Mazda CX-5 Complaints (2013)

194 consumer complaints on file.

#10668435December 27, 2014
SERVICE BRAKES
I STARTED HEARING A GRINDING NOISE COMING FROM THE BACK PASSENGER SIDE. I DIDN'T REALIZE IT WAS MY CAR THE FIRST FEW TIMES IT HAPPENED, THINKING WHAT COULD BE WRONG ON A CAR LESS THAN 2 YEARS OLD!?! A FEW DAYS LATER, THE NOISE BECAME MORE REGULAR WHEN BRAKING, AND WAS GRINDING LOUDLY AT ALL STOPS! I TOOK IT TO THE SERVICE DEPT AND THEY SAID IT WAS THE ROTORS/BRAKE PADS, WHICH NEEDED TO BE REPLACED. AND OF COURSE NOT COVERED UNDER MY WARRANTY BECAUSE IT WAS "NORMAL WEAR AND TEAR" DUE TO RUST BUILD UP WHICH LOCKED UP THE BRAKE PAD.... THIS DOES NOT SEEM "NORMAL" TO ME.... I HAVE NEVER HAD A CAR THAT NEEDED BRAKES THIS SOON! SOMETHING SEEMS DEFECTIVE, BUT I'M NOT SURE WHAT TO DO ABOUT IT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662052December 3, 2014
VISIBILITY:WINDSHIELD
I WAS DRIVING ON THE HIGHWAY AND I HEARD A SUDDEN SNAP LIKE SOUND ON THE WINDSCREEN, THEN I SAW A STAR SHAPED STONE CHIP APPEAR ON THE WINDSCREEN, ON THE RIGHT SIDE ABOUT AN 1 INCH FROM THE SIDE AND ABOUT 7 INCHES FROM THE BOTTOM OF THE WINDSCREEN. I HAD DRIVEN NO MORE THAN ABOUT 100 FEET, WHEN A CRACK ABOUT 12 INCHES WAS ALREADY THERE. MY WARRANTY COVERS STONE CHIPS AND CRACKS LESS THAN 6 INCHES. THERE SEEM TO BE A DEFECT WITH THE CX 5 WINDSCREENS, BECAUSE I HAVE SEEM SIMILAR COMPLAINTS BY OTHER OWNERS IN FORUMS. OTHER VEHICLES YOU GET A STONE CHIP AND IT DOES NOT SPREAD THAT QUICKLY, AT LEAST YOU GET A OPPORTUNITY TO GO AND GET IT REPAIRED. I DID NOT EVEN GET AN OPPORTUNITY TO EXIT THE HIGHWAY AND THE STONE CHIP HAD ALREADY SPREAD IN EXCESS OF 12 INCHES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660200November 22, 2014
VISIBILITY/WIPER
AT HIGHWAY SPEEDS THE DRIVER'S SIDE MIRROR SHAKES UNCONTROLLABLY, RENDERING IT VIRTUALLY USELESS. CARS ARE ALL BUT A BLUR AT AND ABOVE 55 MPH. THE DEALER SAID IT IS A KNOWN ISSUE (AND SAID HE SUBMITTED A TSB) AND DID NOTHING TO REMEDY THE ISSUE. WHEN PRESENTED WITH THE "REPAIR GUIDANCE" REFERENCE # R042/13A, THEY SAID IT WAS A FIX FOR THE "EUROPEAN CX-5, NOT THE US VERSION" AND WOULD NOT FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659355November 19, 2014
VISIBILITY/WIPER
DRIVING ON FREEWAY A SMALL PEBBLE HIT THE FAR RIGHT, MID LEVEL OF WINDSHIELD ABOUT 3 INCHES FROM EDGE. I HEARD A LOUD POP SOUND AND THEN A SMALL STAR-SHAPE DING APPEARED. WITHIN 5 MINUTES THE CRACK GREW TO ABOUT 2.5 FEET LONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630885September 4, 2014
SEATS
