Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#11525235June 4, 2023
ELECTRICAL SYSTEM, STEERING
Power steering fault. Steering wheel locks up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522849May 19, 2023
STEERING
Steering became hard to steer. Power steering assist failure light on and 75 years old hardly could turn wheel. Many 2010 Milan's are having same problem. I cannot afford the repair. I noticed 2011-2012 Milan's are recalled for a fix not 2010??? Please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520416May 4, 2023
STEERING
Periodically I would receive a a steering assist fault. Now my steering is completely out with the same warning. With the steering assist out the vehicle is very hard to steer and dangerous. There is a recall for 2010 Mariner and other ford vehicles but not the mercury with the same system. Also the 2011 Milan has recalls for this issue but want me to pay thousands to repair my 2010 It’s the same system and parts for this issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517196April 15, 2023
SERVICE BRAKES
The brake system went completely out. The brake pedal has no pressure and goes all the way to the floor. When looking online there are 197 complaints after reading through the first 9D all of them were about the ABS control module. All other repairs regarding to the brakes have already been made with the problem still not being fixed. there were no warning signs of this happening. The brake switch just went out when driving home one day. This has all been diagnosed by a private mechanic. The only thing left to change or repair is the ABS control module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514841March 31, 2023
STEERING
The contact owns a 2010 Mercury Milan. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The "Service Power Steering" message was displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 188,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513625March 24, 2023
FUEL SYSTEM, GASOLINE
The contact's father-in-law owns a 2010 Mercury Milan. The contact stated that upon refueling the vehicle, her father-in-law noticed that fuel was leaking on the rear passenger side tire. The contact's husband then verified that fuel was leaking from the fuel tank. The vehicle was taken to the dealer, where it was diagnosed that the fuel tank was fractured and needed to be replaced. The dealer diagnosed and determined that the failure was related to NHTSA Campaign Number: 15V793000 (Fuel System, Gasoline); however, the VIN was not included. The vehicle was taken for State Inspection, where it was diagnosed with evaporated emission system leak related to the canister purge valve. The contact's husband replaced the canister purge valve; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 95,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508394February 21, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When starting to drive 2 days ago multiple braking warnings went off on the vehicle, including Advance Trac warnings. The vehicle became extremely difficult to stop, requiring high pressure on the pedal. It was able to be stopped safely as there was an empty parking lot nearby. It was taken to a Ford Dealership (Tri-County Ford) and diagnosed with a failure of the ABS Control Module. The part was confirmed by the dealer to be the same as in NHTSA recall # 19V904000 (Ford recall 19S54). Repair cost $1220, dealer advised calling Ford. I then called Ford who informed me that my specific VIN was not covered under the recall. There were no issues or warnings prior to this event. The worst part is that this is the second time such an serious incident has occurred with my vehicle which could have harmed or killed me or others. In 2019 the Power Steering failed spontaneously on the car while driving and again, the 2011 Milan Hybrid was covered but not my specific 2010 VIN (I filed a separate NHTSA complaint and sent a letter to Ford yet there were multiple reports prior, and multiple similar reports since then, sadly). I have now experienced two major safety events with the vehicle. Thankfully I was very fortunate to walk away from both (at a combined cost of $3000), yet these should have been corrected by Ford and covered under recalls. I am an emergency medicine physician who takes care of people injured in motor vehicle accidents. Shame on you, Ford and NHTSA for failing to correct either problem and for keeping similarly unsafe and unrepaired cars on the road! Make sure the correct vehicles are covered with these recalls and if not and additional reports come in, it is your duty to expand them to keep the public safe!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504273January 29, 2023
STEERING
While driving the power steering failed and the qheel wouldn't turn at all. Luckily I was in my neighborhood.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500765January 9, 2023
AIR BAGS
2010 MERCURY MILAN. CONSUMER WRITES IN REGARD TO DRIVERS SIDE AIRBAG SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500586January 7, 2023
STEERING
The power assist malfunctioned nearly causing a crash. 2011 model was recalled 2010 was not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497473December 14, 2022
SERVICE BRAKES
I was driving and my Hydrolic control unit failed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495591December 1, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2010 Mercury Milan. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal only responded after being depressed further down to the floorboard. There was no warning light illuminated. The vehicle was taken to the used car dealer where the brake line was bled; however, the failure persisted. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) as the VIN was not included. The failure mileage was approximately 165,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494409November 21, 2022
