Mercury Milan Complaints (2009)

226 consumer complaints on file.

#11259098September 30, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE ACCELERATED. THE BRAKE PEDAL HAD TO BE DEPRESSED TO THE FLOORBOARD TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO TWO UNKNOWN DEALERS. THE FIRST DEALER COULD NOT LOCATE A FAILURE. THE SECOND DEALER CLAIMED THERE WAS A TWISTED BRAKE LINE AND CLAIMED TO HAVE REPAIRED THE VEHICLE; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 95,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255261September 13, 2019
SERVICE BRAKES
WHILE CAR IN MOTION ON BUSY STREET I WENT OVER UNEVEN PAVEMENT AND HIT BRAKES HARDER THAN NOEMAL BECAUSE UNEVEN PAVEMENT SORT IF JUST APPEARED AND BRAKE PEDDLE WENT LOW. COULD NOT STOP ON TIME. HAD TO ROLL TO STOP. BRAKES ONLY RE ENGAGED AFTER I PULLED OFF ROAD PUT CAR IN PARK TURNED CAR OFF FOR 10 MINS THEN RESTARTED AND REVERSED CAR WHILE PUMPING BRAKES. JUST TERRIFYING AND UNSAFE. I CALLED FORD DEALER WHO SAID THEY'LL LOOK AT IT IN 5 DAYS TIME AND MAY NOT BE ABLE TO FIX. GUY COULD NOT HAVE BEEN RUDER. BUT IM TAKING CAR IN AND HOPING IN MEANTIME NOT TO HAVE REPEAT IF DANGEROUS SITUATION. PLEASE ADVISE ANY RECOURSE I HAVE TO PROTECT MYSELF AS CAR OWNER. THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254176September 9, 2019
SERVICE BRAKES
THE VEHICLE WAS IN MOTION AND BEGINNING TO TURN LEFT. WHILE THE BRAKE PEDAL WAS BEING APPLIED, THE ABS ACTIVATED AND THE CAR DID NOT IMMEDIATELY SLOW, BUT SLOWED WITH ADDITIONAL PRESSURE ON THE BRAKE PEDAL SEVERAL FEET FROM WHERE IT SHOULD HAVE SLOWED BEFORE CONTINUING INTO THE LEFT TURN. SINCE THE INCIDENT, THE BRAKE PEDAL IS NOT AS FIRM WHEN THE BRAKES ARE APPLIED. BRAKE PEDAL IS SPONGY TO THE TOUCH. THE ABILITY TO STOP PRECISELY AT A PARTICULAR POINT WHILE DRIVING HAS BEEN SEVERELY DIMINISHED AND THE BRAKING DISTANCE HAS BEEN INCREASED. I BELIEVE INVESTIGATION EA18-002 DESCRIBES THE PROBLEM THAT I EXPERIENCED WHILE DRIVING THE 2009 MERCURY MILAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254265September 9, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 45 MPH WITH THE BRAKE PEDAL DEPRESSED TO THE FLOORBOARD, THE VEHICLE FAILED TO STOP AND SLOWLY DECREASED IN SPEED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 102,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240392July 29, 2019
SERVICE BRAKES
SOFT PEDAL RELATED TO THE ABS HYDRAULICS UNIT. FORD AND EVERYONE ELSE KNOWS THIS HAS BEEN AN ISSUE FOR MANY YEARS. SOMETIMES BRAKES GO OUT COMPLETELY THEN GO BACK TO NORMAL. FORD NEEDS TO BE HELD RESPONSIBLE AND NEEDS TO ISSUE A RECALL ALREADY. COME INVESTIGATE OUR CAR AND YOU WILL FIND YOU EVIDENCE PROVING THE SOFT PEDAL IS RELATED TO FORDS ABS NEGLIGENCE. THIS IS NOT MY ONLY COMPLAINT...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221704June 21, 2019
