Mercedes-Benz GLK-Class Complaints (2011)

133 consumer complaints on file.

#11163229December 23, 2018
AIR BAGS
TAKATA RECALL, PARTS STILL NOT AVAILABLE (ZONE A VEHICLE, CALIFORNIA, BUILT IN 2011).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161965December 17, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE DEALER (MERCEDES-BENZ OF ALEXANDRIA, 200 S PICKETT ST, ALEXANDRIA, VA 22304, 703-341-2100) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156701December 7, 2018
AIR BAGS
TAKATA RECALL I'VE HAD THIS RECALL ON THE CAR EVER SINCE I'VE PURCHASED IT AND I DON'T HAVE A PIECE OF MIND DRIVING OR HAVING MY PASSENGER RIDE IN MY CAR WITH ME. THERE SEEMS TO NOT BE A SOLUTION TO GET THIS FIXED AT THE DEALERSHIP. THIS IS A VERY DANGEROUS RECALL AND I NEED TO KNOW WHAT I CAN DO TO EXPEDITE THE PROCESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154005November 26, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE AND WOULD ARRIVE BY DECEMBER OF 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153305November 23, 2018
AIR BAGS
"TAKATA RECALL". REFERENCE # 11140309. CURRENT INFO ON REPORT INCORRECT. PLEASE UPDATE WITH BELOW. RECALL NUMBER 16V363 AND 16V081. I PURCHASED MY PRE-OWNED GLK350 ON DEC 24 2016. THE DEALER ALM OF DULUTH DID NOT INFORM ME OF AN OPEN RECALL. I RECEIVED A RECALL NOTIFICATION FROM MB DEC 2017 STATING PARTS WOULD BE AVAILABLE MARCH 30, 2018. ON MARCH 2018, ANOTHER NOTICE STATED IT'S DELAYED UNTIL JUNE 30, 2018. AS OF TODAY, STILL NO NOTIFICATIONS AS TO WHEN THE AIRBAGS WILL BE REPLACED. THIS VEHICLE IS A DAILY DRIVER. OCT 2018, I WENT TO MB OF ATHENS AND ASKED ABOUT THE TAKATA RECALL. THE SERVICE MGR SAID THEY WERE REPLACING AIRBAGS ON 2009 C-CLASS. MB HEADQUARTERS SAID THIS IS INCORRECT AND THAT MB VEHICLES DO NOT REQUIRE THE REPLACEMENT BECAUSE NO MB VEHICLES HAVE BEEN INVOLVED IN A TAKATA RELATED INCIDENT. A WSBTV INVESTIGATION REPORTED FROM TAKATA THAT HIGH HUMIDITY INCREASES THE LIKELIHOOD OF PREMATURE RUPTURES. THIS GLK350 WAS ORIGINALLY PURCHASED IN MIAMI AND RESOLD IN ATLANTA. MY GLK IS A DAILY DRIVER AND THIS IS UNACCEPTABLE FROM MB!! MB IS PLAYING RUSSIAN ROULETTE WITH OUR LIVES. THE ONLY NOTICE I WANT FROM NHTSA IS A DATE WHEN MY AIRBAGS (DRIVER & PASSENGER) WILL BE REPLACED. IF NHTSA CANNOT 'FINE' MB FOR THEIR DIRECT DENIAL, THEN I'M FILING A CLASS ACTION LAWSUIT !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140309October 15, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350W2. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V383000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF ATHENS, 1886 LUXURY DRIVE, WATKINSVILLE, GA 30677, (706)-521-0774) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND STATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133325October 4, 2018
AIR BAGS
TAKATA RECALL IT HAS NOW BEEN ALMOST 3 YEARS WITH NO SOLUTION AND THIS CAR IS IN HAWAII ,WHICH IS SUPPOSED TO BE ZONE 1 PRIORITY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129614September 14, 2018
AIR BAGS
IT IS WELL OVER TWO YEARS FOR THIS RECALL AND THERE HAS YET TO BE A FIX INITIATIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124489September 5, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122349August 25, 2018
AIR BAGS
TAKATA RECALL MANUFACTURER AND DEALER HAVE FAILED TO ADDRESS THE ISSUE FOR MORE TWO YEARS. MESSAGES LEFT ON MANUFACTURER'S RECALL NUMBER HAVE GONE UNANSWERED AND DEALER SAYS THEY HAVE NO INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114212July 27, 2018
ELECTRICAL SYSTEM
CONTROL UNIT FAILED. HAD TO BE TOWED TO MB DEALER.FAILED UNIT WAS REPLACED WITH REMANUFACTURED UNIT 1-204-900-59-12-80. COST $1215.89. HAS THE PROBLEM BEEN CORRECTED WITH THE REMANUFACTURED UNIT OR IS THIS AN ONGOING PROBLEM. THIS TIME THE UNIT FAILED IN A PARKING LOT. FAILURE ON THE HIGHWAY WOULD BE A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096389May 16, 2018
AIR BAGS
