Mercury Mountaineer Complaints (2008)

96 consumer complaints on file.

#10437300November 26, 2011
SEATS
WHILE DRIVING AT 55 MPH, THE DOME LIGHT WENT ON AND THE POWER SEAT STARTED TO MOVE BACK. I WAS UNABLE TO REACH THE BRAKES AND THIS NEARLY RESULTED IN A SERIOUS ACCIDENT WITH MY 2 KIDS IN THE CAR. I HAVE OWNED 2 OTHER MOUNTAINEERS AND NEVER HAD THIS PROBLEM BEFORE. THIS IS A TRUE SAFETY ISSUE. THIS HAS HAPPENED AGAIN OVER THANKSGIVING 2011 AND I WILL BE CALLING FORD ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437270November 25, 2011
SEATS
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT SHE APPLIED THE BRAKE PEDAL WHILE DRIVING APPROXIMATELY 50 MPH AND THE FRONT DRIVERS SEAT BEGAN TO SLIDE BACKWARD. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE TECHNICIANS STATED THAT THE IGNITION WOULD HAVE TO BE REPLACED BECAUSE IT WAS AFFECTING THE ELECTRONIC FEATURE ON THE SEAT AND CAUSING THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406943June 15, 2011
SEATS, VISIBILITY
SEVERAL PROBLEMS. FIRST, THE DRIVER'S POWER SEAT MALFUNCTIONS. MOVES WHILE CAR IS IN MOTION; DOESN'T MOVE WHEN KEY IS INSERTED INTO IGNITION. WAS REPAIRED ABOUT 15 MONTHS AGO; SAME PROBLEM EXISTS AGAIN. SECONDLY, REAR WINDOW POPS OPEN IF CAR IS UNLOCKED. WILL ONLY REMAIN CLOSED WHEN VEHICLE IS LOCKED. THIRDLY, REAR WIPER HAS QUIT WORKING. REALLY STRANGE SINCE IT IS RARELY USED IN 3 YEARS OF OWNERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406945June 15, 2011
FUEL SYSTEM, GASOLINE
JUST NOTICED A SMALL GAS LEAK HAPPENING OVER THE PAST WEEK OR SO. GAS JUST INTERMITTENTLY DRIPS BEHIND LEFT REAR WHEEL REGARDLESS OF WHETHER THE TANK IS FULL OR PARTIALLY EMPTY. CANNOT SEE WHERE THE LEAK IS COMING FROM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381944February 4, 2011
ELECTRICAL SYSTEM, SEATS
WHILE DRIVING, THE DRIVER'S SIDE DOME LIGHT CAME ON AND THE SEAT MOVED ALL THE WAY BACK. NOW, WHEN YOU START THE CAR, THE SEAT WILL MOVE ALL THE WAY BACK AND HAS TO BE MANUALLY, WITH POWER BUTTON, PUT INTO A COMFORTABLE POSITION FOR DRIVING. THE SEAT CONTINUES TO MOVE BACK BY ITSELF AT RANDOM TIMES. MANY TIMES THE PROBLEM OCCURS WHEN DRIVING, EVEN AT 30 MPH OR LESS, OVER A BUMP IN THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374009January 3, 2011
SEATS
WHILE DRIVING THE VEHICLE ON THE EXPRESSWAY THE DOME LIGHT WENT ON, THE DRIVER SEAT WENT FULLY BACK AND RECLINED A LITTLE, AND THE PEDALS MOVED. THIS ACTION WOULD BE CONSISTENT AS IF THE VEHICLE WAS PARKED AND THE DRIVER WAS EXITING THE VEHICLE. THIS WOULD NOT BE A CONCERN FOR A TALLER DRIVER BUT FOR MY WIFE WHO IS CONSIDERABLY SHORTER COULD NOT TOUCH THE PEDALS WHICH COULD LEAD INTO AN ACCIDENT. THIS IS A RECURRING ISSUE THAT HAPPENS AT LEAST TWICE WHILE DRIVING THE VEHICLE DAILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370562December 14, 2010
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 75 MPH, THE VEHICLE WOULD STALL AND THE WRENCH WARNING LIGHT WOULD ILLUMINATE. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER A SEVERAL ATTEMPTS. THE FAILURE WOULD OCCUR ON AN INTERMITTENT BASIS. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 06/24/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365945November 16, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, PARKING BRAKE, ENGINE AND ENGINE COOLING:COOLING SYSTEM, EQUIPMENT:MECHANICAL
