Mercury Sable Complaints (2002)

440 consumer complaints on file.

#10331934May 24, 2010
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. THE LEFT AND RIGHT REAR COIL SPRINGS FAILED IN MARCH 2010 WHILE THE CONTACT WAS DRIVING. ON MAY 23, 2010, WHILE REVERSING OUT OF THE DRIVEWAY, THE LEFT FRONT COIL SPRING BROKE. THE CONTACT CALLED THE MANUFACTURER WHO ADVISED HER TO TAKE THE VEHICLE TO AN AUTHORIZED DEALERSHIP. THE CONTACT PLANNED TO TAKE THE VEHICLE TO A REPAIR SHOP FOR REPAIRS AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000. THE CURRENT MILEAGE WAS APPROXIMATELY 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331861May 23, 2010
SUSPENSION:FRONT
BROKEN FRONT DRIVER'S SIDE COIL SPRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331637May 21, 2010
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THE REAR DRIVERS SIDE TIRE WAS WORN PREMATURELY AND WAS CAUSING THE REAR OF THE VEHICLE TO VEER ABNORMALLY. THE VEHICLE WAS TAKEN TO A LOCAL TIRE SPECIALIST WHO ADVISED THAT THE REAR DRIVERS SIDE COIL SPRING HAD FAILED CAUSING THE TIRE TO WEAR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000 AND THE CURRENT MILEAGE WAS 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331257May 19, 2010
ELECTRICAL SYSTEM, POWER TRAIN
HAD TUNEUP. [PLUGS AND WIRES] COMPUTER UPGRADE. CAR NOW SURGES AND IDLE JUMPS TO 2000 RPM. HIT A CAR IN FRONT OF ME AT STOP LIGHT, AND ALMOST A PERSON IN WALK, WHEN SURGED. AM SHIFTING TO NEUTRAL AT STOPS, BUT, IT SNAPS YOUR NECK WHEN YOU SHIFT BACK TO DRIVE. HAVE HAD TO 2 DIF FORD & MEC. DEALERS SEVERAL TIMES AND ONLY GET NOTHING!! HELP PLEASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328299April 30, 2010
SUSPENSION:FRONT
MY FATHER WENT TO MOVE OUR 2002 MERCURY SABLE, WHICH IS CURRENTLY IN STORAGE. AFTER CLIMBING IN THE DRIVER'S SIDE HE HEARD A LOUD "BANG"; WHEN HE CHECKED THE DRIVERS FRONT TIRE WAS FLAT. HE JACKED UP THE CAR TO REMOVE THE WHEEL FOR REPAIR, AND FOUND THAT THE SPRING HAD BROKEN, CUTTING THE TIRE. WHEN I SPOKE TO HIM HE MENTIONED HAVING THE SAME ISSUE WITH HIS 2001 SABLE, WHICH WAS COVERED UNDER A RECALL. IT APPEARS FORD HAS NOT FIXED THIS PROBLEM, AND WANTS TO SWEEP IT UNDER THE RUG. I'M JUST THANKFUL IT HAPPENED WHILE SITTING IN A GARAGE, AND NOT WHEN MY WIFE OR CHILDREN WERE IN IT. WE JUST STUCK A LOT OF MONEY INTO A HEAD GASKET REPAIR ON THE ENGINE (A PROBLEM I'D HEARD OF OTHERS HAVING WITH THIS ENGINE), BUT HADN'T HEARD HOW MANY TIMES THIS HAD TURNED UP WITH TAURUS/ SABLES. THIS IS ALMOST AS BAD AS THE TOYOTA'S; HOW MANY OF THESE ARE ON THE ROAD WITH SPRINGS THAT COULD BREAK AT ANY TIME? FORD NEEDS TO TAKE ACTION TO CORRECT THIS, NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326200April 18, 2010