THE FRONT-SEAT HEADRESTS IN MY VEHICLE ARE TILTED FORWARD IN A WAY THAT FORCES AN UNNATURAL SEATING POSITION. A DRIVER MUST SLOUCH FORWARD TO AVOID THE HEADREST, OR BE FORCED TO TILT HIS/HER HEAD DOWNWARDS. BOTH OPTIONS RESULT IN THE HEADREST HAVING SIGNIFICANT LONG-TERM CONSEQUENCES FOR THE HEALTH OF THE OCCUPANT'S NECK AND SPINE, WHICH IRONICALLY ARE THE INJURIES HEADRESTS SHOULD BE DESIGNED TO PREVENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626877August 20, 2014
SERVICE BRAKES
I STARTED HEARING A METAL GRINDING SOUND ON THE READ DRIVER SIDE OF MY MAZDA CX5. I WAS TOLD THE ROTORS AND PAD WERE GONE AND NEEDED REPLACED. THE PARTS WERE NOT AVAILABLE AND I WAS DRIVING ON USED PADS FOR ABOUT 1 MONTH AND THEY STARTED TO MAKE THE SAME GRINDING SOUND. I DID NOT FEEL SAFE DRIVING THIS CAR WITH THE BRAKES IN THE CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626348August 19, 2014
SERVICE BRAKES
A WEEK AGO I STARTED HEARING A METAL GRINDING SOUND ON THE REAR PASSENGER SIDE OF MY MAZDA CX-5. MY CAR IS ONLY A YEAR AN A HALF OLD. I BROUGHT IT TO MY MECHANIC AND HE SAID THAT THE ROTOR IS COMPLETELY GONE AND I NEEDED NEW BRAKE PADS BECAUSE OF IT. HOWEVER, HE COULDN'T LOCATE MY PARTS ANYWHERE. IT SEEMS THAT ALL THE LOCAL MAZDA DEALERSHIPS DIDN'T HAVE THEM AND ALL THE AFTERMARKET PLACES CLAIMED THAT MAZDA COMPANY HAD BOUGHT THEM ALL BACK. MY MECHANIC ALSO SAID IT WAS ODD THAT IT WAS ONLY ONE SIDE. I HAVE BEEN RESEARCHING AND FOUND OUT THAT THERE ARE MANY OTHER COMPLAINTS OUT THERE FOR THE SAME PROBLEM! SO DANGEROUS! THE REASON MY HUSBAND BOUGHT ME THIS CAR WAS BECAUSE IT WAS SAFE AND I WOULDN'T HAVE ANY PROBLEMS. THERE IS NO REASON A NEW CAR SHOULD NEED NEW ROTORS AND BRAKE PADS! TO SEE MORE COMPLAINTS GO TO THIS WEBSITE, REPAIRPAL.COM/PREMATURE-REAR-BRAKE-FAILURE-705. I HOPE THEY RECALL THIS SOON! IN THE MEANTIME MY CAR HAS NOT BEEN FIXED BECAUSE THERE IS A NATION WIDE BACK ORDER ON THE PART! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621497August 11, 2014
ENGINE, STEERING, ELECTRICAL SYSTEM
WHILE DRIVING, THE ENGINE APPEARS TO STALL AND THE CAR IS NOT DRIVABLE. THE CAR FEELS AS THOUGH IT HAS SHUT OFF, AND NO ACCELERATION IS POSSIBLE. I AM FORCED TO COAST TO THE SHOULDER, AT WHICH POINT I MUST TURN THE CAR OFF AND RESTART IN ORDER FOR THE CAR TO BE DRIVABLE. WHILE THIS IS HAPPENING, SEVERAL INDICATOR LIGHTS ARE ILLUMINATED, INCLUDING THE TIRE PRESSURE MONITOR, CHECK ENGINE, AT, AND TRACTION CONTROL INDICATORS. UPON RESTART, THE CHECK ENGINE REMAINS ILLUMINATED. THIS SAME INCIDENT HAS RECURRED 3X SINCE I PURCHASED THE CAR IN APRIL 2012, INCLUDING MAY 2013, MAY 2014 AND AUGUST 2014. EACH TIME IT HAS BEEN SERVICED BY THE DEALERSHIP. I HAVE JUST FILED A COMPLAINT WITH MAZDA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619112August 5, 2014
VEHICLE SPEED CONTROL
