Mercedes-Benz GLA-Class Complaints (2017)

35 consumer complaints on file.

#11496732December 9, 2022
STEERING:COLUMN, AIR BAGS
The contact owns a 2017 Mercedes-Benz GLA250. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The contact then stated that the horn and the speedometer failed to operate. The vehicle was not repaired. The vehicle was taken to the dealer where it was diagnosed that the steering column was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number; however, the contact was still awaiting a call back. The failure mileage was 69,605. The contact stated that they took the vehicle to two dealers and eventually paid out of pocket for the repairs. Unlike other vehicles with the same defects, the contact's vehicle is not a part of the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486245September 25, 2022
UNKNOWN OR OTHER
On a few occasions, the car shifted into neutral on its own after being in the drive gear. This is quite dangerous and unsafe. There are no warning lights or indications. I noticed this problem a few months ago and it has happened a handful of times. I have don’t extensive research on similar problems and have only found forums with other gla drivers experiencing the same problems. There is no recall that I can find regarding this issue. The dealer is also unaware of this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474119July 15, 2022
ELECTRICAL SYSTEM
The command screen has completely went out, similar to the same active recall on newer models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469228June 14, 2022
UNKNOWN OR OTHER
The sunroof doesn't close. Wind and rain is getting into the car. I took the car to the dealer this morning. Problem was verified. There were no warning lamps or messages. I understand there are numerous problems with this sunroof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437902October 23, 2021
ENGINE, SERVICE BRAKES, UNKNOWN OR OTHER
Car was driving two separate times and it turned on an auto magic braking system Or engine stopped on freeway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415168May 4, 2021
COMMUNICATION, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V058000 (COMMUNICATION, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF DES MOINES (9993 HICKMAN RD, URBANDALE, IA 50322) WAS MADE AWARE OF THE RECALL BUT INFORMED THE CONTACT THAT THERE WAS NOTHING THEY COULD DO ABOUT THE OVER THE AIR UPDATE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND FIRST INFORMED THE CONTACT THAT THE OVER THE AIR UPDATE WOULD BE DONE OVER THE WEEKEND IF THE VEHICLE WAS TURNED ON FOR 10-20 MINUTES. SOMETIME LATER, THE CONTACT WAS INFORMED THAT THERE WAS NO GUARANTEE AS TO WHEN THE OVER THE AIR UPDATE WOULD BE PERFORMED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361174September 25, 2020
VISIBILITY:SUN/MOON ROOF ASSEMBLY, VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLA250. THE CONTACT STATED WHILE DRIVING 60 MPH, THE CONTACT HEARD AN ABNORMAL CRACKING SOUND AND FELT WATER DRIPPING ON TOP OF HER. THE CONTACT THEN REALIZED THAT WATER HAD BEEN LEAKING IN THE VEHICLE BETWEEN THE WINDSHIELD AND A CRACK THAT HAD FORMED ON THE SUN ROOF. THE CONTACT TOOK THE VEHICLE TO MERCEDES-BENZ OF HOUSTON GREENWAY (3900 SOUTHWEST FWY, HOUSTON, TX 77027) WHERE SHE WAS INFORMED THAT AN OBJECT HAD MADE IMPACT WITH THE SUN ROOF CAUSING THE FAILURE. THE CONTACT DISPUTED THE CLAIM. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 41,544.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181284February 20, 2019
ELECTRICAL SYSTEM, POWER TRAIN
