Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#10509547April 25, 2013
POWER TRAIN
VEHICLE SPUTTERED AND LOST ALL SPEED WITH NO ACCELERATOR RESPONSE. GREEN WRENCH COMES ON. AFTER PULLING OVER AND RESTARTING CAR WAS ABLE TO DRIVE TO DEALERSHIP. DEALERSHIP PULLED P1144A TROUBLE CODE AND REPLACED THE PURGE VALVE. ONE DAY LATER, EXACT SAME ISSUE HAPPENED AND NOW THEY ARE REPLACING THE THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509184April 22, 2013
ENGINE
WHILE DRIVING DOWN A STRAIGHT STRETCH OF ROAD AT A STEADY 45 MPH THE VEHICLE SUDDENLY LOST POWER AND THE ENGINE DROPPED TO IDLE. ACCELERATOR DID NOT HAVE ANY EFFECT ON ENGINE RPM. COASTED TO SIDE OF ROAD AND STOPPED. PROCEEDED TO TURN OFF VEHICLE AND RESTART, ACCELERATOR RESPONSE RETURNED TO NORMAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508848April 19, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
DRIVING AT HIGHWAY SPEED LIMIT WITH CRUISE ON THERE WAS A LOSS OF CRUISE CONTROL, NO THROTTLE RESPONSE AND THE "WRENCH" LIGHT CAME ON. I WAS ABLE TO PULL OFF THE HIGHWAY. ENGINE WAS RUNNING ROUGHLY, TURNED IT OFF IMMEDIATELY. NO CELL PHONE SERVICE IN THE AREA SO I COULD NOT GET A TOW TRUCK. RESTARTED THE CAR. OPERATED FINE TO GET HOME 10 MILES. WAS TAKING IT TO THE NEAREST DEALER 30 MILES FROM HOME WHEN THE SAME THING HAPPENED. I'M GLAD I DID NOT HAVE MY CHILDREN WITH ME DURING THESE INCIDENTS. AFTER VIEWING INTERNET VIDEOS AND READING ON MANY INTERNET SIGHTS THIS SEEMS TO BE A PROBLEM WITH MANY MERCURY MILANS. FORD NEEDS TO RECALL AND FIX THE PROBLEM THAT CAUSES THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505561April 3, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE WAS STARTED AND HE SHIFTED INTO DRIVE, THE VEHICLE SUDDENLY ACCELERATED TO 30 MPH WITHOUT WARNING. THE CONTACT APPLIED THE BRAKES BUT THE VEHICLE DID NOT STOP. THE CONTACT CRASHED INTO A TREE AS A RESULT. THE CONTACT SUFFERED MINOR INJURIES FROM THE CRASH AND THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT CALLED MANUFACTURER AND FILED A COMPLAINT. THE FAILURE MILEAGE WAS 20,000. UPDATED 06/18/13*LJ UPDATED 06/24/2013 *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10505366April 2, 2013
VEHICLE SPEED CONTROL, ENGINE
WHILE DRIVING ON THE HIGHWAY, MY CAR STOPPED ACCELERATING AND THE RPMS DID NOT BUDGE EVEN WHEN I STEPPED ON THE GAS. A FEW SECONDS LATER THE FRONT END OF MY CAR (WHICH I AM ASSUMING WAS THE ENGINE) BEGAN SPUTTERING. A SERVICE LIGHT ALSO APPEARED WHICH IS THE ONE THAT IS SHAPED LIKE A DOUBLE-SIDED WRENCH. I PULLED OFF OF THE ROAD AND TURNED OFF THE ENGINE. I TURNED THE ENGINE BACK ON A FEW MINUTES LATER AND IT STARTED WITHOUT ANY PROBLEMS. I TOOK MY CAR INTO A FORD DEALERSHIP AN HOUR AFTER AND THEY COULD NOT FIND ANYTHING WRONG. THEY PLUGGED IN THE COMPUTER AND IT DID NOT DETECT ANY ISSUES. I ASKED THEM TO POP THE HOOD TO SEE IF THEY COULD NOTICE ANY OBVIOUS DISCREPANCIES BUT THEY REFUSED TO. THEY STATED THAT THEY COULD NOT DO ANYTHING FOR ME BECAUSE THE PROBLEM WAS NOT CURRENTLY HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504482March 25, 2013
