Mercury Sable Complaints (2002)

440 consumer complaints on file.

#10121801May 21, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
MY 2002 MERCERY SABLE HAD CORRODED SPRINGS WHICH BROKE. I HAD TO PAY $449.77 TO REPAIR THE CAR AND COULD NOT GET REIMBURSEMENT BECAUSE THERE WAS NOT RECALL ON THE 2002. THIS APPEARS TO BE THE SAME PROBLEM THAT OCCURRED WITH THE 2001 MODEL .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121262May 18, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
DT: I AM WARE OF A RECALL OF 1999-2001 FOR MERCERY SABLE VEHICLE FOR THE SPRINGS CORRODING AND BREAKING. I HAD THE SAME ISSUE WITH 2002 MERCERY SABLE IN WHICH I HAVE HAD TO PAY OUT A EXORBITANT AMOUNT OF MONEY TO REPAIR, $550.61. I HAVE BEEN DENIED REFUND BECAUSE THERE WAS NO RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115890March 25, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, AIR BAGS
WHILE DRIVING A TRACTOR TRAILER JUMPED IN FRONT OF CONSUMER'S VEHICLE. DRIVER APPLIED THE BRAKES AND THE PEDAL WENT TO THE FLOOR. DRIVER LOST CONTROL OF THE VEHICLE AND SLID UNDERNEATH TRACTOR TRAILER. THE DRIVER'S SIDE AIRBAG DID NOT DEPLOY, BUT THE PASSENGER'S SIDE AIR BAG DID DEPLOY. DRIVER SUSTAINED HEAD INJURIES AND DIED THIRTY MINUTES LATER. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#10114864March 10, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING AT 35 MPH VEHICLE HESITATED WHEN ATTEMPTING TO ACCELERATE . CONSUMER WAS CONCERNED THAT SHE WILL BE REAR ENDED. VEHICLE HAD BE REPAIRED TEN TIMES, HOWEVER THE PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113569March 7, 2005
ENGINE AND ENGINE COOLING
WHILE DRIVING, THE ENGINE COMPLETELY SHUT DOWN. ONCE THE VEHICLE HAS BEEN TURNED COMPLETELY OFF, THE VEHICLE WOULD START AGAIN AFTER A FEW MINUTES. PLEASE PROVIDE ANY FURTHER INFORMATION. PLEASE PROVIDE VEHICLE IDENTIFICATION NUMBER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106170January 12, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
GEAR SHIFT LOCK STICKS AND DOES NOT ALWAYS ENGAGE ALLOWING SHIFT LEVER TO MOVE THE FULL RANGE OF TRANSMISSION POSITIONS WHILE DRIVING. THE ORANGE POSITION INDICATOR IS LOOSE AND FLOATS FREELY SO YOU NEVER KNOW WHAT POSITION THE TRANSIMSSION IS IN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105749January 4, 2005
VISIBILITY:WINDSHIELD
I FOUND ON YOUR SITE RECALL #03V087000 CONCERNING THE WINDSHIELDS IN THE 2002 MERCURY SABLES. I AM HAVING THE SAME PROBLEM ON MY 2002 SABLE SO I CALLED FORD AND TALKED TO THEM ABOUT THE RECALL AND THEY SEARCHED BY MY VIN #[XXX] AND WAS TOLD THAT MY VEHICLE WAS NOT ONE OF THE VEHICLES RECALLED ON THAT PROBLEM. MY WINDSHIELD HAS A LOT OF AIR NOISE COMING IN WHILE DRIVING AND IT LEAKS AND AT FREEWAY SPEEDS THE WINDSHIELD BUZZES AND VIBRATES. I DID NOT OWN THE CAR WHEN THIS RECALL WAS ISSUED BUT I CAN'T HELP BUT WONDER IF MORE OF THEM SHOULD OF BEEN ON THE RECALL LIST. THERE HAS BEEN NO ACCIDENTS OR INJURIES WITH MY PROBLEM BUT I JUST WANTED TO MAKE NHTSA AWARE OF THE PROBLEM INCASE OTHER PEOPLE HAVE THE SAME PROBLEM AS ME AND THEIR SABLES WAS NOT ON THE RECALL LIST. THANK YOU, [XXX]. *AK UPDATED 07/24/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101834December 21, 2004
AIR BAGS