SUSPENSION:FRONT
STARTED UP MY 2002 MERCURY SABLE WITH 140,000 MILES ON IT IN THE DRIVEWAY. PUT THE CAR INTO REVERSE. HEARD AN AWFUL NOISE. GOT OUT THE CAR THE LEFT FRONT DRIVER'S TIRE WAS FLAT. TOOK TIRE OF AND FOUND THAT THE DRIVER'S SIDE FRONT COIL SNAPPED OF AND GOUGED THE TIRE. LUCK THIS WAS IN THE DRIVEWAY AND NOT ON THE OPEN ROAD. NOTICED ON LINE THAT THERE ARE MANY COMPLAINTS ABOUT THIS, BUT THAT FORD ONLY HAS A RECALL FOR YEARS 1999 TO 2001. THIS DOESN'T SEEM RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326266April 18, 2010
SUSPENSION
2002 MERCURY SABLE LS PREMIUM, 64,000 MILES. THE SPRINGS BROKE IN THE FRONT WHEEL ASSEMBLY. CAUSED TIRE RIP AND COST $1,100 IN REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324121April 6, 2010
SUSPENSION:FRONT, SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
I HAVE A 2002 MERCURY SABLE THAT BROKE A FRONT COIL SPRING AND NOTICED THAT 2001 MERCURY SABLES WERE RECALLED FOR THE SAME PROBLEM NHTSA CAMPAIGN ID # 04V332000 ACTION #PE04044 SHOULD THIS RECALL BE UPDATED TO INCLUDE YEAR MODEL 2002? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322242March 26, 2010
SUSPENSION
I DRIVE A 2002 MERCURY SABLE THAT WAS PURCHASED A FEW MONTHS AGO. WE ARE A FAMILY OF THREE THAT DOESN'T DRIVE OFTEN OR LIKE A NASCAR DRIVER. BUT LAST WEEK WHILE REVERSING, MY TIRES BLEW. WE WERE GOING TO PUT THE SPARE ON WHEN WE NOTICED THAT THE STRUT/SPRING THAT PUNCTURED AND BLOWN THE TIRE. WE ARE SO THANKFUL THAT WE WERE NOT ON THE INTERSTATE WHEN THIS HAPPENED BECAUSE WE COULD'VE BEEN KILLED. NOT ONLY THAT, BUT WE ARE SPENDING HUNDREDS OF DOLLARS ON THIS ISSUED THAT SHOULD BE RECALLED! I HAVE DONE SOME RESEARCH ON THIS CAR AND NOTICED THAT THIS IS A COMMON PROBLEM FOR MANY OWNERS OF THE MERCURY SABLE ANAD FORD TAURUS. IT IS NOT RIGHT FOR A COMPANY TO THINK THAT THEY CAN GET AWAY WITH THIS. OUR FAMILY WAS HIT HEAD ON, ON THE INTERSTATE A YEAR AGO ADN COULD'VE DIED!! WE ARE STILL DISABLED AND WILL BE FOR THE REST OF OUR LIVES. THE LAST THING I WANT IN MY LIFE IS TO HAVE ANOTHER CLOSE CALL TO DEATH! THIS NEEDS TO BE ADDRESSED! I NOW HAVE TO PURCHASE 2 BRAND NEW TIRES, EVEN THOUGH I JUST GOT NEW ONES! NEED NEW STRUT/SPRING COMBOS ON EACH SIDE, OTHERWISE THEY WEAR DIFFERENTLY AND COULD HAVE MORE ISSUES LATER AND NEW BALL JOINTS ON EACH SIDE. NOT ONLY THAT BUT I HAVE TO GET THESE TIRES BALANCED AND ROTATED AT ANOTHER FEE. DIDN'T HAVE A CAR FOR OVER A WEEK, AND MISSED SCHOOL. FIX THIS ISSUE! DO SOME RESEARCH YOURSELF AND YOU WILL SEE WE HAVE A BIG PROBLEM ON OUR HANDS!!! WHY SHOULD I HAVE TO PAY AND SUFFER FOR THIER MISTAKE? CAN YOU ANSWER THESE QUESTIONS FOR ME?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319175March 12, 2010