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
The contact owns a 2010 Mercury Milan. The contact stated while driving at an undisclosed speed, the A/C fan was turned off and failed to turn back on. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the HVAC blower motor had failed and needed to be replaced. The vehicle was repaired. The dealer and the manufacturer were notified of the failure and the contact was advised to call the NHTSA Hotline. The contact was provided a case number. The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490779October 25, 2022
STEERING
Power Steering Control Module Difficulty steering, loss of control No No No, 10/20/22
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489461October 16, 2022
STEERING
I was driving to the store, luckily only going 30mph. Suddenly the power steering stopped working, the message center displayed "service power steering now" and "service advancetrac" along with an illuminated light on the dash. I've looked into the issue and there is no recall for 2010 models. Only 2011. Knowing my way around cars, I've looked into purchasing a new steering rack and installing it but new they are $1000 or more. This issue needs to be resolved with a recall. Things could have gone a lot different if I was on the highway and this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488510October 9, 2022
SERVICE BRAKES
So my ABS and Traction control lights came on while driving, my steering wheel became stiff, and I had ZERO brakes. I almost hit another vehicle. After being able to pull over and safely park without hurting myself and child or anyone else, I had my husband come get my car. He said that when opening the break fluid cap it was sucked down. It "fixed" itself after the cap was fixed. After a few weeks, my 16 yr old was driving and it happened to her, she pulled over, called me. I came to get her and done what my Husband said, shutting the car off, turn the break fluid cap off see if the rubber part was sucked down, and it was , to push it back up, check fluid , put cap back on, restart car. This happens every 2-3 weeks. Driving down a very steep Canyon in Colorado I feared my breaks going out on me. I looked this issue up and there is a RECALL on 2010 Mercury Milan Hybrids just NOT for particular VIN. This is a serious issue that needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488511October 9, 2022
EXTERIOR LIGHTING
My head lights are NOT sufficient. It does not have the option for 2 bulbs. I have changed out the bulbs 3 times while owning this vehicle and from the first night I drove it after owning it, I noticed the lights where very off. I drive around town and on dark roads where there is NO Road LIGHTS at night with my head lights on Bright and I DO NOT get brighted back. I have hit an animal due to the lights not being bright. I fear driving the car at night or where it's to dark because the light assembly is not proper. No warning lights.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11486715September 27, 2022
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, TRACTION CONTROL SYSTEM
The contact owns a 2010 Mercury Milan Hybrid. The contact stated that after driving approximately 20 MPH and coming to a stop, excessive force was required to apply the brake pedal. The contact stated that the ABS warning light, traction control, and brake warning lights were illuminated. The vehicle was taken to an independent mechanic where the failure code U3000 for the ABS module was retrieved. The contact referenced NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) as a possible solution to the failure however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486103September 23, 2022
SERVICE BRAKES
The brakes failed to stop my car a week ago. A warning brake light appeared at the same time. It happened on a street near my home before I pulled onto the highway. No one was behind me. I shut engine off and when it restarted, I was able to brake, turn around, and return home. I had car towed to repair facility who examined the brakes and determined the brakes needed software update that only Ford could do as per a recall that just appeared. I had the car towed to Ford dealership where it now sits waiting to be worked into their schedule. This had also happened a year prior backing out of my driveway. Repair facility examined the brakes then, but found no issue as brakes began working again. Other than these 2 incidents, the brakes have been operating correctly. The car is available for inspection at Ford dealer in Lenoir City. TN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480026August 18, 2022
STEERING
I drove my Mercury Milan to a store a few blocks from my house and when I tried to drive home, I couldn't get the steering to turn. I turned my car off and tried again and same thing. I waited a while longer, tried again, and was able to turn it. I thought it was just a fluke. A couple days later the same thing happened and a message "Power Steering Assist Fault" appeared. My husband and I then took it to our local independent mechanic. He had to replace the steering rack and pinion. He said Ford has a recall for the 2011 Milan for this same problem but not for the 2010. I do quite a bit of interstate driving and am thankful it didn't go out while I was driving at a high rate of speed or it could have been a major safety concern (as it has been for others apparently).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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