Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#10568893March 12, 2014
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
THROTTLE BODY FAILED WITHOUT WARNING. CAR IMMEDIATELY LOST POWER AND HAD NO ACCELERATOR RESPONSE AND WOULD ONLY IDLE. THIS WOULD HAVE BEEN DANGEROUS HAD THE VEHICLE NOT BEEN IN AN AREA WHERE IT WAS IMMEDIATELY SAFE TO PULL OVER. THROTTLE BODY WAS CHANGED, THE SECOND TIME IT'S HAPPENED TO THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566710March 2, 2014
EXTERIOR LIGHTING
MY WIFE NOTICED APX 1 YEAR AGO THAT HER LEFT BRAKE LIGHT WAS NOT WORKING. WE DISCOVERED IT WAS LED & APPARENTLY THE COMPLETE TAIL LIGHT ASSEMBLY NEEDS CHANGED. WE RECENTLY BROUGHT IT TO OUR FORD DEALERSHIPS' ATTENTION, BUT THEY SAID THEY DID NOT KNOW HOW TO FIX. ALTHOUGH, WE REALIZE THAT OCCASIONALLY, CHANGING LAMPS IS THE OWNERS RESPONSIBILITY, WE FEEL THAT CHANGING A VERY EXPENSIVE TAIL LIGHT ASSEMBLY IS NOT THE NORM. THIS CAR HAS HAD NO WRECKS & NO AFTER MARKET DEVICES OF ANY KIND. PLEASE HELP!! THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567239February 27, 2014
FUEL SYSTEM, GASOLINE
MY WIFE AND I OWN A 2010 MERCURY MILAN. ONE DAY LAST WEEK, AS MY WIFE WAS LEAVING WORK, THE CAR SUDDENLY LOST POWER, SPUTTERED AND WAS NOT ABLE GO FASTER THAN 10 MPH. THE CAR WENT INTO THE "LIMP HOME" MODE. WE SUBSEQUENTLY TOOK THE CAR TO THE FORD DEALERSHIP WHERE THE PROBLEM WAS DIAGNOSED AS A "NETWORKING PROBLEM" AND WAS TOLD THAT THE THROTTLE BODY MUST BE REPLACED! NOW, I AM TOLD THAT THERE IS A NATIONWIDE SHORTAGE OF THIS PART AND IT WILL BE AT LEAST TWO WEEKS BEFORE THE PART WILL ARRIVE! THE DEALER ESTIMATES THAT THE REPAIR WILL COST $750. I RESPECTFULLY REQUEST THAT YOUR AGENCY ISSUE A RECALL ON THESE VEHICLES. I BELIEVE THAT THIS THROTTLE BODY DEFECT HAS PRODUCED A LIFE-SAFETY HAZARD AND SHOULD BE ADDRESSED QUICKLY! THANK YOU. MAX A STEWART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567261February 27, 2014
FUEL SYSTEM, GASOLINE
2010 MERCURY MILAN WITH 3.0 LITER V-6 BUILD DATE MARCH 2010. CAR WENT INTO LIMITED LIMP MODE WHILE IT WAS BEING DRIVEN AT LESS THAN 30 MPH. THIS HAS HAPPENED ON THREE OCCASIONS. EACH TIME THE ENGINE DROPS TO A ROUGH IDLE AT 500 TO 900 RPM AND THE "WRENCH" LIGHT IS ILLUMINATED. ENGINE DOES NOT RESPOND TO THROTTLE INPUT. CAR SPEED DROPS DRASTICALLY BUT STEERING AND BRAKES APPEAR TO OPERATE NORMALLY. (ENGINE IS STILL RUNNING AN CLOSE TO NORMAL IDLE SPEEDS.) ENGINE DOES NOT PRODUCE ENOUGH POWER TO GO UP THE SLIGHTEST OF INCLINES. AFTER RESTARTING, THE ENGINE THE CONDITION CLEARS AND CAR DRIVES NORMALLY. PORTABLE OBDII SCAN TOOLS DO NOT INDICATE ANY DTC CODES. DEALER REPLACED THROTTLE BODY MECHANISM DUE TO AN INTERMITTENT SHORT IN THE POSITION SENSING CIRCUIT. DEALER KEPT OLD UNIT DUE TO CORE CHARGE. THIS IS A SAFETY CONCERN IN THAT UNDER MANY TRAFFIC CONDITIONS THE CAR MAY BE HIT FROM BEHIND OR UNABLE TO MOVE TO A SAFE SHOULDER OUT OF THE TRAFFIC FLOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566052February 26, 2014
EXTERIOR LIGHTING