TAKATA RECALL -- NO WORD FROM THE DEAL SHIP AS TO WHEN THIS PROBLEM WILL BE RESOLVED HOWEVER THEY ARE ALWAYS SENDING ME EMAIL NOTIFICATIONS/LETTERS ABOUT TRADE IN. I JUST THIS REPAIR MADE NOW. CALL YOU PUT PRESSURE THE DEAL SHIP REGARDING A COMPLETION DATE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091506May 3, 2018
AIR BAGS
TAKATA RECALL MERCEDES BENZ NOTIFIED ME OF THE RECALL FOR MY AIRBAGS IN MAY OF 2016. SINCE THEN I HAVE RECEIVED TWO MORE NOTIFICATIONS POSTPONING THE REPLACEMENT. ON FEBRUARY 2, 2017, I SPOKE WITH TERESA AT MERCEDES (1-800-367-6372 EXT. 4601) AND WAS TOLD THAT MY VEHICLE WAS IN PHASE 1 OF THE RECALL. THE DECEMBER 2017 LETTER STATED THAT MY VEHICLE WAS IN PRIORITY GROUP 4. A LETTER IN JANUARY 2018 STATED THE MY VEHICLE WAS IN GROUP 5. I BELIEVE THAT THE RECALL OF THE TAKATA AIRBAGS IN MY VEHICLE IS NOT BEING HANDLED PROPERLY AND THAT MY VEHICLE HAS NOT BEEN CATEGORIZED PROPERLY. I FEEL THAT MY SAFETY HAS BEEN PLACED AT RISK FAR TOO LONG. WHY HAS THE PRIORITY GROUP CHANGED AND THE REPLACEMENT OF MY BAGS DELAYED? IS THE PROBLEM WITH MERCEDES BENZ CORPORATION OR WITH THE NHTSA?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089636April 23, 2018
AIR BAGS
TAKATA RECALL. I HAVE YET TO RECEIVE INFORMATION TELLING ME HOW TO RESOLVE THIS ISSUE. AS IT STANDS TODAY, THE PREVIOUS SEARCH INDICATES THAT THE PROBLEM REMAINS UNSOLVED. ONE OF THE MOST IMPORTANT SAFETY FEATURES OF MY CAR ISN'T WORKING AND THE COMPANY THAT IS RESPONSIBLE FOR CORRECTING THIS ISSUE SEEMS TO BE UNMOTIVATED. SOMEONE NEEDS TO MOTIVATE THEM BEFORE MORE PEOPLE ARE INJURED OR DIE DUE TO THEIR NEGLIGENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089750April 23, 2018
AIR BAGS
MY WARNING INDICATOR IS GOING ON AND OFF STATING THERE IS AN AIRBAG PROBLEM. NOTHING SO FAR HAS HAPPENED OTHER THAN I HAVE THE TAKEDA AIRBAGS IN MY CAR AND AM BECOMING FRIGHTENED. IT STARTED FLASHING THAT WARNING ABOUT ONE OR TWO MONTHS AGO BUT MY DEALER STATES THAT IT IS NOT A PROBLEM AND THEY DON'T HAVE THE PARTS AVAILABLE FOR THE RECALL REPLACEMENT. I AM CONCERNED. IT HAPPENS WHEN THE CAR IS STATIONARY FROM WHAT I RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088847April 18, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MERCEDES-BENZ OF NATICK, 253 N MAIN ST. NATICK, MA 01760, (508) 655-5350) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088866April 18, 2018
AIR BAGS
DEALERSHIP ADVISED, AT THIS TIME THERE IS NO PARTS AVAILABLE OR INFORMATION FROM MERCEDES TO FIX THIS. I HAVE TRIED FOR MONTHS TO CALL TO SET UP GETTING THIS RESOLVED, AND NO ONE HAS A TIME OR DATE OF WHEN THIS CAN BE FIXED. THIS HAS BECOME A SAFETY ISSUE, AND I NEED A RESOLUTION QUICK. NOT THE DEALERSHIPS FAULT, AS THEY ARE JUST FOLLOWING THE INFORMATION THEY HAVE AVAILABLE TO THEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074162February 21, 2018
ELECTRICAL SYSTEM
SECURITY MODULE FAILED WHICH LOCKED STEERING AND PREVENTED CAR FROM STARTING. HAD TO TOE TO DEALER AND REPAIR WAS $1000. MANY COMPLAINTS AND HUNDREDS OF SIMILAR FAILURES ON THIS AND C CLASS MODELS ON INTERNET. THIS FAILURE STRANDED MY WIFE IN ANOTHER CITY AND SHOULD BE CONSIDERED A SAFETY DEFECT. VEHICLE HAD JUST BEEN DRIVEN TO A DOCTOR VISIT BUT REFUSED TO START AFTER VISIT. MERCEDES ROADSIDE ASSISTANCE TECHNICIAN KNEW EXACTLY WHAT WAS WRONG WHEN CALLED TO THE CAR AND STATED HE HAD SEEN DOZENS OF THIS FAILURE IN ONLY THE PAST FEW MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073802February 20, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER MERCEDES-BENZ OF SCOTTSDALE (4725 N SCOTTSDALE RD, SCOTTSDALE, AZ 85251, (480) 409-0409) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE AS WELL AS THE INTERIM NOTICE FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE PART WOULD BE SUPPLIED TO THE DEALER TO RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066637February 2, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF DAYTONA BEACH (1188 N TOMOKA FARMS RD, DAYTONA BEACH, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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