Mercury Sable Complaints (2000)

464 consumer complaints on file.

#10089924October 6, 2004
SUSPENSION:REAR:SPRINGS:COIL SPRINGS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER HEARD A NOISE COMING FROM THE LEFT REAR WHEEL. THE CONSUMER CONTACTED THE MANUFACTURER, AND THEY ONLY IDENTIFIED THE FRONT COIL SPRING AS BEING A POSSIBLE PROBLEM WHICH WAS CURRENTLYBEING RECALLED. THE VEHICLE HAD 38,000 MILES WHEN THE DEFECT OCCURRED.*AK THE ROTORS AND WHEEL BEARING WERE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089136October 1, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
CONSUMER FEELS THAT 2000 MERCURY SABLE HAD A DEFECTIVE PART.*MR THE CONSUMER DID NOT SPECIFY WHAT PART(S) WAS DEFECTIVE. *NM THE LEFT FRONT SPRING HAD BROKEN. THIS CAUSED THE FRONT TIRE TO BE CUT COMPLETELY AROUND THE RIM. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091553September 28, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
MANUFACTURER ISSUED A RECALL NOTICE REGARDING THE REPLACEMENT OF THE FRONT COIL SPRINGS. IT WAS ALSO STIPULATED THAT BOTH COIL SPRINGS WOULD BE REPAIRED. HOWEVER, THE LEFT COIL SPRING WAS REPAIRED IN DECEMBER. THIS OCCURRED BEFORE THE ISSUING OF THE RECALL. CURRENTLY,THE RIGHT SIDE NEEDED TO BE REPAIRED, AND THE DEALER WILL NOT REPLACE THIS SIDE UNLESS IT FRACTURED. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087745September 28, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHILE DRIVING 8 MPH TURNING A CORNER, THE LEFT FRONT COIL SPRING FAILED AND PUNCTURED THE TIRE. THIS OCCURRED ONE WEEK PRIOR TO THE CONSUMER RECEIVING THE RECALL LETTER FOR THE COIL SPRING FROM THE MANUFACTURER. NHTSA RECALL CAMPAIGN 04V332000. THE DEALER HAS NOT RECEIVED AUTHORIZATION FROM LINCOLN/MERCURY MANUFACTURE TO REPLACE THE RIM AND TIRE. *JB *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092380September 16, 2004
ENGINE AND ENGINE COOLING:ENGINE
ON RAINING DAYS, WHILE DRIVING THE AT ANY SPEED, THE SERPENTINE BELT WOULD FALL OFF AND THE VEHICLE STALLED. THE VEHICLE HAS BEEN TOWED TO THE DEALERSHIP ON MANY OCCASIONS, AND THEY COULD NOT DUPLICATE OR CORRECT THE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092561September 14, 2004
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
THE SWITCH TO TURN THE HEADLIGHTS ON AND OFF BROKE OFF IN THE CONSUMER'S HAND. *NM THE STATED THERE WAS A RECALL ON THE SWITCH, HOWEVER SHE WAS TOLD HER VEHICLE WAS NOT INCLUDED BECAUSE THE PART WAS MADE IN A DIFFERENT PLACE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092626September 13, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
CONSUMER NOT SATISFIED WITH COIL SPRING RECALL. *NM *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092653September 13, 2004
UNKNOWN OR OTHER
A VEHICLE COMPONENT WAS RECALLED BUT THE VEHICLE COULD NOT BE REPAIRED FOR A FEW MONTHS. THE CONSUMER IS NOT SATISFIED. *NM THE CONSUMER DID NOT STATE WHAT THE RECALL WAS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087564September 13, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
CONSUMER RECEIVED, NHTSA RECALL 04V332000 REGARDING COIL SPRING. DEALERSHIP STILL DOES NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIRS. FLOOR MANAGER INDICATED TO THE CONSUMER NOT TO CALL UNTIL DECEMBER WHEN THEY EXPECT THE PARTS TO ARRIVE. *AK THE MANUFACTURER WILL ONLY REPLACED THE FAULTY COIL SPRINGS IF THEY BREAK. FOR NOW THEY PLAN TO INSTALL PROTECTIVE SHIELDS AROUND THE SPRINGS TO KEEP ROAD SALTS OFF THEM AND TO PREVENT THEM FROM PUNCTURING A TIRE IF IT BREAKS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090320September 2, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING VEHICLE STALLED. CONSUMER WAS UNABLE TO RESTART VEHICLE, AND HAD IT TOWED TO THE DEALER. MECHANIC ADVISED CONSUMER THAT THE VEHICLE WAS PLACED ON DIAGNOSTIC MACHINE, NO CODES WERE REPORTED. ALSO, MECHANIC INFORMED CONSUMER THAT THE PROBLEM COULD NOT BE DUPLICATED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091913August 27, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE MANUFACTURER REFUSES TO REPLACE THE RECALLED COIL SPRINGS UNLESS THEY BREAK. *NM *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089890August 27, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
