Mercury Mountaineer Complaints (2007)

81 consumer complaints on file.

#11043298November 4, 2017
STRUCTURE:BODY, POWER TRAIN, VEHICLE SPEED CONTROL
MY 2007 MERCURY MOUNTAINEER NEVER HAD ANY PROBLEMS UNTIL RECENTLY, THOUGHT IT WAS THE TRANSMISSION BECAUSE OF THE WAY IT DROVE. TOOK IT TO THE MECHANIC AND GOT TRANSMISSION FLUID PUT IN BUT THE PROBLEMS REMAINED THE SAME AND WAS TOLD THE TRANSMISSION WAS FINE. MY THERMOSTAT HOUSING UNIT WAS LEAKING (THIS IS VERY COMMON WITH THESE CARS AND VERY DANGEROUS, NEEDS IMMEDIATE ATTENTION!) AND HAD CAUSED VERY EXPENSIVE WIRING ISSUES. ALMOST ACTS EXACTLY LIKE THE TRANSMISSION IS GOING OUT - RPM'S ARE WAY TOO HIGH, THE VEHICLE WOULD NOT ACCELERATE IN THE MIDDLE OF CITY TRAFFIC, THE CAR JUMPED AT A STOPLIGHT AND CAUSED ME TO HIT THE CAR IN FRONT OF ME, AND IT DOESN'T SHIFT PROPERLY. PROBLEMS OCCURRED OUT OF NOWHERE AND ARE TOO DANGEROUS TO BE IGNORED BUT VERY EXPENSIVE TO BE FIXED. ITS VERY COMMON AND SHOULD BE RECALLED BEFORE SOMEONE GETS SERIOUSLY INJURED!!!!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11039428October 24, 2017
ELECTRICAL SYSTEM, SEATS, EXTERIOR LIGHTING
UPON DRIVING ON THE FREEWAY THE INSIDE DOME LIGHTS CAME ON AND MY SEAT STARTED ADJUSTING ITSELF BACK AND FORTH WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965781March 13, 2017
SEATS
THE DRIVERS SEAT, WILL, WITHOUT WARNING, WHILE DRIVING ON THE INTERSTATE, AUTOMATICALLY START MOVING BACKWARDS TO IT'S DEFAULT POSITION. SOMETIMES THE INTERIOR LIGHT WILL COME ON SIMULTANEOUSLY. IN A PANIC, SO FAR, I HAVE BEEN ABLE TO STOP THE BACKWARD MOVEMENT BY GRABBING THE SEAT POSITION BUTTON AND FORCING IT TO MOVE BACK UP TO THE PRESET POSITION WHERE I HAVE BEEN ABLE TO GET MY FEET BACK ON THE PEDALS. THIS HAS OCCURRED MULTIPLE TIMES WHILE DRIVING FULL SPEED ON INTERSTATES, ON SIDE STREETS AND FRONTAGE ROADS AND EVERYTIME WITHOUT WARNING. ONE TIME, WHILE SITTING AT A STOP SIGN, I COULD NOT CATCH IT QUICKLY ENOUGH AND IT MOVED SO FAR BACK THAT MY FEET COULD NOT REACH ANY OF THE PEDALS! LUCKILY THAT TIME I WAS SITTING STILL. THIS HAS BEEN HAPPENING FOR THREE YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895426August 12, 2016
SEATS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER'S SEAT ADJUSTED ON ITS OWN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION NEEDED TO BE REPLACED. THE REPAIR WAS NOT MADE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 87,000. UPDATED 09/29/16*LJ THE CONSUMER STATED THE PISTON TYPE HOOD HOLDING SYSTEM FAILED. THE HOODCAME CRASHING DOWN.UPDATED 08/09/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850509March 19, 2016
ELECTRICAL SYSTEM, SEATS
WHEN DRIVING THE VEHICLE AT ANY SPEED THE SEAT MOVES ALL THE WAY BACK AND THE INTERIOR LIGHTS COME ON. THIS ALSO HAPPENS WHEN YOU BRAKE OR GO OVER A BUMP. THIS IS VERY DANGEROUS TO SOMEONE OF MY SIZE BECAUSE WHEN THE SEAT GOES ALL THE WAY BACK I CAN NO LONGER TOUCH THE PEDALS. THIS IS HAPPENING VERY OFTEN AND I HAVE GOOGLED IT AND I CAN SEE THAT A LOT OF OTHER PEOPLE WHO OWN THIS YEAR MAKE AND MODEL ARE HAVING THE SAME PROBLEMS WITH THEIR VEHICLE. I HAVE TAKEN IT TO SEVERAL MECHANICS AND FORD DEALERS AND NOBODY SEEMS TO BE ABLE TO FIGURE OUT WHAT IS WRONG WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823346January 31, 2016
STRUCTURE:BODY