TRAVELING RESIDENTIAL STREET APPROX 40MPH. PREPARED TO SLOW FOR UPCOMING LIGHT AND TRAFFIC APPLIED LIGHT PRESSURE TO BRAKE VEHICLE STARTED TO SLOW FELT WHAT THOUGHT WAS A DOWNSHIFT EXCEPT ACCELERATOR WENT TO FLOOR AND CAR ACCELERATED BRAKE FIGHTING ACCELERATION VEHICLE NOT SLOWING THOUGHT TO SHIFT INTO NEUTRAL ENGINE RACED WILDLY, VEHICLE CAME TO STOP MOTOR RACING, HIT OFF BUTTON AND MOTOR FINALLY STOPPED. RESTARTED AND VEHICLE BACK TO NORMAL CALLED DEALER TOOK FOR CHECK NEXT DAY MAZDA AND INDEPENDENT CONTRACTOR SUPPOSEDLY INSPECTED FOUND NO PROBLEM CHECKED THEIR BLACK BOX NO SUPPORTING DATA. CONCLUDED I WAS USING 2 FEET TO DRIVE I HAVE DRIVEN FOR OVER 50 YEARS AND HAVE NEVER USED 2 FEET TO DRIVE I TAUGHT MY CHILDREN AND HELPED TEACH MY GRANDCHILDREN AND NEVER ALLOWED 2 FEET TO BE USED IN DRIVING. MAZDAS SOLUTION WAS TO INSTALL A NEW DATA BOX TO COLLECT MORE DATA IF IT HAPPENED AGAIN WITH NO CONCERN FOR MY FAMILY AND THEIR SAFETY OR THAT OF OTHERS ON THE ROADS PLUS MY INSURANCE WOULD BE PUT AT RISK ALONG WITH POTENTIAL LAWSUITS AGAINST ME PERSONALLY AS I KNOW MAZDA DID NOT EVEN ATTEMPT TO FIGURE WHAT PARTS MIGHT CAUSE THIS PROBLEM A GOOD COMPANY WOULD TROUBLESHOOT THE PROBLEM ASSESS WHICH PARTS COULD CAUSE THE PROBLEM REPLACE THE MOST LOGICAL PARTS AND TRY TO SOLVE THE PROBLEM. MAZDA JUST WANTS TO PUT THE PROBLEM BACK ON THE ROAD WITH NO TROUBLESHOOTING ATTEMPTS OR SKILLS. I KNOW ONE OTHER PERSON WHO'S TEENAGE DAUGHTER HAS HAD THIS HAPPEN TWICE AND THEY SAY THEY CAN FIND NO PROBLEM ONE OF HERS RESULTED IN AN ACCIDENT. MY CASE # [XXX] WITH MAZDA TODAY I TRADED IN THIS VEHICLE. MAZDA SAYS THE VEHICLE IS SAFE ALTHOUGH THEY DECLINED TO SEND ME AN EMAIL CONFIRMING THIS SORRY TO SAY IT WILL PROBABLY BE SOLD TO SOME OTHER UNSUSPECTING PERSON. HOPE NO ONE GETS HURT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618857August 4, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I WAS TRAVELING AT 70MPH ON FREEWAY WITH NO OTHER CARS AROUND ME WHEN SUNROOF IMPLODED/EXPLODED. GLASS FLEW ALL AROUND INSIDE THE VEHICLE AS WELL AS OUTSIDE ONTO THE ROADWAY. CLEAR DAY AND 60 DEGREES OUTSIDE. MOST PEOPLE WOULD JUST CONTINUE TO DRIVE AS I DID, BUT I COULD SEE HOW A PERSON COULD EASILY LOST CONTROL AND CAUSE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617554July 30, 2014
SERVICE BRAKES
OUR COMPANY OWNS TWO MAZDA CX5S, MODEL YEARS 2013 WITH 22,500 MILES AND 2014 WITH 13,000 MILES. ON BOTH CARS THE REAR BRAKES AND ROTORS HAVE COMPLETELY WORN DOWN. WHEN WE HAD THE 2013 SERVICED, ONLY THE BRAKES COULD BE REPLACED BECAUSE THE ROTORS WERE ON NATIONAL BACK ORDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616202July 25, 2014
SERVICE BRAKES
REAR BRAKE PADS AND ROTORS COMPLETELY WORN, CALIPERS STICKING BEFORE 40,000 MILES WERE EVEN ON THE CAR. BACK UP CAMERA STOPPED WORKING AROUND 34000 MILES.. DEALER SAID THERE IS A PIN HOLE IN CAMERA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609709July 10, 2014
