Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#10548384October 18, 2013
ENGINE, VEHICLE SPEED CONTROL
WHILE COMMUTING TO WORK THE ENGINE SUDDENLY LOST ALL POWER WHILE TRAVELING APPROX 50MPH ON RT 9A IN OSSINING NY. FORTUNATELY I WAS IN THR RIGHT LANE BUT DID NOT HAVE ENOUGH TIME OR MOMENTUM TO COMPLETELY PULL OFF THE ROAD. A STATE FARM SPONSORED HELP TRUCK ARRIVED ANF PUSHED ME TO THE SIDE. AT MY HUSBAND'S SUGGESTION HE LOOKED TO SEE IF LEAVES HAD CLOGGED THE INTAKE/AIR FILTER. IT DID NOT . THEN HE DISCONNECTED THE HOSE TO THE THROTTLE VALVE AND WHEN HE PUSHED IT WITH THE SCREWDRIVER THE ENGINE REGAINED POWER. I TURNED AROUND TO TRY AND MEET MY HUSBAND AT A MIDWAY POINT. THE ENGINE SHUT DOWN AGAIN BUT AFTER RESTARTING, IT REGAINED POWER. I SWITCHED CARS WITH MY HUSBAND AND HE SPRAYED THE THROTTLE VALVE WITH CARBURETOR CLEANER AND HEADED HOME. THE CAR STALLED OUT ON HIM BUT HE WAS ABLE TO ROLL INTO A GAS/CONVENIENCE STORE IN GARRISON NY AND SPRAYED IT AGAIN. ONCE HOME IN COLD SPRING HE CLEANED OUT THE ASSEMBLY AS GOOD AS HE COULD AND THE CAR WORKED WELL FOR THE NEXT 2 WEEKS. WHILE VISITING HUNGARY FOR A FAMILY ILLNESS, MY SON USED THE CAR AND REPORTED THAT IT BEGAN TO STALL OUT ON HIM BUT UNSTUCK? AND HE WAS ABLE TO RETURN HOME. THE CAR WAS BROUGHT TO FREEDOM FORD IN BEACON NY THIS MORNING FOR REPAIR SINCE IT IS NOT SAFE TO DRIVE IN NYC COMMUTER TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548220October 17, 2013
POWER TRAIN
IT HAS HAPPENED MANY TIMES SINCE THE FIRST TIME, BUT I WAS DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 50 MPH AND THE ORANGE WRENCH LIGHT CAME ON AND I COULD NOT GET MY GAS PEDAL TO DO ANYTHING. I PULLED OVER, SHUT THE CAR OFF AND RESTARTED IT AND IT WAS FINE FOR A COUPLE OF DAYS WITH NO INCIDENTS. THEN IT DID IT ABOUT A WEEK LATER, SEVERAL TIMES IN A ROW GOING DOWN THE INTERSTATE. IT SEEMS TO START UP OK AFTER I SHUT IT DOWN, BUT VERY UNSAFE TO BE DRIVING DOWN THE INTERSTATE AT 70 MPH AND THEN HAVE NO POWER AND HAVE TO PULL OFF. MY ENGINE LIGHT TURNS ON AFTER THIS HAPPENS A COUPLE OF TIMES AND THEN WILL SHUT OFF AFTER A COUPLE TIMES OF DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548071October 16, 2013
ENGINE, VEHICLE SPEED CONTROL
PASSING ANOTHER VEHICLE WHEN MY CAR SUDDENLY STALLED. IF IT WASN'T FOR THE QUICK THINKING OF THE CAR I WAS PASSING, WHO SPED UP, I WOULD HAVE NOT HAD TIME TO PULL BACK INTO MY LANE IN TIME TO AVOID A COLLISION WITH AN ONCOMING CAR. I HAD TO PULL OFF THE ROAD AND PUT THE CAR IN PARK AND RESTART IT. IT RAN FINE AFTER THAT. UNFORTUNATELY, THIS STALLING AND ROUGH RUNNING HAS HAPPENED ON SEVERAL OCCASIONS. FROM WHAT I HAVE READ, IT LOOKS TO BE A PROBLEM WITH THE THROTTLE BODY. AS YOU CAN SEE, THIS CAN BE VERY DANGEROUS WHEN IT HAPPENS AT THE WRONG TIME. I NEVER KNOW WHEN IT WILL HAPPEN AS THERE IS NO WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548107October 16, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN
