Mercury Mountaineer Complaints (1999)

151 consumer complaints on file.

#10064976March 23, 2004
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER WAS CHARGED $80.15 TO LEARN THE CHECK ENGINE LIGHT PROBLEM SHE EXPERIENCED WAS RECALLED BY FORD. *PH *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060089March 1, 2004
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CD PLAYER DOES NOT WORK AND GRAPHICAL DISPLAY NOT WORKING. HAD IDENTICAL PROBLEM IN SEPT/OCT 2002. UNDER EXTENDED WARRANTY. PAID $100 FOR NEW RADIO. HAPPENED AGAIN DEC 2003 - SAME THING CD STOPPED WORKING AND GRAPHICAL DISPLAY NOT WORKING.*AK REPLACED - SEPT/OCT 2002. NOW SAME PROBLEM WITH NEW ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054587January 21, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
TRIED TO SET CRUISE CONTROL AND IT WOULD NOT HOLD SPEED SET AFTER 2 ATTEMPTS, THEN IT JUST "TOOK OFF". GAS PETAL WAS ALL THE WAY TO THE FLOOR AND I COULD NOT GET IT UP. COULD NOT SHUT OFF CRUISE CONTROL BY BRAKING OR HITTING "OFF" BUTTON. WAS ON EXPRESSWAY AND GOING OVER 90. HAD TO FIGHT GAS PETAL ALL THE WAY TO THE FLOOR BY BRAKING. FORTUNATELY I WAS ON STRAIGHT SECTION OF ROAD AND THERE WAS NO ICE AND LITTLE TRAFFIC. I HAD TO WAIT IN CAR IN 6 DEGREE TEMP. FOR HR. AND A HALF FOR AAA TO LOAD VEHICLE ON FLATBED TO TAKE TO FORD DEALERSHIP. UNABLE TO START ENGINE B/C GAS PETAL WAS STILL TO THE FLOOR, SO NO WAY TO KEEP WARM. FORD DEALERSHIP IN MICH. DISABLED CRUISE CONTROL TO ALLOW ME TO CONTINUE TO TRAVEL. MERCURY DEALERSHIP IN TOLEDO TOLD ME 2000 AND 2001 MOUNTAINEERS HAVE BEEN RECALLED FOR CRUISE CONTROL CABLE DEFECT BUT WHEN I CALLED FORD CUST. SERV. THEY SAID THEY WOULDN'T DO ANYTHING TO FIX THE VEHICLE OR REIMBURSE FOR EXCESS TOWING CHG. BECAUSE THERE WAS NO RECALL FOR 1999'S. THIS IS A SERIOUS SAFETY ISSUE AND IT COULD HAVE BEEN FAR MORE DISASTROUS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069447January 15, 2004
ENGINE AND ENGINE COOLING, TIRES, EQUIPMENT:ELECTRICAL
TOOK THE TRUCK BACK TO THE DEALER FOR THE FOUR TIME 9/2903 FOR THE CHECK ENGINE LIGHT CAME ON AGAIN AND THE SAME CODE KEEPS COMING UP AND IT IS GETTING OLD NOT TO HAVE THE TRUCK THAT WE ARE STILL PAYING FOR MONTHLY.ANND I HAVE ALL THE WORK ORDERS FOR WHAT THEY DID
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053195January 14, 2004
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, SERVICE BRAKES, AIR:ANTILOCK:WHEEL SPEED SENSOR, SERVICE BRAKES, AIR
ABS LIGHT IS ON AND HAD TEST DONE AND COMES UP AS REAR SPEED CONTROL SENSOR. HAVE REPLACED NUMEROUS TIMES AND STILL NO CHANGE. HAVE TAKEN TO FORD DEALERSHIPS, MERCURY DEALERSHIPS, AND OTHER WELL KNOWN MAINTENANCE SHOPS AND NO ONE KNOWS WHAT IS WRONG. SINCE THE LIGHT HAS COME ON THE FRONT BRAKES FEEL LIKE THEY ARE DRAGGING. ALSO THE DISPLAY ON THE PREMIUM RADIO WORKS WHEN IT WANTS TO. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051109December 26, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
ENGINE OIL LEAK OR POSSIBLE FUEL LEAK LEADING TO VEHICLE FIRE, TOTAL LOSS. DRIVER ESCAPED INJURY. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10050127December 5, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE), VISIBILITY:WINDSHIELD WIPER/WASHER
BRAKES FAILED SEVEN TIMES WITHIN 70,000 MILES. AN INDEPENDENT MECHANIC DETERMINED THAT THE GEM CONTROL MODULE WAS THE PROBLEM. WHEN THE GEM CONTROL MODULE MALFUNCTIONED, THE BRAKES FAILED, AND THE 4-WHEEL DRIVE DIDN'T OPERATE. ALSO, WINDSHIELD WIPERS OPERATED INTERMITTENTLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049012December 1, 2003
ELECTRICAL SYSTEM:WIRING, ELECTRICAL SYSTEM
THE DISPLAY ON THE PREMIUM FACTORY RADIO DOES NOT FUNCTION PROPERLY. ILLUMINATED DIGITS OF THE DISPLAY PANEL MAY WORK INTERMITTENTLY OR NOT WORK AT ALL. ALL OTHER FUNCTIONS OF THE RADIO SEEM TO WORK. MY RESEARCH INDICATES THAT THIS HAS BEEN A PROBLEM ON RADIOS INSTALLED IN VARIOUS FORD MOTOR COMPANY PRODUCTS OF THE 1997-2001 MODEL YEAR RANGE. FORD MOTOR COMPANY SHOULD MAKE A NO-CHARGE REPAIR ON THESE RADIOS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040369November 12, 2003
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