STRUCTURE:BODY, VISIBILITY:WINDSHIELD
WE BOUGHT OUR CX-5 IN APRIL 2013. LAST NIGHT WHEN I WENT TO GET IN MY CAR I NOTICED A CRACK IN THE BOTTOM MIDDLE OF THE WINDSHIELD ITS ABOUT 12 INCHES LONG AND CURVES LIKE A HOOK. WHEN I PARKED MY CX-5 THERE WAS NO CRACK. WHEN WE CALLED DEALER WHERE WE BOUGHT THE CAR HE STATED "A ROCK HIT IT" WITHOUT EVEN LOOKING AT THE CRACK. MY HUSBAND LET HIM KNOW THAT A ROCK DID NOT HIT THE WINDSHIELD AS IT WAS SITTING IN OUR YARD. I AM WORRIED THAT IF I TAKE MY CAR UP TO THE DEALERSHIP THEY WILL DO THE PEN TEST AND STATE THAT IT WAS CAUSED BY A ROCK. THERE ARE NO STARS OR CHIPS ON THE WINDSHIELD. WOULD LIKE TO KNOW IF THERE IS A WAY TO CONFIRM THIS CRACK BEFORE THEY DO A PEN TEST? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605688June 24, 2014
SERVICE BRAKES
I WAS DRIVING MY CAR AND FELT A STRONG SHIMMYING IN THE STEERING WHEEL. I TOOK THE CAR TO MY NEIGHBORHOOD GARAGE WHERE THEY DISCOVERED THAT BOTH THE FRONT AND REAR BRAKES WERE COMPLETELY SHOT. AS THIS WAS EXTREMELY UNUSUAL GIVEN THE MILEAGE AND THE FACT THAT IT WAS A NEW CAR, THEY CALLED A MAZDA DEALER WHO AGREED TO FIX THE REAR BRAKES AT NO CHARGE BUT REFUSED TO FIX THE FRONTS. THEY CLAIMED THAT THERE WAS A SERVICE BULLETIN FOR THE REARS. AFTER THEY FIXED THE REPAIR BREAKS, THE CAR WAS STILL UNDRIVEBLE DUE TO SHIMMYING. I TOOK IT TO A BREAK SHOP AND PAID TO HAVE IT REPAIRED. THEY SAID THEY HAD NEVER SEEN ROTORS SO WARPED AND GAVE THEM BACK TO ME TO SHOW ANYONE WHO MIGHT CARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605691June 24, 2014
SERVICE BRAKES
BRAKE PADS WERE WORN THROUGH AT 18 MONTHS. IT WAS NEVER CAUGHT ON INSPECTION AND THE MECHANIC SAID THEY WOULD HAVE FAILED COMPLETELY SOON. THERE IS NO REASON A CAR SHOULD WEAR THROUGH THE BRAKES IN A YEAR AND A HALF. MAZDA DID NOT CARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604581June 19, 2014
ELECTRICAL SYSTEM
THE 1ST INCIDENT WAS ABOUT 3 MONTHS AFTER PURCHASING THE CAR IN 2012, DRIVING UP MY BLOCK THE CAR ALL OF A SUDDEN LOST POWER AND ALL THE DASH LIGHTS CAME ON. I COULD NOT GO FASTER THAN 5MPH AND DROVE BACK HOME. THE NEXT DAY CAR RAN FINE AND I BROUGHT IT FOR SERVICE WHERE THEY FOUND NOTHING WRONG AND NO ERRORS ON THE COMPUTER. I HAVE HAD THIS CAR FOR ALMOST TO YEARS AND IT IS VERY UNSAFE. THE ENGINE CONSTANTLY REV'S FOR NO REASON AND I HAVE TO APPLY THE BRAKES TO SLOW DOWN. THEN FREQUENTLY WHEN YOU WANT TO ACCELERATE ESPECIALLY ENTERING A HIGHWAY, THE CAR JUST DOES NOT SPEED UP OR DRIVING ON THE HIGHWAY AND THE CAR SUDDENLY SLOWS DOWN BY ITSELF. THE CAR FREQUENTLY FEELS LIKE YOU CANNOT STOP WHEN APPLYING BRAKES THAT IF I HAD TO STOP QUICKLY I WOULD CRASH! MANY TIMES SITTING AT A LIGHT WITH FOOT ON BRAKE, I HEAR A THUMP AND