IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122292May 27, 2005
AIR BAGS, AIR BAGS:FRONTAL, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
I HAVE A 2004 NISSAN QUEST WHICH HAD A RECALL TO FIX A PROBLEM WHERE THE FRONT PASSENGER AIRBAG SENSOR WOULD CAUSE AN AIRBAG TO STILL DEPLOY EVEN IF A CHILD WAS SITTING IN THAT SEAT. AFTER THE RECALL WAS PERFORMED, MY "PASSENGER AIRBAG DISABLED" INDICATOR REMAINS ON EVEN WITH AN ADULT (WEIGHT 105LBS) IN THE PASSENGER SEAT. WE HAVE BROUGHT THIS TO THE DEALERSHIP AND THEY REPORT THAT THE MANUFACTURER SAYS THIS IS HOW IT IS INTENDED TO WORK AND THEY WILL DO NOTHING TO FIX THE PROBLEM. THE SAFETY OF MY WIFE IS AT RISK WHEN I DRIVE THIS VEHICLE SINCE THE AIRBAG WILL NOT DEPLOY DURING AN ACCIDENT WHEN SHE IS RIDING IN THE PASSENGER SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122178May 26, 2005
VISIBILITY
SUN VISOR ON 2004 NISSAN QUEST IS NOT FOLDING ALL THE WAY TOWARDS TO WIND SHIELD. WHAT HAPPENS, LEFT SIDE OF THE VISOR MADE INCORRECTLY AND IT IS CATCHING THE SIDE COLUMB OF THE VEHICLE AND CONSEQUENTLY IT STAYS ALMOST IN THE MIDDLE. THIS IS A GREAT SAFETY CONCERN AND IT DOESN'T WORK WHEN SUN SHINES FROM THE FRONT SIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122059May 24, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, EQUIPMENT:ELECTRICAL
MY NISSAN QUEST (2004) HAS HAD MULTIPLE PROBLEMS. THE PASSENGER DOOR HAS BEEN REPAIRED 6 TIMES AND IS STILL NOT FUNCTIONING CORRECTLY. I HAVE A TERRIBLE VIBRATION UPON ACCERLERATION. I NOW HAVE A SHAKING SENSATION WHEN BRAKING, AND MY ENTIRE STERO SYSTEM IS FAILING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122657May 20, 2005
AIR BAGS
CONSUMER EXPERIENCING DELAYS IN HAVING THE RECALL REPAIRS PERFORMED ON THE 2004 NISSAN QUEST.*MR THE CONSUMER RECEIVED 2 RECALL IN THE LAST 6 MONTHS. THE LAST ON WAS RECEIVED JANUARY 2005 BUT THE DEALER HASN'T CONTACTED THEM TO BRING THE VEHICLE IN TO CORRECT THE PROBLEM DUE TO LACK OF PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120890May 13, 2005
AIR BAGS
PASSENGER AIR BAG WILL NOT DEPLOY IN THE EVENT OF A CRASH. BILL RAY NISSAN OF LONGWOOD, FLORIDA IS UNWILLING TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118747April 30, 2005
SEATS:MID/REAR ASSEMBLY
SECOND ROW BUCKET SEAT CAUGHT MY RIGHT RING FINGER IN THE FORWARD/BACK MECHANISM. MY FINGER WAS NEARLY SEVERED AT THE FINGERNAIL WHICH RESULTED IN A BROKEN BONE IN THE TIP OF MY FINGER AND 3 STITCHES IN THE EMERGENCY ROOM. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10118323April 23, 2005
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK, EQUIPMENT