DUE TO A DEFECTIVE CONNECTION BOTH OF MY TAIL LIGHTS ARE OUT IN MY 2010 MERCURY MILAN. THE DEALER HAS TOLD ME THAT REPLACING THE WHOLE TAIL LIGHT ASSEMBLY, AS THAT IS THE ONLY OPTION AT $400.00 A PIECE IS "NORMAL MAINTENANCE". WHEN I CONTACTED FORD I WAS TOLD THE SAME THING, THAT IT WAS NORMAL TO HAVE TO REPLACE TAIL LIGHTS. WHILE I AGREE, THESE ARE LED LIGHTS THAT HAVE A BAD CONNECTION AND FORD HAS HAD MANY COMPLAINTS ON THIS SAME ISSUE. FORD REFUSES TO FIX AN ISSUE THAT HAD TO DO WITH DEFECTIVE PARTS, THE COST AND THE FORDS REFUSAL TO FIX THIS ISSUE, EQUATES TO HUGE SAFETY ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565633February 24, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE EXACT INCIDENT DATE IS UNKNOWN. THE RIGHT TAIL/BRAKE LIGHT DOES NOT FUNCTION AT ALL AND THE LEFT TAIL/BRAKE LIGHT BURNS VERY BRIGHT LIKE THE BRAKE IS DEPRESSED BUT ITS NOT. THIS HAPPENS WHEN THE HEADLIGHTS ARE ON BUT THEY FUNCTION WHEN THE HEADLIGHTS ARE TURNED OFF ALTHOUGH THE RIGHT ONE IS MUCH DIMMER. I HAVE SPOKEN TO THE DEALERSHIP AND WAS TOLD THAT THE ENTIRE LIGHT ASSEMBLY WOULD HAVE TO BE REPLACED AT A COST OF 530.00 PER SIDE AND THERE WOULDN'T BE A GUARANTEE THAT THEY WOULD LAST ANY LONGER. I HAVE CALLED FORD AND MADE A COMPLAINT AS WELL. I HAVEN'T GOTTEN IT FIXED YET SINCE ITS GOING TO COST ME OVER 1000.00 AND IT MAY GO RIGHT BACK OUT AND HAPPEN AGAIN. I WOULD LIKE THERE TO BE SOME KIND OF A RECALL BECAUSE I HAVE SEARCHED ONLINE AND HAVE FOUND NUMEROUS OTHER REPORTS FOR THE SAME THING. IT IS A SERIOUS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564621February 17, 2014
VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
THE REAR RIGHT EXTERIOR LIGHT BURNED OUT. THERE ARE SUPPOSEDLY LED LIGHTS. DEALER NOTIFIED ME THAT THE COST OF THE PART WAS APPROXIMATELY $450.00 AND THAT DID NOT INCLUDE LABOR. THIS IS A SAFETY ISSUE AND FORD REFUSES TO PAY ANYTHING. THIS CAR IS A 2010 MERCURY MILAN. IT IS MY FIRST FORD PRODUCT. I HAVE BEEN A LOYAL TOYOTA DRIVER BEFORE THEIR BUT WANTED TO BUY AN AMERICAN CAR. THIS IS AFTER THE THROTTLE BODY HAD TO BE REPLACED. HOW CAN THEY JUSTIFY THIS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563879February 11, 2014
SERVICE BRAKES, EXTERIOR LIGHTING
MY SON WAS ALMOST REAR ENDED ON THE FREEWAY, WHICH PROMPTED MY INSPECTION OF OUR 2010 MERCURY MILAN. I FOUND THE BRAKE LIGHTS WORK AS THEY SHOULD IN DAYLIGHT. WHEN THE HEADLIGHTS COME ON THOUGH, THE RIGHT REAR TAIL LIGHT SHOWS THE BRAKE LIGHTS INTENSITY 100% OF THE TIME, AND IS UNAFFECTED BY BRAKE PEDAL APPLICATION. LEFT REAR BRAKE/TAIL LIGHT, AND UPPER 3RD BRAKE LIGHT OPERATE NORMALLY. I CONSIDER THIS A MAJOR SAFETY CONCERN, ESPECIALLY AFTER RESEARCHING THIS LED LIGHT SYSTEM. THIS VEHICLE SHOWS REPEATED WIDESPREAD INCIDENTS, EXACTLY AS I DESCRIBE. SOME PEOPLE REPORT BOTH LIGHTS MALFUNCTIONING. MY CONCERN IS THAT IT TAKES A THIRD PARTY TO TELL YOU THAT YOUR TAIL/BRAKE LIGHTS ARE NOT OPERATING CORRECTLY, SO MOST OWNERS WONT KNOW THEY HAVE A PROBLEM. THIS COULD BE MORE COMMON TO THIS VEHICLE THAN IT ALREADY APPEARS TO BE. I ONLY PERSONALLY KNOW ONE OTHER PERSON WITH THE SAME VEHICLE AND THEY HAVE THE SAME PROBLEM ! ISSUE IS NOT CURRENTLY ACKNOWLEDGED BY FORD, PROBABLY BECAUSE IT IS A $400 LAMP THAT MUST BE REPLACED IN ITS ENTIRETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562917February 4, 2014
ENGINE, VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