ON 12/23/18 AND AGAIN ON 2/19/19 MY 2017 GLA SHIFTED INTO NEUTRAL WHILE DRIVING. MY DASH LIGHTS WENT OUT, THE VEHICLE SHIFTED INTO NEUTRAL THE RADIO STOPPED PLAYING OR SKIPPED IN AND OUT. AN ERROR MESSAGE APPEARED IN THE INSTRUMENT PANEL "TRANSMISSION MALFUNCTION STOP" ON BOTH OCCASIONS MY DEALER HAS SAID IT NEEDED A SOFTWARE UPDATE AND SHOULD NOT HAPPEN AGAIN. BUT OF COURSE IT HAS HAPPENED 2 TIME IN LESS THAN 2 MONTHS. THIS IS A DANGEROUS AND POTENTIALLY LIFE THREATENING MALEFUNTION. I DON'T BELIEVE THE SOFTWARE UPDATE IS THE ISSUE. SURELY A SOFTWARE UPDATE WOULD NOT CAUSE A LIFE THREATENING MALEFUNTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150118November 8, 2018
ENGINE, POWER TRAIN
WHILE DRIVING ON FREEWAY AROUND 70 MPH, THE IP DISPLAY JUST SUDDENLY DISAPPEAR FOR 1 SPLIT SECOND, THEN THE CAR SHIFTED ITSELF INTO NEUTRAL AND DISPLAYED THE FOLLOWING MESSAGE: "TRANSMISSION MALFUNCTION STOP", THEN I COASTED TO THE RIGHT SHOULDER AREA OF THE FREEWAY, THEN I TURNED OFF THE ENGINE, WAITED FOR 1-2 MINUTES, THEN RESTARTED THE ENGINE AGAIN WITHOUT ANY ISSUE. IT HAPPENED 2 DAYS IN THE ROW-ONE IS YESTERDAY AFTERNOON; THE OTHER ONE THIS MORNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096415May 16, 2018
UNKNOWN OR OTHER
RECEIVED LETTER NOV.17 FOR RECALL REF. TOO...."MAY HAVE INSUFFICIENT ELECTRICAL GROUNDING. WANT TO KNOW WHAT THE HOLD UP IS ON GETTING THIS TAKEN CARE OF.? ITS BEEN OVER 6 MOS. THIS IS SECOND RECALL ON MY GLA250...PLEASE TAKE CARE OF THIS EXPEDITIOUSLY.. THERE IS NO EXCUSE FOR WAITING THIS LONG FOR REPAIR ON MY VEHICLE. GET OFF YOUR BACK SIDE AND GET THIS DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053466December 8, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF MARIN (540 FRANCISCO BLVD W, SAN RAFAEL, CA 94901 (415) 233-6509) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023491September 14, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MERCEDES-BENZ OF FOOTHILL RANCH DEALER (81 AUTO CENTER DR, FOOTHILL RANCH, CA 92610 (949) 354-0112) INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT....UPDATED 11/15/17 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 11/30/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021794September 6, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000(ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT TOOK THE VEHICLE TO AUTO HAUS EDENS (1600 FRONTAGE RD, NORTHBROOK, IL 60062) AND THE CONTACT WAS INFORMED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE, AND THAT A SPECIAL TOOL WAS REQUIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004749July 12, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2017 MERCEDES BENZ GLA250. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN APRIL OF 2016. THE DEALER (MERCEDES-BENZ OF TAMPA 4400 N DALE MABRY HWY, TAMPA, FL, 33614) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR AND THAT SHE WOULD NEED TO WAIT ON THE INTERIM LETTER. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR, AND STATED THAT AN INTERIM LETTER SHOULD BE SENT OUT AT BY THE END OF THE SUMMER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ...UPDATED 08/08/17 *BF *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983230May 3, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT WAS LOANED A 2017 MERCEDES-BENZ GLA250. THE CONTACT WAS PROVIDED A LOANER VEHICLE WHILE HIS VEHICLE WAS BEING SERVICED AT THE DEALER. AFTER PARKING THE VEHICLE IN A GARAGE, THE CONTACT BEGAN TO SMELL A BURNING ODOR. THE CONTACT THEN NOTICED SMOKE COMING FROM THE GARAGE AND ATTEMPTED TO START THE VEHICLE IN ORDER TO MOVE THE VEHICLE. THE VEHICLE FAILED TO START DUE TO THE BATTERY HAVING A SHORT. THE VEHICLE CAUGHT FIRE UNDERNEATH THE HOOD. THE CONTACT'S GRANDDAUGHTER HAD TO BE HOSPITALIZED DUE TO SMOKE INHALATION. THE LOCAL FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE CONTACT WAS ALSO INFORMED THAT THE LOANER VEHICLE WAS INCLUDED IN MANUFACTURER RECALL NUMBER: 2017020021. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0

← Back to Mercedes-Benz GLA-Class