THE CAR SURGES FORWARD, LUCKILY IT HAS NOT CAUSED ME TO HIT ANOTHER CAR OR PERSON. THE TIRE PRESSURE LIGHT CAME ON AND WOULD NOT GO OFF ABOUT A YEAR AGO, I BROUGHT IT IN FOR SERVICE WHERE THEY RESET IT, WITHIN A MONTH IT WAS BACK ON AGAIN AND NEVER SHUTS OFF UNLESS RESET. I AM ACTUALLY GOING TO LOOK FOR A NEW NON MAZDA CAR THIS WEEKEND AND TRADING THIS CAR IN BECAUSE IT IS JUST TOO UNSAFE TO DRIVE. THIS REALLY IS A SHAME!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593291May 21, 2014
ENGINE, VEHICLE SPEED CONTROL
WAS DRIVING NORMALLY WHEN ALL OF THE SUDDEN ENGINE LIGHT CAME ON AND OTHER LIGHTS IN THE CLUSTER CAME ON AND THE VEHICLE DID NOT SHIFT. COULD NOT PASS 20 MPH. HAD TO STOP THE CAR AND TURN IT OFF, LATER TURN IT ON AND JUST THE ENGINE LIGHT WAS LIT. AFTER GETTING HOME AND LETTING THE CAR COOL DOWN THE PROBLEM WENT AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592334May 19, 2014
POWER TRAIN
THIS VEHICLE WHEN STOPPED AT A STOP LIGHT, SUDDENLY TRIED TO ACCELERATE THEN A LOUD THUMP AND JOLT (AS IF SOMEONE RAN INTO THE REAR OF THE VEHICLE). THIS HAPPEND IN FEB 2013 (TWO TIMES) (DEALER COULD NOT FIND ANY PROBLEM) THEN AGAIN IN MAY 2014. DEALER STATED SAME PROBLEM IN ANOTHER MODEL AND ALL THEY COULD DO IS UPDATE THE COMPUTER PROGRAM. THEY COULD NOT GUARANTEE THIS WOULD FIX THE PROBLEM. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584707April 24, 2014
STEERING
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE TIRE PRESSURE MONITOR WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TPMS WAS RESET AND NO FAILURE WAS FOUND. THE FAILURE RECURRED FIVE TIMES. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE MILEAGE OF THE FAILURE WAS 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583570April 18, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
CAR FAILS TO START X 2 BUT THEN STARTS. BRIEFLY, ACCELERATE CAR AS I MERGE ON THE FWY. CAR BEGINS DECELERATING, LURCHING SO I STRUGGLE TO STEER TO THE SIDE OF THE FWY. MANY WARNING LIGHTS FLASHING, NO BRAKES, NO STEERING ABILITY. TURN OF CAR. TRY BUT UNABLE TO TURN ON CAR. CALL TOWED. MECHANICS SAY CAR STARTS RIGHT UP AND NOTHING WRONG. FUNKY OTHER LITTLE THINGS LIKE, I OPEN REAR HATCH TO PUT ITEM IN CAR (KEYS ARE IN HOUSE). ATTEMPT TO CLOSE HATCH BUT IT WON'T LATCH. OBTAIN REMOTE AND TRY TO USE IT TO ENGAGE LATCH. NO LUCK. LAST MONTH, CAN'T START CAR. CALL AAA, TECHNICIAN STARTS CAR BUT SAYS TO REPLACE BATTERIES IN REMOTE. TAKE TO DEALER. BATTERIES FINE AND NO FINDINGS. 4/17/14 START CAR AND PROCEED TO BACK UP. ALL WARNING LIGHTS ARE ON. UNABLE TO STEER OR DEPRESS BRAKES. TURN OFF CAR. ONE HOUR LATER, CAR STARTS AND ALL IS COPACETIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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