Mercury Sable Complaints (2002)

440 consumer complaints on file.

#10193500June 16, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
REPLACEMENT OF BOTH REAR COIL SPRINGS BECAUSE OF FAILURE. I HAVE BEEN HAVING THE FORD DEALER WATCH FOR THIS SINCE BOTH FRONT COIL SPRINGS FAILED WHEN GOING 60 MILES MPH. READ COMPLAINT 0155857. *AK IT APPEARS THAT BOTH THE FRONT AS WELL AS THE REAR COIL SPRINGS ARE DEFECTIVE ON 2002 MECURY SABLES! SO OWNERS BEWARE!! FORD CUSTOMER CARE: THEY DON'T !! IS THERE ANY WONDER WHY FORDS CAR SALES ARE DOWN !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192633June 7, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
BROKEN LEFT FRONT SPRING CAUSING TIRE PUNCTURE BOTH FRONT SPRINGS REPLACED. PART NOT AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192525June 6, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
2002 MERCURY SABLE - FRONT SUSPENSION COIL SPRING FRACTURE: SUSPENSION:FRONT - THE BROKEN SPRING PUNCTURED THE ADJACENT TIRE. MY WIFE DROVE THE CAR HOME, THE DAY BEFORE(NO PROBLEMS). I GOT IN THE CAR THE NEXT MORNING AND WENT TO BACK OUT OF THE DRIVEWAY - CAR MOVED LESS THEN A FOOT WHEN THE TIRE BLEW. HAS NOT BEEN FIXED YET. I HAVE PHOTOS OF TIRE AND END OF THE SPRING (YOU CAN SEE THE AREA OF CORROSION THAT WORKED INTO THE SPRING). THERE WAS NO RUBBING OF BROKEN COIL ON THE TIRE. 1999-2001 WERE RECALLED BY FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192438June 4, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
2002 MERCURY SABLE FRONT COIL SPRING FAILURE CAUSING SPRING TO PUNCTURE TIRE. FORD REFUSES TO COVER UNDER RECALL STATING RECALLS ARE VIN AND YEAR SPECIFIC. THIS FAILURE WAS EXACTLY THE WAY THE RECALL DESCRIBES POTENTIAL PROBLEM BUT FORD STATES MY CAR WAS NOT INCLUDED IN RECALL EVEN THOUGH PART FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189471May 2, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
FRONT DRIVERS SIDE SPRING BROKE ON 2002 MERCURY SABLE WHILE DRIVING 15 MPH ON A FLAT PAVED ROAD IN DRY CONDITIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189191April 29, 2007
VISIBILITY:WINDSHIELD, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
WATER LEAKED THROUGH WINDSHIELD COWL ONTO THE PASSENGER FLOOR BOARD AND CAUSING BLOWER FAN MOTOR TO SHORT OUT. FORD ADMITS THIS MANUFACTURING DEFECT IN TSB 04-15-3. HAS CAUSED ME RESPIRATORY ISSUES DUE TO BUILD UP OF MOLD IN DASH AND CARPETING. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10188739April 24, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
MY 2002 MERCURY SABLE SEDAN WAS PARKED. THE CAR WAS STARTED AND PUT IN TO REVERSE. THE LEFT FRONT COIL SPRING BROKE AND PUNCTURED THE TIRE. AAA WAS CALLED. THEY TOLD ME THAT THE VEHICLE WAS NOT DRIVABLE BECAUSE OF THE BROKEN COIL SPRING. I HAD IT TOWED TO A FORD DEALERSHIP. THEY REPAIRED BOTH FRONT COIL SPRINGS, AS RECOMMENDED. THIS VEHICLE HAS HAD RECALLS IN 1999, 2000, 2001 FOR FRONT COIL SPRING FAILURES DUE TO INSUFFICIENT CORROSION PROTECTION OF THE SPRINGS. I CALLED FORD MOTOR COMPANY FOR RESOLUTION OF THIS MATTER. THE CUSTOMER SERVICE REP SAID THAT THERE WERE NO RECALLS ON THE 2002 MODEL. HE DENIED KNOWLEDGE OF AND PREVIOUS MODEL YEAR RECALLS FOR THIS TYPE OF FAILURE. FORD WILL NOT REFUND ME FOR MY REPAIR COSTS. FORD'S MANUFACTURER'S CAMPAIGN NUMBER FOR THIS PROBLEM IS 04S17. THIS FAILURE COULD HAVE RESULTED IN A SERIOUS ACCIDENT. I HAVE ANOTHER 2002 SABLE AND I AM VERY CONCERNED FOR THE SAFETY OF THIS VEHICLE. FORD WILL NOT STAND BEHIND THEIR DEFECTIVE PRODUCT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188282April 18, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