POWER TRAIN, ENGINE
I WAS TRAVELING AT 65MPH ON THE FREEWAY WHEN THE WRENCH EMBLEM WENT ON MY DASHBOARD AND I LOST ACCELERATION. I HAD THE GAS PEDDLE PUSHED TO THE FLOOR BUT THERE WAS NO POWER. I PULLED OFF THE ROAD AND TURNED THE CAR OFF AND RESTARTED IT. I WAS ABLE TO GET OFF THE FREEWAY AND HOME. I HAVE READ SEVERAL SIMILAR ACCOUNTS AND AM SURPRISED THAT FORD HAS NOT HAD A RECALL DUE TO THIS ISSUE. DOES SOMEONE HAVE TO DIE BEFORE FORD WILL PAY ATTENTION TO THIS DEFECT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503976March 21, 2013
STRUCTURE:BODY
I HAD JUST DROPPED MY WIFE OFF AT THE DOOR OF THE HIGH SCHOOL AND WENT TO PARK THE CAR. AS I WAS PULLING INTO THE PARKING SPACE, I PUT MY FOOT ON THE BRAKE. INSTEAD OF SLOWING DOWN TO PARK, THE CAR ACCELERATED AS IF I HAD MY FOOT TO THE FLOOR ON THE ACCELERATOR. IT HAPPENED SO FAST. I HIT A CONCRETE POST. THE CAR WAS STILL ACCELERATING AFTER I HIT THE POST UNTIL I TOOK MY FOOT OFF OF THE BRAKE. I THEN PUT MY FOOT BACK ON THE BRAKE AND SHIFTED THE CAR INTO REVERSE. IT WORKED LIKE IT SHOULD HAVE. NOBODY WAS HURT. THE CAR HAD ALMOST $3000 WORTH OF DAMAGE. THIS ISN'T THE FIRST TIME THIS HAS HAPPENED TO US. THIS IS THE FIRST TIME THE CAR WAS DAMAGED. THE OTHER TIMES THE CAR ACCELERATED LIKE THIS, WE THOUGHT WE WERE DOING SOMETHING WRONG. SO WE DIDN'T TURN IT IN. WE HAVE BEEN DRIVING FOR AT LEAST 25 YEARS AND NEVER HAVE HAD THIS HAPPEN TO US BEFORE. WE FIGURED THAT WE COULDN'T POSSIBLY HAVE OUR FOOT TOUCHING THE BRAKE LIGHTLY AND HAVE THE ACCELERATOR TO THE FLOOR. SOMEBODY COULD HAVE BEEN KILLED OR HURT SERIOUSLY. THE CAR ISN'T SAFE TO DRIVE. THE FORD GARAGE IS STATING THAT THEY COULDN'T FIND ANYTHING WRONG. I CONTACTED FORD MOTOR COMPANY AND THEY SAID THEY WERE CONCERNED ABOUT OUR SAFETY. THEY AREN'T WILLING TO DO ANYTHING. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10502455March 12, 2013
EXTERIOR LIGHTING
IN EARLY DECEMBER, I CLICKED THE DOOR OPEN BUTTON IN THE DARK AND NOTICED THE RIGHT REAR TAIL LIGHT WAS ONLY HALF LIT. I WENT TO THE MANUAL TO SEE WHAT BULB IT WAS, FIGURING THAT I COULD BUY A NEW ONE AND CHANGE IT. THE MANUAL SAID TO BRING THE CAR TO THE DEALER. I DECIDED THAT I WOULD BRING THE CAR TO THE DEALER WHEN THE NEXT OIL CHANGE WAS DUE. I BROUGHT THE CAR IN ON JANUARY 9TH AND WAS TOLD THAT BOTH THE RIGHT AND LEFT TAIL LIGHTS HAD TO BE REPLACED AND THE COST WOULD BE $1,100. THE TIME OF THIS SERVICE WAS TWO MONTHS AND LESS THAN TWO THOUSAND MILES PAST THE BASIC WARRANTY. I WAS SHOCKED AND VERY UNHAPPY AS I FELT THAT THIS WAS CLEARLY A MANUFACTURING DEFECT AS THE LEDS SHOULD LAST 10,000 HOURS OR MORE. THESE HAD, AT MOST, 700 HOURS. THE DEFECT MAY WELL HAVE OCCURRED DURING THE WARRANTY PERIOD, BUT I NEVER NOTICED IT AS NO INDICATOR LIGHT EVER WENT ON. THE SERVICE REP AND SERVICE MANAGER CONTACTED FORD AND THERE WAS AN ADJUSTMENT MADE WHERE I PAID 30% OR $325. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501033March 2, 2013