SERVICE BRAKES
WHEN ATTEMPTING TO BRAKE, THE BRAKE PEDAL CAN GO ALL THE WAY TO THE FLOOR WITH LIMITED TO NO BRAKING..... SEEMS TO HAPPEN AFTER GOING OVER A SIGNIFICANT BUMP OR POTHOLE, AND IMMEDIATELY FOLLOWING WHEN THE ABS SYSTEM ENGAGES. (MEANING, AFTER ABS SYSTEM BRINGS THE CAR TO A STOP AND THEN RELEASING THE BRAKE PEDAL IT WILL THEN GO TO THE FLOOR WITHOUT BRAKING UNTIL THE SYSTEM RESETS ITSELF...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219585June 12, 2019
SERVICE BRAKES
APPROX. 8 MONTHS AGO CAR DID NOT STOP AFTER APPLYING BRAKES.REPAIR APPROX. $650. NOW 8 MONTHS LATER CAR AGAIN GOES THRU INTERSECTION AFTER APPLYING BRAKES.THIS TIME $260 IN REPAIRS. BRAKES STILL SOFT AND I HAVE NO CONFIDENCE THAT CAR WILL SAFELY STOP WHEN NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217677June 4, 2019
AIR BAGS
"TAKATA RECALL" HAVE RECEIVED MULTIPLE TIMES RECALL WARNINGS ABOUT THIS AIRBAG RECALL. I HAVE CALLED THE LOCAL FORD DEALER AT SARATOGA SPRINGS,NY AND THEY REPORTED THEY DO NOT HAVE PARTS TO REPLACE, ON BACK ORDER. WE HAVE CALLED MONTHS AGO ANOTHER DEALER WHO SAID THE SAME THING. WOULD LIKE TO KNOW IF THERE IS A TIME LIMIT ON THIS. WORRIED ABOUT DRIVING CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174709February 6, 2019
SERVICE BRAKES
DURING AN ABS ACTIVATION THE PEDAL WENT SPONGY AND THE BRAKE SYSTEM WAS INADEQUATE AFTERWARDS. THE FORD DEALER SAID A BRAKE FLUID BYPASS OCCURRED INSIDE OF THE HYDRAULIC CONTROL UNIT OF THE ABS SYSTEM. STATED THAT THEY HAD SEEN QUITE A LOT OF THAT PROB. AND STATED IT OUGHT TO BE INVESTIGATED. VERY DANGEROUS INADEQUATESTOPPING AND INCREASED STOPPING DISTANCE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173946February 4, 2019
SERVICE BRAKES
WHILE TRYING TO STOP ON SLUSHY/SLIPPERY ROADS OUR ANTI-LOCK BRAKES ENGAGED. AFTER THAT OUR BRAKE PEDAL WAS SOFT. IT WENT OVER HALF WAY TO THE FLOOR BEFORE WE COULD FEEL ANY PRESSURE ON THE BRAKES. THIS CAUSED OUR BRAKING DISTANCE TO INCREASE EVERY TIME WE APPLIED THE BRAKES. WE HAD THE HYDRAULIC CONTROL UNIT REPLACED ON/ ABOUT JANUARY 11,2019. ON APPROXIMATELY JANUARY 29TH, 2019 WE AGAIN HAD AN ISSUE ON SNOWY/SLUSHY ROADS. WE WERE ABLE TO AVOID AN ACCIDENT BUT THE BRAKES ARE AGAIN SOFT AND STOPPING DISTANCE HAS INCREASED. WE CAN NOT AFFORD TO KEEP REPLACING THIS PART ONLY TO HAVE IT GO BAD WITHIN A MONTH. IF THERE IS A KNOWN PROBLEM WITH THE BRAKING SYSTEM OR THIS PART WHY ISN'T FORD BEING MADE TO TAKE CARE OF IT? IF, AS THEY SAY, THE NEWER PARTS ARE MADE OF A DIFFERENT MATERIAL OR ARE COATED DIFFERENTLY THEY SHOULD BE REPLACING THE PART FOR CARS AFFECTED BY THIS PROBLEM. PLEASE LOOK INTO THIS PROBLEM WE ARE HAVING. IF YOU NEED ANY FURTHER DOCUMENTATION FROM US PLEASE CONTACT US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172253January 26, 2019