SUSPENSION:FRONT
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. HE HEARD AN UNUSUAL NOISE COMING FROM THE VEHICLE WHILE DRIVING APPROXIMATELY 25 MPH, AND UPON FURTHER INSPECTION, HE NOTICED THAT THE FRONT DRIVER'S SIDE TIRE WAS FLAT. IN AN ATTEMPT TO CHANGE THE DEFECTIVE TIRE, HE HEARD THE SAME NOISE A SECOND TIME. HE THEN NOTICED THAT THE FRONT DRIVER'S SIDE COIL SPRING HAD FRACTURED AND PUNCTURED THE TIRE THROUGH THE SIDEWALL. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE MANUFACTURER WAS CONTACTED. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 74000 AND THE CURRENT MILEAGE WAS 74000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319285March 12, 2010
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING APPROXIMATELY 3 MPH IN REVERSE OUT OF HIS DRIVEWAY, HE HEARD A LOUD BANGING NOISE. UPON FURTHER INVESTIGATION, HE OBSERVED THAT THE COIL SPRINGS HAD FRACTURED AND PIERCED ONE OF THE TIRES. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 86,000 AND THE CURRENT MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316665March 4, 2010
SUSPENSION
HI I AM WRITING ABOUT MY 17-YEAR-OLD SON'S CAR. IT IS A 2002 MERCURY SABLE. HE HAD A BLOW-OUT 4 NIGHTS AGO WHICH PROMPTED HIM TO CALL AAA TO CHANGE IT AT 11:30 P.M. THE NEXT DAY WE WENT TO GET A NEW TIRE FOR THE FRONT PASSENGER SIDE, THEY PUT A NEW TIRE ON IT, WE PAID THEM AND PROCEEDED TO BACK OUT OF THE DRIVEWAY AND THE TIRE WENT FLAT. THE MECHANIC THEN TOOK THE TIRE OFF AND TOLD US WE HAD A BROKEN COIL SPRING THAT WAS PUNCTURING THE TIRES. WE THEN TOOK THE CAR TO THE GARAGE TO HAVE THIS SPRING REPLACED FOR $150 AND UPON DRIVING THE CAR INTO THE SHOP THE OTHER SIDE BROKE AND PUNCTURED THE LEFT TIRE. SO NOW MY BILL IS UP TO $300 ALREADY AND HE HASN'T EVEN CHECKED THE REAR COILS YET. IT IS VERY FRUSTRATING TO ME TO SEE THAT THEY HAD RECALLS FOR THE 2001 SABLE AND OBVIOUSLY THEY HAVEN'T FIXED THE PROBLEM. THIS WAS A VERY TERRIFYING THING FOR ME TO DRIVE TO STAY WITH MY SON WHILE WAITING FOR AAA AND TO SEE THIS TIRE THAT WAS SPLIT IN HALF. MY SON WAS ONLY MINUTES FROM GETTING ONTO THE HIGHWAY WHERE THIS COULD HAVE BEEN A HORRIFIC ACCIDENT. I HAVE READ LOTS OF COMPLAINTS ON THE INTERNET ABOUT THE 2002 HAVING PROBLEMS SO MY QUESTION IS WHY HASN'T ANYTHING BEEN DONE YET. I SURE HOPE IT DOESN'T HAVE TO COME TO SOMEONE GETTING HURT OR EVEN WORSE BEFORE THIS PROBLEM IS FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316778March 4, 2010
SUSPENSION:FRONT