ENGINE
SURGING OF ENGINE WHILE PULLING INTO DRIVEWAY TO PARK. SURGING HAS HAPPENED INTERMITTENTLY. MOST RECENTLY, 2/27/2013. WHILE TRAVELING APPROX. 20 MPH, BRAKES FAILED AND SURGE OCCURRED. L TURN OFF ENGINE PUT IT IN PARK, WAITED A MINUTE AND RESTARTED ENGINE,PROCEEDING HOME WITHOUT INCIDENT. TOTAL OCCURRENCES--6 TIMES SINCE PURCHASE. DEAN ARBOR FORD ALPENA MI REPLACED AIR MASS SENSOR, FRONT BRAKES AND AIR FILTER 2/28/2013......$596
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500107February 26, 2013
VEHICLE SPEED CONTROL
I WAS DRIVING ON THE FREEWAY AT 65 MPH AND THE CAR SEEMED TO STALL. I LOST POWER AND COASTED TO A STOP. I COULD PUSH THE ACCELERATOR TO THE FLOOR AND THE CAR HAD ENOUGH POWER TO CRAWL FORWARD. I TURNED THE KEY OFF AND THAT CLEARED THE PROBLEM. HOWEVER THE PROBLEM CAME BACK A FEW DAYS LATER. AGAIN I TURNED THE KEY OFF AND THE PROBLEM CLEARED. AFTER THIS HAPPENED A SECOND TIME I TOOK THE CAR TO A FRIEND WHO OWNS A MECHANICS SHOP. HE HOOKED UP THE CAR TO HIS COMPUTER AND HE RETRIEVED A CODE FOR THE PROBLEM. AFTER RECEIVING THE CODE I CALLED THE DEALER I BOUGHT THE CAR FROM AND THE SERVICE DEPARTMENT TOLD ME THE CODE WAS FOR THE THROTTLE BODY. THE DEALER TOLD ME FORD WOULD NOT COVER THE REPLACEMENT OF THIS PART. ABOUT A WEEK AFTER THE INITIAL OCCURRENCE I LOST POWER AGAIN AND I TURNED THE KEY OFF, THE PROBLEM CLEARED BUT ONLY LONG ENOUGH TO DRIVE ANOTHER MILE AND IT HAPPENED AGAIN AND AGAIN AND AGAIN. LUCKILY I WAS IN TOWN AND I FOUND THE CLOSEST MECHANICS SHOP TO TAKE IT TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499939February 25, 2013
ENGINE, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
WHILE OPERATING THE VEHICLE UNDER NORMAL CONDITIONS THE VEHICLE WOULD STALL OUT AND LOSE POWER RESULTING IN RAPID DECREASE IN SPEED AND CREATE UNSAFE DRIVING SITUATIONS. CAR WOULD STILL BE RUNNING BUT PRESSING THE GAS WOULD NOT RESULT IN ACCELERATION. TURNING VEHICLE OFF AND RESTARTING AGAIN WOULD SOMETIMES REMEDY PROBLEM BUT PROBLEM INCREASED IN FREQUENCY AND SEVERITY, EVEN HAPPENING TO MY WIFE WHILE DRIVING THE VEHICLE ON THE HIGHWAY AT SPEEDS IN EXCESS OF 60+ MPH TRAVELING THROUGH BRIDGE/TUNNEL SYSTEM IN LOCAL AREA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499970February 25, 2013
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
