Mazda CX-5 Complaints (2018)

353 consumer complaints on file.

#11614227September 12, 2024
UNKNOWN OR OTHER
My car has a center display that is touch screen when you're not driving but once moving you have to use controls to move around the screen. Lately as I'm driving the screen starts moving rapidly into different menus whether it's the music or time or contacts. Most recently it started changing my display from day to night. So that during the day it dims so dark I can no longer use it for mapping causing safety issues. As well, I've tried getting it to stop while driving which is of course not good. Today I was using car play and playing iheart radio and suddenly it was switching to different iheart channels. I've googled and found many other Mazda owners have had the same problem. Some of have gone to the dealership and if out of warranty they've had to pay upwards to $1200. Others have posted videos showing how to DIY it. That's something I'm not going to try as it could end up creating more problems. Apparently this is a result of the touch screen. So people are going through and disconnecting the touch screen capability.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613906September 11, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The center display on it own ( ghosting) changes setting randomly this impacts safety information displayed including rear camera, and distracts the driver. The cause is a defectinve digitizer on the LCD screen panel. The 2016 model year of the same car Mazda CX-5 has a simalar problem and was recalled There is no warning prior to these occurances
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612167September 2, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving through town the braking system malfunctioned and the car came to a stop in the middle of the road with messages on dash saying the smart city braking support was malfunctioning as well as brake assist. Engine light came on as well as traction control light right after the car coming to a sudden hard braking stop. Drove straight to shop to check engine code which was p0882. I am so afraid of this happening on the highway with my daughter in the car. There is a recall for this system but my car isn’t under the recall so I'm sure there are others that are having the issue but aren’t covered under the recall either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611493August 29, 2024
ENGINE
Defective sealant used on timing cover, already leaking engine oil at 85000km… also confirmed as the same engine prone to cylinder head cracking from poor casting dimensions resulting in engine oil contacting the exhaust manifold and smoking. Possible fire hazard. Engine can seize up from low oil pressure at highway speeds and lock up the wheels causing an accident. Not sure why Mazda hasn’t issued a recall for this obvious safety concern… reminds me of Hyundai/Kia engine problems and now they’ve been sued and replacing thousands of engines for free.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610324August 22, 2024
ENGINE
Engine seems that it cracked. The car has 66K and has good maintenance record. I took my 2018 CX5 to Mazda for a possible oil leak. Mechanic says block has hairline crack, is leaking oil down exhaust manifold and engine needs to be replaced. It seems a known issue with this model & Mazda is aware of the problem. There is no recall or class action lawsuit that either of us found. Mazda has said this car in no longer under warranty. It has 66K and the engine is broken?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609965August 21, 2024
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
The issue started happening [XXX]. I was driving home and the car went into limp mode. Several errors came on the heads up display and on the dashboard. At first I could not go faster than 31mph, then it dropped down to 17mph, then to 7mph by the time I got home. 1.When accelerating from a stop light, car goes into limp mode and won’t accelerate almost stalling in the road. You must pull over, turn off the car and wait 5 minutes so error clears so you can drive again. 2.Car goes into Limp mode when going up a hill 3.Between 46-48 mph, car hesitates when accelerating 4.Between 56-60 mph, car hesitates when accelerating 5.Error Codes received per Lake Car Care: P2299, C1001, B1303 I brought the car to Lake Car Care and they replaced the spark plugs and coils as the codes said it was a misfire on Cylinder 1 & 2. This cost me $ 947.57. This did not fix the problem. The mechanic Todd took the car for a ride and it went into limp mode for him also. He could not figure the issue out after having the car for a couple weeks so suggested I take it to Mazda in Clermont. Mazda has had the car twice for over 2 months now and cannot figure it out. They replaced the ABS Module for $ 1284 which did not fix the problem. Replaced the injectors for $ 1426 which didn't fix the problem. They did a fuel compression test which came back fine and cleaned the catalytic converter which they said was clogged and this didn't fix the issue either. It is unsafe to drive this vehicle on the road as it does not accelerate so it is putting myself and others at risk. Mazda corporate has been called and case manager has been assigned but has been NO HELP to me at all. Photos are attached of all error messages, text messages with Mazda, repair receipts, etc. August 9th, Mazda told me they are at a loss and don't know what else to do, I haven't heard from them since. Please help. I am at a loss and don't know what my options are. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605727July 31, 2024
