Mercury Mountaineer Complaints (2000)

123 consumer complaints on file.

#8021471October 23, 2002
STEERING:COLUMN, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CONSUMER STATED SMOKE EMITTED FROM THE STEERING COLUMN WHILE DRIVING.MR THE RADIO WAS REPLACED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021472October 23, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER STATED UPON STARTING VEHICLE, VEHICLE ENGINE WOULD NOT TURN OVER. DEALER WAS CONTACTED. ENGINE NEEDED TO BE REPLACED. MR *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021473October 23, 2002
SERVICE BRAKES, HYDRAULIC
CONSUMER NOTICED WHEN DEPRESSING THE BRAKE PEDAL WOULD TRAVEL TO FLOOR BOARD. DEALER WAS CONTACTED AND REPLACED BRAKES. MR CONSUMER FELT BRAKES FAILED PREMATURELY. AFTER ONLY 8 MONTHS BRAKES STARTED TO SQUEAK. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021476October 23, 2002
SEATS:FRONT ASSEMBLY:POWER ADJUST
CONSUMER STATED DRIVER SIDE SEAT MOTOR HAD DIED. VEHICLE WAS SERVICED. TECHNICIAN NOTICED VEHICLE WAS MANUFACTURED WITH THE WRONG MOTOR. MR *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021477October 23, 2002
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
CONSUMER NOTICED WHILE TRAVELING AT ANY SPEED GAS PEDAL WOULD STICK. DEALER HAVE BEEN CONTACTED. MR THIS CONDITION INCREASED TO 2 TO 4 TIMES A DAY. DEALER COULD NOT FIND ANYTHING WRONG. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016844August 21, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DISINTEGRATION OF BRAKES AND ROTORS AT 2,500 MILES, THEY WERE WOREN DOWN TO THE METAL. FIRST DEALER STATED THAT ROTORS WERE DEFECTIVE, BUT ABRUPTLY CHANGED AND SAID IT WAS REGULAR WEAR AND TEAR. VEHICLE CURRENTLY PARKED DUE TO PROBLEM NOT BEING RECTIFIED AND PERSISTING. PLEASE DESCRIBE DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764550July 22, 2002
SUSPENSION:FRONT, POWER TRAIN:DRIVELINE:DRIVESHAFT, TIRES
THE PROBLEMS HAVE EXISTED SINCE I BOUGHT THE TRUCK. AT 55/60 MILES THE FRONT END STARTS BUMPING UP AND DOWN TO THE POINT IT'S UNSAFE. THE DEALER HAS CHANGED THE TIRES AND THE DRIFTSHAFT ASSEMBLY, BUT THE PROBLEMS PERSISTS. BOTH THE DEALER AND THE FORD REP. SAY THIS IS A NORMAL PART OF DRIVING THIS VEHICLE, BUT WHEN THE TRUCK IS VIBRATING AND BUMPING ON THE HIGHWAY I DO NOT BELIEVE IT'S NORMAL. OTHER MOUNTAINEENER DRIVERS TELL ME THIS IS NOT NORMAL. JUST THIS PAST WEEK THE GOODYEAR DEALER IDENTIFIED A BAD TIRE AND REPLACED IT. GOODYEARS SAYS I ALSO HAVE TWO BENT RIMS AND THE LINCOLN DEALER SAYS I DON'T. THEY DID REPLACE THE TWO FRONT RIMS BECAUSE GOODYEAR IDENTIFIED THE FACT THAT ALL FOUR RIMS WERE/ARE BENT. I AM CONTINUING TO WORK WITH THE DEALER BUT FEEL THIS PROBLEM SHOULD BE DOCUMENTED AND WOULD LIKE TO KNOW IF THERE IS DATA CONCERNING THIS PROBLEM. THE FORD REG. REP AND THE FORD SERVICE DEPT. HAVE SAID POINT BLANK THEIR RESPONSIBILITY IS TO SUPPORT THE LOCAL DEALER. WHERE DOES A CONSUMER GET HELP?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764137July 12, 2002