PURCHASED THIS CAR USED IN JULY 2012. IS A 2010 AND HAD LOW MILES ON IT. DEALER CLAIMED VEHICLE WAS A LEASE AND WAS TURNED IN. AFTER DRIVING THE CAR SEVERAL DAYS, IT STALLED AT STOP SIGN, NO ENGINE LIGHT APPEARED. AFTER RE-STARTING, IT DROVE FINE. SEVERAL WEEKS LATER, VEHICLE AGAIN STALLED AT STOP SIGN. NO ENGINE LIGHT. VEHICLE WAS BROUGHT TO DEALER WHERE THE THROTTLE BODY WAS REPLACED. SEVERAL DAYS LATER, VEHICLE AGAIN STALLED AT STOP LIGHT. THIS HAS BEEN GOING ON FOR OVER 9 MONTHS. IT MAY NOT STALL FOR SEVERAL WEEKS. DEALER KEPT THE CAR FOR ONE WEEK, WITH A MECHANIC DRIVING IT AS IT WAS HOOKED UP TO PORTABLE DIAGNOSTIC MACHINE. IT NEVER STALLED, NOR DID IT SHOW ANY ENGINE LIGHTS. DEALER CLAIMS THEY CANNOT FIX IT IF THEY DO NOT SEE ANY INDICATORS ON DIAGNOSTIC MACHINE. IT IS NO LONGER UNDER WARRANTY AND IF I WANT TO CONTINUE TO PURSUE THIS, I HAVE TO PAY FOR EACH TRIP. CERTAINLY, SOMEONE MUST HAVE AN IDEA OF WHAT IS CAUSING THIS AS THIS SEEMS TO BE A SAFETY ISSUE. I AM EXPECTING TO BE REAR-ENDED ANY TIME NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491985January 9, 2013
POWER TRAIN
VEHICLE LOSES POWER AT HIGH SPEED WHILE DRIVING ON HIGHWAYS. THIS PROBLEM HAS OCCURRED 3 TIMES AND IS A VERY DANGEROUS SITUATION. FORTUNATELY NO ACCIDENTS HAVE HAPPENED. LINCOLN REPLACED A PART BUT THE INCIDENT HAS HAPPENED SEVERAL TIMES AGAIN SINCE PART WAS REPLACED. LOSE POWER/STALL OUT AT HIGH SPEED DRIVING ON HIGHWAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490678January 2, 2013
ENGINE
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THE FAILURE BY RESETTING THE POWER TRAIN CONTROL AND CHANGING THE ENGINE OIL. THE DEALER STATED NO CODES WOULD SHOW AFTER RUNNING DIFFERENT DIAGNOSTIC TEST. THE VEHICLE WAS TAKEN TO THE DEALER ON MORE THAN ONE OCCASION FOR THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 48,000 AND THE CURRENT MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487983December 11, 2012
TIRES, EXTERIOR LIGHTING
CARRIED MY MILAN PREMIER FOR ITS REQUIRED ANNUAL STATE OF NC INSPECTION. THE VEHICLE FAILED THE INSPECTION DUE TO THE FOLLOWING: THE REAR LED LIGHTS GLOWED IN THE BRAKE LIGHT MODE WHEN THE HEADLIGHTS WERE TURNED ON. WHEN THE BRAKES WERE APPLIED, THE SMALL REAR LIGHT BELOW THE REAR SPOILER CAME ON. BOTH REAR LAMP ASSEMBLIES HAD TO BE REPLACED BY A FORD DEALER. WITHOUT THE INSPECTION I WOULD NOT HAVE KNOWN THE PROBLEM EXISTED. A SEARCH ON THE INTERNET INDICATES MANY SIMILAR PROBLEMS WITH MILAN PREMIER LED LIGHTS. THIS IS MY FIRST VEHICLE WITH LED LIGHTS. BASED ON MY EXPERIENCE, A WARNING SYSTEM SHOULD BE PLACED ON VEHICLES WITH THESE LIGHTS IF THEY PERFORM IN THIS MANNER WHEN MALFUNCTIONING. *TR THE CONSUMER STATED HE RECENTLY NOTICED A CRACK IN THE SIDEWALL NEAR THE TOP OF ALL THE TIRES, LOCATED IN A GROOVE THAT CIRCLED THE TIRES. THE TIRES WERE INSPECTED, AND A GESTURE OF GOODWILL CREDIT WAS OFFERED. THE STORE REPRESENTATIVE BLAMED THE CONDITION ON DRY ROT AND FURTHER STATED THAT ANY TYPE OF SOLUTION WOULD HASTENED THE CRACKING PROBLEM. UPDATED 04/03/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487927December 10, 2012
SERVICE BRAKES, ELECTRICAL SYSTEM