RE: MY 2004 NISSAN QUEST-HAVE HAD SAME PROBLEM RECUR FOR ALMOST 1 YR & DEALER HAS NOT FIXED IT IN 5 TRIES. ON 7/21/04, BROUGHT MY VAN IN FOR SERVICE 'CAUSE AN ALARM BEEPER WOULD GO OFF RANDOMLY WHEN DRIVING-COMES FROM REAR POWER LIFTGATE. BESIDES THE CONSTANT BEEPING, AT TIMES THE LIFTGATE WILL NOT OPEN, ALSO WHEN OPEN THE LIFTGATE WILL NOT CLOSE USING THE POWER BUTTONS-THEN LIFTGATE NEEDS TO BE SHUT MANUALLY. AT MY 7/21/04 SERVICE APPT, THE DEALER ORDERED A PART THAT WOULD BE INSTALLED LATER TO FIX BEEPING. PICKED THE VAN UP ABOUT 4:30 PM, GOT GROCERIES, PICKED UP DAUGHTER & DROVE HOME. ON THE WAY THE VAN WAS BEEPING ALL THE WAY WHEN SUDDENLY A FLASHING WARNING LIGHT CAME ON THAT SAID "WARNING LIFT GATE OPEN". I PANICKED THINKING MY LIFT GATE WAS ABOUT TO FLY OPEN. I PULLED OVER CONFUSED BECAUSE LIFTGATE WAS NOT OPEN. I PUSHED INTERIOR CONTROL FOR LIFT GATE BUT LIFTGATE DID NOT OPEN. THINKING I WAS TEMP. OK, I SLOWLY DROVE HOME W/ FLASHING WARNING SIGNAL ON WHOLE TIME. WHEN I GOT HOME-TRIED TO OPEN LIFTGATE. IT WOULDN'T BUDGE-NOT W/ POWER CONTROLS INSIDE VAN NOR KEY FOB. IT WOULDN'T OPEN MANUALLY EITHER. AT THAT POINT, I WAS AFRAID TO DRIVE VAN ANY FURTHER. WAS WELL AFTER 5 PM & THE SERVICE DEPT WOULD BE CLOSED BUT I CALLED THEM ANYWAY. I TALKED TO JOHN NELSON, SALES MGR & EXPLAINED WHAT HAPPENED. TOLD HIM I WAS AFRAID TO DRIVE VAN BECAUSE OF WARNING LIGHT BUT CAN'T SEEM TO OPEN/CLOSE DOOR EITHER. HE ASSURED ME THAT VAN HAS "SAFETY MECHANISMS" THAT WOULD PREVENT DOOR FROM FLYING OPEN WHILE DRIVING. I TOLD HIM THAT IT WAS HARD TO BELIEVE VAN WAS SAFE WHEN IT SEEMED WARNING LIGHTS WERE MALFUNCTIONING. SINCE 7/21/04 THE WARNING LIGHT HAS NOT COME ON AGAIN. BUT THE PROBLEM THAT PRECEDED THE WARNING LIGHT-THE CONSTANT BEEPING-STILL HAPPENS ALL THE TIME, BUT ONLY WHEN IT'S WARM. SINCE I LIVE IN WI NOV 04-MAR 05 WAS PROBLEM FREE. DON'T KNOW IF DOOR WILL REALLY FLY OPEN, BUT I KNOW QUEST ALREADY HAD RECALL FOR SIMILAR PROBLEM-SLIDING DOORS NOT LATCHING IN SUB-40 WEATHER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115030April 12, 2005
ELECTRICAL SYSTEM:WIRING
WHILE DRIVING THROUGH A CONSTRUCTION SITE VEHICLE DROVE OVER AN ORANGE TRAFFIC CONE. IN THE PROCESS, IT PULLED DOWN A WIRE FROM UNDER THE VEHICLE, CAUSING IT TO SHUT DOWN. OWNER CONTACTED THE MANUFACTURER, AND WAS TOLD THAT WHAT WAS BEING EXPERIENCED WAS NOT A MECHANICAL DEFECT, AND THERE WAS NOTHING THEY COULD DO. *AK THE CONSUMER BELIEVES A RECALL SHOULD BE INITIATED THAT WOULD PROVIDE PROTECTION FOR THE WIRING UNDER THE VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117714April 6, 2005