ENGINE
Cylinder head was found to be cracked for a while on the vehicle. This was discovered at 117K miles but likely was cracked well before judging from the age of the oil in the engine bay. Car has been maintained well this shouldn't be happening at all this early into its life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605354July 30, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
The infotainment center glitches and starts clicking things on its own, often changing the volume to all the way loud suddenly orchanging radio station constantly, startling me while I am driving and causing major distraction which can easily lead to an accident. Settings, including safety setting start to get changed on their own while driving as well. The edges of the screen on the infotainment center are also crackling on their own inside the screen somehow, and I am not sure if heat has caused this, and been making this issue worse because it is only ever wiped with a microfiber cloth.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604164July 23, 2024
ENGINE
Burnt oil smell started being noticed in the cabin. Checked for leaks and none was found. Took the car to the dealer and it turns out the cylinder head is cracked. Dealer acknowledged this is an ongoing manufacturing issue. I contacted Mazda corporate to see if I qualify for after warranty assistance. No engine lights are on. Car has been maintained properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603843July 22, 2024
ENGINE
Cracked Cylinder Head. Oil leak and smoke near passenger side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603894July 22, 2024
ENGINE
I bought this brand new in 2018 (Aug.) and I take care of this car very well. I was in the Korean Army, and I worked at the motor pool taking care of cars and trucks. Last year, I noticed my oil level decreasing that I kept refilling. I just thought it was burning some oil. Last week, I was losing lots of oil with some smoke (oil burning). I took the car to a local shop and they said "the cylinder head appears to be leaking oil from the back drivers side of the head".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602402July 15, 2024
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
The info-tainment system (Android Auto/Apple Car Play) is unstable and will come on at any time and change/delete settings and make calls, texts, etc. without any input. It is distracting as the screen shows what it it doing and the driver will need to make it stop. It could cause an accident. It has at times: Changed radio stations Deleted presets and other settings Deleted contacts from my phone Made phone calls and sent texts Deleted and reset the navigation to a destination not selected by the user. I understand this is called ghost touch and requires the touch screen to be fixed although I have never used the touch screen. I understand they recalled and fixed the 2016 to 2017 cars, but I have to pay to get the 2018 fixed out of pocket. This has been happening and getting worse for the past 6-8 months. Also, the forward collision has alarmed when there was nothing in front of me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601761July 13, 2024
ENGINE
I noticed a burning smell while driving. Smoke started coming through the air vents and made me light-headed. I asked my son to take a look, and he said that oil was dripping onto the exhaust and smoking, and it could have caught on fire. There were no warning lamps or any other indicators besides the smell and smoke. I could have passed out from inhaling the smoke and died, or my car could have caught on fire. I took my car to the Mazda dealer. They confirmed that my car was affected by the well-known 2018-2021 CX-5 cylinder head crack. They quoted me $4848 to fix it. When I asked if they could help me with the price, they offered me 10% off. I told them that’s unacceptable. After much back and forth with the dealer and Mazda Corporate, they dropped the total to $1470.60.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600144July 8, 2024
ENGINE
The car (2018 Mazda CX-5) exhibited a strong burning smell coming from either the engine or exhaust which you could smell in the cabin. No warning lamps turned on in the dash indicating any problem. Problem was recreated by Mazda dealership service center and diagnosis is that cylinder head is cracked and is leaking oil into the exhaust manifold. Suggested repair was a replacement of the cylinder head. Was told this is out of the 5 year/60K warranty. Had car for 5 year 11 months and only driven 45K miles. Car has not been inspected by anyone other than Empire Mazda of Huntington.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597795June 30, 2024