RIGHT REAR BRAKE LIGHT ACTIVATES AND STAYS ON WHILE RUNNING/HEADLIGHTS ARE TURNED ON. I HAVE ALSO SEEN THIS WHILE DRIVING BEHIND SIMILAR MILANS. SOME WITH BOTH SIDES ACTIVATED LEAVING ONLY THE CENTER LIGHT TO INDICATE ACTUAL BRAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485347November 20, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I COMMUTE APPROX 45 MILES TO WORK ON A DAILY BASIS MONDAY THRU FRIDAY. I HAVE A FRIEND THAT ALSO COMMUTES, AND ON SEVERAL OCCASIONS SHE HAS CALLED ME AND ASKED IF I WAS ON THE INTERSTATE AND WHERE I WAS LOCATED, SHE SAID I CAN TELL WHEN YOU ARE ON THE ROAD, AS YOUR TAIL LIGHTS ARE ALWAYS SO MUCH BRIGHTER THAN EVERYONE'S. APPROX A MONTH AND A HALF AGO, THE SAME THING HAPPENED AND MY FRIEND ASKED ME TO STEP ON THE BRAKES, SHE NOTED THAT THE ONLY DIFFERENCE IN THE LIGHTING ON THE BACK OF MY CAR WAS THAT THE BRAKE LIGHT IN THE BACK WINDOW CAME ON, THE TAILLIGHT-BRAKE LIGHTS DIDN'T CHANGE WHEN I STEPPED ON THEM BRAKE. I HAVE SINCE TAKEN MY CAR INTO THE DEALERSHIP TO FIND OUT WHAT IS THE MATTER, ONE DEALERSHIP REPORTED THAT I HAVE AN LED BOARD OUT, ON BOTH SIDES, APPROX COST 397 DOLLARS A PIECE. I THEN TOOK IT TO A FORD DEALERSHIP AND THEY HAVE SPENT 2 WEEKS TRYING TO FIGURE OUT WHAT THE PROBLEM WAS, THEY CHANGED THE SWITCH UNDER THE DASH, THOUGHT IT WAS FIXED AND THEN COULDN'T GET THE CAR OUT OF GEAR. THEY THEN TOOK A TAILLIGHT OUT OF ANOTHER MERCURY MILAN ON THEIR LOT AND PUT IT IN MY CAR, WHICH WORKED, BUT THEN DIDN'T ON THE OTHER CAR. THE MECHANIC I SPOKE WITH SAID THEY HAD NOT SEEN THIS BEFORE, BUT HAD NEVER LOOKED FOR IT BECAUSE NO ONE HAD BROUGHT IT TO THEIR ATTENTION, HE REPORTED THAT HE WAS GOING TO CHECK ALL THE CARS ON THEIR LOT AND WAS VERY CONCERNED ABOUT THE SAFETY ISSUE, THAT I COULD HAVE VERY EASILY HAVE BEEN REAR-ENDED, BECAUSE THERE WAS NO CHANGE IN THE BRAKE LIGHTS. THE MECHANIC SAID THAT WHEN THE HEADLIGHTS ARE ON , THE BRAKE LIGHTS ARE ON CONTINUOUSLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485035November 17, 2012
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
STALLED THREE TIMES, WITHOUT WARNING, WHILE TRAVELING AT 50 MPH. ALMOST REAR ENDED EACH TIME. VEHICLE 38 MONTH OLD AND LESS THEN 34,000 MILES. REPLACE THROTTLE BODY. PLEASE HAVE FORD CHECK INTO THIS BEFORE SOMEONE GETS HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482730October 31, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS AND REFERRED HIM TO NHTSA. THE FAILURE MILEAGE WAS 55,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481089October 19, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE TRAVELING 65 MPH THE VEHICLE STARTED TO SHAKE VIOLENTLY AND THEN STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSE THAT THE THROTTLE BODY ASSEMBLY NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE WRENCH SYMBOL ILLUMINATED ON THE INSTRUMENT PANEL WHEN THE FAILURE OCCURRED.THE FAILURE MILEAGE WAS 52,277 AND THE CURRENT MILEAGE WAS 55,000. UPDATED 12/10/12 *CN UPDATED 12/17/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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