THE REAR HATCH HINGE ON THE GLASS BROKE WHEN OPENING. IT ALMOST HIT ME IN THE HEAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821871January 23, 2016
STRUCTURE:BODY, ELECTRONIC STABILITY CONTROL (ESC), WHEELS
- SEAT ( DRIVER'S SEAT) AUTOMATICALLY MOVES WHILE DRIVING CAUSING A SAFETY ISSUES. - EXCESS WATER LEAKAGE AROUND LEFT DOOR JAM IN WATER RUN DOWN INTO BASE OF FLOOR - WATER SEEPAGE AROUND SUN ROOF - TIRE SENSOR ( LEFT)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762456September 9, 2015
ENGINE
A REPAIR SHOP TOLD ME THAT MY ENGINE WAS LEAKING COOLANT THAT COULD MAKE THE ENGINE RUN HOT AND FAIL. AFTER DOING SOME ONLINE RESEARCH, I FOUND THAT THIS IS A COMMON PROBLEM WITH THESE VEHICLES AS FORD USED A CHEAP PLASTIC PART WHICH EASILY CRACKS AND ALLOWS COOLANT TO LEAK. THE LEAK ALSO AFFECTS OTHER PARTS OF THE ENGINE CAUSE THEM TO PERFORM IMPROPERLY. FORD IS AWARE OF THIS PROBLEM BUT HAS FAILED TO ISSUE A RECALL DESPITE THEIR KNOWLEDGE AND THE RISKS TO THE CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717704May 21, 2015
ELECTRICAL SYSTEM
THE SAME AS OTHER COMPLAINTS EXCEPT IT IS AN ONGOING PROBLEM. EASY EXIT FEATURE ACTIVATES ON ITS OWN, DOME LIGHT COMES ON AT SLOW OR MODERATE SPEED, SUDDEN STOPS AND TURNING. SOMETIMES IT CORRECTS ITSELF AND SOMETIMES YOU HAVE TO MANUALLY ADJUST THE SEAT. VERY ANNOYING AND UNSAFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691333March 1, 2015
ELECTRICAL SYSTEM, POWER TRAIN
SEAT MOVED BACK FOR "EASY EXIT" ALL VEHICLE COMPONENTS SHUT OFF AND VEHICLE BRAKES LOCKED UP IN THE ROAD THEN CUT BACK ON BY ITSELF AND TRANSMISSION JERKED INTO GEAR LIKE SOMEONE REAR ENDED US! VERY SCARY AND UNSAFE WITH MY 10 MONTH OLD IN THE VEHICLE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678546January 23, 2015
STRUCTURE, STEERING, ELECTRICAL SYSTEM
EXACT SAME AS NHTSA ID # 10654146. THE "EASY EXIT" FEATURE ACTIVATED AT 65 MPH IN FREEWAY TRAFFIC. I AM 6' TALL AND WAS ABLE TO SLIDE SEAT FORWARD, BUT MY WIFE IS 5' TALL AND MAY HAVE HAD ISSUES REACHING THE PEDALS... THIS HAS SINCE HAPPENED ON 3 OTHER OCCASIONS ( 2 AT FREEWAY SPEED, AND ONCE PULLING INTO OUR DRIVEWAY). I WILL CONTACT DEALER, BUT WANTED SEARCH RECALLS FIRST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670675January 7, 2015
STEERING, SEATS, EXTERIOR LIGHTING
I WAS DRIVING MY VEHICLE AND THE DRIVER'S SEAT MOVED BACK, AND THE DOME LIGHT CAME ON. THIS REALLY SCARED ME! THANK GOD I WASN'T ON THE HIGHWAY TRAVELING AT A HIGHER RATE OF SPEED WITH OTHER VEHICLES WHEN THIS OCCURRED. THE FIRST TIME THIS HAPPENED WAS APPROXIMATELY 3 MONTHS AGO (THE SEAT MOVES BACK, I MOVE THE SEAT UP & IT GOES BACK AGAIN, I MOVE IT UP AGAIN...UNTIL IT FINALLY STOPS). THIS CONTINUES TO HAPPEN PERIODICALLY EVERY SINCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654146November 11, 2014
ELECTRICAL SYSTEM, SEATS
DRIVER'S SEAT MOVED BACK, DOME LIGHTS ILLUMINATED (VEHICLES "EASY EXIT" FEATURE) WHILE DRIVING AT HIGHWAY SPEEDS. LUCKILY I AM TALL ENOUGH TO REACH THE PEDALS AND WHEEL WHILE THE SEAT WAS MOVED BACK, BUT MY WIFE IS ONLY 5' 4" AND WOULD HAVE A HARD TIME REACHING. THIS IS A SERIOUS ISSUE THAT HAS BEEN HAPPENING TO MANY OTHER MOUNTAINEERS AS EVIDENCED BY THE MANY REPORTS ON THE INTERNET. THE CAUSE IS ANY SLIGHT BUMPING OF THE IGNITION SWITCH OR THE STEERING COLUMN/WHEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648662October 19, 2014