THE CAR LOSES POWER WHILE DRIVING, THE WRENCH LIGHT COMES ON AND THEN I HAVE TO PULL OVER TO THE SIDE OF THE ROAD, IT HAS ALSO HAPPENED ON THE HIGHWAY WHICH IS SCARY? ALSO THE CAR SOMETIMES HAS AN IDLE PROBLEM, LIKE ITS TRYING NOT TO STALL, BUT CAUSES THE CAR TO JUMP A LITTLE WHILE AT STOP LIGHTS. ALSO WHEN I GET GAS, THE CAR DOES NOT WANT TO START, BUT IF I LEAVE THE CAR RUNNING WHILE GETTING GAS THE CAR IS FINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547980October 15, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE DRIVING ON A FREEWAY (MIDDLE LANE) AT ~ 50 MPH THE "WRENCH" LIGHT CANE ON AND THE VEHICLE SLOWED TO 20MPH. VERY UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547596October 11, 2013
ENGINE, POWER TRAIN
DRIVING DOWN RURAL HIGHWAY TRAVELING AT 58MPH AND SUDDENLY LOST ALL POWER AND CAR STARTED BUCKING. ABLE TO PULL OFF AND COAST TO STOP. ROUGH IDLING. WRENCH LIGHT CAME ON WHEN THIS HAPPENED. TURNED OFF CAR AND RESTARTED 5 MIN LATER. WRENCH LIGHT WENT OUT. PROCEED TO DRIVE AND APPROACHED 58 AGAIN INCIDENT HAPPENED AGAIN. SAME SYMPTOMS BUT NOW ENGINE LIGHT CAME ON. TURNED OFF CAR AND WAITED OVER 15 MIN. TO RESTART. RESTARTED AND WRENCH LIGHT WENT OUT BUT ENGINE LIGHT REMAINED ON. ABLE TO DRIVE HOME ON SHOULDERS AT SPEEDS NOT ABOVE 40 MPH. CALLED DEALERSHIP AND NOT COVERED UNDER DRIVETRAIN/EMISSIONS STANDARD MANUFACTURES WARRANTY. NEED TO DIAGNOSE IT IN SHOP AT LABOR RATES. NO MONEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547609October 11, 2013
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING 55 MPH, THE VEHICLE SHOOK WITH A JERKING MOTION AND SHUT OFF. THE WRENCH WARNING ICON AND THE CHECK ENGINE LIGHT SIMULTANEOUSLY ILLUMINATED WHEN THE FAILURE OCCURRED. THE VEHICLE RESTARTED WITHIN A MINUTE BUT OPERATED FOR AN UNPREDICTABLE TIME AND DISTANCE. THE CONTACT CLEANED THE THROTTLE BODY AND STARTED THE ENGINE BUT IT SHUT OFF AGAIN. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 45,000. UPDATED 11/5/13*CN THE CONSUMER PURCHASED THE PART, AND INSTALLED IT HIMSELF. UPDATED 11/12/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547373October 9, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
THE CAR LOST ALL ACCELERATION ON THE HIGHWAY. I WAS DRIVING 65 IN THE MIDDLE LANE AND HAD TO GET OVER TO THE SHOULDER WITH NO WAY TO ACCELERATE. THE WRENCH WARNING LIGHT APPEARED ON THE DASH. TURNED THE CAR OFF AND RESTARTED IT AND IT WORKED FINE FOR THREE DAYS. TOOK IT TO THE DEALERSHIP AND IT IS THE THROTTLE BODY GOING BAD. THIS COSTS $420.00 TO REPLACE. THIS IS A TERRIBLE HAZARD AS THE ONLY THING YOU CAN DO IS HOPE TO COAST TO THE SHOULDER OF THE ROAD SAFELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547466October 9, 2013
POWER TRAIN, ENGINE
