Mercedes-Benz C-Class Complaints (2011)

516 consumer complaints on file.

#11166084January 9, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KEYES EUROPEAN MERCEDES-BENZ (5400 VAN NUYS BLVD, SHERMAN OAKS, CA 91401, (818) 461-3900) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165010January 7, 2019
AIR BAGS
TAKATA RECALL - I GOT A MESSAGE ON MY CAR DASH LAST NIGHT WHILE DRIVING THAT THE RIGHT SRS AIRBAG HAS MALFUNCTIONED AND SERVICE IS REQUIRED. I CALLED A LOCAL DEALERSHIP TODAY TO LEARN PARTS FOR MY MAKE AND MODEL CAR ARE STILL NOT AVAILABLE FOR REPLACEMENT. I AM CONCERNED ABOUT THE SAFETY OF DRIVING THE CAR KNOWING THERE IS AN ISSUE WITH THE AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164853January 7, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RBM OF ATLANTA AT (678) 637-2333 (LOCATED AT 345 MCFARLAND PARKWAY, ALPHARETTA, GA 30004) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163952December 29, 2018
AIR BAGS
"TAKATA RECALL" SEVERAL YEARS AGO I STARTED RECEIVING NOTICES ABOUT THE TAKATA AIRBAG RECALL. I HAVE YET TO RECEIVE A DATE IN WHICH THE FAULTY AIRBAG CAN BE REPLACED. PLEASE ARRANGE TO GET THE REPLACEMENT PARTS TO MY LOCAL DEALERSHIP WITHIN THE NEXT 30 DAYS. THERE ARE 2 DEALERSHIPS IN MY AREA. THEY ARE: MERCEDES BENZ OF MEMPHIS AND MERCEDES BENZ OF COLLIERVILLE. I LOOK FORWARD TO GETTING THIS REPLACEMENT AIRBAGS ASAP. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163097December 22, 2018
UNKNOWN OR OTHER
TAKATA RECALL. I HAVE CONTACTED MERCEDES BENZ OF NAPLES AND WAS TOLD THAT THEY DID NOT HAVE THE PARTS AND DID NOT KNOW WHEN THEY WOULD GET THEM IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162877December 21, 2018
FUEL/PROPULSION SYSTEM
FUEL LEEK UNDER SEAT PASSENGER SIDE AS WELL STRONG SMELL COMING FROM EVERYWHERE WHEN THE GAS THANK IS FILLED AT THE GAS STATION.I CALLED THE MBUSA FOR HELP WITH THIS PROBLEM AND THEY REFOCUSED TO HELP .THIS IS BEEN UNGOING PROBLEM WITH THE MERCEDES AS I HAD SAME PROBLEM WITH MY 2007 S550 AS WELL MY 2007 E350 .THIS TIME I'M EXTREMELY SCARED ,IF THIS PROBLEM THAT I HAVE WITH MY CAR IT'S GOING TO CAUSE THE HEALTH DAMAGE TO ME AND MY FAMILY , AND EVERY TIME I OPEN MY GARAGE DOOR IN THE MORNING I'M AFRAID THE ELECTRICAL LIGHT OR MOTOR WOULD SPARK AND IGNITE THE FUMES AND CAUSE THE MAJOR EXPLOSION IN MY HOUSE/ GARAGE.PLEASE I NEED HELP FIXING MY CAR AND THOUSANDS OTHER AMERICANS WITH THE SAME PROBLEM.THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161175December 13, 2018
AIR BAGS
TAKATA RECALL - IT HAS BEEN OVER 2 YEARS SINCE I RECEIVED THE AIR BAG RECALL NOTICE, AND THE DEALER STILL DOES NOT HAVE THE PARTS TO REPLACE MY DEFECTIVE AIR BAG. WHY SHOULD I NOT BE CONCERNED ABOUT MY SAFETY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156817December 7, 2018
AIR BAGS
TAKATA RECALL I PURCHASED THE VEHICLE IN FEBRUARY 2018. IT HAS BEEN A YEAR SINCE PURCHASE. THE DEALERS TOLD ME THEY WOULD LET ME KNOW AS SOON AS AN AIRBAG REPLACEMENT COMES. NO ONE HAS CONTACTED ME YET AND I AM DRIVING A CAR FOR 1 YEAR WITH A FAULTY AIRBAG. I TRIED CALLING THEM IN THE MIDDLE OF THE YEAR AND SOME FOLKS IN TEXAS RECEIVED THEIR AIRBAG REPLACEMENT I HAVE NOT. I AM AFRAID TO DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156827December 7, 2018
FUEL/PROPULSION SYSTEM
TAKATA RECALL HAD VEHICLE CHECKED AFTER CONSISTENT SMELL OF FUEL UPON FILLING UP THE CAR. MECHANIC DISCOVERED THE FUEL FILLER NECK TO BE FAULTY BECAUSE OF PLASTIC CONNECTOR FUEL TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156552December 6, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2016. THE DEALER (FLETCHER JONES MOTORCARS, 3300 JAMBOREE RD, NEWPORT BEACH, CA 96220) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153619November 25, 2018
FUEL/PROPULSION SYSTEM
STRONG FUEL ODOR EVERY TIME FILLED UP THE GAS TANK (FULL TANK)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152531November 19, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER WAS NOT CONTACTED TO CONFIRM IF THE PARTS WERE AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND STATED THAT THE PARTS WERE NOT AVAILABLE AND DID NOT KNOW WHEN THEY WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150330November 9, 2018