NHTSA RECALL 00-V-072-000: VEHICLE DESCRIPTION: MULTI-PURPOSE VEHICLES EQUIPPED WITH 4.0L ENGINES AND ALL-TIME 4-WHEEL DRIVE (A4WD) POWER TRAINS. THE GENERIC ELECTRONIC MODULE (GEM) COULD EXPERIENCE A CONDITION REFERRED TO AS "LOCK-UP" IN WHICH THE GEM CONTROLLED ELECTRONIC FUNCTIONS (E.G., FRONT WINDSHIELD WIPERS, INTERIOR LIGHTS, 4X4 SYSTEM, ETC.) COULD NOT BE TURNED ON OR, IN SOME CASES IF THE FUNCTION IS ON, IT COULD NOT BE TURNED OFF. THE CONSUMERS VEHICLE EXPERIENCED THE SAME PROBLEM. *AK *LA *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043996October 15, 2003
SEATS:FRONT ASSEMBLY:RECLINER
RECALL 03V281000 CONCERNING HIGH BACK SEAT. THIS COULD CAUSE DRIVER'S SEAT TO RECLINE WITHOUT WARNING. FORD/MERCURY 301-423-4950. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041429October 7, 2003
AIR BAGS
AIRBAG LIGHT STAYS ON AND HAS BEEN IN REPAIR SHOP 78 DAYS SINCE I BOUGHT IT, 1-2001, AIRBAG STILL IS NOT FIXED. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042091September 25, 2003
SEATS:FRONT ASSEMBLY:RECLINER
SAFETY RECALL O3S04 MERCURY MOUNTAINEER 1999.*MR THE DRIVER SEAT BACK FRAME MAY FRACTURE. THIS COULD RESULT IN LOOSENESS OR NOISE IN THE SEAT. *PH THE CONSUMER WAS UNABLE TO MAKE AN APPOINTMENT BECAUSE HE/SHE WAS NEVER ABLE TO GET A REPRESENTATIVE ON THE PHONE AND AFTER A 6-8 MINUTE TAPE RECORDED MESSAGE, THE LINE WENT DEAD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040607September 24, 2003
ELECTRICAL SYSTEM
1999 MERCURY MOUNTAINEER ELECTRICAL BURNING SMELL COMING FROM VEHICLE.*MR *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038623September 10, 2003
VEHICLE SPEED CONTROL:CRUISE CONTROL, VEHICLE SPEED CONTROL:CABLES
THE CRUISE CONTROL WAS SET AT 65 MPH WHEN ALL OF A SUDDEN THE VEHICLE ACCELERATED TO 90 MPH. THE DEALER INFORMED THE CONSUMER THEY WOULD GREASE THE THROTTLE CONTROL CABLE, HOWEVER THE PROBLEM CONTINUED. THE CONSUMER STATED THERE WERE TWO RECALLS ON THIS ISSUE.# 99-V-062-001 AND 03-V-280-000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039685September 10, 2003
STRUCTURE:FRAME AND MEMBERS
WHILE DRIVING THE VEHICLE AT 20 MPH AND NO WARNING. THE DRIVERS SIDE SEAT FRAME SNAPPED. CAUSING THE DRIVER TO PULL OFF THE ROAD. CONSUMER HAS MADE CONTACT WITH THE DEALERSHIP. PLEASE PROVIDE ANY FURTHER DETAILS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020099September 2, 2003
AIR BAGS
THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT A WIRE UNDER THE DRIVER'S SEAT WAS BROKEN. THE CONSUMER WAS TOLD THAT AS LONG AS THE LIGHT REMAINED ILLUMINATED THE AIR BAGS MIGHT NOT INFLATE IN THE EVENT OF A CRASH (PART # 3L2Z-14B455-AA). *NLM *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034449August 15, 2003
TIRES
WHILE DRIVING AT 75 MPH HIGH SPEED, THE RIGHT TIRE EXPERIENCED A BLOW OUT. *MR. THE CONSUMER STATED THE TIRES WERE REPLACEMENT TIRES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024268June 17, 2003
AIR BAGS:FRONTAL
AIR BAG LIGHT IS ALWAYS ON THE DASHBOARD. DEALER HAS INSPECTED VEHICLE 9 TIMES, AND PROBLEM STILL RECURRING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021579June 2, 2003
TIRES:TREAD/BELT, EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
THE CONSUMERS VEHICLE WAS ORIGINALLY EQUIPPED WITH RECALL FIRESTONE WILDERNESS TIRES WHICH WERE REPLACED AT 30K MILES. THE TIRES WERE REPLACED WITH GOODYEAR WRANGLER HT TIRES. WITH 38K MILES ON THE TIRE,THE REAR PASSENGER SIDE TIRE BLEW OUT WHILE DRIVING 75 MPH. THE CONSUMER PROCEEDED TO CHANGE THE TIRE WHEN HE NOTICED THAT THE JACK POINTS WERE LOCATED WHERE THE TIRE HAD BUNCHED UP. ONCE THE CONSUMER FOUND A SUITABLE JACK POINT THE JACK DID NOT ADEQUATELY RAISE THE VEHICLE. *MR *SCC *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018544May 12, 2003
SEATS:FRONT ASSEMBLY:RECLINER
THE UPPER BOLT ON THE DRIVER'S SEAT BACK BRACKET BROKE, ALLOWING THE SEAT TO DROP PAST IT'S FULLY RECLINED POSITION. THE DRIVER IS EXPERIENCING SOME BACK AND NECK PAIN FROM THE UNEXPECTED DROP. THE VEHICLE WILL BE UNUSABLE UNTIL THE SEAT IS REPAIRED. *NLM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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