MY 2008 MERCURY MOUNTAINEER IS HAVING A STRONG TRANSMISSION KICK WHEN DOWN SHIFTING AND A SQUICKING NOISE WHICH I THINK IS COMING FROM THE BREAK AND MY DEALER KEPT ON REPORTING BACK TO ME AS "UNABLE TO DUPLICATE" THE PROBLEM. THIS SUV WERE BOUGHT AS BRAND NEW AND I FEEL LIKE THAT THE CAR IS GOING TO BREAK APART OR LOOSE MY BREAK EVERYTIME I FEEL THOSE RATTLES. EVERYTIME I WOULD GO TO MY DEALER FOR A SERVICE, I WOULD ALWAYS MENTION ABOUT THE PROBLEM WHICH THEY CAN'T FIX! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358430September 30, 2010
SEATS:FRONT ASSEMBLY:POWER ADJUST
TL*THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE EASY EXIT FEATURE WOULD ACTIVATE CAUSING THE DRIVER SEAT TO MOVE BACKWARD OUT OF POSITION AND PUSH THE CONTACT AWAY FROM THE STEERING WHEEL AND PEDALS. THE FEATURE WOULD ALSO MOVE THE SEAT BACK IN POSITION WHILE THE CONTACT WAS DRIVING. THE CONTACT STATED THAT ONCE THE EASY EXIT FEATURE WAS ENGAGED, THERE WAS NO WAY TO STOP IT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TO REPLACE A SENSOR THE DRIVER SEAT BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO INSTALLED A NEW WIRING HARNESS BUT THE PROBLEM WAS NOT SOLVED. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331489May 20, 2010
VISIBILITY
IT IS VERY DIFFICULT TO SEE AT NIGHT IN A FORD WITH A HEATED WINDSHIELD. THE LINES IN THE WINDSHIELD CREATE GLARE AND HAZE WHEN THE HEADLIGHTS OF ONCOMING CARS HIT THE WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308801February 11, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, TRACTION CONTROL SYSTEM, VEHICLE SPEED CONTROL, EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL, SERVICE BRAKES, HYDRAULIC
MY FORD MOUNTAINEER 2008 TRANSMISSION IS ERRATIC AND THE TRACTION CONTROL LIGHT COMES ON WHEN THE SLIPPING IS TAKING PLACE. BRAKING IS ALSO ERRATIC AS I FEEL A BUMPING WHILE BRAKING TO A STOP. IT IS VERY DANGEROUS AS IT FEELS LIKE TO TRANSMISSION AND BRAKE/TRACTION CONTROL SYSTEM IS ABOUT TO GO. I CALLED FORD AND THEY HAVE KNOW OF THE PROBLEM SINCE 2006 AS THE TRANSMISSION USED (6R60) CONTINUALLY NEEDS SOFTWARE UPDATES. ACCORDING TO THE DEALER, MOST ALL OF THESE VEHICLES WITH THIS TRANSMISSION EVENTUALLY HAVE THE PROBLEM BUT VERY RARELY WITH THE BASE WARRANTY PERIOD, SO NOW ALL OF US HAVE TO PAY BUT FORD HAS KNOW OF THE PROBLEM EVEN B/4 MY VEHICLE WAS MANUFACTURED.........WHAT DO I DO, FORD IS NOT RECALLING FOR THIS A SHIFTING THE RISK OF THE ACCIDENT AND REPAIR TO THE CONSUMER. PLEASE HELP AND LET ME KNOW WHAT MY NEXT STEP MIGHT BE....THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265224April 14, 2009
SEATS
MEMORY SEATS CHANGE SEAT SETTING WHILE DRIVING WITHOUT ASSISTANCE OF DRIVER. WHILE ON A LENGTHY ROAD TRIP, INCIDENT OCCURRED 3 TIMES. ONE OF WHICH NEARLY RESULTED IN A COLLISION WHEN DRIVER WAS FORCED ONTO SHOULDER OF ROAD TO AVOID TRAFFIC. DRIVER MEMORY SEAT POSITIONS ITSELF IN SUCH A POSITION THAT DRIVER IS UNABLE TO REACH BRAKE AND ACCELERATOR PEDALS. THIS FAULT SEEMS TO MAINTAIN CONTROL OF THE SEAT FOR A RANDOM AND UNSPECIFIED AMOUNT TIME FORCING DRIVER TO MAINTAIN VEHICLE CONTROL AND WHILE ATTEMPTING TO MAINTAIN SEAT POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258041February 9, 2009