IN FEBRUARY 2010 WHILE LEAVING OUR HOME HEADING TOWARDS HIGHWAY I NOTICED THE CAR HANDLING UNUSUAL. PULLED OFF TO THE SIDE AND HAD A FRONT LEFT FLAT TIRE. HAD THE TIRE CHANGED IT WAS TOTALLY SHREDDED ON THE INSIDE AND WAS NOT ABLE TO MOVE THE CAR. AFTER INSPECTING THE TIRE THERE WAS A PIECE OF BROKEN COIL SPRING INSIDE THE TIRE. MY CAR NOW SITS IN THE DRIVEWAY BECAUSE OF THE COST FORD WANTS TO REPAIR THE PROBLEM AND IF I HAVE IT REPAIRED "I CAN PURSUE A REFUND IF A RECALL IS MADE". THIS HAS CAUSED NOW THE NEED TO ALSO HAVE TO PURCHASE NEW TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314413February 25, 2010
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE EXITING A PARKING SPACE, THERE WAS A LOUD BANGING NOISE. THE CONSUMERS DAUGHTER DISCOVERED THE FRONT DRIVER'S SIDE TIRE WAS PUNCTURED . THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY FOUND THE SUSPENSION COIL SPRING SNAPPED AND PUNCTURED THE FRONT DRIVER'S SIDE TIRE. THERE WAS CURRENTLY AN OPEN INVESTIGATION FOR THE DESCRIBED FAILURE (SEE NHTSA ACTION NUMBER EA08018: COMPONENT :SUSPENSION:FRONT:SPRINGS:COIL SPRINGS) HOWEVER THERE WERE NO RECALLS. UPDATED 04/13/10. *LJ UPDATED 10/12/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10310455February 15, 2010
SUSPENSION:FRONT
A FRONT COIL SPRING BROKE AND PUNCTURED MY FRONT TIRE ON MY 2002 MERCURY SABLE. IT HAPPENED WHEN I WAS PULLING OUT OF A PARKING SPOT. I HAD IT TOWED TO A DEALERSHIP FOR REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307853February 9, 2010
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT ALL FOUR DOORS ON HIS VEHICLE REMAINED UNLOCKED WHENEVER HE WAS DRIVING. IMMEDIATELY AFTER HIS VEHICLE WAS STARTED THE WARNING LIGHTS CAME ON AND THE DOORS UNLOCKED. THE CONTACT HAD TO LOCK MANUALLY LOCK THE DOORS. THE FORD MANUFACTURER STATED THAT THEY WOULD NOT REPAIR THE VEHICLE; HOWEVER, THEY OFFERED THE CONTACT NO EXPLANATION. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 94,000. UPDATED 3/10/10 *CN UPDATED 05/10/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306789February 5, 2010
SUSPENSION:REAR
SUSPENSION SPRING BRAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303533February 1, 2010
SUSPENSION:FRONT
WHILE BACKING OUT OF A DRIVEWAY THE FRONT RIGHT COIL SPRING FRACTURED AND TORE A 1FOOT LONG HOLE ON THE INSIDE WALL OF THE TIRE. THE CAR WAS TOWED TO A REPAIR FACILITY, WHERE BESIDE THE FRONT RIGHT COIL SPRING AND TIRE REPLACEMENT, I HAD BOTH FRONT STRUT ASSEMBLIES REPLACED ON EACH SIDE. I HAVE THE SPRING AND TIRE. EVIDENCE OF CORROSION ON SPRING, MILEAGE 101000. I CONTACTED FORD AND THEY TOLD ME THERE WAS NO RECALL AND THEY COULDN'T DO ANYTHING ABOUT IT. I SUBSEQUENTLY FOUND OUT THAT THE 2001S WERE RECALLED FOR THE SAME PROBLEM, AND THE SOLUTION WAS TO INSTALL A SPRING SHIELD. FORD DID NOT TELL ME ANYTHING ABOUT IT. I AM APPALLED THAT THE PROBLEM WAS RECOGNIZED IN 01 AND WAS NOT RECTIFIED BY 02, AND THAT I WAS NOT TOLD ANYTHING ABOUT A PREVENTABLE SPRING SHIELD ON THE 01S. WHY SHOULD I HAVE TO PAY FOR SOMETHING OR WORRY ABOUT A POTENTIALLY LIFE THREATENING SITUATION, FOR WHICH FORD APPEARS TO BE FULLY AWARE OF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303363January 30, 2010