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Mazda vehicles currently have an infotainment system that that is touch screen when the vehicle is stopped or below 10 MPH. Above 10 MPH, the touch screen disables and can only be used with the control console. Mazda infotainment systems have a "ghost touch" issue where when stopped, will behave abnormally and select random menus, options etc. Today while stopped at a red light, this ghost touch issued caused the infotainment system to TURN OFF blind spot monitoring and smart city brake support (automatic braking.) Due to the ghost touch, the control console wheel does not over ride the ghost touch issue. I could not turn these safety features back on until I started moving the car (accelerating ABOVE 10 mph) while driving at which point the touch screen "disables" and only allows the input of the manual control wheel. Mazda is aware this is an issues and refused to recall/fix these defective units outside of warranty without charging $500 - $1000 per customer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595313June 19, 2024
UNKNOWN OR OTHER
Mazda has a safety problem with the infotainment system in their CX-5 models 2014 - 2020 and refuses to recall or do anything about it. The infotainment system has a ghost in the machine that changes settings while driving and literally screams at you through the stereo system. The ghost turns the volume all the way up and shouts, "navigation will be at this volume" over and over again (10+ times in a row). I try turning down the volume, but the ghost continually changes the volume back to max and continues shouting. Most often, this occurs when facing the sun. The ghost also changes all sorts of system settings, some relating to safety features such as lane departure, and blind spot warnings. When this occurs, it is incredibly distracting, and many times I have had to pull off the side of the road, until the issue subsides, just to get back on the road and have the issue continue to persist. This safety issue surfaced shortly after my warranty expired. In having the vehicle serviced, I was told it was either the control knob or infotainment screen. In 2023, I opted to have the control knob replaced out of pocket as that was the less expensive option ($600+). The screen replacement was quoted at $1200+. Since that time, the issue has persisted and worsened. In doing my own research online, thousands of Mazda customers have this exact same issue in models spanning from 2014 - 2020. The ghost is attributed to the touch screen function and a faulty wire mechanism. Many consumers have taken apart their dashboards (a huge undertaking) to disconnect the touchscreen wire and resolved the ghost problem, leaving the touchscreen non-functional. I have tried contacting Mazda corporate to explain this is a major safety concern and that I am a person who has auditory/sensory sensitivities. They refuse to make this right and I refuse to spend more money to fix a known issue that spans over 7 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593444June 10, 2024
UNKNOWN OR OTHER
My 2018 Mazda CX-5 has been having issues in which the infotainment system randomly starts scrolling across the screen and changing channels, hanging up on my phone calls, muting me during phone calls, changing my navigation screens, etc. while driving. This is a serious safety concern as the only way to make it stop happening is to park the vehicle, turn the vehicle off, and then turn it back on. It is quite alarming when driving to have your navigation change on you without warning or to mute a call when Ohio is a hands free state by law now. This started randomly a couple of months ago and is now happening daily. I contacted Mazda customer service to see if any recalls, none have been issued for the CX5 yet, although the same problem had recalls for the Mazda 3 back in 2019. There are numerous reports all over about this same issue for CX5's all over the web. I do have an appointment with the dealership to have the car serviced, but ridiculous a known issue is not under a recall and charging owners to fix a known problem; especially considering the safety concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592566June 5, 2024
ENGINE
Oil smell in cabin. Diagnosed by independent repair shop as hairline crack in back of cylinder head. Cylinder head replaced at 91000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592587June 5, 2024
ENGINE, POWER TRAIN
2018 mazda started smoking from under hood and noticed a burning oil smell. Took to mechanic and was told engine head gasket has a huge Crack. Car only has 22k on it and never been in any accident. All appropriate preventative services are up to date. There was no indication light no warning light nothing to identify why the car was leaking oil and smoking until it was looked at. This has multiple.complaints in regards to this specific year and model and needs to be addresses before someone's car catches fire or stalls in the middle of highway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592142June 3, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Mazda CX5. The contact stated that after cold starts, the vehicle hesitated and jerked upon depression of the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a dealer on numerous occasions. The contact was repeatedly informed that no fault was found with the vehicle. The dealer later performed a software update on the vehicle; however, the failure persisted. Upon investigation, the contact discovered NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) which was linked to the failure. The manufacturer was notified about the recall, but the contact was informed that the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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