ELECTRICAL SYSTEM:WIRING, EQUIPMENT
COMPLAINT REGARDING 2004 NISSAN QUEST TOW PACKAGE AND WIRING DESIGN FLAW.*MR THE CONSUMER STATED THE DIRECTIONAL LIGHTS ONLY BLINKED ONCE WHEN A TRAILER WAS CONNECTED TO AN AFTER MARKET WIRING HARNESS. THE DEALER INFORMED THE CONSUMER THAT THEY DID NOT KNOW THE TOW PACKAGE NEEDED TO BE ORDERED FROM THE FACTORY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115009April 6, 2005
STRUCTURE:BODY:DOOR
THE AUTOMATIC POWER SLIDING DOOR WOULD NOT REOPEN AS THE PASSENGERS WERE GETTING INTO THE VEHICLE. THE DOOR SENSOR FAILED TO REOPEN THE DOOR. THE VEHICLE HAD BEEN TO THE DEALER ON FOUR OCCASIONS AND VARIOUS REPAIRS WERE MADE, BUT THE PROBLEM RECURRED. *AK THE DEALER SUGGESTED THAT THERE WAS NO ADJUSTMENT AVAILABLE FOR THE AUTOMATIC REVERSING MECHANISM. THE CONSUMER STATED THAT THE HIGHER ON THE DOOR ONE'S ARM, HAND AND SHOULDER WOULD MAKE CONTACT, THE HARDER IT WAS TO REVERSE THE DOOR. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
4
#10115341March 17, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
NHTSA RECALL CAMPAIGN 04V186000 CONCERNING POWER SLIDING DOORS. ITHAS BEEN OVER SIXTY DAYS AND THE DEALER DOES NOT HAVE THE PARTS AVAILABLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114164March 16, 2005
SEATS:FRONT ASSEMBLY:POWER ADJUST
WE REPRESENT A GENTLEMAN THAT PURCHASED A 2004 NISSAN QUEST MINIVAN. WHILE SITTING IN THE MIDDLE BUCKET SEAT, HE ATTEMPTED TO SLIDE THE SEAT BACK TO SHOW HIS FAMILY HOW TO DO IT. IN RAISING THE LEVER ON THE SIDE OF THE SEAT, THERE IS AN EXTREMELY LARGE OPENING (WHERE THE NATURAL CURVATURE OF AN ADULTS FINGERS 'FIT') WHICH ACTS AS A VICE. HE ENDED UP WITH A SEVERED FINGER TIP. APPARENTLY THE 2005 MODEL HAS BEEN 'CHANGED.' HOWEVER, THE 2004 IS THE SAME ON EVERY ONE THAT I SEE. IT CAN BE DEMONSTRATED BY PUTTING A PENCIL IN AND SLIDING THE SEAT BACK. IT OBVIOUSLY SNAPS IN HALF WITH EASE. IT IS A VERY DANGEROUS CONDITION. UNKNOWN IF ANY OTHER INJURIES TO OTHER INDIVIDUALS REPORTED.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10115212March 14, 2005
ENGINE AND ENGINE COOLING:ENGINE
NISSAN QUEST 2004 ROCK PLATE, WHICH GUARDS THE ENGINE HAD ALMOST COMPLETELY DETACHED. *BF IT WAS ONLY BEING HELD BY A PLASTIC SCREW. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113864March 10, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS, SEATS