I WAS DRIVING ON A LOCAL ROAD. SUDDENLY THE CAR LOST POWER AND THE WRENCH LIGHT WAS ON. IT COULD ONLY GO VERY SLOWLY BEFORE I PARKED IT ON THE ROADSIDE. I WAITED FOR SEVERAL MINUTES AND STARTED THE ENGINE, THEN EVERYTHING SEEMED JUST FINE AND THE WRENCH LIGHT WENT OFF. AFTER THE TRIP I TRIED TO CONNECT OBDII CODE READER BUT CANNOT GET ANY ERROR CODE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547242October 8, 2013
ENGINE, POWER TRAIN, FUEL SYSTEM, GASOLINE
DRIVING APPROXIMATELY 30 MPH, THE CAR COASTED TO A STOP AND THE WRENCH SHOWED ON THE DASHBOARD. WAITED A SHORT WHILE, RESTARTED AND IT WAS OKAY. DID NOTICE SOME LURCHING AND THE CAR FELT LIKE IT WAS IN THE WRONG GEAR, PRIOR TO THE SECOND INCIDENT ON 10/07/20. DRIVING THROUGH AN INTERSECTION AT 30 MPH, WRENCH SHOWED ON DASHBOARD AND CAR SLOWED TO A CRAWL. I HAD TO MAKE IT THROUGH THE BUSY INTERSECTION AND OFF RAMP FROM A HIGHWAY IN ORDER TO SAFELY GET THE CAR OFF THE ROAD. I COULD HAVE BEEN REAR-ENDED BOTH TIMES, TO SAY NOTHING ABOUT THE FEAR OF YOUR CAR JUST CONKING OUT IN THE DARK AT 5:30AM. THE 3 YEAR/36,000 MILE WARRANTY EXPIRED MAY 27, 2013... AND MY CURRENT MILEAGE IS 35,581 MILES!!!!!!!!!! 111 DAYS OVER THE MONTHS AND 419 MILES UNDER THE WARRANTY.... SO, I AM PAYING AROUND $300+ TO HAVE THIS FIXED. WITH ALL THE EXACT COMPLAINTS AS HAPPENED TO OTHERS, I AM SURPRISED FORD DID NOT SEND A NOTICE TO OWNERS TO GET IT FIXED OR FACE THE POTENTIAL OF BEING INVOLVED IN A CRASH... THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546936October 6, 2013
POWER TRAIN
JUST AFTER MOVING FROM A STOP AT A RED LIGHT, WHILE ACCELERATING, THE VEHICLE BEGAN TO LOSE POWER. AS I DRIFTED OFF THE SIDE OF THE ROAD THE "WRENCH" ICON ON THE DASH ILLUMINATED, WHICH INDICATES THROTTLE BODY ISSUES, AMONG OTHER POSSIBLE THINGS. I HAD TO STOP THE VEHICLE AS THE VEHICLE WAS UNABLE TO MOVE UNDER ANY POWER, AND SHUT THE VEHICLE OFF. I RE-STARTED IT AND I WAS ABLE TO CONTINUE ON MY WAY. THE ICON WAS NOT ILLUMINATED. THIS HAS SINCE OCCURRED APPROXIMATELY FIVE (5) TIMES SINCE THE INITIAL INSTANCE. THERE WAS NEVER ANY INDICATION OF PERFORMANCE ISSUES PRIOR TO THIS FIRST INSTANCE. IN RESEARCHING THE OCCURRENCE I BECAME AWARE OF THE FACT THAT THIS HAS BEEN AN ISSUE WITH THE THROTTLE BODIES ON SEVERAL FORD PRODUCTS MANUFACTURED AROUND THE SAME TIME AS MY MERCURY, AND THAT THERE IS APPARENTLY AN INVESTIGATION ALREADY IN PROGRESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546835October 5, 2013
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
I WAS DRIVING APPROX 60 MPH ON A HIGHWAY. MY CAR "JERKED" FORWARD ONCE, AND I COMPLETELY LOST THE ABILITY TO ACCELERATE. AFTER MOVING TO THE SHOULDER OF THE ROAD, MY CAR WAS SHAKING AND DIFFICULT TO PUT IN PARK DUE TO THE SHAKING. CAR WOULD START UP AGAIN, BUT DID NOT HAVE THE ABILITY TO ACCELERATE EXCEPT IN LOW DRIVE. WOULD NOT ACCELERATE EXCEPT IN LOW. HAD TO TOWED TO THE DEALERSHIP, WHERE THE THROTTLE BODY NEEDED REPLACED AND KAM RESET. THIS IS A 2010 CAR, FAIRLY NEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546845October 5, 2013