COMPLAINT RECEIVED VIA E-MAIL. ON THURSDAY 11/18/04 AT APPROXIMATELY 5:30 PM CENTRAL DAYLIGHT TIME I WAS INVOLVED IN A HEAD ON COLLISION WITH ANOTHER VEHICLE, RESULTING IN A TOTAL LOSS OF MY 2002 MERCURY SABLE LS PREMIUM, ID [XXX]. THE COOK COUNTY POLICE WAS NO THE SCENE AND ISSUED REPORT # 04-140236. FORTUNATELY FOR ME AND THE OTHER DRIVER THERE WERE NO INJURIES REQUIRING TRANSPORTATION BY THE PARAMEDICS AT THE SCENE TO A HOSPITAL. THE AIR BAG SYSTEM ON THE OTHER VEHICLE WAS ACTIVATED AND DID DEPLOY. HOWEVER, MY VEHICLE AIR BAG SYSTEM DID NOT. THIS WAS THE REASON FOR MY CONCERN AND ADVISEMENT TO YOU. MY VEHICLE WAS INSURED BY TRAVELERS INSURANCE COMPANY, AND HAS BEEN HANDLED BY [XXX] , PHONE # 800-842-6172, EXT. [XXX] AT NAPERVILLE, ILLINOIS OFFICE. I HAVE RECEIVED THE CHECK FOR THE VALUE OF THE VEHICLE THAT WAS DETERMINED IN THE AMOUNT OF $ 10,905.00 FOR ABOUT 30,000 MILES. THE VEHICLE WAS TO BE PICKED UP FROM THE TOWING COMPANY THAT WAS AT THE SCENE AND TRANSPORTED TO A STORAGE FACILITY USED BY TRAVELERS INSURANCE. CONFIRMATION ON THIS DEFICIENCY ON THE AIR BAG SYSTEM CAN BE OBTAINED FROM TRAVELER INSURANCE CO. IF YOU NEED DOCUMENTATION. I HAVE SIGNED AND SENT THE TITLE OF THE VEHICLE TO THEM IN ORDER TO RECEIVE MY CHECK. *AK *NM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10103485November 30, 2004
AIR BAGS
AIR BAG DID NOT DEPLOY IN HEAD ON COLLISION. *BF THE CONSUMER WAS INVOLVED IN A HEAD ON COLLISION WHICH RESULTED IN A TOTAL LOSS. *SC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10099895November 12, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING 20 MPH VEHICLE ACCELERATED UNCONTROLLABLY. CONSUMER APPLIED THE BRAKE PEDAL AND WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE. IT WAS TAKEN TO THE DEALER FOR INSPECTION, BUT MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099954November 5, 2004
ELECTRICAL SYSTEM
VEHICLE SHUTS DOWN AT HIGHWAY SPEED WITHOUT WARNING. DEALER WAS NOT ABLE TO DUPLICATE THE PROBLEM. *BF THE THEFT LIGHT CAME ON AS WELL AS THE ABS LIGHT WHEN THE VEHICLE SHUT OFF. THE CONSUMER WAS TOLD THE IDLER AIR CONTROL WAS BAD AND HAD TO BE REPLACED. *TC WHEN THE VEHICLE STALLED FOR THE THIRD TIME, THE ABS LIGHT DID NOT ILLUMINATE, BUT THE BATTERY LIGHT ALONG WITH OTHER LIGHTS WHICH DISPLAYED PICTURES DID ILLUMINATE. THE DEALER HAD NO IDEA WHAT THE PROBLEM WAS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101097November 5, 2004
ENGINE AND ENGINE COOLING
VEHICLE STALLED INTERMITTENTLY WHILE DRIVING. *NM VEHICLE GAVE NO WARNING BEFORE IT DIED. SERVICE DEPT CAN NOT FIND THE PROBLEM. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096508October 27, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2002 MERCURY SABLE VIN # [XXX]. THE AUTOMATIC TRANSMISSION SLIPS BADLY WHEN GOING FROM FIRST TO SECOND GEAR. I HAVE BEEN TRYING TO GET THE DEALER, FAIRFEILD LINCOLN MERCURY, 6065 DIXIE HIGHWAY, FAIRFEILD OHIO, 45014, TO REPAIR THE PROBLEM SINCE 11/17/03 WITH NO RESULT. ON OCTOBER 25, 2004 I PULLED OUT IN TRAFFIC AND WAS ALMOST STRUCK WHEN THE VEHICLE FAILED TO SHIFT AND ACCELERATE THROUGH THE INTERSECTION. THE TRANSMISSION FAILS TO SHIFT AND THE RPMS MAXED OUT. THE VEHICLE SIMPLY COASTED THROUGH THE INTERSECTION AND THE OTHER VEHICLE WAS ABLE TO NARROWLY AVOID HITTING ME. ON THE THREE OCCASION (WHICH I CAN DOCUMENT) THE DEALERSHIP SAID THEY DROVE THE VEHICLE AND COULD NOT DUPLICATE THE FAILURE AND THUS THEY COULD NOT REPAIR THE VEHICLE.*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097644October 25, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING CONSUMER APPLIED THE BRAKES TO AVOID ANOTHER VEHICLE AND IT CRASHED INTO THE OTHER VEHICLE ON THE PASSENGER'S SIDE. NO INJURIES REPORTED. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION, BUT MECHANIC COULD NOT DUPLICATE THE PROBLEM. ON 11-01-04 THE PROBLEM RECURRED. THE*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10097318October 21, 2004