I HAVE A 2002 MERCURY SABLE WITH 17000 . I OWN IT SINCE 20000. I NOTICED THAT IT WAS A LITTLE LOW IN THE BACK. SO I THOUGHT WELL IT HAS SOME MILES SO THE SPRINGS AND STRUTS WERE WORE OUT. I BOUGHT NEW FORD STRUTS AND COILS FOR THE REAR. I DROPPED THE CAR OFF AT THE SHOP ON 4-17-7. THEN I GET A CALL AT 7:00 PM SAYING THAT BOTH OFF THE COILS ARE BROKE. SO I WENT TO PICK THE CAR UP, AND HE SAID THAT HE HAD NEVER SEEN THIS IN 43 YEARS OF WORKING ON CARS. SO THE MECHANIC PUT THE SPRINGS IN A BOX SO I COULD SAVE THEM IN CASE OF A RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187794April 13, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*- THE CONTACT OWNS A 2002 MERCURY SABLE. HE NOTICED THE FRONT DRIVER'S SIDE TIRE WAS FLAT DUE TO A PUNCTURE BY THE COIL SPRING. THE DEALER HAD NOT INSPECTED THE VEHICLE TO DETERMINE THE REASON FOR THE FAILURE. RECALL # 04V332000 CONCERNED THE COIL SPRING, BUT THE 2002 MODELS WERE NOT INCLUDED. THE CONTACT FELT THAT THIS VEHICLE SHOULD BE INCLUDED AS PART OF THE RECALL. THE VEHICLE CURRENTLY HAD 69,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187514April 10, 2007
SUSPENSION:FRONT
LEFT FRONT &LEFT REAR COIL SPRING BROKE. DEALER REPLACED, GAVE ME A HARD TIME ABOUT REPLACING THE TIRE THAT WAS DESTROYED. I THINK THE OTHER 2 SPRINGS SHOULD BE REPLACED , AND SHIELDS PUT ON ALL 4 WHEELS IN CASE IT HAPPENS AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187014April 4, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
MY HUSBAND WAS DRIVING MY 2002 MERCURY SABLE AT A LOW RATE OF SPEED IN OUR NEIGHBORHOOD WHEN THE FRONT COIL SPRING BRIOKE. I WAS ADVISED BY FORD THAT I NEED TO REPLACE THE STRUT AND TIRE. I HAVE ABOUT 67,000 MILES ON MY VEHICLE. I WAS ALSO INFORMED BY FORD THAT THIS PART IS NOT COVERED UNDER MY WARRANTY, AND MY MECHANIC FOUND THAT THERE ARE NO RECALLS. MY MECHANIC ADVISED ME THAT HE IS SEEING MORE AND MORE OF THIS PROBLEM. I DO NOT BELIEVE THAT THIS SHOULD HAVE BROKEN BECAUSE OF THE SERIOUS SAFETY ISSUE. I NORMALLY DRIVE ON THE HIGHWAY AND BELIEVE THAT IF I HAD BEEN DRIVING TOO OR FROM WORK, I WOULD HAVE BEEN INJURED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186777April 2, 2007
UNKNOWN OR OTHER
I HAVE A MERCURY SABLE 2002 WHICH LEAKS WATER OUT OF THE BLOWER MOTOR ONTO THE PASSENGER FLOOR BOARD, ALSO MAKING THE BLOWER MOTOR SQUEAL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186658April 1, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:REAR:SPRINGS:COIL SPRINGS
FRONT AND REAR COIL SPRINGS BROKE ON 2002 MERCURY SABLE. BOTH BREAKS OCCURED WITHIN 10 DAYS OF THE OTHER. BOTH CAUSED BLOWOUT OF TIRES. I HAVE REPLACED THE FRONT TIRE AND COIL SPRING. I WILL HAVE TO REPLACE THE REAR COIL SPRING AND TIRE NEXT WEEK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186657April 1, 2007
SUSPENSION:REAR:SPRINGS