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
INTERMITTENT PROBLEM WHICH OCCURRED AT VARIABLE SPEEDS (25 MPH, 40 MPH, 60 MPH) WITH RAPIDLY INCREASING FREQUENCY IN THE WEEK BEFORE THE THROTTLE BODY WAS REPLACED. WHILE DRIVING, THE ENGINE SEEMED TO SHIFT OUT OF GEAR. HOWEVER, THERE WAS NO INCREASE IN RPM IN RESPONSE TO THE ACCELERATOR. PULLED TO SIDE OF ROAD WITH VERY LOW RPM, THE VEHICLE WAS TURNED OFF AND THEN RESTARTED EACH TIME WITHOUT PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546855October 5, 2013
SERVICE BRAKES, HYDRAULIC, EXTERIOR LIGHTING
THE DATE OF THE OCCURRENCE IS UNKNOWN. THE CAR CURRENTLY HAS 24,000 MILES ON IT. THE LEFT TAIL LIGHT DOES NOT WORK AND THE LEFT BRAKE LIGHT DOES NOT WORK. THE RIGHT BRAKE LIGHT WORKS WHEN THE HEADLIGHTS ARE OFF (AS IN DAYLIGHT) BUT DOES NOT WORK WHEN THE HEADLIGHTS ARE ON (AS AT NIGHT). THE RIGHT TAIL LIGHT WORKS WHEN THE HEADLIGHT SWITCH IS ON BUT IS VERY BRIGHT, INDICATING THAT THE BRAKE LIGHT IS ON, EVEN THOUGH THE BRAKE PEDAL IS NOT DEPRESSED. OBVIOUSLY, THERE IS A DEFECT IN THE CIRCUITRY. ALL OF THE LONG-LIFE LED BULBS COULDN'T HAVE FAILED AT ONCE. THE DEALER WANTS TO CHARGE US $550 PER LIGHT UNIT TO SUPPOSEDLY CORRECT THE PROBLEM. THIS IS A SERIOUS DESIGN DEFECT SAFETY ISSUE AND SHOULD RESULT IN A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546887October 5, 2013
ENGINE, POWER TRAIN
DRIVER WAS PROCEEDING ON I-290 IN LEFT LANE AT SPEED OF 60MPH WITH MODERATE TRAFFIC. THE ENGINE STARTED MISFIRING AND BUCKING WITHOUT WARNING AND THE VEHICLE EXPERIENCED A DRASTIC REDUCTION OF SPEED NEARLY CAUSING ACCIDENT FROM BEHIND SINCE THE SPEED REDUCTION WAS WITHOUT WARNING. THE WRENCH LIGHT ILLUMINATED. THE ENGINE CONTINUED TO DECELERATE AND CREATED A SITUATION WHERE DRIVER COULD NOT CHANGE LANES TO RIGHT AND WAS FORCED TO MOVE TO LEFT SHOULDER. THE ENGINE COMPLETELY STALLED AND SHUT OFF BEFORE CAR STOPPED. AFTER 30 MINUTES, VEHICLE STARTED AND OPERATION RESUMED. SERVICE DEPARTMENT DENIED ANY PROBLEM WITH VEHICLE. 3 WEEKS LATER, WHILE TRAVELING 55 MPH ON NY RTE 33, THE VEHICLE STALLED AGAIN AT HIGHWAY SPEED. THE ENGINE COULD BE RESTARTED BUT ONLY OPERATED WITH VERY ROUGH CONDITION. THIS VEHICLE IS UNFIT AND UNSAFE TO BE OPERATED ON A PUBLIC HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546776October 4, 2013
VEHICLE SPEED CONTROL
I WAS ROLLING UP TO A RED LIGHT. THE TRAFFIC LIGHT TURN GREEN, I STEPPED ON THE GAS PEDAL AND THERE WAS NO RESPONSE I TURNED AND COASTED INTO A STORE PARKING LOT. THE ENGINE KEPT ON RUNNING AT A VERY LOW RPM. IT WAS IDLING. I JUST SPENT &300 ON A NEW THROTTLE BODY AND MOTOR ASSEMBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546690October 3, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHEN THE HEADLIGHTS ARE ON THE BRAKE LIGHTS DO NOT WORK. WHEN THE HEADLIGHTS ARE OFF THE BRAKE