INTAKE MANIFOLD EXPERIENCED AN EXPLOSION AND BLEW UP. CONSUMER WAS PULLING UP TO THE DRIVEWAY WHEN THIS OCCURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088434August 23, 2004
VEHICLE SPEED CONTROL
I WAS TURNING INTO A DRIVEWAY,ALMOST STOPPED,CAR ACCELERATED EVEN THOUGH I WAS STOMPING DOWN ON THE BRAKE.I ENDED UP IN A GARAGE DOOR,CAUSING DAMAGE TO MY CAR,THEIR CAR AND GARAGE DOOR. I TOOK CAR TO DEALER,NOTHING WRONG.FORD REFUSES TO ACKNOWLEDGE ANY PROBLEM.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10089375August 19, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
REQUEST FOR REIMBURSEMENT FOR SERVICE ON COIL SPRING.*MR THE CONSUMER'S VEHICLE SHOOK WHEN BRAKING. THE DEALER REPLACED THE REAR COIL SPRING ALONG WITH THE FRONT PADS AND ROTORS. THE CONSUMER LATER REVIEWED AN ARTICLE THAT APPEARED IN THE LOCAL PAPER WHICH OUTLINED RECALLS ON 1999, 2000 AND 2001 FORD TAURUS AND SABLE SEDANS FRONT COIL SPRING RECALL. THE CONSUMER WOULD LIKE TO BE REIMBURSED FOR THE REPAIRS ALREADY MADE TO HIS VEHICLE PRIOR TO THIS RECALL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089130August 16, 2004
SUSPENSION
PROBLEMS WITH TIRE EQUIPMENT DEFLATING.*MR WHILE ATTEMPTING TO BACK OUT OF A GARAGE THE VEHICLE WOULD NOT MOVE. THE CONSUMER THEN HEARD A TREMENDOUS NOISE FOLLOWED BY HISSING. THE CONSUMER EXITED THE VEHICLE AND NOTICED THAT HE DRIVER'S SIDE FRONT TIRE WAS DEFLATED. IT WAS LATER DETERMINED THAT THE STRUT AND SPRING HAD SNAPPED PUNCTURING THE TIRE. THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY TO BE REPAIRED. THE CONSUMER REQUESTED REIMBURSEMENT BUT WAS TOLD THAT SINCE THE VEHICLE WAS NOT TOWED TO A FORD DEALER THE PARTS COULD NOT BE GUARANTEED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087945August 16, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE CONSUMER RECEIVED A RECALL LETTER ON THE COIL SPRING. THE DEALER WOULD NOT REPLACE THE OTHER COIL SPRINGS PER THE MANUFACTURE UNTIL THEY FAILED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087959August 16, 2004
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
THE REAR COIL SPRINGS ON THE VEHICLE BROKE. IT WAS DISCOVERED WHEN THE VEHICLE WAS BEING SERVICED. NO RECALL ON THE REAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086845August 14, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
I RECEIVED A NOTICE OF RECALL ON MY 2000 MERCURY SABLE. THE RECALL IS FOR THE FRONT COIL SPRINGS WHICH COULD POTENTIALLY FRACTURE AND PUNCTURE A TIRE RESULTING IN A CRASH WITHOUT WARNING. THIS IS RECALL NUMBER 04S17. I RECEIVED THE RECALL NOTICE ON 8/9/04. THE CORRECTION FOR THIS DEFECT IS TO INSTALL PROTECTIVE SHIELDS ON THE VEHICLE TO PROTECT THE TIRES. THE EFFECTIVE DATE OF THE RECALL IS DECEMBER 2004. FORD/MERCURY INDICATES THAT THEY ARE UNABLE TO CORRECT THIS DEFECT UNTIL DECEMBER 2004. IN THE MEANTIME, OWNERS DRIVING THESE VEHICLES ARE RISK IF A COIL SPRING(S)SHOULD FRACTURE AND PUNCTURE ONE OF THE TIRES WHILE DRIVING AT HIGHWAY SPEED. THIS COULD RESULT IN A POTENTIALLY FATAL CRASH. WHY IS FORD/MERCURY PUTTING IT'S CUSTOMERS AT RISK? THE NHTSA LOGO SAYS "PEOPLE SAVING PEOPLE". WHY IS THE NHTSA PERMITTING FORD/MERCURY TO DELAY CORRECTING THIS DEFECT FOR FOUR MONTHS AND PUTTING SO MANY LIVES AT RISK? THE SAME TYPE OF DEFECT OCCURRED IN 92-93 MERCURYS AND IN MY 1992 FORD TAURUS.*AK MR. GRUB CALLED THE VEHICLE SAFETY HOTLINE DEC-13-2004, STATING THE THE DEALERSHIP IS UNABLE TO IDENTIFY WHEN PARTS WILL BE AVAILABLE. THE MANUFACTURER IS APOLOGETIC, BUT STILL UNABLE TO ADDRESS THE DEALER HAVING NO PARTS AS STATED ON THE LETTER FOR DECEMBER 2004. HE RECEIVED THE RECALL LETTER IN AUGUST 2004.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087836August 13, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
CONSUMER FEELS THAT THE FRONT COIL SPRING RECALL 04V332000 RECALL REPAIRS WERE NOT SUFFICIENT ENOUGH TO CORRECT THE DEFECT. THE FAILURE COULD STILL OCCUR AND RESULT IN A CRASH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087838August 13, 2004
SUSPENSION:REAR:SPRINGS:COIL SPRINGS, TIRES
REAR PASSENGER SIDE COIL SPRING BROKE WHILE DRIVING AND PUNCTURED THE REAR PASSENGER SIDE TIRE. THIS OCCURRED DUE TO THE SAME DEFECT AS DESCRIBED IN THE FRONT COIL SPRING RECALL 04V332000. THE REAR COIL SPRING AND TIRE WERE REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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