WHEELS, TIRES
PURCHASE 4 NEW TIRES MARCH 9, 2013 FROM OUR LOCAL MR. TIRE IN MARION OHIO. THEY STARTED GOING BAD THIS SUMMER. WENT TO MANAGER AND WAS TOLD YOU NEVER HAD THEN ROTATED AS TOLD. WE DID GO AFTER 6 MONTHS OF PURCHASE AND TOLD TO COME BACK NEXT DAY SINCE THEY WERE TOO BUSY THAT DAY. THEY WERE NOT NICE AND I CALLED TIRE COMPANY GITI TIRE AND WAS TOLD TO HAVE THE STORE CALL THEM WHICH MR. TIRE NEVER DID, MANY LIFE EVENTS HAVE HAPPENED SINCE THEN AND NEVER WENT BACK. THE TWO BACK TIRES NOW HAVE SHARP METAL COMING THRU AS FOUND BY MY SON WHEN I ALMOST WRECKED IN THE RAIN YESTERDAY. THE TWO FRONTS ARE GOING BALD. THE TIRES ARE RUNWAY ENDURO 816 - P235/65R18. THEY HAVE 18, 660 MILES ON THEM WITH A 40,000 MILE WARRANTY. I DO NOT HAVE THE MONEY TO REPLACE 4 NEW TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641256October 3, 2014
SEATS:FRONT ASSEMBLY:POWER ADJUST
TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE CONTACT STATED WHILE DRIVING AT UNKNOWN SPEEDS, THE DRIVER'S SEAT MOVED IN REVERSE INDEPENDENTLY AND WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT MENTIONED THAT THE DRIVER SEAT SWITCH HAD BEEN REPLACED PREVIOUSLY BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN VERIFIED THAT THE DRIVER SEAT SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633673September 16, 2014
SEATS
TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE SEAT INTERMITTENTLY MOVED BACKWARDS. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631778September 9, 2014
SEATS:FRONT ASSEMBLY:POWER ADJUST
TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. WHILE DRIVING AT UNKNOWN SPEEDS, THE DRIVER SEAT WOULD MOVE BACK INDEPENDENTLY AND PREVENTED THE CONTACT FROM REACHING THE ACCELERATOR AND BRAKE PEDALS. THE FAILURE OCCURRED IF THE KEYS WERE INADVERTENTLY TOUCHED OR WHEN DRIVING OVER A BUMP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617059July 29, 2014
FUEL/PROPULSION SYSTEM, VISIBILITY/WIPER, POWER TRAIN
FIRST OFF WHEN I BOUGHT THE VEHICLE THE REAR WIPER DOES NOT WORK. SECONDLY WHEN YOU PUT THE VEHICLE IN REVERSE IT JOLTS BEFORE GOING INTO REVERSE. FINALLY IT ONLY LET'S YOU PUT SO MUCH OF FUEL INTO THE GAS TANK AT A TIME BEFORE STOPPING THE FUEL FLOW INTO THE GAS TANK. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608724July 7, 2014
UNKNOWN OR OTHER, POWER TRAIN
VEHICLE WILL NOT SHIFT OUT OF PARK. SHIFT IS LOCKED INTO PARK AND WILL NOT SHIFT TO ANY GEAR AND DEPRESSING LEVER BUTTON AND BRAKE WILL NOT RELEASE OUT OF PARK. I PURCHASED THE VEHICLE FROM HUNTINGTON FORD IN ROCHESTER HILL AND BOUGHT THE EXTENDED WARRANTY AND WAS TOLD BY FORDS SERVICE DEPARTMENT THIS IS NOT COVERED AND WOULD COST $500.00 JUST FOR THE PART. AFTER RESEARCHING THIS PROBLEM I HAVE NOTICED OTHER COMPLAINTS ABOUT THIS ISSUE THAT THE CAR WILL NOT MOVE OUT OF PARK. THIS SEEMS LIKE IT MAY BE A DEFECT BECAUSE I HAVE NEVER EXPERIENCED THIS PROBLEM OUT OF MANY VEHICLES I HAVE OWNED FOR YEARS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604798June 20, 2014
SEATS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS THE AUTOMATIC DRIVER'S SEAT WOULD MOVE INDEPENDENTLY AND THE INTERIOR LIGHTS ILLUMINATED INDEPENDENTLY. THIS FAILURE CONTINUED TO OCCUR FOR A MONTH. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Mountaineer