WRENCH LIGHT CAME ON AND CAR STARTED SHAKING AND SPUTTERING AND WOULD NOT ADVANCE AND I ALMOST GOT REAR ENDED. I FEEL THIS IS A SERIOUS PROBLEM AND NEEDS TO BE ADDRESSED. ALSO THE ENGINE LIGHT CAME ON. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561619January 27, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 60 MPH, THE VEHICLE FAILED TO ACCELERATE DESPITE THE ACCELERATOR PEDAL BEING DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE CONTACT WAS ADVISED THAT THE THROTTLE BODY FAILED BUT DID NOT HAVE A CLEAR DIAGNOSIS HOW IT FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561319January 24, 2014
POWER TRAIN, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
WHILE TRAVELING AT 55MPH MY VEHICLE STALLED, LOST ALL POWER AND CAME TO A STOP AT THE SIDE OF THE ROAD. IT WAS RESTARTED SEVERAL TIMES EACH TIME WITH THE WRENCH SYMBOL ILLUMINATED. WAS ONLY ABLE TO DRIVE HOME AT 45MPH AND THE CAR BUCKED AND STALLED TWO TIMES. WILL BE CALLING FORD FOR REPAIR. LUCKILY I SIGNED UP FOR THE EXTENDED SERVICE PLAN WHEN I PURCHASED THIS VEHICLE AS A CERTIFIED PRE OWNED CAR AT THE DEALERSHIP. THIS IS OBVIOUSLY A THROTTLE BODY ISSUE WHICH I WILL BE EXPLAINING TO THE TECH'S WHEN I BRING IT IN FOR REPAIR. AND MORE IMPORTANTLY, THIS IS A MAJOR SAFETY ISSUE FOR THE OCCUPANTS OF THIS CAR AND OTHER CARS INVOLVED IF AN ACCIDENT WERE TO OCCUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560523January 18, 2014
STEERING
I WAS TRAVELING AT NIGHT, AT A SPEED OF 30 MPH. I HEARD A BELL AND LOOKED AT MY DASH AND SAW A MESSAGE THAT SAID POWERTRAC SERVICE NOW. I PULLED OVER TO A PARKING LOT, RESTARTED MY CAR, AND AT THIS POINT.... THERE WAS NO POWER STEERING. THANK GOD MY HUSBAND WAS WITH ME. I COULDN'T EVEN TURN THE WHEEL MYSELF. I WAS LUCKY THAT OUR CHILDREN WERE NOT IN THE CAR. THERE IS TO MANY OF THESE SAME ISSUES LISTED WITHIN THE LAST MONTH. OH AND BY THE WAY, I HAD MY CAR SERVICED (AT THE DEALERSHIP) YESTERDAY AND WAS TOLD MY CAR WAS GREAT! WONDERING WHAT IN THE WORLD IS GOING ON . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559654January 13, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE OVERHEATED AND THE DRIVER'S SIDE BRAKE LIGHT CONSTANTLY ILLUMINATED ON A DIFFERENT OCCASION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE THROTTLE BODY AND RADIATOR NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO TAKEN TO A PRIVATE MECHANIC WHO FOUND THAT THE TAIL LIGHT NEEDED TO BE REPLACED. THE VEHICLE WAS BEING REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559477January 11, 2014
EXTERIOR LIGHTING
2010 MERCURY MILAN PREMIER (LED TAIL LIGHTS) WITH HEADLIGHTS ON THE LEFT REAR BRAKE LIGHT REMAINS ON ALL THE TIME AND DOES NOT RESPOND WHEN PRESSING THE BRAKE PEDAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559203January 9, 2014
POWER TRAIN
I WAS DRIVING ON THE FREEWAY AT ABOUT 60 MPH WHEN MY CAR SUDDENLY LOST ALL DRIVE POWER WITHOUT WARNING. I MANAGED TO COAST TO THE SNOW-COVERED RIGHT SHOULDER. WHEN I PUT THE VEHICLE IN PARK, IT WAS SHUDDERING AND THE ENGINE WARNING LIGHTS WERE ON. I TURNED THE CAR OFF FOR A MINUTE AND THEN TURNED IT BACK ON. THE CAR SEEMED TO DRIVE OK THEN, BUT I IMMEDIATELY TOOK IT TO THE DEALERSHIP AND LEARNED THAT THE DIAGNOSTIC CODES INDICATED A FAILURE IN THE THROTTLE BODY. IF THIS IS A FAULTY PART IT SHOULD BE RECALLED. I FEEL I WAS LUCKY TO BE ABLE TO GET MY DISABLED CAR OFF THE ROAD WITHOUT INCIDENT. THE NEXT PERSON MAY NOT BE SO FORTUNATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558762January 7, 2014