SERVICE BRAKES
BRAKE PEDAL OCCASIONALLY GOES TO FLOOR. IT HAPPENS WHEN VEHICLE IN MOTION, SOMETIMES WHEN TURNING OR WHEN HITTING A BUMP OR POTHOLE ON THE ROAD. IT OCCURRED 5-6 TIMES OVER THE LAST 6 MONTHS OR SO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172057January 25, 2019
SERVICE BRAKES
BRAKE PEDAL HAD 3/4 TRAVEL OR MORE CHANGE MODULE AND CONTROL ,TOLD OPERATING AS DESIGNED NEXT DAY PEDAL WENT ALL THE WAY THE FLOOR TOW BACK TO THE SHOP BLEED BRAKES TOLD OPERATING AS DESIGNED BRAKE HAS TO MUCH TRAVEL ,FRONT BRAKES LOCK UP ON ICE OR SNOW UNTIL STOP OR CLEAR PAVEMENT ,DON''T DRIVE ON THESE DAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170125January 15, 2019
WHEELS
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT THERE WERE NO FAILURES WITH THE OEM TIRES UNTIL AFTER THEY WERE CHANGED. THE VEHICLE WAS TAKEN TO SPITZER FORD (3737 STATE RD, CUYAHOGA FALLS, OH 44223, (330) 325-4195) AND THEY STATED THAT THEY COULD NOT PROVIDE A PERMANENT REMEDY, BUT WOULD RESURFACE THE ALUMINUM AROUND THE TIRES, WHICH WAS THE CAUSE OF THE FAILURE. THE FAILURE WAS NOT CORRECTED AFTER TAKING THE VEHICLE TO THE DEALER SEVERAL TIMES. THE CONTACT WAS UNCERTAIN IF THE AIR PRESSURE MAY GO COMPLETELY LOW TO FLAT WITHOUT WARNING. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165239January 4, 2019
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 78 MPH, THE VEHICLE DECELERATED ON ITS OWN. THE CONTACT HAD TO IMMEDIATELY PULL THE VEHICLE OVER ONTO THE SHOULDER BEFORE MORE TRAFFIC APPROACHED. THE VEHICLE STALLED. THE CONTACT WAITED AWHILE TO RESTART THE VEHICLE. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. AN UNKNOWN SERVICE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FEYER FORD OF EDENTON INC. (504 VIRGINIA RD, EDENTON, NC 27932, (252) 482-2144) AND REPAIRED, BUT THE FAILURE RECURRED THE FOLLOWING DAY. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 86,409. *TT CONSUMER STATED THROTTLE BODY WAS REPLACED AFTER A MONTH OF BEING AT THE DEALERSHIP. THERE HAS BEEN A RECALL ON CERTAIN MILANS FOR THIS SAME ISSUE. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164473January 2, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2018. FLOOD FORD OF EAST GREENWICH (2545 S COUNTY TRAIL, EAST GREENWICH, RI 02818) WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR AND WOULD LET THE CONTACT KNOW WHEN THEY ARRIVE. THE MANUFACTURER CALLED THE DEALER AND WAS INFORMED THAT THE CONTACT WAS NOT ON THEIR LIST TO RECEIVE REPLACEMENT AIR BAGS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155943December 4, 2018
AIR BAGS
NUMEROUS ATTEMPTS TO FIX AIRBAG SINCE RECEIVING NOTICE MARCH 2017, BUT PARTS ARE STILL NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155721December 3, 2018
AIR BAGS