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. WHEN THE CONTACT STARTED THE IGNITION, THE DOME LIGHT ILLUMINATED UNEXPECTEDLY. THE FAILURE OCCURRED INTERMITTENTLY AND THE DOME LIGHT WOULD NOT DIM AUTOMATICALLY. WHENEVER THE VEHICLE WAS IN OPERATION, THE DOME LIGHT WOULD ILLUMINATE AND THE FRONT DRIVER'S EASY-ACCESS SEAT RETRACTED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND THEY STATED THAT THE FAILURE WAS RELATED TO THE TO KEYLESS ENTRY MODULE. THE VEHICLE WAS REPAIRED UNDER THE SERVICE WARRANTY; HOWEVER, IT WAS INSUFFICIENT. ON A SEPARATE OCCASION, THE FAILURE RECURRED. THE CONTACT WAS INVOLVED IN A MINOR CRASH, WHICH MAY HAVE BEEN CAUSED BY THE VEHICLE'S MALFUNCTIONS. THERE WERE NO INJURIES. THE VEHICLE IS IN THE PROCESS OF BEING TAKEN BACK TO THE AUTHORIZED DEALER FOR REPAIR. THE FAILURE MILEAGE WAS 16,000 AND CURRENT MILEAGE WAS 17,500.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10252031December 16, 2008
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
WHILE COMING UP TO A RED LIGHT, THE VEHICLE STARTED MAKING A CLUNKING NOISE AND THE BRAKE PEDAL WENT TO THE FLOOR WHEN I TRIED TO STOP FOR THE RED LIGHT. I ALSO LOST POWER STEERING. LUCKILY, I FINALLY GOT THE SUV TO STOP AFTER I PUMPED THE BRAKES AND I WAS ABLE TO AVOID HITTING THE CAR IN FRONT OF ME. I WAS CLOSE TO MY HOME SO I SLOWLY DROVE TO MY HOUSE USING THE EMERGENCY BRAKE TO STOP IF NECESSARY. I CONTACTED MERCURY WHO TOWED THE SUV TO THEIR SHOP THE NEXT DAY ON THE 15TH OF DECEMBER. THEY HAVE HAD THE VEHICLE ALL DAY ON THE 15TH AND 16TH AND TOLD ME THAT I COULD PICK IT UP ON THE 17TH. THEY COULDN'T, HOWEVER. FIND ANYTHING WRONG WITH THE VEHICLE AND SAID THE COMPUTERS SAY EVERYTHING IS FINE. THEY CLAIM THERE IS NOTHING WRONG AND ARE GIVING ME THE VEHICLE BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243208September 23, 2008
SEAT BELTS
TL*THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE DRIVER'S SEAT BELT IS TOO SHORT. THE DRIVER IS BARELY ABLE TO BUCKLE THE SEAT BELT, AND ONCE HE DOES, HE IS UNABLE TO MOVE. THE CONTACT FEELS THAT THIS IS A SAFETY RISK BECAUSE IT PUTS HIM IN A VERY UNCOMFORTABLE SITUATION. THE DEALER EXCHANGED THE SEAT BELT, BUT IT WAS IDENTICAL TO THE ONE THAT WAS ALREADY IN THE VEHICLE. THE MANUFACTURER REFUSES TO MAKE ANY CHANGES BECAUSE IT WOULD BE A SAFETY VIOLATION. FORD ONLY OFFERED A SEAT BELT EXTENDER, BUT THE CONTACT REFUSES TO USE AN EXTENDER. HE ALSO OWNS A 2006 MERCURY VEHICLE, IN WHICH THE SEAT BELT IS 6-9 INCHES LONGER. THE FAILURE MILEAGE WAS 23 AND CURRENT MILEAGE WAS 600. UPDATED 11/14/08 *CN UPDATED 11/18/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216580January 31, 2008
VISIBILITY:WINDSHIELD
TL*THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE FRONT HEATED WINDSHIELD GIVES OFF A GLARE AT NIGHT. THE WINDSHIELD WAS REPLACED, BUT THE GLARE IS STILL PRESENT. THE CONTACT STATED THAT THE WINDSHIELD CAUSES HIM TO FEEL TIRED. THE CURRENT MILEAGE WAS 1,823 AND FAILURE MILEAGE WAS 23. UPDATED 03-04-08 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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