SERVICE BRAKES
TL* THE CONTACTS OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH HE HEARD AUDIO SIGNALS. THERE WERE WARNING INDICATOR LIGHTS ILLUMINATED THAT STATED CHECK BRAKE SYSTEM, ABS. THE VEHICLE WAS TAKEN TO A DEALER. THE MECHANIC DIAGNOSED THAT THE COMPUTER SYSTEM AND THE BRAKE MECHANISM HAD TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558929January 7, 2014
EXTERIOR LIGHTING
AT NIGHT (WITH RUNNING LIGHTS ON) THE LEFT REAR BRAKE LIGHT REMAINS ON ALL THE TIME AND DOES NOT RESPOND WHEN PRESSING THE BRAKE PEDAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558414January 3, 2014
POWER TRAIN
I WAS DRIVING DOWN THE HIGHWAY TRAVELING AT APPROXIMATELY 50MPH WHEN THE CAR SUDDENLY STARTED TO LOSE POWER AND I WAS NOT ABLE TO ACCELERATE--CAR WAS COASTING. THE WRENCH LIGHT CAME ON AT THE SAME TIME AS WELL. I TURNED ON MY HAZARD LIGHTS AND WAS ABLE TO COAST TO THE SHOULDER OF THE ROAD. THE CAR STARTED TO SPUTTER AS IT SLOWED DOWN AND EVENTUALLY LOST ALL POWER/STOPPED. I TURNED THE CAR OFF, AND WAS ABLE TO START BACK UP AGAIN...VERY CONFUSING AND ANNOYING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557832December 30, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE PASSENGER'S SIDE BRAKE LIGHT FAILED. THE CONTACT FOUND OUT THE BRAKE AND TAIL LIGHTS WERE FAULTY BY BEING STOPPED BY A SHERIFF. A REPAIR SHOP INFORMED HER, THE COMPUTER CHIP IN THE TAIL LIGHTS WERE FAULTY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000. UPDATED 02/11/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557420December 27, 2013
SERVICE BRAKES, EXTERIOR LIGHTING
WHEN THE LIGHTS ARE ON (AT NIGHT), THE REAR LIGHTS ARE CONTINUOUSLY AT THEIR HIGHEST BRIGHTNESS, AS IF THE BRAKES WERE PRESSED DOWN. SO, IT APPEARS THAT THE BRAKES ARE ON CONTINUOUSLY. THE ONLY DIFFERENCE WHEN THE BRAKE PEDAL IS PRESSED DOWN IS THAT THE CENTRAL LIGHT HIGH UP ON THE TRUNK TURNS ON. THIS IS ONLY AN ISSUE AT NIGHT- DURING THE DAY THE BRAKE LIGHTS FUNCTION NORMALLY. BASED ON INTERNET FORUMS AT EDMUNDS AND CONSUMER REPORTS, AMONG OTHERS, I HAVE FOUND AT LEAST 10 OTHER INSTANCES OF THIS EXACT SAME PROBLEM WITH 2010 MERCURY MILANS, MOST WITH LOW MILEAGE: E.G. HTTP://FORUMS.CONSUMERREPORTS.ORG/N/PFX/FORUM.ASPX?NAV=MESSAGES&TSN=1&WEBTAG=CR-38AUJOHN&TID=5115 ; HTTP://WWW.EDMUNDS.COM/MERCURY/MILAN/2010/CONSUMER-DISCUSSIONS.HTML. MY CAR HAS ONLY 15,000 MILES ON IT. THIS CLEARLY APPEARS TO BE A FACTORY WIRING DEFECT, AND ONE THAT IS NOT IMMEDIATELY OBVIOUS WHEN THE CAR IS PURCHASED (WE ONLY FOUND OUT ABOUT IT WHEN SOMEONE WE KNEW WAS FOLLOWING OUR CAR AT NIGHT, THREE MONTHS AFTER PURCHASE OF THE CAR). THE FIX, ACCORDING TO FORD, IS TO REPLACE BOTH TAIL LIGHTS, AT A COST OF $1000. FORD REFUSES TO HELP PAY FOR THE REPAIRS OR ACKNOWLEDGE THE DEFECT. GIVEN THE OBVIOUS SAFETY IMPLICATIONS OF CONTINUOUSLY ACTIVE BRAKE LIGHTS, THE DOCUMENTED RECORD OF THE DEFECT, AND THE NON-OBVIOUS NATURE OF THE PROBLEM (MANY PEOPLE MAY BE DRIVING AROUND WITH THIS PROBLEM WITHOUT REALIZING IT), NHTSA NEEDS TO PRESS FORD TO ACKNOWLEDGE THE DEFECT AND PERFORM A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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