TAKOTA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155442December 2, 2018
SERVICE BRAKES
MY 2009 MERCURY MILAN ALMOST HAS NO BRAKES. I WAS DRIVING IN THE SNOW, AND HAD THE ABS ACTUATE, AND IMMEDIATELY THE BRAKE PEDAL ALMOST GOES ALL THE WAY TO THE FLOOR. BEFORE MY ABS WAS ACTUATED MY PEDAL WAS COMPLETELY NORMAL. I'VE DONE A LITTLE RESEARCH AND KNOW THERE IS AN INVESTIGATION ON THIS FOR THE HCU ON THIS MODEL. I BELIEVE MINE IS FAILING AND UNSAFE. IT HAS BEEN OVER A WEEK NOW, AND IT HASN'T GOTTEN ANY BETTER. I ASK THAT THIS PLEASE BE RECALLED, FOR THE SAFETY OF MYSELF AND OTHERS. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153739November 26, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER WAS NOT CONTACTED TO CONFIRM IF THE PARTS WERE AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153395November 23, 2018
SERVICE BRAKES
I NOTICED ABOUT A YEAR AGO THAT UNDER CERTAIN CONDITIONS, LIKE WHEN BRAKING HARD OR FAST WITH SHORT BRAKING DISTANCE, ON WET OR UNEVEN PAVEMENT, OR WHEN MAKING A TURN WHILE BREAKING, THE BRAKE PEDAL BECOMES VERY SOFT AND TRAVELS TO THE FLOOR CAUSING ME TO HAVE TO DO A NUMBER OF ALTERNATIVE MANEUVERS, SUCH AS MANUALLY PUMPING THE BRAKES OR DOWNSHIFTING TO A LOW GEAR TO SLOW THE ENGINE TO STOP THE CAR. IN SOME CASES, THE CAR DOES NOT STOP AT ALL CAUSING ME TO HAVE TO GO THROUGH A RED LIGHT OR AROUND THE CAR IN FRONT OF ME. I NOTICE THAT ONCE I'M STOPPED, IF I PUMP THE BRAKES 10-15 TIMES, THE PLIABILITY SEEMS TO RETURN TO THE BRAKE PEDAL, BUT I SHOULDN'T HAVE TO DO THAT TO FEEL SAFE. I HAVE SEEN THAT THIS PROBLEM IS CURRENTLY UNDER INVESTIGATION AND AM TOLD THAT THERE IS SOME DEFECT IN THE HYDRAULIC BRAKING SYSTEM ASSOCIATED WITH THE ABS. LIKE MANY OTHERS, I'VE HAD THE PROBLEM EVALUATED AND HAVE BEEN TOLD THAT THERE ISN'T ANYTHING WRONG WITH THE HYDRAULICS, BUT IT CONTINUES TO HAPPEN. READING WHAT OTHERS HAVE WRITTEN MAKES ME FEEL THAT THIS IS A DEFECT THAT SHOULD FALL UNDER A RECALL AS IT IS A SAFETY HAZARD AND IS UNPREDICTABLE AND INTERMITTENT. THE COST TO REPAIR THE PROBLEM IS EXCESSIVE FROM THE ESTIMATES I'VE RECEIVED, AND EVEN WHEN THE PROBLEM HAS BEEN "FIXED," IT CONTINUES TO HAPPEN. I AM NOT IN A POSITION TO SELL THE CAR RIGHT NOW AND DEPEND ON IT EVERY DAY. THE PROBLEM NEEDS TO BE RESOLVED AS IT IS A SERIOUS SAFETY ISSUE, JUST LIKE THE GM IGNITIONS WERE. DOES IT TAKE SOMEONE TO DIE BEFORE A RECALL NOTICE IS ISSUED!!! I'M UNSURE OF THE CURRENT MILEAGE (BECAUSE THE CAR IS CURRENTLY IN THE REPAIR SHOP), BUT IT'S ABOVE 85,000. IT HAPPENS WHEN THE CAR IS IN MOTION AND WHEN ATTEMPTING TO BRAKE IN THE CONDITIONS DESCRIBED ABOVE. IT DOES NOT HAPPEN DURING ALL BRAKING EVENTS, JUST THOSE NOTED ABOVE, BUT THIS MAKES IT WORSE BECAUSE IT'S HARDER TO DIAGNOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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