FUEL/PROPULSION SYSTEM
WHEN FUEL TANK IS ABOUT 75%-100% FULL, THE CAR WILL SMELL HEAVILY OF GASOLINE INSIDE AND AROUND THE REAR OF THE VEHICLE. UPON INSPECTION, FUEL PUMP COVER/CAP SEEMS TO BE CRACKED AND LEAKING FUEL. ENGINE CODE P0456.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149501November 5, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE PART WAS NOT AVAILABLE AND COULD NOT CONFIRM WHEN IT WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144548October 31, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES BENZ C300. THE CONTACT STATED THAT THE REMEDY AND PART HAD NOT BEEN MADE AVAILABLE WITHIN A REASONABLE TIME FRAME FOR THE RECALL REPAIR CONCERNING NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). MERCEDES-BENZ OF SCOTTSDALE (480-409-0409, 4725 N SCOTTSDALE RD, SCOTTSDALE, AZ 85251) WAS UNCERTAIN AS TO WHEN THE VEHICLE MAY BE SCHEDULED FOR AN APPOINTMENT PERTAINING TO THE MANUFACTURER SENDING THE REMEDY AND PART FOR LONGER THAN 2 YEARS TO THE DEALERSHIP. THE CONTACT HAD NOT EXPERIENCED A FAILURE YET BUT WAS UNCERTAIN IF A FAILURE MAY PROGRESS WHILE WAITING FOR THE REMEDY AND PART. THE MANUFACTURER WAS CONTACTED TO ADDRESS PARTS AVAILABILITY. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143819October 29, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF LAGUNA NIGUEL (1 STAR DR, LAGUNA NIGUEL, CA 92677, (949) 416-2438) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143896October 29, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES BENZ C300. THE CONTACT STATED THAT THE MANUFACTURER HAD NOT INCLUDED THE VEHICLE IN THE RECALL REPAIRS FOR NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS) UNTIL AFTER THE VEHICLE HAD BEEN PURCHASED AS WELL AS THE CONTACT HAD EXPERIENCED A CRASH. THE CONTACT WAS AT A STOP AND A VEHICLE TRAVELING AT A HIGH RATE OF SPEED OVER 50 MPH, CRASHED INTO THE REAR OF THE VEHICLE. A DEALER WAS NOT CONTACTED TO INSPECT AND DIAGNOSE WHY THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES TO THE NECK, HEAD, BACK AND FURTHER MEDICAL TREATMENT WAS REQUIRED. THE VEHICLE WAS ABLE TO BE DRIVEN AWAY FROM THE CRASH. THE INSURANCE COMPANY COVERED THE COLLISION DAMAGES HOWEVER, THEY HAD NOT INSPECTED WHY THE AIR BAGS FAILED TO DEPLOY. THE MANUFACTURER WAS NOTIFIED OF THE CRASH YEARS LATER. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11140586October 16, 2018
AIR BAGS
TAKATA RECALL THEY KEEP PUSHING THIS DATE BACK. EVERYDAY I DRIVE THIS CAR ITS A GAMBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138824October 6, 2018
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132689October 1, 2018
AIR BAGS
TAKATA SAFETY RECALL - HIGH DEATH RISK THIS RECALL BEGAN IN FEBRUARY 2016, ALMOST TWO YEARS AGO, AND TO DATE THERE HAS BEEN NO RESOLUTION. I HAVE RECEIVED NUMEROUS LETTERS, REGARDING AVAILABILITY OF REPLACEMENT PARTS, AND EACH LETTER PUSHES MY PRIORITY GROUP LOWER, DUE TO THE ASSUMPTION THAT HIGHER HUMIDITY INCREASES THE ASSOCIATED RISKS, HOWEVER THAT CAN VARY BASED ON ANNUAL WEATHER CONDITIONS, EVEN IN ARIZONA, WHERE WE HAVE HAD MORE RAINFALL AND HUMIDITY THIS YEAR. I DO NOT BELIEVE FOR ONE SECOND THAT THEY HAVE BEEN UNABLE TO ACCESS REPLACEMENT PARTS FOR THIS RECALL FOR TWO YEARS! MERCEDES IS CLEARLY STALLING AND TRYING TO SPREAD OUT THEIR EXPENSE FOR THE RECALL OVER SEVERAL YEARS, RATHER THAN TAKING THE HIT TO THEIR BOTTOM LINE ALL AT ONCE, WITHOUT CONCERN FOR THE SAFETY OF THEIR CONSUMERS, THIS IS COMPLETELY UNACCEPTABLE. NHTSA NEEDS TO MAN UP AND QUIT GRANTING MERCEDES EXTENSIONS TO COMPLETE THE NECESSARY REPAIRS AT THE POTENTIAL PERIL OF THE AUTOMOBILE OWNERS. ENOUGH IS ENOUGH, GET THE AIRBAGS REPLACED BEFORE SOMEONE IS SERIOUSLY INJURED OR DIES! I CAN TELL YOU THIS, IF ANYTHING HAPPENS TO ANYONE IN MY FAMILY, AS A RESULT OF THESE EXPLOSIVE AIRBAGS, WE WILL SUE MERCEDES AND EVERYONE THAT ALLOWED THIS TO CONTINUE TO THE FULLEST EXTENT OF THE LAW, OF THAT YOU CAN BE SURE! I WILL NOT BE PURCHASING ANOTHER MERCEDES AGAIN, MY NEXT VEHICLE WILL UNDOUBTEDLY BE A BMW, THEY HAVE MUCH BETTER SAFETY RATINGS THAN MERCEDES NOW!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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