FUEL SYSTEM, GASOLINE
THE CAR WOULDN'T START SO I HAD IT TOWED TO THE DEALERSHIP. THE TECHNICIAN TRIED IT AND IT STARTED RIGHT UP FOR HIM. THEY COULDN'T FIND ANYTHING WRONG WITH IT. I'M NOT SURE IF I HAVE IT RIGHT BUT I WAS TOLD THE REASON IT DIDN'T START WAS I HAD THE WRONG TYPE OF FUEL, WINTER VERSES SUMMER. THE TEMPERATURE DROPPED AFTER THUNDER STORMS DURING THE NIGHT. THERE'S BEEN QUITE A FEW TIMES WHEN THE CAR DIDN'T START UP ON THE FIRST TURN OF THE KEY BUT I DIDN'T THINK ANYTHING OF IT. THERE WAS ANOTHER TIME WHEN IT DIDN'T WANT TO START BUT EVENTUALLY DID. IT WAS A RAINY, SNOWY NIGHT. THIS LAST TIME WHEN IT DIDN'T START IT HAD RAINED ALSO. I'M WONDERING IF IT HAS MORE TO DO WITH THE RAIN AND NOT THE FUEL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011535June 11, 2002
VEHICLE SPEED CONTROL
WHILE APPLYING BRAKES, VEHICLE SUDDENLY STARTED TO ACCELERATE, FORCED VEHICLE OUT OF CONTROL INTO SEVERE ACCIDENT. DEALER AND MANUFACTURER WERE NOTIFIED. *AK CONSUMER STATES WHILE PROCEEDING TO PUT VEHICLE IN PARK, IT LUNGED FORWARD, CAUSING AN ACCIDENT AND ONE INJURY. *SLC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#8011536June 11, 2002
AIR BAGS:FRONTAL, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, VEHICLE SPEED CONTROL
WITH BRAKES APPLIED ATTEMPTING TO PUT VEHICLE IN PARK, THE VEHICLE LUNGED FORWARD AND WAS OUT OF CONTROL AND STRUCK A LIGHT POLE, WENT OVER CONCRETE BARRIER ONTO NEXT STREET, AND NEITHER AIR BAG DEPLOYED. *AK CONSUMER ALSO COMPALINED SEVERAL TIMES ABOUT THE BRAKES. *TT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#8006700April 1, 2002
SUSPENSION
WHILE DRIVING AT HIGH SPEED OR WHEN WIND IS AT HIGH SPEED VEHICLE BECOMES ERRATIC, SWAYING SIDE TO SIDE OUT OF CONTROL. TOOK VEHICLE TO DEALER. BUT, PROBLEM NOT REMEDIED AS OF YET. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003947February 12, 2002
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, AIR BAGS
WHILE LEAVING PARKING LOT, ACCELERATER PEDAL BECAME STUCK. DRIVER CAME TO A STOP BY HITTING OTHER CARS. AIR BAGS DID NOT DEPLOY. CAUSE UNKNOWN. *AK *TT
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#8002176January 15, 2002
VISIBILITY:GLASS, SIDE/REAR
REAR WINDOW WAS COMPLETELY SHATTERED, VEHICLE WAS PARKED IN DRIVEWAY WHEN IT HAPPENED. SOME OF THE SHATTERED GLASS PIECES WERE DISCOLORED.*AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747083June 19, 2001
WHEELS:RIM, TIRES
