Mercedes-Benz GLK-Class Complaints (2013)

143 consumer complaints on file.

#11459882April 6, 2022
UNKNOWN OR OTHER
The component or system failed or malfunctioned: The part of the car that malfunctioned was mainly the brake pedal. It was stop and go traffic and the car in front of me remained stopped after traffic resumed moving forward, I moved forward with the traffic and the front end of my car impacted another car in a car crasdh. I did not excellerate greater than 5 miles an hour but the brakes of the 2013 Mercedes Benz GLK malfunctioned and failed me. The impact of the car should not have caused any damage. I am claiming the car crash/impact was caused by the malfunction of the breaks. Airbag failure-Also the air bag never opened although my car has had all recalls fixed. The other parts of the car that failed: impact bar grille fender brakes tires axle side bar radiator Also please note that the front cigaratte lighter does not work in my 2013 GLK 250 or my former 2012 GLK 250. This is a problem for GLK Yes the car is available for inspection upon request. My safety or the safety of others put at risk: due to the car crash No the problem been reproduced or confirmed by a dealer or independent service center. No the vehicle or component been inspected by the manufacturer, police, insurance representatives or others No there were no warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11455523March 7, 2022
AIR BAGS
Unknown - A light has come on stating the driver airbag is not functional. I am fearful of driving my vehicle worried that if I am in an accident the airbag will not protect me. I have never been in an accident in this vehicle and have maintained it promptly on all services and maintenance. I have always valued the Mercedes brand this is my 3rd vehicle and I am saddened that this has happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437181October 18, 2021
ENGINE
The contact owns a 2013 Mercedes-Benz GLK350. The contact stated that while taking the vehicle to 2 independent mechanics for a smog check inspection, she notified the mechanics that the check engine warning light was illuminated. The mechanics stated that at times the electrical sensor needed to be reset. Several days later the warning light returned. The contact took the vehicle to MBZ dealer who diagnosed the failure as Camshaft- hall sensor leaking oil travel into harness to my module. The Contact has now learned and been informed by mechanics of this matter. The vehicle was not repaired by MZB due to the repair cost. The failure mileage was approximately 37,573.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436489October 12, 2021
SEATS
The contact owns a 2013 Mercedes-Benz GLK350. The contact stated while driving at 40 MPH, the headrest inadvertently deployed and hit the contact's husband in the back of the head. There were no warning lights illuminated. The contact stated that they continued to drive the vehicle and later veered to the side of the road to determine the cause of the failure. The dealer was notified of the failure and advised the contact that they would be responsible for the cost of the repair as the vehicle was out of warranty. The contact stated two months later, an unknown message appeared on the instrument panel indicating that the driver side and passenger side frontal air bags needed to be replaced. The vehicle was taken to the dealer who diagnosed that the headrest needed to be replaced. The manufacturer was notified of the failure and did not provide any assistance. The vehicle was not repaired. The approximate failure mileage was 73,930.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428633August 11, 2021
POWER TRAIN
The contact owns a 2013 Mercedes-Benz GLK250. The contact received notification of NHTSA campaign number: 21V539000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422201June 24, 2021
AIR BAGS
According to Takata, in the event of an inflator explosion metal fragments could pass though the air bag cushion material, which mayores últ in injury or death to vehicle occupants.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421710June 21, 2021
ELECTRICAL SYSTEM
Transmission goes into park at low speed when braking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359999September 19, 2020
AIR BAGS
TAKATA AIRBAG RECALL REPLACEMENT PENDING. UNRESOLVED. PASSENGER SIDE AIRBAG RECALL REQUIRED. CAR IS CURRENTLY IN DUBAI. IT WAS IMPORTED TO DUBAI. MB UAE WILL NOT HANDLE THE REPLACEMENT THEY SAID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348616August 11, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF WILSONVILLE (25035 SW PARKWAY AVE, WILSONVILLE, OR 97070) WHO STATED THAT THE REMEDY PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT CONTACTED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344025August 8, 2020
STEERING
TILT STEERING WHEEL WILL NOT ADJUST UP AND DOWN. IT IS FIXED IN THE UP POSITION. IT WILL ADJUST IN AND OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340804July 22, 2020
SEATS
I HAVE A 2013 MBZ GLK350. THE VEHICLE I OWN HAS LEATHER SEATS (OR THEY ARE SUPPOSED TO BE LEATHER.) I HAVE NOTICED, ESPECIALLY ON THE DRIVER'S SIDE FRONT SEAT, THAT THE LEATHER APPEARS TO HAVE MELTED FOR SOME REASON. I THESE SEATS WERE INDEED LEATHER I WOULD HAVE THOUGHT THIS WOULD NOT BE HAPPENING, BUT UNFORTUNATELY, IT HAS. I SUSPECT THAT THE LEATHER SEATS ARE REALLY A HYBRID SEAT OF SYNTHETIC MATERIALS THAT ARE PRONE TO "MELTING."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338724July 10, 2020
AIR BAGS
AIRBAG NO WORKING DESACTIV
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326009May 26, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAG) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO MERCEDES BENZ OF INDIANAPOLIS (3900 E 96TH ST, INDIANAPOLIS, IN 46240; (317) 580-6800) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325442May 21, 2020
STEERING
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS POWER STEERING ASSIST WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING BOLT CORRODED AND DETACHED FROM THE STEERING SHAFT. THE CONTACT WAS ALSO INFORMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V290000 (STEERING) AS A POSSIBLE SOLUTION HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS REPAIRED BY THE INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 74,277. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316806March 8, 2020
AIR BAGS
JUST NOT FIXING I KEEP CALLING AND GET RUN AROUND I DO NOT DRIVE MY CAR IT HAS LESS THAN 8000 MILES ON IT I DO NOT FEEL SAFE MERCEDES SOLD ME CAR WITH RECALL THIS IS A SECOND TIME I AM NOTIFYING I FILED COMPLAINT !!! I CAN NOT USE THIS CAR I FEEL UNSAFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316847March 8, 2020
AIR BAGS
NEEDS TO BE FIXED BEEN WAITING OVER FOUR YEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306336January 31, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. (MERCEDES-BENZ OF NOVI 39500 GRAND RIVER AVE, NOVI, MI 48375) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301238January 22, 2020
AIR BAGS
I WAS NOTIFIED IN FEBRUARY OF 2019 OF AN AIR BAG RECALL FOR MY GLK 350. ALMOST A YEAR LATER, MERCEDES DEALER STILL CANNOT TELL ME WHEN THIS WILL BE FIXED. I AM DRIVING AROUND WITH A TICKING TIME-BOMB FOR AN AIR BAG AND MERCEDES DOESN'T SEEM TO CARE. THIS IS UNACCEPTABLE. SOMEONE SHOULD BE HOLDING THEM ACCOUNTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290960December 23, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. MERCEDES-BENZ OF FRESNO (7055 N PALM AVE, FRESNO, CA 93650, (559) 438-0300) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290125December 19, 2019
AIR BAGS
IT HAS BEEN ON RECALL SINCE JANUARY 2019, WHICH IS ALMOST AN ENTIE YEAR. THEY DON'T SEEM TO BE ABLE TO ISSUE PARTS OR AIRBAGS IN A TIMELY MATTER. THERE ARE TIMES WHEN IM DRIVING WITH A PASSANGER THAT A MESSAGE COMES ON DUE TO THE PASSENGERS SAFTEY. I DON'T RECALL THE EXACT WORDING BU IT COMES ON, ON OCCASION AND NOT EVERY TIME SOMEONE IS SITTING IN THE FRONT PASSENGERS SEAT. THERE IS NO 1 DATE I CAN PUT BELOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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