MY 2002 MERCURY SABLE, WHICH HAS 104000 MILES, HAD A SECOND BROKEN REAR SPRING IN LESS THAN A YEAR. THE FIRST ONE,AT 92000 MILES, WAS NOT COVERED BY A RECALL AND COMPRISED REPLACING THE REAR STRUT AS WELL, BOTH AT MY EXPENSE, $382. I DON'T BELIEVE A SPRING SHOULD BREAK UNDER NORMAL DRIVING CONDITIONS. IT LOOKS AS IF I MAY HAVE TO GO THE SAME WAY THIS TIME, AS I HAVEN'T SEE A RECALL ON REAR SPRINGS FOR THIS VEHICLE. OR IS THERE? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185990March 23, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. AT 5 MPH THE CONTACT HEARD A LOUD NOISE NEAR THE FRONT OF THE VEHICLE. THE CONTACT NOTICED THE FRONT PASSENGER TIRE WAS DETACHED FROM THE RIM. MAJKA AUTO SERVICE INFORMED THE CONTACT THAT THE FRONT PASSENGER SIDE COIL SPRING SNAPPED IN HALF. THE MECHANIC REPLACED THE FAILED COIL SPRING IN ADDITION TO THE FRONT DRIVER SIDE COIL SPRING. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN RECALL # 04V332000. HOWEVER THE CONTACT STATED OTHERWISE. THE CURRENT AND FAILURE MILEAGE WERE 11600.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185287March 16, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, TIRES
TL*- WHILE BACKING OUT OF THE DRIVEWAY AT 5 MPH IN THE 2002 MERCURY SABLE THE FRONT PASSENGER SIDE TIRE WENT FLAT WHEN THE COIL SPRING SNAPPED , CAUSING THE SHARP END OF THE SPRING TO PUNCTURE THE INSIDE WALL OF THE FRONT TIRE. FAILURE MILEAGE WAS AT 74,236 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184925March 13, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
MY 2002 MERCURY SABLE HAD A COIL SPRING BREAK WHILE IT WAS PARKED IN MY GARAGE. THERE WERE NO INJURIES, HOWEVER IT BLEW OUT THE TIRE AND IF WE WOULD HAVE BEEN GOING DOWN THE ROAD SOMEBODY COULD HAVE BEEN HURT OR KILLED. I HAVE GOTTEN NO SATISFACTION FROM MY LOCAL DEALER OR FORD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184827March 12, 2007
EQUIPMENT:ELECTRICAL, VISIBILITY:WINDSHIELD
I HAVE A 2002 MERCURY SABLE THAT WHEN EVER IT RAINED STARTED TO GET WATER LEAKAGE ON THE PASSENGER SIDE. AS A RESULT OF THE LEAK MY FAN BLOWER BURNT OUT COSTING $180.00. AFTER DOING SOME RESEARCH I FOUND OUT THERE WAS A SILENT RECALL. THEY CLAIMED THE FIX WAS FREE UNDER THE BUMPER TO BUMPER WARRANTY COVERAGE UNDER TSB-03-15-6. I TOOK MY VEHICLE TO INTO THE DEALER AND HE DID A WATER LEAK TEST AND IT SHOWED THAT I NEEDED A "RAIN HAT ASSEMBLY AND WEATHER STRIPS" AT A COST TO ME OF $289.00 AND IT WOULD NOT BE COVERED UNDER THE BULLETINS. I DISAGREED WITH HIM, HOWEVER WHAT CHOICE WOULD I HAVE IF IT RAINED AGAIN I WOULD BE OUT ANOTHER $180.00 FOR A BLOWER MOTOR. REFERENCE RECALL NUMBER 03V087000 AND COMPLAINTS ALSO REPORTED WILLIAM FORD, 10184014 AND JIM COLLINS, 10184756. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184657March 9, 2007
SERVICE BRAKES, HYDRAULIC:POWER ASSIST, VEHICLE SPEED CONTROL
WE HAVE A 2002 MERCURY SABLE LS PREMIER MODEL. THIS "FAILURE" HAS HAPPENED SEVERAL TIMES NOW, BUT NEITHER OF US COMMUNICATED TO THE OTHER ABOUT IT UNTIL TODAY. IT IS AN INTERMITTENT SURGE OF THE CAR WHEN BRAKING. THE LATEST TIME WAS TODAY, AND IT HAPPENED TO MY WIFE. IT HAPPENED TO ME ALSO SEVERAL WEEKS AGO AS WELL. I STEPPED ON THE BRAKES AND INSTEAD OF STOPPING, THE CAR SEEMED TO GO FASTER AND NOT WANT TO STOP. EXTREME FORCE WAS NEEDED TO STOP THE CAR. THEN IT WAS FINE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184140March 4, 2007
SERVICE BRAKES, HYDRAULIC
EVERY SINCE I GOT THIS CAR THE BRAKES HAVE NOT STOPPED LIKE THEY SHOULD. I FEEL THIS IS A SAFETY ISSURE. HAS THERE BEEN ANY OTHER COMPLAINTS LIKE THIS? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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