STRUCTURE
WATER LEAKED INTO THE A/C FAN MOTOR, CAUSING FAILURE TO THE A/C UNIT. PLEASE PROVIDE MORE INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093761October 7, 2004
STRUCTURE:BODY:DOOR, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
1. VEHICLE IS STILL UNDER MANUFACTURER'S 3 YR BUMPER TO BUMPER WARRANTY BUT THEY WILL NOT REPAIR A RUPTURE IN THE BODY (FATIGUE?) WHICH HAS ALLOWED THE DRIVER SIDE DOOR LOCK TO COME LOOSE. THE RUPTURE IS PROGRESSIVELY INCREASING. BROUGHT TO ATTENTION OF DEALER, MALL OF GEORGIA FORD IN BUFORD GA, TEL. 770-932-4060, ON 10-27-2003. DEALER PROMISED TO ORDER PART AND CALL MY WIFE AT HOME ON ITS ARRIVAL. I WENT OUT OF THE COUNTRY FOR 4 MONTHS. MY WIFE NEVER REC'D ANY CALL. ON MY RETURN, I CALLED THE DEALER AND WAS TOLD "SORRY! PROCEDURE HAS NOW BEEN CHANGED. BRING IN VEHICLE, WE'LL PHOTOGRAPH IT, SEND IT TO FORD FOR A DECISION. AFTER GOING THROUGH THIS PROCEDURE I WAS TOLD "FORD DOES NOT ACKNOWLEDGE THIS TO BE A MANUFACTURING DEFECT" AND WILL NOT PAY. TALKED TO FORD MERCURY PEOPLE BUT THEY SAY THE DEALER DECIDED THAT IT WAS NOT COVERED UNDER WARRANTY, DEALER SAYS FORD MERCURY MADE THAT DECISION. I AM STUCK IN THE MIDDLE TRYING TO ARGUE WITH BOTH, WITH EACH SIDE PUTTING BLAME ON THE OTHER. THERE IS NO DAMAGE TO THE BODY WHERE THE BODY RUPTURE EXISTS AROUND THE LOCK ASSEMBLY HOLE IN THE DOOR BODY: THERE HAS BEEN NO ACCIDENT, NOBODY TRYING TO JIMMY OPEN THE LOCK TO STEAL THE CART ( AN ALARM IS INSTALLED IN THE CAR) AND I CAN FIND NO OTHER REASON FOR THE BODY TO START SPLITTING AT THE HOLE WHERE THE LOCK ASSEMBLY FITS. I NEED YOUR HELP TO HAVE FORD MERCURY LIVE UP TO THEIR WARRANTY AND, IF APPROPRIATE, HAVE A NEUTRAL PARTY EVALUATE THE PROBLEM. 2. ON 5-31-2003 WHILE DRIVING THE VEHICLE ON I-75 ABOUT 30 MILE SE OF ATLANTA, THE VEHICLE STARTED TO SKID WHEN THE BRAKE WAS APPLIED EVEN THOUGH IT HAS AN ABS SYSTEM INSTALLED AND A SCRUNCHING SOUND WAS HEARD AS THOUGH METAL WAS RUBBING AGAINST METAL. THE SAME EXACT SITUATION OCCURRED AGAIN ONCE MORE ON HWY 29 NEAR MY HOME IN LAWRENCEVILLE, GA. THIS IS A PROBLEM THAT OCCURS OCCASIONALLY, NOT EVERYTIME THAT THE BRAKES ARE APPLIED, AND HAS PROVED IMPOSSIBLE TO REPLICATE WHENEVER A MECHANIC HAS TRIED TO DIAGNOSE IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096799October 6, 2004
AIR BAGS:FRONTAL
PASSENGER AIR BAG DEPLOYED, HOWEVER, DRIVER SIDE AIR BAG DID NOT. *BF THIS INCIDENT WAS A COLLISION WITH A STATIONARY VEHICLE. *SC *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10093681October 6, 2004
VISIBILITY:GLASS, SIDE/REAR
WHILE DRIVING TO WORK ON ONE OF THE FIRST "COLD" DAYS THIS FALL, MY WIFE HAD THE RIGHT REAR WINDOW IMPLODE INTO THE BACK SEAT. THERE WAS NO APPARENT PROJECTILE, NO FOREWARNING OTHER THAN A LIGHT CRACKLING NOISE BEFORE THE GLASS RAINED INTO THE CAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093989September 21, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING 40 MPH TRANSMISSION INTERMITTENTLY SLIPPED GEARS. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092150September 14, 2004
AIR BAGS:FRONTAL
CONSUMER WAS DRIVING THROUGH THE PARKING LOT AT WALMART AND HIT A CONCRETE SIDEWALL, AND THEN HIT ANOTHER VEHICLE. UPON IMPACT, AIR BAGS FAILED TO DEPLOY. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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