Mercedes-Benz C-Class Complaints (2011)

516 consumer complaints on file.

#11101415June 12, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SILVER SPRING IN SILVER SPRING, MARYLAND WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101255June 11, 2018
AIR BAGS
TAKATA AIR BAGS, MERCEDES KEEPS EXTENDING THE FIX DATE. THEY HAVE CHANGED THE PRIORITY GROUP FOR MY CAR FROM 4 TO 5 AND PUSHED THE DATE OUT, AS OF 6/11/18 I HAVE HAD NO CONTACT SINCE 1/18 STATING PARTS WILL BE AVAILABLE BY 6/18.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100678June 9, 2018
AIR BAGS
TAKATA RECALL, THE RECALL WAS 2 1/2 YEARS AGO AND THE DEALER HAS NOT CONTACTED ME FOR REPLACEMENT, I CALLED AND THEY ARE NOT "IN STOCK"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099306June 2, 2018
AIR BAGS
TAKATA RECALL FOR MANY MONTHS I STILL WAITING FOR THE REPLACEMENT OF THE AIRBAG ON MY VEHICLE AND THE DEALER KEEP SAYING THAT THEY DO NOT HAVE THE PART. IT IS A VERY IMPORTANT SAFETY ISSUE AND IT SEEMS THAT NOBODY CARES. PLEASE LET ME KNOW WHAT OTHER ACTION I MAY NEED TO TAKE IN ORDER TO HAVE A SOLUTION TO THIS VERY URGENT MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099005May 31, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LOEBER MOTORS, 4255 W TOUHY AVE, LINCOLNWOOD, IL 60712, (847) 675-1000) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PART WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096839May 19, 2018
AIR BAGS
TAKATA RECALL - MERCEDES HAS NOT REPLACED THE RECALLED EQUIPMENT IN OVER THREE YEARS. OTHER MODELS SUBJECT TO AIR BAG RECALL IN THE MARYLAND AREA HAVE BEEN REPAIRED LONG AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096735May 18, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FLETCHER JONES CHICAGO DEALER (1521 W NORTH AVE, CHICAGO, IL 60642 (773) 796-7688) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096724May 18, 2018
AIR BAGS
TL* THE CONTACT OWNED A 2011 MERCEDES-BENZ C300. WHILE DRIVING 30 MPH, THE CONTACT'S VEHICLE WAS STRUCK ON THE DRIVER'S SIDE ABOVE THE FRONT TIRE BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED NECK AND BACK PAINS, AND HEADACHES, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,900.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11093861May 15, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. MERCEDES-BENZ OF HOUSTON GREENWAY (3900 SOUTHWEST FWY, HOUSTON, TX) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093176May 10, 2018
AIR BAGS
TAKATA RECALL. I PURCHASED THIS CAR FOR MY TEENAGE SON ON 3/13/18. I SPENT CONSIDERABLE TIME SHOPPING FOR A VEHICLE IN OUR PRICE RANGE THAT DID NOT HAVE THE OPEN TAKATA RECALL. AT THAT TIME, THE NHTSA WEBSITE, MERCEDES CUSTOMER SERVICE AND CARFAX ALL SHOWED THAT THIS CAR WAS GOOD - NO OPEN RECALLS. NOW I COME TO FIND OUT THAT BOTH PASSENGER AND DRIVER BAGS/INFLATORS ARE ON RECALL, EFFECTIVE 6/1/16 AND 2/9/16, RESPECTIVELY. I AM EXTREMELY UPSET AND CONCERNED, AS I DO NOT WANT MY SON DRIVING AN UNSAFE VEHICLE. HOW IS IT POSSIBLE THAT THE RECALLS WERE "NOT THERE" IN MARCH? PLEASE HELP. THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093237May 10, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN FEBRUARY OF 2016. THE DEALER (MERCEDES-BENZ OF PLANO, 6455 DALLAS PKWY, PLANO, TX 75024) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092287May 7, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091189May 1, 2018
AIR BAGS
REPEATED LETTERS FROM MERCEDES DEALER, HOWEVER, THEY CONTINUE TO SAY THEY CAN'T FIX IT. TAKEDA AIRBAGS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11088590April 17, 2018
AIR BAGS
"TAKATA RECALL"
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11085047April 14, 2018
UNKNOWN OR OTHER
INTERIOR TRIM HAS BEEN COMING OFF FOR 2 YEARS CRAP CONSTRUCTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082418April 2, 2018
UNKNOWN OR OTHER
SUDDEN HUGE CAR FIRE WITH LOUD EXPLOSIONS. THE WHOLE FRONT OF THE CAR GOT TOTALLY BURNED DOWN. THE CAR WAS PARKED IN THE FRONT OF THE STORE WITH ENGINE RUNNING.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11082525April 2, 2018
AIR BAGS
"TAKATA RECALL" I CONTACT A MERCEDEZ BENZ DEALER MANY TIMES IN ORDER TO HAVE THE DRIVERS SIDE AIR BAG REPLACE AND THEY ALWAYS RESPOND THAT THE PART IS NOT YET AVAILABLE AND THAT THEY DO NOT KNOW WHEN IS GOING TO BE AVAILABLE. I'M REALLY CONCERN THAT IN CASE OF AN ACCIDENT I CAN BE INJURY BY THE DEFECTIVE AIRBAG INSTALLED IN MY VEHICLE. PLEASE LET ME KNOW HOW TO PROCEED TO HAVE THIS DEFECTIVE AIRBAG REPLACE AS SOON POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032369March 1, 2018
AIR BAGS
2011 MERCEDES BENZ C CLASS. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT TIME BEING COMPLETED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074880February 25, 2018
AIR BAGS
MY COMPLAINT #11053646; I HAVE TRIED E-MAILING NHTSA AND YOUR E-MAIL DOES NOT WORK. WHEN I CHECKED THE REPLACEMENT SCHEDULE FOR MY CAR IT LOOKED LIKE MINE SHOULD BE DONE FIRST BASED ON THE YEAR OF VEHICLE. AFTER I FILED A COMPLAINT I RECEIVED NOTICE IT WOULD GET DONE BY 3/31/18 THEN JUST RECEIVED ANOTHER ONE NOW SAYS 6/30/18. IT SEEMS MERCEDES IS TAKING THEIR GOOD OLD TIME WHEN I'VE HEARD OTHER CAR MANUFACTURERS IMMEDIATELY TOOK CARE OF THIS PROBLEM. I CAN'T SELL MY CAR AND AM AFRAID OF GETTING IN AN ACCIDENT WITH THE EXISTING AIRBAGS. THEY JUST DONT CARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073386February 17, 2018
ELECTRICAL SYSTEM
PASSENGER SIDE LOWBEAM LIGHT BURNT OUT APPROX 2 MONTHS AGO, BULB REPLACED. FIVE DAYS AGO PASSENGER SIDE LOWBEAM LIGHT BURNT OUT AGAIN. PARKED CAR AFTER ABOUT A 15 MILE DRIVE, WITHIN 30 MINUTES CAR WAS ON FIRE AND ENTIRE FRONT END BURNT COMPLETELY. SHOULD THERE BE A RECALL FROM MERCEDES FOR FAULTY WIRING TO HEADLIGHTS BEFORE SOMEONE IS KILLED OR THEIR HOME DESTROYED IF FIRE STARTS WHILE CAR PARKED IN GARAGE?
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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