LIGHTS WORK. WHEN YOU TURN ON THE HEADLIGHTS THE BRAKE LIGHTS GO ON. THE MIDDLE BRAKE LIGHT IN THE REAR WINDOW DOES WORK. TOOK CAR TO FORD DEALER, $149. FOR DIAGNOSIS. DEALER SPOKE WITH FORD AND THEY ARE WILLING TO MAKE REPAIR AT A COST OF $100. RATHER THEN $1000. WHICH IS WHAT IT WOULD COST IF FORD DID NOT PAY FOR REPAIR. I NOTICED THAT OTHERS HAD THE SAME PROBLEM. NOW I AM WORRIED THAT SOMETHING ELSE MAY GO WRONG WITH THE ELECTRICAL SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546484October 2, 2013
POWER TRAIN, VEHICLE SPEED CONTROL, STEERING
I WAS IN CINCINNATI THAT WEEKEND (3 HOURS AWAY FROM HOME) AND AS I WAS PULLING INTO THE PARKING LOT OF A STORE, THE CAR JERKED VERY HARD AND THEN THE WRENCH SHOWED UP ON THE DASH AND I LOST ALL POWER. I WAS ABLE TO COAST INTO A PARKING SPACE. I THEN SHUT OFF THE CAR AND WAITED A BIT AND RESTARTED IT. THE WRENCH CAME OFF THE DASH AND THE CAR WAS WORKING PROPERLY AGAIN. WE THEN WENT ABOUT OUR DAY AND AS WE WERE HEADING BACK TO MY NEPHEWS FOOTBALL GAME, WE WERE DRIVING DOWN 4 LANES OF TRAFFIC AND I HAD JUST PASSED A SLOWER MOVING VEHICLE WHEN THE CAR JERKED ABRUPTLY AGAIN AND I LOST ALL POWER. I PUT MY TURN SIGNAL ON AND WAS ABLE TO TURN OFF A SIDE ROAD. THE WRENCH CAME ON AGAIN. IT HAPPEN THE NEXT DAY AS WE WERE ATTEMPTING TO DRIVE BACK HOME. WE TRIED TO DRIVE THE CAR BACK HOME IN MANUAL AND IT WORKED JUST FINE. I GOT OUR CAR INTO OUR LOCAL CAR DEALERSHIP AND THEY SAID THAT IT WAS THE THROTTLE BODY THAT NEEDED REPLACED. SO AFTER FORKING OUT $375, IT HASN'T DONE ANYTHING SINCE. THE REASON I'M FILING THIS COMPLAINT IS THAT IF THE THROTTLE BODY WOULD'VE ACTED UP WHILE WE WERE TRAVELING THROUGH THE HILLY ROADS IN CINCINNATI, WE WOULD'VE BEEN IN A SEVERE CAR ACCIDENT. THIS PROBLEM IS A HUGE CONCERN AS YOU LOSE ALL CONTROL OF THE CAR. YOU HAVE NO GAS AND THE RPM'S JUST QUIVER ON THE DASH. IF I HADN'T BEEN ABLE TO PULL OFF OF THE SIDE OF THE ROAD, WE WOULD'VE BEEN HURT DUE TO A CAR CRASH. THIS CONCERN NEEDS TO BE SENT TO FORD/MERCURY AS THIS SEEMS TO BE A HUGE PROBLEM ONCE I RESEARCHED IT. WE WERE FORTUNATE THAT THIS DIDN'T HAPPEN WHILE WE WERE TRAVELING 70 MPH ON I-75 IN OHIO ON OUR WAY BACK. THE PROBLEM WITH THE THROTTLE BODY NEEDS TO BE ISSUED AS A RECALL. IT IS GOING TO GET SOMEONE IN A VERY BAD ACCIDENT OR KILLED. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546553October 2, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE DECELERATED WITHOUT MANUAL FORCE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THE THROTTLE POSITIONING SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546351October 1, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE SIMULTANEOUSLY SHOOK, JERKED AND DECELERATED TO 5 MPH AS THE WRENCH WARNING ICON ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 66,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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