SUSPENSION:FRONT
SPRING ON FRONT STRUTS BROKE ON BOTH SIDES, CAUSING TIRE BLOWOUT AND POTENTIALLY DANGEROUS CONDITION. SPRINGS WERE BROKEN AT IDENTICAL POINTS AND SHOW PARTIAL RUST PRIOR TO BREAKING INDICATING A DEFECTIVE MANUFACTURER OF THE SPRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303390January 30, 2010
SUSPENSION:FRONT
MY 2002 MERCURY SABLE HAS BROKEN ALL FOUR COIL SPRINGS, BOTH SETS IN MULTIPLE FRACTURES IN EACH SPRING. ALTHOUGH THEY ADMIT THIS IS FREQUENT (THE LOCAL DEALER SERVICE GARAGE SAID THAT THEY HAD SEEN HUNDREDS OF 02S WITH THIS PROBLEM, I BELIEVE THAT THE 450 OR SO SHOWN ON THIS SITE ON THIS SITE IS VERY FAR OFF) THE FRONT PAIR BROKE AROUND THE 50,000 MARK, IT TOOK ABOUT FIVE VISITS TO THE DEALER TO GET EVEN LIMITED CREDIT TOWARD REPLACEMENT. THE FAILURE WAS PROGRESSIVE, SAG WAS ONLY NOTICED WHEN IT GOT EXTREME. INTERESTINGLY THEY DID BREAK IN PAIRS. TIRE DAMAGE OCCURRED WHEN ONE EDGE OF THE SPRING PROTRUDED INTO THE TIRE. THEY REFUSED TO ALLOW ME TO KEEP THE SPRING/STRUT COMBO(THE STRUTS WERE LEAKING FROM THE ADDED ABUSE AND TRAVEL) THE SPRING LOOKED TO HAVE BROKEN THROUGH INCLUSIONS IN THE STEEL, FROM MY AUTO INDUSTRY CONNECTIONS, I FOUND THESE HAD BEEN SOURCED IN CHINA, AND WERE HOLD-OVERS FROM THE 2001 MODEL. AT ABOUT THE 80,000 MILE MARK, THE REAR SPRINGS WERE OBVIOUSLY FAILED, AGAIN MULTIPLE CRACK POINTS, ONE TIRE WAS GOUGED OUT BY THE PROTRUDING SPRING. DEALER SERVICE AGAIN INDICATED THAT NO HELP WAS BEING ISSUED, DESPITE AGAIN IN THEIR WORDS HUNDREDS OF COMPLAINTS I STILL HAVE BOTH THE DAMAGED TIRE AND SPRING/STRUT COMBOS. AGAIN, THE FRACTURE SURFACE WAS MARKED WITH INCLUSIONS, AND VOIDS, CORROSION LOOKED TO BE SECONDARY. I HAVE RUN INTO AT LEAST FIVE ADDITIONAL OWNERS WHO HAVE A FRACTURE AND WERE DENIED ANY SATISFACTION FROM FORD. FORD ZONE AND REGIONAL PEOPLE UNDERPLAY THE PROBLEM AS IF TRYING TO CONVINCE IT IS RARE, YET BOTH TIMES THE SERVICE PEOPLE INDICATE IT TO BE COMMON. THIS HAS BEEN VERY FRUSTRATING. THERE ARE ALSO UNSCRUPULOUS REPAIR FACILITIES, ONE OF WHICH INITIALLY REFUSED TO TAKE MY CAR DOWN FROM THE LIFT SAYING IT WAS DEADLY, WHILE TRYING TO EXTORT OVER $1,200 TO REPAIR SAME. I HAD TO THREATEN TO CALL THE LOCAL POLICE BEFORE THEY WOULD LET ME HAVE MY OWN CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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