VAN RIGHT AUTO SLIDING DOOR FLEW OPEN ON MY 3 CHILDREN GOING 50MPH 11 YR. OLD SON HAD TO HOLD DOOR CLOSED WITH HIS BODY AND FEET UNTIL SAFELY STOP. DOOR GOING BACK AND FORTH, WOULD NOT STAY CLOSED, WOULD NOT STAY OPENED!!! DEALERSHIP HAD TO UNHOOK BATTERY TO GET THE DOOR TO DISENGAGE! SAID PROBABLY MINOR PROBLEM. CONTACTED SALES DEPT - PROBLEMS FROM 1ST WEEK WITH VAN. NO CONTACT FOR SEVERAL DAYS, CONTACTED THEM. WOULD BE A WEEK OR TWO TO REPLACE PART. NO CALL AGAIN. CALLED THEM 4TH WEEK. SERV. DEPT. SAID NEW BULLETIN (NOT A RECALL) DID NOT HAVE REPLACE. PART. WHEN PICKED UP IN SUMMER BEGAN TO HAVE MAJOR RATTLING IN SIDE DOORS, REAR DOOR, 2ND & 3RD ROW SEATS. TOOK BACK TO DEALERSHIP, DID SOME ADJUSTMENTS NEEDS BODY SHOP WORK, TO SET UP APOINTMENT. NO CALL. DOOR CAME OPEN AGAIN WITH MY CHILDREN +2 ONBOARD WHILE DRIVING. ONE WEEK IN SHOP, MANY THINGS REPLACED INCLUDING HINGES AND LATCHES ON DOORS AND SEATS. GOT HOME, AUTO DOOR STILL BROKEN. BACK AGAIN. SOME MORE ADJUSTMENTS. CURRENT PROBLEMS SAME,NO SOLUTIONS . ALL DOCUMENTED INVOICES. POOR RESPONSE FROM NISSAN CONSUMER REGIONAL MANAGER. RUDE! NO APOLOGY FOR SAFETY CONCERNING MY FAMILY. PUT BURDEN ON ME FOR PROOF OF MALFUNCTIONS! *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113854March 9, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
PURCHASED 2004 NISSAN QUEST 3.5 SL 3/13/04. EXPERIENCED PROBLEMS WITH CAR STARTING DURING FIRST WEEK. REQUESTED FULL CHECK OF ENGINE. TOOK TO DEALERSHIP FOR CUSTOM PACKAGE. UPGRADE AND ENGINE DIAGNOSTIC DURING 2ND WEEK. WAS NOT DONE! BEGINNING 3RD WEEK CAR WOULD NOT START. DEALERSHIP TOWED AND SUPPOSEDLY FIXED. RECEIVED. VEHICLE FOLLOWING DAY 4/02/04. ON THE WAY HOME FROM DEALERSHIP, CAR SUDDENLY DIED IN A TURN ON A MAJOR INTERSECTION DURING RUSH HOUR. NEARLY HIT A CAR AND A CURB BEFORE I COULD STOP VEHICLE. MY CHILDREN WERE ONBOARD! UNKNOWN TO ME, GASOLINE WAS POURING OUT FROM UNDERNEATH THE VEHICLE. CARS WERE ZOOMING BY ON THEIR WAY HOME. SOME MEN GOT MY CHILDREN AND I OUT OF THE CAR AND PUSHED TO CAR INTO A GAS STATION ON THAT CORNER. WE WERE IN THE VEHICLE FOR SEVERAL MINUTES WITH THE HAZARD LIGHTS ON, BEFORE I COULD SAFELY GET MY CHILDREN FROM THE CAR. DEALERSHIP ONCE AGAIN TOWED VEHICLE AND SUPPOSEDLY FIXED THE FUEL RELATED PROBLEM. REPLACED THE FUEL PUMP. MY VEHICLE TO THIS DAY DOES NOT GET NEAR THE REPORTED GUIDELINE FUEL CONSUMPTION RATINGS. WINDOW STICKER 19 - 26 MPG, LOWEST END RATINGS ON THIS MODEL ARE 16 - 22. MINE GETS 13 - 14.1 IN TOWN AND 17 TO 18 ON THE HIGHWAY. HAVE READ OF RECURRING PROBLEMS WITH LOW IMPACT CAUSING FIRE IN THE STEERING COLUMNS OF THE 2004 NISSAN QUEST, A PROBLEM AND RECALL THAT EXISTED LONG BEFORE THE 2004 MODELS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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