I HAD A BLOW OUT WITH THE FIRESTONE RECALLED TIRES. THE RIM CRACKED. THE DEALERSHIP SAID THAT I MUST OF HIT SOMETHING TO CRACK THE RIM AND CAUSE THE FLAT BECAUSE THER WAS NOTHING WRONG WITH THE TIRE. I DID NOT! I SAID THE THE RIMS MAY BE DEFECTIVE OR IT WAS CAUSED BY THE UNSAFE TIRES. THEY DISMISSED IT RIGHT AWAY. I CALLED FORD MOTOR COMPANY AND GOT TANGLED UP IN ALOT OF RED TAPE. I'M WRITING SO THESE POSSIBLE RIM DEFECTS MAY BE INVESTIGATED, SO OTHER PEOPLE THAT DRIVE THESE SUV'S DON'T RUN THE RISK OF GETTING INJURED IF THEY ARE DEFECTIVE. *AK (TIRESIZE: 15 INCH)( DOT NUMBER: TIRE SIZE: 15 INCH )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559104January 22, 2001
TIRES, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, STEERING:GEAR BOX (OTHER THAN RACK AND PINION), SUSPENSION:FRONT, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THE VEHICLE WAS SOLD WITH THE WRONG SIZE TIRES ON THE VEHICLE, WHICH WAS THE POSSIBLE CAUSED OF PROBLEMS WITH THE SPEEDOMETER READINGS. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#876462December 13, 2000
VEHICLE SPEED CONTROL
VEHICLE EXPERIENCES SUDDEN ACCELERATION, CONSUMER CHANGED FLOOR MATS BECAUSE HE THOUGHT THEY WERE GETTING UNDER THE ACCELERATOR, HOWEVER AFTER THE CHANGE IT HAPPENED AGAIN CAUSING A REAR END COLLISION, DEALER CAN NOT FIGURE OUT THE PROBLEM. *SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#875996December 5, 2000
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, POWER TRAIN:AUTOMATIC TRANSMISSION
AT 25 MPH WHILE APPLYING GAS PEDAL, ENGINE REVVED, BUT VEHICLE STARTED TO SLOW DOWN INSTEAD. TOOK VEHICLE TO DEALER WHO FOUND THAT TRANSMISSION NEEDED TO BE REPLACED. FORD REPLACED IT WITH REMANUFACTURED TRANSMISSION. *AK AT A SPEED OF 30 TO 40 MPH, THE TRANSMISSION SLIPS AND WAS REPLACED. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#875997December 5, 2000
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, POWER TRAIN:AUTOMATIC TRANSMISSION
AT 25 MPH WHILE APPLYING GAS PEDAL, ENGINE REVVED, BUT VEHICLE SLOWED DOWN INSTEAD. TOOK TO DEALER WHO FOUND TRANSMISSION NEEDED TO BE REPLACED. FORD WILL REPLACE IT WITH REMANUFACTURED TRANSMISSION. *AK TRAVELING AT 30-40 MPH, THE TRANSMISSION SLIPPED BADLY. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556224October 17, 2000
TIRES:SIDEWALL
CONSUMER NOTICED A THREE INCH CRACK ON THE INSIDE SIDEWALL OF THE RIGHT FRONT TIRE AND FOUND ANOTHER ON THE INSIDE SIDEWALL OF THE RIGHT REAR TIRE (THE TIRES HAD 8,600 MILES AT FAILURE), CONSUMERS TIRES WERE NOT INCLUDED IN RECALL 00T-005 , (ATTORNEY FOR CONSUMER) FIRESTONE WILDERNESS P235/75R15. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733297October 3, 2000
TIRES
IT IS DISAPPOINTING THAT THE RECALL OF TIRES IS NOT BROADENED TO ENCOMPASS ALL MANUFACTURER CODES VERSUS JUST THE DECATUR PLANT. WITHOUT DEFINITIVE REPORTS THAT ONLY THE DECATUR PLANT CODE IS 100% RESPONSIBLE FOR THE SHREDDING TIRES, NO ONE WITH THESE TIRES CAN FEEL SAFE ON THE ROAD. I WOULD LIKE A REPORT THAT CLEARLY DEFINES ONLY THE DECATUR CODE IS SHREDDING AND NONE OTHER.*AK (TIRESIZE: 275R15)( DOT NUMBER: TIRE SIZE: 275R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Mountaineer